ample parking easy to find. perfect for our stay

calm and quiet area with lots of parking

great on site parking too

owner/manager was super helpful and a really nice friendly guy, there's a little bar which made a nice change,

no room service

to ask again (and then it was promptly attended to with an apology for the oversight) - the laundry/clean service

the air in the room was very humid like in a laundry, probably, because room was located in the annex, above

more food options for kids.

the bar menu food and breakfast were excellent

plenty of parking available also

it was nice parking was included

we had room service in the evening which worked very very well and the breakfast the following morning was

breakfast good, bar menu could have more choice

i ordered room service and the gentleman was extremely polite and the food was

lack of wifi is always confusing for me

and sticky laundry labels on the bed sheets

spots so if out for the day it became a bit awkward as my friend had to drop me off and go find a parking place

easy check in clean and modern rooms comfy beds plenty of parking

5 hours earlier and requested an early check in

i would just like to say all the staff are amazing but the lady with blonde hair in the pool and gym area (5/

clean towels were put outside our room rather than inside and there was laundry bags in the hallway making it

meat feast pizza room service very very poor not worth the money only 6 pieces of pepperoni and a sprinkle of

we were the last one at the bar catching up and no one came told us to go away and let us catch up until late

no bar open when i arrived

i got a burger from the bar was alright just on the steep side at almost

only down point was the bar in the hotel was closed

fabulous old building, nice big room, great view and the spa bath was amazing

wedding on. so bit noisy. kids running up and down corridors playing hide and seek

sign to the bar could be better

easy check in and out with none of the corporate hotel queue, hang ups or extra parking fees

whilst a small additional fee was applicable for parking, there was plenty of spaces, each space having plenty

large family room, clean, easy check out process and good parking access.

breakfast, cosy historic building with traditional furniture, pictures and ornaments, adequate parking, feeling

plenty private parking space

were very friendly and attentive, ample free parking, safe and quiet area, good wifi, hot showers, very clean,

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

pool restricts children from using it apart from between 8am-9am/ 4-6pm which are right on kids meal times so

plenty of parking

range of room service food

our room was clean, spacious and tea/coffee facilities were provided

especially loved the grand fireplaces and exquisite stained glass windows

room service is only available until 9.30

comfy bed and good wifi

the answer i got was, yes they seen it and they saw a note in the kitchen saying, baby spoon found and have

was a disaster, hours and and hours with waiting staff blaming kitchen

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

and the best breakfast choices i have seen for an amazing price of 95 pound for 2 people free parking aswell

great location for the pga golf tournament

breakfast in the morning was a little slow - the place was very busy, full of lapland uk visiting

we had dinner the night we stayed which was so nice and breakfast was amazing included with the room

breakfast !

v parking is not restricted to ev vehicles only so any car can park there and had no option but to

fabulous room friendly staff delicious but expensive breakfast

very comfortable, room service was quick

i had room service food which was really fresh and quick

no room service

lakeside views, good wifi, warm and spacious room

great location,room was nice and clean, good bar , friendly staff

great room service

location is great, room comfortable with adequate wifi

was located, probably didn t help having bins outside one window and then empty glass bottles, laundry shed

breakfast was great with plenty of choice

need new chairs in breakfast conservatory very rickity

comfortable, spacious and great breakfast. free wifi. good check out time.

me and the partner enjoyed our room and our spa bath was wonderful.

nice clean laundry and towels

could do with bigger mugs instead of tiny cups in the room and at breakfast

room quite dated and wifi poor

excellent value, staff very helpful, nice rooms, and great breakfast.

location excellent staff and brilliant breakfast next time i would book a double room because the bed was a bit

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

its no biggy as room service was also polite and helpful

plenty of parking

what more could you want from a lovely weekend away without the kids

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

friendly staff spotlessly clean good food ample parking convenient location for royal ascot

managed to get early check in so

room, the facilities in the bar and restaurant, breakfast, the

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

nice bar - shame not wifi to do some work with a glass of wine

there were beer taps with sparkling and still water available for free in many areas of the hotel

charge for our pet dog - web stated there could be a charge

convenient parking

nice to have a reserved parking spot

the haven provides a car parking space for your use during your stay

comfortable apartment with private parking and all facilities

beautiful location, super clean, easy parking, great hosts

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

i asked, i never got a laundry bag

late check out too

loved the pool & gym facilities

noisy/ poor wifi / staff not interested /

friendly staff, good bar food and a nice pint!

