laundry left outside my room for 24 hrs

tv in the room glitched on every channel and despite being a smart tv was not connected to the wifi

was absolutely exceptional, very welcoming and warm reception, excellent bar staff including the main portuguese

arrived when it was dark - i found the signage to reception/car parking hard to see and decipher

good parking ability

no food on weekends apart from sandwiches at the moment, for room service.

close to zero phone signal meaning no 5g internet (there is free wifi which requires personal credentials)

though we were staying there and stopped our guests booking own room as it was late so said no to room service

bar found it cold no back ground music the receptionist was the bar man so everytime you required a

location is great, room comfortable with adequate wifi

nice clean laundry and towels

could do with bigger mugs instead of tiny cups in the room and at breakfast

room quite dated and wifi poor

breakfast was brilliant the room service was also easy free parking and free wifi will be staying there

wifi isn't great, but sufficient for surfing/emails.

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

kids are only allowed in the pool until 11am, and the bar is a little expensive.

when i arrived i was a little worried there wasn't enough space to park, but keep going all the way around the

kids are only allowed in the pool until 11am, and the bar is a little expensive.

park from hotel is a fitness facility with a good size swimming pool for lengths , small weights gym on ground

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

plenty of parking

we went for cocktails at the sky bar which were excellent although if going on a weekend would recommend booking

night stay so only got chance to visit the bar for food and drink's, service and food very good, ev charging on

i asked, i never got a laundry bag

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

pc didn`t work in bar area and wifi was poor

why put a couple near noisy kids banging all night

plenty of free parking and customer service was really good.

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

food room size laundry

free stay for kids

kids get free cookies and milk on arrival, an activity pack and there is a kids play

good kitchen facilities for cooking etc & washing machine

well equipped. nice kitchen.

weren't told there was a communal kitchen on the first floor with a microwave, which would have been handy to

the kitchen supplies could have been better.

be made aware of where the fire exits are and that there is no breakfast and that there is a kitchen towards

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

good breakfast and super service

room and bathroom were very clean, bed was cosy, a lot of choices for breakfast, room service quick and food

like the washroom are high enough so kids find it difficult to split after brushing

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

laundry delivery truck outside my room added to noise, but was quite brief

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

room was above the laundry

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

all other harbour hotels we have stayed at we have never had to pay to use pool and we always had complimentary

- the clean rooms - service of the staff - beauty decor - spa was relaxing

the selection of gin was fantastic and the champagne pool was beautiful!

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

room being next to the laundry and having washing machines spinning late at night

using the wi-fi in the bar area and being able to work in the corner was great

friendly, easy parking, good food with generous portions and reasonably priced

location, plenty of parking and seating outside

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

16 tray charge for room service

great atmosphere, lovely decor, friendly staff, ample parking and relaxing

spa and breakfast

the room service menu was quite limited. other than that everything was perfect.

very family friendly - the kids particularly loved the little play teepee in the room

get yourself into the spa even if it's for a swim or to sit in the hot tub

liked everything about the property, including the golf course, room and the spa facilities

the spa facilities a great

tight parking.

nice to have a reserved parking spot

parking space and garden to sit out in

the haven provides a car parking space for your use during your stay

car parking is available onsite and access to the owners lovely garden is a bonus

laundry carts being moved 10pm and 5am

no laundry facilities

only negative i could have would be the wifi was a little spotty, but this had no real effect on my stay at all

the wifi was good which was useful

had a big room in the ripley wing that was very comfortable and warm and the wifi worked well

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

the laundry was not returned, bad service.

the bar prices as with most hotels was expensive but this didn't affect my stay

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

super sophisticated with impeccable service. spa is wonderful - newly refurbished.

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club

beautiful time to stay there, friendly staff and massive car parking spot at the front

thing they are missing is a spa and some additional extras, such as sports equipment

friendly helpful staff and excellent parking facilities

good for my golf course. food. car parking. room size

the bar area was really cosy with fires lit

noise from the bar at night

no room service

great parking, nice surroundings, spacious clean room. very comfortable and friendly staff

wifi poor. when you are away this is important

poor wifi.

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

building inside and out (far nicer than modern chain hotels); friendly helpful staff and amazing spa bath in

this day and age, only being able to have one device on wifi without paying for extra, is quite unusual

also has a small bar which we like to use

we always pick the ancells suite(spa bath) as it is my husbands favourite

laundry was left in piles in the corridor.

