the laundry that was supposed to be clean, smelt disgusting

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry was clean

breakfast was very basic :) wifi also needs some improvement.

laundry, no lemon for gin and tonic, nowhere to spend time without being in room other than

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

we were told it was a croissant machine but it sounded more like a laundry

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

sky wifi worked pretty well

had requested and early check in which was granted) but on arrival some one else had signed for our room

gave my baby's clothes to the laundry service for washing

the wifi said

the restaurant and bar service was top notch

breakfast,brunch an evening meal all lovely, great service an friendly staff

beautiful room allowed me an early check in . room 436 beautiful

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

very noisy room located next to staff quarters ......no spa bath as advertised....

and the restaurant and bar a is great

got early check in and a little helpful late check out

the spa offerings

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

laundry baskets still blocking the corridor at

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

location is excellent and ample parking which is always at a premium in london

the bar staff on sunday also very friendly

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so

room service experience not good after arriving late settled into my room and wouldn t take my

wifi

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

the wifi could have been better, but that may have been due to our room's ground floor location.

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

only one of us could get the wifi to work..

the hotel has a secure underground car park if, like me, you drove to the hotel

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

pay for wifi expensive rates that don t include breakfast

amazing. clean. spa was fab.

my wedding and there were a few kids balloons and an a4 print stuck to my door with a few plastic petals scattered

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

would have been a lots better if you did not have to keep re-signing into the hotels wifi every time you wanted

wifi is never great, this my only complaint.

limited wifi in room.

i loved the breakfast. the housekeeping women on the 1st floor was so nice

i am a computer wimp it took me a while to log into the wifi

room was a great size everything was clean laundry was lovely and fresh

good breakfast

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

good breakfast, friendly staff

bar food was delicious

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

i booked and stayed the same night as it was an emergancy situation for myself and my kids

we didn't eat there but the bar area looked great

pool was great for the kids and room was comfortable

early check in and late check out

nice clean room - the kids loved the pool.

wifi

laundry facilities and gym were both available, but both very small, and away in a corner of the

wish there was laundry in unit

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

laundry in basement - 5 to wash and dry a load

also a gym and laundry facilities if needed

gorgeous design, great location, easy to use laundry and really does feel like home.

laundry room was very clean, but unfortunately the washing drums and rubber seals are dirty and in

laundry facilities did not have washing powder, but front desk staff were quick to remedy!

decor is absolutely stunning and the room is equipped with everything you need and has a seperate laundry room

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

had to do laundry down the street at a laundromat was quick and convenient

the hotel has newly furnished rooms with kitchenette and laundry facilities

no reasonably priced laundry nearby.

were placed in the annexe and at 5am a laundry delivery arrived , the trollies have solid wheels instead of air

laundry would have been good but mainly because i was on a rowing course and kept falling in the

also liked the gym

having the gym/pool/spa use included is worth its weight in gold, and so useful for it just being next door

only winge i have is that breakfast was a tad disappointing, only scrambled egg offered on the buffett and as

nothing. would have loved room service being open after 11pm for food but that is not a problem

spa pool didn't work that day, because of a broken window

coffee selection and mini bar is great

room, large comfortable bed, fridge, wifi, tea & coffee

great restaurant and bar area, cosy space to relax

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

are no staff members to provide room service or help with luggage

very great breakfast. at least better than premier inn.

very close to an underground station, parking available on site, very nice breakfast and staff.

wifi not working in room 14. milk and juices are out of date.

free wifi was a bonus and staff were really friendly we have booked again for march

is no wifi that i know it before i come

staff would sometimes be managing the bar and the desk together which meant you could be left waiting for a

hotel with nice bar area and the room was clean and very comfortable

bar area with a few board games and a pack of cards that i used with my son age 8

no comfortable area to sit while awaiting room apart from at a table in the bar area which was without atmosphere

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

staff, bedroom was top notch very clean and tidy and free parking

no laundry facilities or laundromat close by

laundry facilities were expensive

laundry facilities on site were also helpful

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

there's no laundry service

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

the hotel laundry was directly outside

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

no safe inside the room 2) no self-service laundry service 3) entrance of the hotel is not facing the main street

20 laundry lorry reversing outside and engine

laundry service was quite expensive, so there is a reasonable and good laundromat close by as well

no facilities to do your laundry, instead, we had to pay around gbp 100 to get them laundered through the hotel

choice of soft or firmer pillows. nice clean bathroom. fast wifi. friendly and helpful staff.

don t get fooled by the laundry bags, they do not have a laundry service

i somehow expected in-house laundry facilities, not an outside service provider

onsite laundry facilities

wifi a bit slow but free. otherwise at the price it was great.

kids running around the hallway, not enough hangers, light for bathroom was outside bathroom, lift

no laundry small size room

able to have early check in and a complimentary upgrade of my room

i got booted out of the wifi after the first stay and they were quick to contact their it support and get the

we got an early check in and a free upgrade because the elevator was being fixed at that time

also nice breakfast serve on preferred time

i had to walk through a smelly corridor filled with laundry to reach the room

as i walked through the corridor, i had to navigate past piles of dirty laundry just to reach my room

lack of laundry facilities

noisy as it was down with the laundry room

no fresh towels offered on a daily basis and dirty laundry piled up in main landing which was a fire

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

english breakfast was simple and delicious

wifi was average to poor at times, but overall it did what it needed to

accessible guest wifi also

they advertise laundry facilities, but when we asked, we were told that there was only a washing machine & no

not the end of the world and i got some fresh towels from the laundry cupboard

and effective but, apart the guests, it's also used by the staff for transporting to/from the laundry all the

was tattier than i anticipated, we were in a basement room, no natural light, by laundry facilities the room

amongst others, we found a previous guest dirty laundry in a cupboard under the sink and the extra pillow in

