then to top it all off my room was attached to a laundry area and the dryer ran until after 11 on a week night

was able to do laundry at the facility

have had some protein to go with the carbs at breakfast,

everything was great, including the breakfast

good variety of breakfast foods

there s also a laundry room available, a refrigerator in the rooms, and fresh coffee provided in the lobby

laundry room had new washer and dryers and was kept clean

had several items stolen from laundry room, taken out of the washing machine by another guest, my guess was it

very clean, guest laundry room was convenient, great location, quiet.

laundry area was clean, my room was very clean and smelled good, air conditioning was amazing

working ice machine on my floor, the trash can in the laundry room was overflowing so i had to ask a front desk

my kids loved it but i was too cold to swim

the wifi would connect but then said no internet available

the pool was cold, but the kids still swim. the pool closed early.

they do not offer free parking.... its $30 a day.

a change machine in the laundry room might be nice.

i liked the location and the parking for our truck/boat. breakfast was good.

fitness room was minimal, a few machines and handful of

breakfast was wonderful

breakfast had a diverse good range of options hot and cold

the extra space in the room (e.g. sofa, island and kitchenette)

the fitness center and pool were closed

only small thing i didn t like was the pool tile needs fixed, other than that we have nothing to complain

wish they had a jacuzzi in the pool area.

breakfast was delicious. the breakfast lady was super sweet. very nice facility

liked everything except the pool being closed

best included breakfast i've had at any hotel.

the pool and spa were closed

breakfast excellent, bed comfortable, good location. didn't like extra,security charge

great customer service and the wifi was fast enough to stream hockey

i loved the personable feeling of home using the kitchen.

pool was great, room nice, good amenities except for the awful, rock-like mattress

plenty of parking and lots of nearby shopping and restaurants

we loved the pool, and i loved the workout room

they do allow pets but charge $25 for it

we went down to the bar on saturday night to have a drink but i guess they closed early

the second time the room was dated, the bathroom was wayyyy too small and it was just me and my 2 kids

for overnight was excellent, staff was realy friendly on reception and bar too

great location. beautiful historic hotel. great value! pet friendly:)

restaurant and bar are convenient!

laundry machine didn t work but ended up not needing them so it was ok.

great room service this time.

bed was very comfortable. free wifi a plus. room was clean, staff friendly and professional

we booked a pet friendly hotel

you to have additional things on breakfast bar since the hotel was so nice

location and it had access to laundry machines.

wifi worked in the evening but not the next morning

ice in parking lot between cars

the room, location and breakfast were wonderful

place was clean, breakfast was great

the veterans parking and onsite laundry facility

refunded my money when laundry room wasn t stocked w/ soap

was able to do our laundry, that was so helpful

laundry facilities

i arrived around 11:30 pm for a smoking room and she said they did not have any

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

gym facility lacked weights.

room had pet hair all over carpet and the staff didn t seem to care much when i brought it up to

among trees, lots of parking well lite area the breakfast was awesome especially the french toast and the staff

the hotel also has a bar and a mini-market in the lobby

manager chose to go home instead of getting quarters for the laundry machines which turned into a huge hassle

all hotels with a pool should have guest laundry

we used the laundry which was very good

pool and hot tub were great

jennifer in kitchen provided exceptional service and the best breakfast ever

the first night & with no service had to wait for front desk staff to get towels from guest laundry for our

really appreciated laundry facility

it offered a buffet style breakfast and free laundry room

can t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

loved breakfast, it was really great variety, appreciated the opportunity to do your own laundry for free

there was nothing we didn't like. the pool is pretty small and shallow but still a great place.

clean and nice spacious room. amazing breakfast options.

staff friendly, indoor pool

returned to hotel late and there were no parking spots left

was great, as was the pool

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

complimentary breakfast and parking

at night the hotel really filled up so it was difficult to find a parking space

cleaners had missed some areas in the kitchen area

very clean and roomy. nice pool area.

the exercise room and having a guest laundry.

heather at the bar makes a mean old-fashioned

i wish we had breakfast and the pool was open

they kept the pool area open because there was a concert

so we did not watch tv or use the pool

add a laundry facility? a better grade of coffee? i nitpick...

