breakfast was of poor quality and boring

a medium size hotel with own spa circuit

the spa were closed in the weekdays

spa closes at 18.30. most of the rooms without bath.

the spa was very good.

open in peak heat our with only 2 shading umbrellas no flexibility at all and if you want to do laundry you can

minimum is 18y no laundry service in august

their wifi service (their one advertised included service) does not work with apple products

we enjoyed eating and drinking on the terrace, swimming in the pool

swimming poole lacked sun beds. had to pay extra for spa facilities

good wifi included

they reopened the bar late at night so we could get a welcome nightcap on our return

also, the place runs amok with kids, screaming, yelling, running, inside and out

also botafumeiro jatetxea and bar zero are both good for beers and pintxos (tapas)

and there is no wifi in the appartment, but only in the shared kitchen

nothing. if you want a modern kitchen you might be disappointed but it was fine for us

good bike storage, and nice kitchen facilities

great kitchen with the refrigerator and all necessary utensils available, free parking close to the building

rural house, nice views, fresh gardens, easy parking, nice little village at walking distance

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

good parking

private parking

parking in any spanish city is a nightmare and expensive

free parking, 2 min walk to the train station which takes you to casco viejo within 15 minutes

i wish they would have had laundry service or washing machine.

bringing our pet to a room like that costed us 25

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

secure parking for our motorbikes and member of staff was excellent

is open in the pretty village of garai) so it's 10 mins drive and then somewhat challenging parking to the large

parking was downhill from the hotel

parking outside property. this was the only negative point.

a problem, but be aware that parking is on the road and a steep climb to the hotel

coziness, breakfast and quiet location. staff were very welcoming and nice.

breakfast was superb with fresh fruit, yogurt, plum cake, coffee, warm toasted semolina bread with

as others are reporting, the breakfast is a lovely touch

owners, service, breakfast, dog friendly, peaceful, parking, high ceilings, interior

the breakfast is very good and the couple who regent the lace are very friendly and always ready to

a lot of free parking places in front of the hotel

very friendly staff. very spacious rooms. lots of parking on front of the hotel

good parking

free parking

could have done with air condition we had underground parking for our bikes with a lift directly to our

no wifi

very quiete location and view to the lake! super comfortable beds, free parking, nice breakfast

just rude staff re laundry and an overcharge. otherwise fine. restaurant was good & room big.

too far from the town. no coffee shop or restaurant on sunday no laundry service saturday

details for the dog and kids.

very clean hotel and not scandalous bar prices

good if used some more options of tapas at bar without ham.

gym, pool, lobby and room- all was great and service was all perfect

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of

gym and spa are excellent

they also had a kids menu which was the only one we saw during our 5-day stay in northern spain

loved the spacious comfy lobby pool massive advantage

request a room change to start due to mould in the bathroom and the room overlooking the outdoor laundry

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

the view to the inner court with people s drying laundry was a bit depressing.

the lounge on the ground floor was uninviting if it had a laundry i couldn't find it but this area could have

fantastic location, specious room, very clean, fast wifi.

great location. fabulous friendly staff. great bar & restaurant next door.

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

very good wifi, airco and shower pressure

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

dry cleaning service despite it being listed on the in-room laundry information

decent wifi. comfortable bed.

staff, from the front desk, to the restaurant, bar, and room service were exceptional

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc

good restaurant, more than adequate gym, friendly staff

in 5 min walk there is a laundry service, market and parking

there was no laundry bag

loved sitting in the plaza nueva and watching the kids play football in the late afternoon

no bar or leisure facility

would have been nice to have the mini bar re-stocked daily this didn t detract from our experiment

everything in hot laundry

there are lots of restaurants and shops around the area and there s also a self service laundry shop

due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate

staff very friendly and kind. lovely gifts in the room for our kids.

petit palace, really nice place to stay, they gave us a room on a high floor overlooking the street

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and

learned that due to covid the roof bar, gym and laundry are closed

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

roof top bar wasn t open :(

roof top bar was not available.

no laundry facility no oven and toaster facility available

hotel perfect for exploring bilbao, near supermarkets, laundry and cafe's and restaurants

the staff are friendly and helpful, rooms are comfortable and clean, value for money and wifi is great

noise at night from the bar near by

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

services like laundry are not available weekends, which was a surprise for such a high scale hotel

service is good such as laundry and luggage transfer to room

there is a restaurant and room service, washing services and i could easily store my bags and had a comfortable

they even had to fun out and buy ice cream for our kids b/c they were out

how. you have to use the spa to use the pool

asked for laundry service and reception informed me to leave the plastic bag in my room

beds, and most importantly, it was our first time traveling with a dog, and they were incredibly pet-friendly

also good wifi (up to 120mbps)

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and

i had to work for a while and the wifi was good

used the laundry service twice and both times we received our garments back already in the afternoon: this

we could not reach room service or the front desk

wifi was spotty and went down for a whole morning - i needed this for trip preparation (covid

really nice, good breakfast, good staff, early check in and late check out, good location

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

laundry service was not operational due covid19

breakfast great laundry way too expensive woman at front desk exceptionally great

comfortable large bed and pillows, excellent wifi

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

spacious room. great breakfast. great wifi.