room with free wifi, close to a railway station

the staff were welcoming. the room was comfortable. the menu in the bar was good.

good parking,good wifi,decent food at reasonable cost.

ample parking, friendly helpful staff, lovely clean room and bed, good shower

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

up at 7am as laundry was being delivered outside our room

for the reading half marathon room clean no problems staff helped with request for late check

cozy room and bed is incredibly comfortable clean and immaculate great gym facilities

room was very spacious, staff were friendly, excellent breakfast and the pool / gym was a perfect addition

clean, spacious, modern good air con spa pool very nice

we didn t know if room service was an option or not, how to connect to the wifi or where breakfast was located

location near to wentworth for the golf and ascot for the races good atmosphere very good room with a good view

spa would have been a treat

we enjoyed a bar meal with a view of the gardens

easy access parking, staff were so polite and welcoming

good location for us, co-op over road with shop and laundry facilities

didn't like the cleaner as she looked miserable and scary as she's dragging her bag of laundry or what ever it

the staff from reception, restaurant to room service staff were all pleasant and helpful

immaculate rooms, excellent staff, good food, excellent wifi and good safe parking

from location, food, comfort and safe parking

no laundry room

that kids won't allowed to use floaties for swimming.

facilities could of been better, pool was quite small considering the size of the hotel and seemed quite dated

was perfect - a huge range, with healthy favourites and delicious treats and lot of options for kids

the restaurant and bar prices were too high.

microwave in the room and done have a little kitchen

plenty of parking spaces, good size room.

fridge & micro wave / mini kitchen , clean comfy quiet . lovely and warm

nice rooms friendly talkative staff able to check in any time and a nice bar area

was good good parking facilities staff really helpful allowed a late check out for a fee location really handy

no laundry service during my stay as it was suspended due to covid-19.

their pool is quite small ud83dude14

parking bays next to the hotel entrance and plenty of them (i have ms and struggle with my

room was very clean, comfortable beds, friendly staff, lovely breakfast and late check out so you can have a

hate having family rooms where kids get a sofa bed, this room we had 2 huge very comfy beds and the man who

sharkies pool is probably one of the best kids pool we’ve been to, all very thought through

great for families with young kids

the resort was luxurious and was lovely that they offered a kids tailoring

kids club could be bigger.

great for families with young kids

wifi was frustrating but also recognize my work laptop has quite tight security so that may have

the only thing that was a negative was that the bar staff evicted us when we were trying to relax and catch up

a little run down. beds very old and light. need replacement. wifi rather unreliable.

good clean basic accommodation with excellent bar and restaurant facilities.

parking for the guests for free

the laundry was not returned, bad service.

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

tv was at a strange angle on the wall and the gym wasn't brilliant.

breakfast in the dining was excellent in lovely surroundings

spa and pool amazing and kids

wifi was not good at all but

breakfast and room service were excellent

- wifi just didn't work at all - ended up using a 4g dongle.

during the booking, however the hotel does not open restaurant for breakfast and they offer room service free

basically it is room service, with all the

had requested an early check in and a room ready early so that we could get ready for a local wedding

we made time for the golf course and playing tennis, croquet together and relaxing around the outdoor pool

firm for our liking, we got disturbed by housekeeping (who didn t knock) at one point and the wifi connection

lovely staff, really nice outdoor pool, respectful guests all around, even the kids by the pool were kept quiet

amazing but you should be aware that the treatment rooms for massage etc are separate from the pool, sauna and

arrived to rose petals on the bed, really lovely touch

unsure how to turn on fireplace or get into wifi

more room service options on the menu.

decent hotel gym, helpful staff

others had a long wait for their breakfast, waiting staff were really pleasant and apologised but kitchen was

laundry service is too expensive

small rooms laundry availability

is so helpful and nice just a bit disappointed that there is no laundry room and the laundry service was too

breakfast was exceptionally good and the godminster cheddar was so good i had to buy some from

everything breakfast was brilliant already booked for august

bath towels - laundry was too busy, so hand towels had to do

24/7 room service would be ideal.