we were disappointed that the pool wasn't available.

pool was indoors but it was clean, just too hot in the room for me

breakfast was horrible not everyone likes stuff in there eggs and there was no bacon

amazing breakfast which included a variety of items including almond milk, and cinna buns

their laundry services are bad

the dryer took forever to dry one load of laundry

laundry facilities but they were out of service

breakfast is bananas, juice, coffee, and yogurt. needs to be a little better.

fridge, microwave, pool, car parking, everything needed for 3 night stop over on journey.

better food choices for breakfast.

great service by staff - very accommodating after breakfast hours ended

king bed non smoking room breakfast wifi mounted tv

burn holes in the sheets, in a non smoking room

i was able to get a smoking room. staff was very friendly

breakfast wasn't bad but could have been better.

breakfast,location,parking

hot tub in the pool area but in this case it would've been hard to get to because of all the kids from a little

the breakfast selection better than average and offering of fresh fruit a plus

to the coronavirus, there wasn t the typical breakfast but the fact that they still offered it was great

ample parking and easy access

i did not avail myself of the breakfast i just went on to work.

value for the money, room clean and smelled nice ( many places smell musty) breakfast was enough to get us

i liked the price, the waffles, free wifi, free parking, and the location.

i liked the price, the waffles, free wifi, free parking, and the location.

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

clean. welcoming, friendly and warm enviroment. breakfast was so good

not enough parking because there were 2 big trucks that took up 4 spaces each

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

horrible wifi that barely even works because it's always cutting out

the wifi worked well enough

that it had a microwave and a small mini fridge, along with a flat screen tv with cable with wifi

had no toilet paper no wifi no breakfast and rude people

no laundry soap and nowhere close to buy it

odd smell from laundry room

there was a spot for guest laundry but there were no machines.

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

we recieved a river view and early check in as requested before arrival

would have loved to have room service but it wasn t available so i had to leave my room to get my meal for

the cleaning staff was wonderful and the pool, gym, and patios were well-kept and clean.

you show in your listings that you have room service, but you don t have it and haven t for quite awhile

the cleaning staff was wonderful and the pool, gym, and patios were well-kept and clean.

laundry is cheap

the front desk employee didn't have enough coins to change to me for the laundry lol

laundry, ice machines, bathtub stopper, etc not working

they didn t have laundry supplies for the washer and dryer.

laundry not working, breakfast area in great need of upgrading

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

the pool could of been warmer,need more parking but other then that everything was wonderful

favorite part besides shower and pool was her

the pool could of been warmer,need more parking but other then that everything was wonderful

loved that it had a kitchenette.

good location for us. great parking. fast elevators. nice staff.

loved the shower and kitchen

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

breakfast was good but if you are eating anytime after 0900, you're out of luck.

it must have been laundry or maintenance

the gym was excellent

great breakfast. very friendly staff

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

the pool wasn't open

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed (booking never

the parking lot and surrounding property was littered

parking lot full of broken glass

requested a non smoking room when i booked on booking

super nice staff. clean facilities. breakfast. good location. comfortable beds.

guess if anything , it would be that there was nowhere to do laundry in the building

linen in my room was never changed or replaced during the entire stay and no onsite laundry

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

parking, coffee and basic breakfast, close to cuyahoga valley national park, quiet location

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every

my family really enjoyed the pool and the cleanliness of our room.

breakfast was really good

room service unless requested

music from the bar downstairs until 2:00 am

on-site parking was convenient

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

parking could be better.

guest laundry was appreciated

only thing that sucked is pool was closed but we understood.

great location! loved the bar and outside hangout area

bar open breakfast options pool open something

i enjoyed it overall service and pool. polite representative at front desk and bed was comfy.

even amidst some foolishness with one of the bar guests

breakfast much overpriced!

no meal service on sunday evening but breakfast on monday morning was good

bed was very comfortable. loved the restaurant and bar too!

the breakfast was lovely, fresh fruit cut into bite size pieces, egg, granola, pastries

my laundry was stolen twice

and i loved how you could reserve the pool

this was 10pm and there was a gymnastics event with little girls running around

pet friendly is a plus since this is our standard mode of travel

the parking was convenient

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

fast break and breakfast are an added benefit! the pool and hot tub were wonderful.