the lively restraunt and bar was a warm and entertaining place to sit

excellent wifi

wifi works well

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

also, good space for parking which was needed

location, friendly staff, cleanliness, quiet rooms, fast&free wifi

lobby bar was comfortable. service was excellent. breakfast was great.

have 8 and 9 yo daughters) and we got 2 rooms with open toilet at the entrance of the room (with kids is not

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

wifi was terrible

the breakfast meet our expectations, the situation is great, and they did little bag for our kids that was a

and seems there are kids that time also they're running in the hallway

good wifi, tv with international channels

spa in house

we travelled with kids, a small playing area could have been nice

there was no iron in the room which would have been useful but there was a laundry service you pay for

laundry service, while expensive, was one day service at no extra charge

disconnecting wifi, changing water temperature in the shower

wifi is bad. i used my mobile data, but for non-eu guests it might be a real problem.

bar was well stocked with friendly staff

expensive extra like laundry and parking

got some laundry done, a weeks worth of tee-shirts, socks and undies and it cost me euro 85 which i thought

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

lovely places to relax all over the hotel and the service in the bar was also excellent

if two people want to have room service, they cannot sit together

specialty neck pillow was accidentally sent to the laundry and lost

brilliant room and free laundry service. excellent gym. fantastic stay!

good laundry service

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

rooftop bar is cool

breakfast brunch was worth it for each day

room service was excellent

tea / coffee in room insufficient wifi poor

no kettle in the room , had to ask for a corkscrew. gym off site

and the gym nearby was included and definitely has exceeded my expectations

the smile and attitude of the staff, reception, bar and housekeeping was impressive

there is gym in the hotel with all essential equipment and a lobby bar that works till

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially

also, the floor is covered with carpet which is not exactly up to date nowadays anymore

facilities were excellent and i loved the gym

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

your kind wishes and the room service present on my birthday, was an unexpected surprise and i really thank

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

little attention for the kids (drawings with stickers which kept my 4yo busy for a while :)

wifi was free, but weak, for emails okay

hotel next to the airport. free parking, 10 minutes from bilbao.

friendly staff, many parking places, good food.

wifi did not work and the cafe is closed on weekends

had to continually log back into wifi!

huge free parking. 5...6 min to drive to airport. room ok, comfy bed.

my shirt got lost in the laundry

room, spatious and comfortable location is perfect rooftop wonderfull great gym and

no mention of wifi code, i had to ask

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

wifi coverange in room was not existing.

wifi was not good

big pot in the kitchen would have been helpful

the wifi worked well

wifi and price

strong wifi

ada adaptations excellent excellent breakfast location excellent ac working great

the gym could be bigger. prefer a softer bed.

we had a lovely stay ,dine over in the old town lots of bars and restaurants

we had requested an early check in and were pleasantly surprised to have a room ready when we arrived quite

the pool is tiny not like in the photo

and pet friendly

property was fantastic - we had no expectations, but the bar downstairs was cool, the courtyard was good to

the wifi was terrible

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

their laundry truck was parked in the designated space for clients when we arrive, and there were no

wanted to pay for laundry, couldn t get it done

the staff were friendly and professional and the gym was super

room service not available a lot of the time. restaurant and bar service very slow

pedro was very haughty and did not tell me the wifi password

gym was clean with good selection

no gym or pool etc.

irport shuttle), comfortable bed, nice pillows, big room, kettle and coffee machine, good wifi

wanted to get a spa treatment in the evening at 8 p

a pool is alway nice!

little effort appeared to be made to get the nightdress back from the laundry

love this hotel, its swimming pool is amazing and the kids love the lifts top tip , the parking at the hotel is

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

gym could have better aircon. we were in hot weather and gym only relied on open windows.

great location with park and playground on the doorstep for kids

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

great attention for kids

it is not posible wifi connection

30 euro per day as hadn t had to pay before clear price should be disclosed before booking for pets and parking

had a cat with us and we found two bowls and a pet bed that the hotel prepared for us in our room which was

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

friendly staff, early check in, comfortable room. very close to guggenheim museum.

i would not recommend for pet travelers and for remote workers

again should not say pet friendly as breakfast separately as no outside terrace

location, clean bathroom, smart dog and beautiful mountain view, comfortable equipment in the kitchen

the kids enjoyed the pool and playing with the animals

a matrimonial could be better than two single beds.the pool wasn't ready because of the weather.

some beds better than others, wifi decent

difficult to find something to change. maybe having a car parking in the shadow would be a plus.

free wifi

convenient to have in the room, it was set up on a lower shelf which is not great with little kids

rooms are very small/basic, no plug next to one of the beds, wifi wasn't working

good parking safe for motorbikes friendly helpfull staff good beer

wifi coverage was poor in the hotel rooms

as i am a pilgrim walker he advised me where to find a laundry, the tourist information office and a good place

v welcoming short walk to centre and easy parking

difficult to get on the wifi.

the food was delicious, our rooms were immaculate, the terrace off our room was so great, the parking was

excellent location and welcome. great adults only. very quiet and spotlessly clean.

the grounds and building were lovely. great bar and restaurant and the view was amazing

hotel with excellent pet friendly facilities, lovely food, fabulous location and very helpful and friendly staff

loved how friendly is everyone, the space and how comfortable is the room, the option of playing golf and the

we were 2 families meeting-up with 3 kids under

seamless access to driving range & golf course