it is clean and comfortable with decent free wifi

only thing we didnt like was we visited the bar on both evenings and we had exactly the same drinks and it cost

wifi is stable

no minibar in room , no laundry service and reduce standard all round

hotel lost my wife s laundry, she is distraught

lack of mini bar in room no laundry services welcome

mid communication relating to early check in but not the end of the world, staff on duty

outside station road seemed to be full of homeless, druggies and wayward kids

the room i was given exceeded my expectations. car parking was adequate. checking in was simple.

the wifi was pretty good

no kitchen

good parking facilities

clean, comfy, excellent wifi and tv, and friendly owner/staff

not recommend the chinese next door , disgusting , after our late check out , had to buy imodium

we ordered pizza via room service, which arrived in good time and was very yummy

a lovely breakfast to finish off the stay

the star very kindly offered me a free breakfast and one of the mornings during my stay

free late check out until 3pm on the sunday, massive bed! and lovely shower

lovely modern room bed huge and so comfortable good breakfast

very friendly staff and a beautiful room. great breakfast and loads of parking

offered room service and she even made extra effort to help us connect my grandson's xbox to the wifi

the bed was fantastic and the breakfast too

great for a night with small kids too

should be some allocated rooms which are pet free, so you know your not in a room which dogs have been in, or

parking at the front of the hotel

staff were superb in their attitude and willingness to help the food we had, breakfast and snack in the evening

kelly in particular went the extra mile, super friendly, helpful, nice with the kids

good gym with space and range of equipment

with no view, very low ceiling, noisey location above service area, health and safety issue laundry stored in

on arrival offered a bike rack in the high street and then an unsecured space in the laundry room

the room was lovely but was a shame that the laundry bags were just outside the door

that there were no tea bags or biscuits that should have been replaced, when trying to use the wifi you had to

a range of breakfast options made to order as well as fruit, toast and pastries as a buffet.

dinner was lovely and so was breakfast

evening food in the bar - wasn t great, i ordered a salad and it wasn t fresh, it was limp and you could

location, free parking, and entrance to park very convenient.

entrance area (parking and little road) seemed a bit underwhelming and scruffy

everything, from the theming, all the little touches, the staff so nice, kids loved it

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

the staff were exceptional and so helpful and friendly with us and our kids making us feel welcome and cared

i was hopeful it was laundry powder

very helpful as we were working nights they gave us an early check in and late check out

fantastic breakfast, everything in line with covid restrictions, great value for money, and smoking rooms that

comfortable, pet friendly, nice staff

all good so far, the bar was empty most of the time

wifi code was in your room usb charging points next to

parking, but this wasn't the hotel's fault

in shower to put anything on and one tiny bottle of body wash wasn t enough for two people also wifi wasn

power shower and the car parking

wifi signal not good enough for me to log on to our work servers effectively - had to use my

there was mountains of dirty laundry outside our room window

no laundry facilities

early in the morning around 6 wake in terrible loud door banging, our room was next to the laundry room and

staff were friendly room service was fab nice and quiet location

kids are easily entertained in the pool at a very affordable cost

sadly it was not clean either although the bedding laundry was perfect

inside bar area was lacking, mostly restaurant eating

limited parking, but is controlled carefully.

i wasn't successful in using the wifi but i suspect that's me rather than the technology

oh and parking was also included

laundry left outside my room for 24 hrs

understandably guests with pets are booked into the lodge (separate accommodation)

our dog was welcome in the bar and outside terrace and the flood served was delicious

have been before, love the location, staff at reception and breakfast always helpful and cheerful

was fine except getting through to room service took ages and i had to go down myself to place an order

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

the swimming pool spa jacuzzi gym really disappointing.

parking was limited,possibly due to the business conference parties.

riverside bar was worth the visit alone

river and windsor as we'd intended involved too hair raising a ride along a cycle path for the kids with lorries

we were sent to the basement which was very cold and we were next to the laundry room, we were then moved to

laundry delivery truck outside my room added to noise, but was quite brief

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self