no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

wait for room service

my wedding and there were a few kids balloons and an a4 print stuck to my door with a few plastic petals scattered

wifi worked very well

staff at reception and restaurant were very friendly and helpful with an early check in.

gym was good and staff were courteous

room service very poor

clean, great facilities, easy check in and out, good breakfast and easy parking.

even offered us for free late check out bcoz of our children

i had an issue with the wifi in my room and the staff responded so quickly to resolve the situation

room was a great size everything was clean laundry was lovely and fresh

also, the wifi password in the room was old, and i had to leave my son in the room to go to the bar and get

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

good breakfast, friendly staff

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

were all excellent, the reception, bar and restaurant, very friendly, professional and welcoming, a great asset

he went out of way to accommodate our early check in and also guided us with few tips to explore london

laundry facilities on site were also helpful

was no laundry available so we had to go to one nearby

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

no laundry facilities or laundromat close by

laundry facilities were expensive

spacious apartment, in-house free laundry facility and scenic surroundings.

also a gym and laundry facilities if needed

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

a very modern facility. gym. free laundry facility.

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

friendly staff, clean, free wifi, pool, gym, sauna, restaurant were great

the bed and pool

everything was great! worth it! nice pool and sauna too!

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults

comfortable beds, great pool

i asked for some cutlery and the waitress informed me there wasn't any then disappeared into the kitchen

pool was great for the kids and room was comfortable

ticked all boxes. wife and kids loved it!

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

was very bad to much money for the room and not really friendly as i never got proper room service the worse

location, breakfast and bar were great

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

no fridge in the room, hotel policy wont keep food items in kitchen fridge

good choice of breakfast in the mornings

i requested early check in, which was confirmed prior to arrival, and when we got there at 2pm, we were sent

the wifi was a bit slow, some rooms are near the ac units and it can get a bit loud

the room was spacious and beautiful with all the facilities we could want

great facilities, staff and so friendly and helpful and the pool and spa access is easy and spotless, also the

we ate in the bar a couple of times and the food was good and reasonably priced, given the location

the staff couldn't do enough, explained the parking and the details of the spa/pool which was close by

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as

no extra costs for room service, but staff tried to charge us twice for the food delivered

were unable to get the tv to work and the wifi didn't appear to be available

underground parking was good

good range of tea coffee and biscuits mini bar available but not used great breakfast choices certainly will

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

a asset to the hotel early check in was arranged on arrival and the room was super cute, quirky yet comfortable

location for the purpose of the visit, excellent friendly staff, fee parking, free wifi and a nice pub

no menu in the hotel room to order room service had to find the menu online.

a laundry room is available, but that feels like it s creating extra effort for the traveller

no laundry

quirky touches laundry room with iron. 10 early check in suited our needs :)

no hot water in the shower - breakfast not very assorted - no laundry service

small bar and restaurant

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

laundry right next door was handy too

wifi wasn t great but not a big issue

wifi reception was poor

the laundry was clean

the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

comfortable beds, good wifi and service with a smile from the staff out there

we were told it was a croissant machine but it sounded more like a laundry

were woken at 5am by someone delivering laundry bins right outside our window

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

beds were very comfortable, the air conditioning was excellent, and the free wifi was excellent also

room spacious, car parking provided with cost, wifi is stable

when i booked it said there was a bar but it was clised

there is no breakfast and no room service.

are small, the hotel is a bit far from the train station so it is challenging with kids

untidy interior with laundry bags and too much clutter that should

they do laundry but it came back damp and smelling of cigarettes

in my short stay, the wifi was good

quite area, friendly staff and very nice breakfast will stay again

accessible guest wifi also

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

the spa offerings

got early check in and a little helpful late check out

the bar is stunning - great to wind down in after a long afternoon at twickenham

we stayed one night with 3 young kids and then the 2nd night just as a couple

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

i also appreciated the gym facilities

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

they don't have wifi, but we expected as much.

not have free wifi

a room with enough space for three people, we had a flat screen to and en suite bathroom and breakfast included

the reception staff were great and the free wifi worked

missing sky sports missing rhubarb gin in the bar missing liqueur coffee in late bar

has available parking and a good restaurant

we had to book two rooms and these were on separate floors, which made it tricky as we have kids aged 7 and 1

room wifi was a bit patchy

i understand the restaurant is separate from the hotel but the room service menu wasn't great

laundry fee is high

bar staff very friendly

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with

stayed for ed sheeran concert beautiful hotel nice bar area and lovely friendly staff

were attending a wedding reception and although it was busy, the bar staff could have been more friendly,

gave my baby's clothes to the laundry service for washing

was very unhappy when using the “spa” as it was a cold swimming pool full of kids and no “hydrotherapy

breakfast was amazing. the bed was super comfy x

i think i should have been made aware that the gym and pool were not available at that time

we also had access to the gym and pool which was a bonus

noisy outside from early morning with laundry trolleys and bins being wheeled past!

laundry baskets still blocking the corridor at

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

tidy laundry left in corridor, although i m sure this was just on change over.

the bar does get busy which also has seating outside but we didn't hear any noise from our room

fantastic location and great to have free underground parking.

