to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

comfort & privacy. the wifi didn t disappoint.

room service didn t understand english

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

was very bad to much money for the room and not really friendly as i never got proper room service the worse

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

wifi access didn t work - didn t need it so didn t follow up

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

food was great in the bar area

is free use of the gym with pool which is a great bonus

friendly reception, able to book late check out easily

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

free wifi

great rooms and facilities gym, games all included in price.

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

the customer service and room service were really friendly and professional

apart from that can't wait to go back i had spa to ourselves it was

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

superb food at bar . truly lovely clean room

clean room, nice bar area and considering right next to a runway very

nice bar in the lobby

laundry services

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

location perfect for early check in at heathrow

small but sufficient gym open 24hrs

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

kids in the hallway until 10 or so

because of travel arrangements really appreciated late check out

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

access from the m3, parking available and also close to the local amenities and rail

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

good wifi

excellent free wifi

no laundry

gym facilities were great

we found old crisps under the bed and a kids sticker on the draws both not ours,

it is amazing love the pool area rooms are spotless and the food is lovely

staff very helpful also have a great sports bar a starbucks and restaurant at the

no laundry facilities

the advertisement also said that there was free wifi

wifi was an extra charge in the room, parking was an extra charge too

room service & food from in house restaurant

no free wifi

check out time was then way later than expected and the spa facilities were lovely

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from

the bar and room service close very early

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good

only thing we were disappointed with was breakfast

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

a family room, it had a bar fridge which kids could curiously open and play with and charge to the

room was a great size everything was clean laundry was lovely and fresh

staff = especially romanian lady- didnt catch her name but she was really good with the kids

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

wifi was available free of charge as well it's a great price you don't even get that in most hotels

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

was not happy with what i got a scabby apple which i had to throw in the bin a small crossiant a kids size carton

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

came from the kitchen

my kids struggged to sleep on the beds

kitchen

wifi good proximity to where i was working

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

i got room service which was pretty good

could not use the free wifi (it requires internet access in the first instance to open an email with access

need a vending machine for soft drinks at night but the mini bar was helpful

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

not enough tea. watch out for laundry service ,excellent but expensive.

no self serve laundry facilities, charge to use the fitness center

s there a laundry service available or a laundromat nearby? i forgot to ask!

place had an unusual smell, a combination of wet laundry and incense(

couldn t do own laundry and would have liked more tea selections

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

i really appreciated getting a super early check in

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

couldn t get a hold of room service or the front desk for a really long time

strong wifi

breakfast tasty and lots of choose

the wifi was also great

the comfortability and the fact that my kids were also pleased with it

only thing was the price of the food in the restuarant and room service was high - good food but still

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

breakfast was yummy

food at rgb was expensive and small portions. kids pizza was a microwave version.

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

walk into the centre of brentford and 5 minute drive to osterley tube station, also the free parking was a bonus

the room and the room service

we then ordered room service so no need to even leave the room, a much needed

i specially picked this hotel by filtering for swimming (for my kids)

having the on-sight laundry was also a bonus

just tiny details like laundry bags, being given bottled water daily, shower cap.

proximity to heathrow and it had laundry facilities.

room was very comfy and there is a laundry for guests

walk from terminal easy has a guest laundry self serve

advertise the gym facilities at the hotel, no pictures on the website otherwise i would have brought my gym gear

even offered us for free late check out bcoz of our children

no late check out

good food in at the bar

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

location. room was really clean and wifi was okay.

we travelled with kids and requested the 2 rooms to be near one another, this wasn't possible, but they were

the place was quiet, the parking easy to get to, there was a nice small gym

wifi is a little intermittent, needs a booster in the reception area otherwise you cannot receive

wifi did not reach far enough to our room so it made researching our next day a wee bit tricky

short staffed no instructions in room for heating/air conditioning, sky tv, about the hotel, room service

very nice rooms, clean, loads of parking space and free of charge

very central location with free parking

no laundry facilities or laundromat close by

laundry facilities were expensive

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

was no laundry available so we had to go to one nearby

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

no hair dryer. no laundry bag.

we were able to get a room at 10am

we used the gym which is very good, you need to have access to it added to your room card

very kids friendly. the staff were amazing. the location is wonderful.

really yummy breakfast included

super convenient to do laundry before the next flight

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the laundry was good but only without the detergent...we have to shop for it.