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

being a pet-friendly hotel

the restaurant is closed and they do not have a scaled down snack menu for when the kitchen is shut

gym is a bonus too

room service food was adequate but then its always better to eat at the restaurant itself if you

laundry process very odd but reception staff recovered the farcical situation

if you could provide on site self service laundry would be great

have access to a microwave and a clothing line to dry clothes, or, even better access to a guest laundry facility

we also experienced some problems with laundry as our clothes were returned to us dirty and no proper explanation

hallway dirty laundry bags not picked up

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

the reception staff were great and the free wifi worked

was only toast, with jam or butter available for breakfast or cereal would have been even better if there was

wifi did not reach my room, so i had to use my mobile data connection, which could be an issue for

a room with enough space for three people, we had a flat screen to and en suite bathroom and breakfast included

laundry fee is high

breakfast were one of the best we have had

the staff was friendly, room was nice and the breakfast was good

wifi system - tickets with codes that run out after an hour or less, so not free wifi and very

the wifi log in didn t work

pub was noisy - had kids screaming down a microphone for hours on a sunday evening

the hotel itself was fantastic, with a lovely bar and restaurant downstairs

didn't use the wifi really

amazing foods, until the comfort of the bedroom, an amazing shower and also the facilities and wifi

the tapas bar which is part of the hotel is simply superb - it was so good i ordered seconds

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:4

it was down stairs and was dark and the stairway and hall was littered with laundry etc

was next to the laundry which gave it a chemical odour the entire time we were there

laundry room was a bonus too

poor sound insulation..very noisy wooden stairs used in a wild way.. wifi very poor..

were on the ground floor and around 2am there was a collection of laundry which was very noisy the complementary

fact the laundry room was located next door and it was very loud with the sound of the washing machine and

lot's of boxes and packaging directly outside our room and stacks of laundry

while melody whisky bar was on-site, we were looking for a few more choices when it came to dining

the only downside is that the wifi is relatively slow, so you need to be patient

the tea in the room is organic, super tasty cookies offered, and healthy drink in the mini bar omg like there

bar is lovely too

the desk was good for working at for a couple of hours and good wifi

we were traveling with kids and were never made to feel uncomfortable for having them in the pub

we were traveling with kids and were never made to feel “uncomfortable” for having them in the pub

on reaching there we found out our kids couldn't use

are small, the hotel is a bit far from the train station so it is challenging with kids

there could have been more electrical outlets in the room; wifi was not very strong

love the town. staff was nice. hotel was quiet. accommodating with kids.

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

great location, tesco and laundry mat so close

heating was left on all night and we were boiling plus the kitchen staff were noisy in the morning but we were

all new furniture and kitchen, carpets and flooring

the kitchenette could be better equipped.

room is comfortable, the locations is great , the breakfast is delightful and there is free wifi available, they

room size, mini bar, snacks, comfortable bed, proximity to shops and restaurants. parking.

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

just could not get consistent wifi.

room was clean and staff were nice to us and the kids.

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice

wifi was a bit slow but it was all okay at the end.

staff were really lovely and accommodated our early check in!

was close to the eventim apolo, the staff team was so friendly, they helped us with early check in without

the best thing was wifi, it was free and speed was just amazing

requested an early check in but arrived later than expected however our room had not been cleaned or tidied for

a laundry room is available, but that feels like it s creating extra effort for the traveller

no laundry

quirky touches laundry room with iron. 10 early check in suited our needs :)

no hot water in the shower - breakfast not very assorted - no laundry service

breakfast good continental

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

wifi wasn't working as well

10.13 for two bottles of beer? expensive and why an odd number? wifi isn t easy to get onto

the bar staff make mean smoothies and the breakfast was hot and fresh

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

no phone signal had to go outside to make calls wifi very poor impossible to do business

nice hotel for single traveller with pet (or anyone of course)

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

no laundry service

no wifi in room. bathroom way too small. breakfast same everyday. only eggs and toast

wifi, tv, tea/coffee, hairdryer, fridge

staff was friendly and wifi ran ok.

wifi is bad, so not suitable for work visits.

reception a bag of laundry to be done and when collected, it was still unwashed, very disappointing

when i asked to do laundry there was no

we were also next to the laundry room which was in use throughout the night

i also asked about laundry services and the one man seemed confused even though a sign in the hotel room said

all the sheets and laundry blocking my door

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

location, staff and spa facilities were the highlight of my trip

is free use of the gym with pool which is a great bonus

over all the spa and the stuff we're all helpful

near groceries, self-laundry shop, westfields shopping centre for some shopping and food, bus and underground

when asking at reception for more we were told the laundry room was closed as it was late, went back the next

hotel itself was somewhat untidy with stuff lying around, inc dirty laundry and had the look of a place where

on the first morning, i was heading outside and was hit by a bag of laundry that a cleaner had thrown down the

in but on the first day we were only provided with 4 towels, we asked but said they ran out and laundry delivery

they had an issue with the laundry company and we had two towels for three people for four nights stay, maybe

coin laundry was near there, too

there are grocery store and coin laundry just cross the road

all of the banging and partying from above, not well thought out with young children, all of the laundry and

room was in the laundry cupboard so was very tricky to get in and out of

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

could have had wider breakfast buffet selection

helpful reception, breakfast, and cleaning staff, who couldn t do enough to help

good choice of breakfast in the mornings

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

wifi code displayed in the room - had to ask at reception

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

couldn't log in to the wifi.