free parking and internet

the bathroom was good, as was the wifi

coffee selection and mini bar is great

to a small apartment, loaded with the latest tech, multiple tv's and even a washing machine for laundry

no laundry service available. no breakfast option.

feel the corridors could have been a little tidier, for example they seemed to be laundry lying around all of

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

24 hours room service tht was a nice think i have seen in this hotel

they have a small gym which is well equipped and is perfect for a quick workout

i couldn't get on the wifi but i think that may have been more on my part than the hotels.

great staff...amazing bar and rooms.

tech issues when checking in delayed us a few minutes, and the wifi required creating an account, but otherwise

hotel and staff were really friendly - both to us and our pet

laundry room was a big asset for a longer than average stay

the basement laundry was very handy

everything! facilities in room, having a laundry, comfort, location, cafe, design, staff, ethos.

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

i needed the available laundry machines

they didn't have laundry

wifi was a little temperamental.

no much for my son no kids menu had to ask and given list on piece of paper

very friendly staff,location, very comfortable bed. bar and restuarant

late check out added an hour too if we stayed for breakfast

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

easy to access, a self-service laundry, price was great.

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

good facilities like bar, restaurant, gym and laundry room

with self-service laundry facilities

same breakfast everyday laundry services expensive

the late check out was great after a very long previous day

lovely hotel breakfast was lovely staff where really nice ud83dude0a

breakfast was lovely,all the staff were really friendly and helpful

, 2-3 pounds one way by tube using contactless), unstable but satisfactory wifi and

use of space and colour in all directions: the area is prettily divided into leisure space, a bar area and on

really nice hotel and staff . the kids loved the breakfast .

staff fantastic, hotels clean only good location .kids loved waffle machine breaks hot .

big room, fridge and kettle in the room, good breakfast, nice staff, 24/7 food service options, bar on the

gym, food and price were definitely a highlight

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

the kids hated it and it was a bad experience for them

was dirty no beer in the bar at all not very welcoming nothing for kids to do at all wouldn't go

they helped us with check in as it was little late

for the kids the television only had one channel working in today s day an age very

the hotel has newly furnished rooms with kitchenette and laundry facilities

laundry would have been good but mainly because i was on a rowing course and kept falling in the

loud noise at 3am when the hotel was hauling around laundry carts right outside the room for about 20 minutes

no reasonably priced laundry nearby.

were placed in the annexe and at 5am a laundry delivery arrived , the trollies have solid wheels instead of air

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

the best part was the feeling of getting a two for one spa day and hotel night deal

the pool facilities are a great bonus and bar is nice too

staff, very helpful, lovely hotel, kids loved the pool

kids being loud jumping in the pool but sorted very well

high laundry price.

room size, room service, cleanliness.

the bed provided for kids were extremely comfortable and spacious

the sliding toilet and shower door. lack of gym equipment

room service was terrible waste 50 on food it was all cold

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

maybe the loud laundry vehicle under my room at 4

onsite free strong wifi good size room and bathroom fridge in the room high quality tea and coffee very

location , breakfast , free car parking early check in

had a mini fridge and breakfast all layed out in room ready to help self it was very cleen and phone could

wifi didn't work in our room, the hotel needs renovation and the bathroom could be cleaner

very clean everything new and tidy, really friendly staff and the breakfast had all we needed!

wifi and few charging point not working at my room properly

no wifi!!!

very helpful and friendly staff, parking available outside

parking was easy, some snacks and drinks available, everything you need for a short stop over

parking is awkward due to it been a smallplace

to locate and ideal for parking on the front of the property

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

15h no linen from laundry, entering room at 16

no on site laundry service

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

a room overlooking the laundry

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

friendly staff, comfortable beds and pet friendly.

location, room service

i was happy that i could have my pet in the room,

to have to load an app to order from room service

there was a big double bed and bunk beds for the kids

parking available

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

was no information provided in my room about services provided ie room service, number for reception, when and

laundry services

noisy restaurant. allowed kids to run around screaming.

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

as we travel long haul, we arrived midday, told to check in before 3pm need to pay early check in

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

there was dirty laundry in the corridor as you had to walk to your room

they will charge you fortune for laundry

the gym!

immaculate, spotless, nice gym , food well presented, tasty and plentiful at breakfast

loved the room and was laid out ready for our party of 2 adults and 2 kids

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

wifi, bar facilities, flight information, central location.

the hotel staffs from reception , foods and bar( room service) and room cleaners all are very helpful

although we didn't use it, liked the late check out option

no laundry

pool and sitting area by pool bar, gym and starbucks

they sorted out my late check out quickly and the parking was convenient

late check out time

also, the staff who served our room service was friendly and excellent

the lack of self-service laundry facility

laundry would be a nice option and perhaps rotating the breakfast options

was the same no on-site laundry front desk could have a list of restaurants available in the

had hoped that the bathroom would have heated equipment to dry laundry or towels

breakfast was really good with plenty of

laundry room was a bonus too

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:4

it was down stairs and was dark and the stairway and hall was littered with laundry etc

was next to the laundry which gave it a chemical odour the entire time we were there

insecure wifi, good for basic google searches but not fast enough to stream