pet fee $40

and jacuzzi were great, it was amazing for the kids

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

felt safe, parking, and the shower was excellent

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

comfortability and the pool

the loud noise, kids playing in hallway, shooting, one elevator, bathroom wasn't clean

some of the facilities were down, hot tub and steam room. bar closed to early.

parking that late a nightmare at this bigger than usual campus

the bed was awesome the pool was lovely the kids had a great time what

mall, easy parking and nice pool

beds n pool

the free parking

free parking in nearby parking garage always a plus

bar attendee was awesome, felt as if i was in the

were no visible signs or directions upon entering the parking lot to let someone from out of town or not familiar

also, the parking was excellent and free

on site laundry

seeing the laundry behind the front desk

laundry service on site

laundry staff operating front desk

laundry out of order, no hot water, tub slow draining, and a short in the electrical

friendly staff, clean room & pet friendly!

so much so, the gym smelled like it, and it gave me a headache

big bummer for the kids, that was the reason we chose this location

there were no dishes is the kitchen or silverware.

convenient location; ease of parking.

there was a party going on in the parking lot, causing us to lose sleep

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

close parking all around.

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

pool is small

lots of kids

lots of kids

friendly staff and very nice lobby with activities for the kids.

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

was nice clean and staff was really friendly and the bar was nice and breakfast was out of this

staff i put way to money for nothing they don t even bring breakfast to your room the wifi sucks if you wanted

great washing facilities for laundry, computer access with printer, pool

couch had pet and human hair all over it and wish the room came with an oven or air fryer.

choices for kids at breakfast

delicious breakfast. friendly staff. clean and comfortable room.

i loved that it was pet friendly

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

having a gym and laundry room was very convenient

the bed was comfortable. the laundry machines were great!

the wifi is good for what i need

called downstairs the next morning and was told there were no more because laundry hadn t been done

breakfast quality was great

the hotel was very welcoming of our service dog in training (it welcomes pets too)

the hotel does not offer breakfast.

it would be nice to have showers in the gym

i didn't have time for the gym or need the laundry, but i was impressed by those, also

convenient, free parking and have guest laundry

the breakfast was really nice, from the hot food to the cereals, waffles, beverages and coffee

appointment times for the pool

the pool was closed, but we easily made other plans. that wasn t a big deal for us.

laundry room and the machines were dusty, it will be very nice if they pay more attention to it

laundry facilities worked well and area was clean

they provide laundry self service

. thin walls. yikes- i had my kids with me!

unfortunate for the kids

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

breakfast pool location

the kitchen area was great and helpful also i was on the first

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

have laundry room but no change on property so remove washer and and dryer called customer service no

the bar and front desk staff were amazing!

hotel still had jacuzzi, inside pool, patio, bar, and breakfast advertised and was mostly why we decided to stay

pool area was nice for kids.

i had left them twice when we went to breakfast and the pool and they never barked so something was wrong and

the hotel and the rooms are clean and very nice; and covid19 did not stop the grab n go free breakfast

were not any parking spots in the hotel lot when we returned at midnight after attending a concert

no room service because of

the grandchildren enjoyed the pool

signage on the road could be larger -- i missed the entrance to the parking area the first time i drove up to

was not very clean, inadequate bedding, used toiletries, no coffee maker in room, coin-operated laundry machines

the laundry service wasn't working because the washer was broken.

laundry only had one washer & dryer and a lot of special people roaming

it was alright just weak wifi

wifi didn t work

there was a gym, vending and laundry

the laundry machine was not working.

there was a gym, vending and laundry

also appeared to be someone moving out thay had been living there who had stuff piled in the parking lot and

easy check in, location & breakfast

were told they didn't have any available u til the following day because they hadn't started the laundry yet

laundry machines inadequate; hallways dirty; rooms in serious need of upgrade

had dirty laundry in it, beds were broken, water handles backwards, outlet & lights did not work, staff was

laundry facilities were available

no change machine for laundry and vending

small pillows for king size bed bathroom old and it smell no laundry bag provided safe dismantled on floor of

room size and laundry associate

no smoking rooms

the breakfast bar could use some work to it.