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

pet friendly

staff were brilliant ,we were there for a wedding and the young boys behind the bar and the manger went above

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

tv and wifi rubbish

hotel and bar were furnished to a high updated standard

hotel, bar and restaurant really

unfortunately i couldn t access the wifi , as i don t carry around my facebook password, i don t do

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

wifi in our room was unusable

have had more interesting rooms here in the past but i understand the current aim to restrict pets to the annexe

good car parking with drop off and pick up at the main hotel entrance

sadly it was not clean either although the bedding laundry was perfect

the wifi was very

inside bar area was lacking, mostly restaurant eating

refurbishment is very good location and parking

as pet parents, we were blown away by the attention to our furry companion think organic treats at

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

we arrived late and didn't see the option for breakfast room service untill it was to late.

music from the gym at 5 am

the bar team are brilliant too, you feel welcome and looked after

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

restaurant and room service prices are extremely high.

band,staff,accommodation, good car parking....decor....bar.... excellent

free wifi

twin room was perfect - nice bar area and breakfast was great.

reception lady 25th - 26th june - brilliant room service

good tasty food available in the bar and restaurant

service at the bar was rather slow, but it was busy.

nosy - there was a 'christening' which went on very late, lots of fighting, shouting, swearing, kids running

why do you have only kids cereal cornflakes rice crispies and coco pops

of check-in and easy parking

the kitchen is very slow and the waiters forget your order from time to time

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

room service was a disaster

lovely location,clean modern room,nice property,free parking

right by the river thames the hotel has a convenient car park for guests so no worries about parking on arrival

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

laundry, crockery left outside our room on arrival at 3pm

during the day when we were by the pool, we were told that the kitchen wasn t working which was disappointing

to be by the pool which wasn t crowded there are kids hours (8-10 and 4-6pm)

we ordered our dinner ok the meal did not reach the kitchen and so was not prepared

the fireplace in the main hall is fantastic, worth writing home about

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

free wifi was pretty speedy, no problems streaming netflix etc

bed very comfortable - good shower -room pleasantly warm. plentiful accessible parking.

especially loved the alarm on the door so if the kids got up and tried to escape in the night it would go off

parking was easy and the grounds very pleasant

the pillows and room situated over the laundry room. the road works and diversion.

the room service information via the smart tv remote was too complex to use

spa and location was perfect clean and very friendly staff

room service prices are steep

great location for my visit and work meetings and very close to a super golf course to keep me occupied in the

the kids loved the pool and my the gym was also used by us

one a nswered the phone for room service and we had to call front of house

wifi was a little patchy even in the ground floor public rooms

easy to find, free parking, comfortable room and excellent

staff cleanliness bar and restaurant

and sticky laundry labels on the bed sheets

i would just like to say all the staff are amazing but the lady with blonde hair in the pool and gym area (5/

the pool was great although a little disappointed as the kids couldn't go in the jacuzzi

gives adults some privacy if needed and sves you having to go to bed at the same time as the kids

the only thing which we felt could be a little improved was the food at breakfast

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

accommodated our pet with a nice touch of a bed plus treats

slow wifi very uncomfortable pillows needs to be firmer gave me a neck ache

room quite small. bar prices expensive

there are no freebies and you have to be careful if the room with both the bar and room service as there's lots

if we have to say something wrong, maybe some more babysitters and/or kids club.

gym is amazing

the facilities: spa, pool and gym are all very good

gym - large , lots of equipment, clean and easy to use

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

the property is clean with upto date decor, all very tastefully done, the bar area is large and set with lounge

photos showed a gym but there was no gym

being quiet the bar area was being used not the dinning room this was not a problem

forgot to leave milk in the room but a call to room service soon produced a jug of fresh milk

there's nothing we disliked. we can't comment on the breakfast or the bar as we didn't order it.

whilst a small additional fee was applicable for parking, there was plenty of spaces, each space having plenty

it is well located, has ample parking, has heaps of character, and all facilities are well maintained, in good

beware despite saying there is a bar and restaurant on site, there is not

large family room, clean, easy check out process and good parking access.

and when they knew that i am pregnant they offered me a pregnancy pillow and they offered us a late check out

room service and housekeeping are incredibly fast and the concierge organized so much for me to do

couldn t get room service after 11 and dinner was 2 hours to be served only a main course

locker rooms were not clean the sharkies reef was also dirty room service served a previously used open mustard

breakfast was very good- lots of options

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

we ordered room service on the first night and thoroughly enjoyed the food

very reasonable bar prices and for food and efficient friendly staff

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

brilliant facility, location,, staff and food and drinks. great safe free car parking

were really kind and helpful and upgraded our room to a fabulous suite which was ideal for the kids

friendly staff spotlessly clean good food ample parking convenient location for royal ascot