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

the wifi was a bit slow, some rooms are near the ac units and it can get a bit loud

when you wake up in the night gasping for a drink but know the bar would be closed

liked the quality of the room, the friendliness of the staff and the excellent breakfast

wifi almost never works very bad signal

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

laundry facilities and gym were both available, but both very small, and away in a corner of the

laundry in basement - 5 to wash and dry a load

spacious apartment, in-house free laundry facility and scenic surroundings.

a very modern facility. gym. free laundry facility.

breakfast spread is really good and service by staff is excellent

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but

the hotel is new, modern, very clean rooms, nice bathrooms, great bar and restaurant with decent food

was rather annoyed that i couldn't have a fizzy drink for breakfast and that the gourmet menu didn't have anything

ticked all boxes. wife and kids loved it!

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

not much to do at the hotel for families, the only channel for kids was out of service

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

), the staff are very friendly and helpful, breakfast is top notch and the ealing comedy there is quirky (in a

the staff member was prompt when i called room service, and made alterations so it was out of view and apologised

warm and hearty breakfast

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time

got early check in and a little helpful late check out

and the restaurant and bar a is great

the reception and restaurant and bar staff amazing

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

we were told it was a croissant machine but it sounded more like a laundry

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

were woken at 5am by someone delivering laundry bins right outside our window

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

the laundry was clean

the laundry that was supposed to be clean, smelt disgusting

comfortable, full size tv, free wifi. welcoming staff

a laundry room is available, but that feels like it s creating extra effort for the traveller

no laundry

no hot water in the shower - breakfast not very assorted - no laundry service

quirky touches laundry room with iron. 10 early check in suited our needs :)

the location was great, it is pet friendly

has available parking and a good restaurant

was fine but no fridge so we had to ask for one - also we were not advised there was no wifi in our room which

the bar staff on sunday also very friendly

wifi

a beautiful experience , with parking unbelievable

gave my baby's clothes to the laundry service for washing

beautiful room allowed me an early check in . room 436 beautiful

a small gym but with good, modern equipment but the real winner was the breakfast - a huge and varied

location was fab, rooms clean and comfy and had lovely room service

whirlpool and spa area were

room spacious, car parking provided with cost, wifi is stable

love the town. staff was nice. hotel was quiet. accommodating with kids.

on reaching there we found out our kids couldn't use

nice hotel, conmfotable rooms and great restaurant and bar

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

were vacuum cleaners and laundry trolleys left outside our rooms for the night we stayed there

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

price and from an ease of use, i would have expected the hotel to have easy and free access to wifi rather than

lovely staff, great room and breakfast

thing , i think the room service menu could have offered more in the way of some fruit and yoghurt besides all

great mini bar options and sweet little toy basket for the kids

the option for a late check out was greatly appreciated as well

wifi was very weak

room service was convenient

beautiful decor, friendly service, secure parking and amazing breakfast.

breakfast was excellent, my wife had room service and no tray charge!

fast wifi

the hotel has a secure underground car park if, like me, you drove to the hotel

the food at the restaurant was excellent quality and reasonably priced and room service is available

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

long time to get through to room service

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

room service person was excellent, friendly and made my request personal and very satisfying

untidy interior with laundry bags and too much clutter that should

they do laundry but it came back damp and smelling of cigarettes

nice and hot breakfast served in a tray the

accessible guest wifi also

really enjoyed the english breakfast served to my room - good start for my day in the morning before heading

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

paying for car park,booking time saying free car park.not milk for kids.

room was a decent size and a nice shower the bar area was comfortable and wifi was

they didn't have laundry

let me have early check in as i needed to be ready by 2pm

the reception is open 24 hours however the bar isn't

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

the second night the next door room were continually shouting at each other, kids screaming and doors banging

the hotel laundry was directly outside

there's no laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

15h no linen from laundry, entering room at 16

no on site laundry service