breakfast times, for people who like to sleep in i was hoping you could

the ac and wifi both worked fine and the bed was very comfortable

pet friendly. convenient to shopping and dining. clean.

a lot of greenspace to relieve your service animal, well-lit parking area

it is virtually in the parking lot of the hartville kitchen so it is within

the indoor pool was a nice bonus for our little ones

you need some chairs in your laundry room

but should not advertise free breakfast for a brown bag with water and granola bar

breakfast was great

free parking

there wasn't anything i did not like. again, i only stayed one night and left before breakfast.

laundry facilities was perfect timing for our cross country trip.

the breakfast was great. the room was way beyond on expectations. the staff was very friendly.

i’m my life go there again i had to cancel my trip and go to a different hotel while i am with kids

honestly, our kids said the pullout couch was,

swimming for the kids.

parking was tight

clean and great breakfast

may have been because of the big event we went to that was happening in the city, but parking wasn t the best

smelled like people were smoking dope in the parking lot. really bad look

breakfast (selection and prep) was excellent. good shower. comfortable bed.

elevator likes to break a lot and the prices in the vending machine and for laundry are crazy other than that

you had a kitchen and laundry machine and dry their and could by quarters from the front

cleanliness of the laundry room clothes ere taken from the lobby and washer dryer

the laundry facilities were always in use and had an odor of cat urine

clean rooms, cool little kitchen and big fridge. spacious bathroom, great price for the quality.

ice machine worked, laundry room wasn t open, pool was down

very clean & bed was very comfortable. plenty of parking. coffee was convenient and delicious.

pool and workout area

a lot of kids running around all day and night

pool and hot tub hours

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant

staff from front desk to breakfast staff to bar staff, all were wonderful

to order room service for breakfast 2 days and there were problems both days

the wedding venue stage and bar area

smoking in front

coffee in the room, gym and pool available, free shuttle service breakfast available

it had great facilities, including 24/7 gym, breakfast...

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

- gym needed remodeling (water leak)

had to ask more than once for items needed. staff not at the bar when needed.

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

the dining area and breakfast and lunch area were lovely.

room service was exceptional and the bathrooms are huge and nice.

the cafe breakfast was great and so was the bar and speakeasy

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

if this place could get more consistent service and either have a restaurant or room service or get an arrangement

the bar options.

ev chargers, while working when we first got there, stopped soon enough and didn't start again

friendly, great location, clean and my kids loved the modern decor.

the rooms are very well kept and i love the bar with stools in the rooms

we got in late, but the bar and kitchen was still open so we could have dinner

lobby always had coffee and cold water, and a shuttle bus

convenient with laundry and gym room

the bar was a bit pricey

it was one of the hotels that had cleveland clinic shuttle service

the clinic shuttle buses made it convenient and quick to get around the medical buildings

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals,

near cleveland hospital. laundry services

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

i noticed there was on in the laundry

laundry room

close to the hospital and laundry facility on site

free laundry, free coffee, very

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

rooms were comfy and clean, even had laundry on

there was even a guest accessible laundry room on our floor which was nice

very clean, and very clean laundry,

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

elevator. laundry room.

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

laundry and dryer machine available, which was en unexpected extra plus

unable to call valet for my car, i could not get ahold of guest services, and i couldn't order room service

the hotel is not serving room service i assume to covid

had pet area that the dogs were curious about but didn't make full use of

room service that never came

fireplace didn't work. some tables needed dusted off.

the rood top bar is an experience and i loved

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

towels were worn. no room service done yet when we got back sunday afternoon.

excellent hotel and pet friendly. comfortable room and bed. friendly and helpful staff.

only complaint would be that the mini bar had no options in it

gym was spacious and clean

great location, big rooms. full kitchen

the complimentary breakfast was enjoyable and had many choices

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

the gym

we had a room with a fireplace we loved it

rooms are small, but what they lack in space they make up for with class and character

great valet service and bar and food was amazing as well

the staff is great and also love the bar and food

loved the extra touches with the purity coffee in the room the gym was also nice

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

in room breakfast was excellent

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks