was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

wifi could be better.

we always pick the ancells suite(spa bath) as it is my husbands favourite

need new chairs in breakfast conservatory very rickity

spotlessly clean, comfy beds and very good breakfast

if anything parking but that s a push to find anything

could have had the fireplaces working as it felt cold

our drink order wasn't taken, we had to find somebody in the kitchen

quiet location easy to find with really good safe parking

receptionist and kitchen staffs were very sweet and helpful

great for families with young kids

breakfast is delicious and has variety of different options to choose from

kids love playing in the swimming pool and game room

kids club could be bigger.

the resort was luxurious and was lovely that they offered a kids tailoring

room is very comfortable, the bathroom is large enough, the wifi is fast, the food in the restaurant is delicious

good parking,good wifi,decent food at reasonable cost.

the staff were welcoming. the room was comfortable. the menu in the bar was good.

room with free wifi, close to a railway station

on a busy night in the bar or garden it would be quite noisy

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

i asked, i never got a laundry bag

plenty of car parking space (free of charge)

good strong wifi signal.

room service was great

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

i was racking my brains, then some garlic bread was missed off my room service order

lots of free parking, with lots of available spaces when we arrived at 5

gym is too small - would be good if they had a proper fitness studio.

nice clean laundry and towels

the wifi was not good at all, very difficult to connect and most of the time not available.

to be able to have breakfast again in such a beautiful dining room with exceptional staff also the selection

lunch availability no dinner availability no room service very little breakfast choice other than fried food

excellent value, staff very helpful, nice rooms, and great breakfast.

on arrival offered a bike rack in the high street and then an unsecured space in the laundry room

the room was lovely but was a shame that the laundry bags were just outside the door

with no view, very low ceiling, noisey location above service area, health and safety issue laundry stored in

breakfast was excellent and the staff pleasant and helpful

the mattresses on kids bunkbed were really uncomfortable

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

laundry was left in piles in the corridor.

pet friendly

could do with more people behind the bar when busy

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

no room service as stated on booking.com

lovely setting, decent sized comfy bed. good room service. very friendly professional staff.

thin wall hear people talking next door single bed could not get narrower i would say a kids bed shower luke

no bar open when i arrived

did not manage to get wifi

having a doorway from the rooms straight into the bar is great

miffed to have to give my contact details to sky in order to access the wifi, as i have avoided that company my

parking free at weekend, too

clean good parking friendly staff

no food on weekends apart from sandwiches at the moment, for room service.

though we were staying there and stopped our guests booking own room as it was late so said no to room service

limitied facilities, most closed due to covid. only had a bar and restaurant area.

the free wifi was a bit

hour wait for room service morning reception aren t as welcoming as the evening shift

staff dirty rooms dated decour clean laundry left on the floor for next stay shower warm on max noisey systen

spacious room

great location, lovely room, spa bath

only a flimsy, disposable plastic beaker though for cleaning teeth and drinking- one of my pet hates

spacious, clean and well appointed modern bathroom; nice room and bathroom aesthetics; efficient wifi; the

excellent breakfast and room.

bathroom, gym and spa facilities (although clean) tired and outdated

some care and attention in the indoor pool. but everything is immaculate.

if you enjoy walks, golf and lying by the pool - it s wonderful

was booked out, lounge was full so had luke warm room service

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

no laundry facilities

there was mountains of dirty laundry outside our room window

easy parking

large family rooms are a great size, especially for kids

wifi poor. when you are away this is important

good wifi, way better than my

owner/manager was super helpful and a really nice friendly guy, there's a little bar which made a nice change,

he allowed us very early check in and helped us up and down stairs with our bags

hotel was in a good situation for our visit to the golf at wentworth

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry delivery truck outside my room added to noise, but was quite brief

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

the bar staff were very attentive and chatty and couldn't do enough to make our stay a good one

extra charges for salmon for breakfast dinner was very poor wifi awful

the pool was very busy and lots of kids were in at one point as the pool isn t very big they took up practically

can understand that during school term time the swimming pool is available to kids from 15:30-18:30 but as its

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

we saw two lovely weddings, lots of parking available

- impressive staff - helpful, cheerful room - exactly what we wanted room service - prompt, food was delicious

very accommodating the late night we arrived, ordered pizza and a drink as room

had some laundry done and it came back in a terrible state

would have been nice if there was a pool.

easy to find, p,entry of parking, and in a quiet location

plenty of car parking

great to have ev charging on site too

kids swimming lessons going on

the party or wedding on very noisy bar closed at 9.30 pm

parking was easy and we never struggled for a space

swimming pool, sauna, gym, common area with play station and wii for kids and adults

ordered room service which arrived promptly

all over the floor, definitely not me as last time i had long hair i was 14, note also to hotels laundry services

on the way to our room after check in, there were still dirty laundry, bedding, towels lying all down the

had a swimming pool, floats in the kids swimming pool.

bar opening times - main bar is only open until 18:00 however the main restaurant hosts a bar with

we brought our pet rabbit too

and sticky laundry labels on the bed sheets

the fish tanks were a big hit with the kids (and adults

understandable 10 tray charge for room service, per person

kids loved the fish tanks and the pool

and spoke with flora on reception, who was charming, supportive and most helpful in allowing us early check in

wanted a place to stay near nirvana spa - lovely hotel nearby

chairs in the suite were very uncomfortable no instructions on how to use the jacuzzi bath room service closed

wifi is not very good in the bedroom

daughter who lives in wokingham, location excellent, only 15 minute walk to town (parking/traffic in town

second night our son and daughter-in-law had room service which they said was good

also could do with more variety of beers at the bar for the

and friendly member of staff on reception, clean, fresh towels , free car parking, great

enjoyed the stay staff were accommodating and friendly and there was a lot of parking

there is a nice modern bar and also a restaurant that serves a choice of asian dishes

there's nothing we disliked. we can't comment on the breakfast or the bar as we didn't order it.

room being next to the laundry and having washing machines spinning late at night

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

qualify wifi and the shower room is not too good

quiet peaceful easy n quick check in friendly staff nice parking facilities

wifi wasn't so good in the accommodation but the general reception in this area is the same due to

laundry left in corridors for the duration of our stay, room hadn't been aired and had a stale

very accommodating. kept bar open for group on request. lovely young lady serving m.

driving from cornwall and visiting my kids i was very tired sat night there was only 1 pillow each and when

was clean, room was very comfortable, the breakfast was excellent

we managed to negotiate for a late check out easily

the stay was great, staff were polite, bar was good and breakfast was excellent.

comfortable, welcoming, ideal location, lovely breakfast and free parking. very good value.

- friendly helpful staff - a comfortable stay for our group of 11 ladies on a golf

the free wifi and their pet rates were way beyond those offered at any other hotel or chain

pleasant bar and restaurant area and good food

the laundry collection van driver was rude.

laundry service limited availability on weekends is a problem as well as limited restaurant

room service was nice & very handy considering i was recovering from an operation, the fridge was

there was a power outage and wifi outage due to the snow storm. not really their fault.

beautiful building with lovely decor. easy parking and easy to get to.

laundry left outside my room for 24 hrs

was comfortable with good facilities and quality comfortable bed/linens chose not to have breakfast as we only

driving direction to the reception area parking once within the grounds is unclear

our dog was welcome in the bar and outside terrace and the flood served was delicious

breakfast excellent

very uncomfortable for sleep for me and my kids

the food was nicely cooked and presented, the staff were excellent especially the bar staff with the choice of

would like a small bar of soap for when i was in the bath

and sofas removed from restaurant and bar area, so no more sitting comfortably with a drink or to watch television

notice and checked in quite late, but everyone was really friendly, the room was nice and clean, wifi worked

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

food room size laundry

staff made kids feel special and welcome with goodie bags and everyone was very kind and friendly

i t was a great size with nice sauna ,steam room and gym

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

place to stay, rooms nicely air conditioned with tea and coffee making facilities and the breakfast was delicious

location for wentworth golf club was good. bathroom and bed were good.

little place tucked away in ascot, right next to a nice golf course

to get suitcases and golf bag up the stairs to the room

had a lovely stay with our two kids

spa attendant and his colleague seemed a little distracted

pet friendly hotel room wasn t cleaned up to the standard

golfers having loud conversations outside of the rooms at 7am on a sunday, not the hotel's fault

the gym and pool was fantastic and the breakfast was very nice

i loved the breakfast and the option to have payment included in the booking

all good free early check in

breakfast is expensive limited parking, the car park was already full when checked in

the rooms were big and clean, the food is tasty and the pool is lovely.

choice at breakfast, lovely room service menu pool - relaxing area of loungers to watch kids in pool family room

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

enjoy that it was pet friendly property and the staff were very friendly with my pets

but it's a shame they can't run room service at present, i do love my breakfast in bed

great value.good parking,comfortable well equipped room and super breakfasts.

up at 7am as laundry was being delivered outside our room

gym area is tiny, there was no one at the health club reception, there were five people waiting and

friendly, happy to help, free car parking, good breakfast hosts, very knowledgeable

evening meal was a bit pricey but very nice and the free wifi was very hit and miss

singing surprise with a delicious chocolate brownie with strawberries and cream at a wonderful breakfast

comfortable apartment with private parking and all facilities

tight parking.

it was clean, warm wifi worked well

car parking is available onsite and access to the owners lovely garden is a bonus

nice to have a reserved parking spot

when i asked about launderette or laundry service, i was told we would need to find one nearby

the hotel offers laundry service, but we were told no service after we arrived, sending an email to management

nice wellcome treating on arrival and free parking

loved the chilled part of the bar next to fire was so

the wifi wasnt good signal at all in the rooms

no laundry service during my stay as it was suspended due to covid-19.

and large room, shower and bath combo, bar and restaurant if required, free parking, walking distance to food

parking bays next to the hotel entrance and plenty of them (i have ms and struggle with my

the swimming pool wasn't as clean i thought it would be.

were extremely friendly and gave great service, pool area was great, we also had food in the restaurant which

no laundry room

kids had a great time as did we and was a real bonus to keep them entertained

no biscuits in rooms, lol kids!

not what you call pet friendly hotel and i was travelling alone do had yo go without food as nothing within

the restaurant and bar prices were too high.

for health spa food was very good, wine was available if you wanted it. treatments were good

very peaceful. beautiful grounds. spa was lovely good therapists.

there is lots to do at the hotel and spa - i wish i'd stayed longer

no tea / coffee making facility in the room. no mixed spa area - men and women kept separate.

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room