the best part is parking is free

comfort & privacy. the wifi didn t disappoint.

room service didn t understand english

clean, comfortable room and good breakfast

good room. excellent breakfast. very polite staff.

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

hotel easily accessible with good parking

get on well with the wifi, used 4g instead

no breakfast but tea, coffee and fridge in room and communal kitchen for heating up food

a great, handy location for the price and free parking too

wifi was good

was very bad to much money for the room and not really friendly as i never got proper room service the worse

the room service was brilliant and the staff was easy to get along with

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

location, breakfast and bar were great

wifi code displayed in the room - had to ask at reception

swimming pool room

loved how, comfortable the hotel was, from the room to the bar and restaurant

location, staff and spa facilities were the highlight of my trip

the bed was comfy, staff were friendly especially the bar staff..

the restaurant: the menu was adequate for room service, but not for a proper table service at the restaurant

arrived earlier than the schedule and they offered me an early check in after a simple call

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

calm, location, house keeping, lobby and wifi

downstairs bar is too plain, need lots of options in food and drink.

free wifi is good and staff is kind

abused me while i already informed them late check out

no bar in the room and no coffee or tea making facilities

- wifi speed (standard connection)

rooms very modern and clean, very good value for money. bar in the hotel too

good breakfast options

there is a bar that works till 10 pm, also they had instant coffee and tea in the room, no fridge

noisy kids running up and down the hallway during the evening

very clean, lots of parking and pool/gym are great.

there was wifi and. a tv also a heater because it for cold very quickly

cheap price with free parking near heathrow airport

the bar was great as well

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till

a games space which is perfect for teenage kids

comfortable bed with good soundproofing nice bar lounge area plenty of parking close to airport- perfect for us

comfortable beds and good wifi

clean, modern rooms. good enough gym. nice, breakfast with a range of options.

we had wanted a pet friendly hotel and so this was perfect

when i needed a hair dryer, room service did not answer.

it had a lovely adult and healthy kids menu

early check in to our room which was very much appreciated

kids friendly location

late check out at

bar area loads of tv screens for sport room lovely and clean food was stunning breakfast was spot

i had no need for wifi so i cannot comment on that

from the bar below but this was to be expected and stopped around midnight on the saturday

wifi doesn t work in the breakfast area.

handy location a short car ride to kew gardens, with onsite parking. staff where very friendly.

kids being loud jumping in the pool but sorted very well

swimming pool is great

the perfect place to stay before or after a flight, with the bonus of gym and pool facilities

room service stops too early

also the spa facilities were perfect

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

lots of places for food nearby, and the bar downstairs is ok

wifi signal was also great

wifi

it was also a bonus that there was a bar downstairs

they are the only pet friendly hotel and were extremely accommodating of our early check

the breakfast was mediocre on my first stay so i knew to opt out of thy this time.

i didn't have breakfast.

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta

wifi was good

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

no chance to visit the gym, maybe next time

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

available facilities including gym, reception and early check in

as we travel long haul, we arrived midday, told to check in before 3pm need to pay early check in

both our rooms (wife and mine, two kids in other room) looked they had been broken into several times (prior

you for a lovely stay, thank you for the complimentary late check out, and the bag storage

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

wifi didn t work

staff, good wifi, comfy bed, and a clean room (relatively close to heathrow)

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

nice size tv with most english channels vending machine late check out for

room was immaculate, comfortable bed, had a very good wifi signal, close to heathrow airport and excellent value

access from the m3, parking available and also close to the local amenities and rail

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

very helpful and friendly staff, parking available outside

good communication and the option of a car parking space

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

swimming opening at 4pm .. not obvious when booking , kids very annoyed

no laundry

gypsies kids running a mock throwing rubbish all over the place

swan shaped towels, rose petals and cake in our room

the steak in the sports bar was very average

didn't seem like there was any wifi

service was fine. the guy was very nice and free wifi+tv is a plus.

wifi connection was really poor and cut always after a few minutes

free fast wifi

place had lots of stairs which made it difficult to find the rooms and with bags and small kids was a bit awkward

wifi is too slow/didnt work at all

free street parking for whole day and free wifi

the wifi worked perfectly and stayed on all night

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite

the check-in staff were helpful,wifi was quick and good connection.

gross toilets, dodgy wifi, tv didn t work, dirty carpets, uncomfortable beds

wifi is mediocre at best

one of the rooms was situated above the restaurant kitchen and it was extremely hot and noisy

unclean and bad smelling, hot water is not coming continuously, wifi is very week signal which is drop regularly

because if my room was so bad, just imagine what the kitchen is like

after checking in, i enjoyed the very high tech gym then went and experienced the relaxing spa

a family room, it had a bar fridge which kids could curiously open and play with and charge to the

staff were very accommodating to my request for both early check in on one booking and also a late check out on

that evening i ate a very tasty burger via room service

overal the hotel is extremely easy to find with a great bar and restaurant - breakfast is plentiful too

great bar on the ground floor

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is

good breakfast, friendly staff

staff = especially romanian lady- didnt catch her name but she was really good with the kids

room was a great size everything was clean laundry was lovely and fresh

no good behaviour towards kids

location and easy car parking

not as advertised wooden floor in poor condition no door bar between bedroom and bathroom, kids hurt toes on it

kitchen was hit and miss when open for dining

very limited so needed to park on narrow side road, wifi was poor and no desk in room to work (3 single beds)

wifi not free. but not important

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

to get to from the terminals, and early check in from our long flight

alan saw we were very tired from our trip to the hotel, with lots of baggage and 2 young kids

free parking

it was also a little stark in the bar area

friendly reception staff, nice room, lovely freshly cooked breakfast

parking is a bit tight

wifi connection was great too

comfortable and the kids like the room and comfort of the bed

were efficient and were particularly helpful with an early check in which was very much appreciated after a very

it provides good breakfast too

nice and room was decent size, everything was clean and was right next to airport tv was big and wifi had good

in the room, hairdryer, iron, shampoo/conditioner, lots of electrical charging plugs, and free wifi

it was great to have a fridge and good wifi

drinks in bar was good - beer not over priced

complimentary drink! massive comfy bed, nice shower, good wifi

it's great because you can use the gym

he was most concerned and offered a late check out as well

was helpful at checkout with our bags as we had 3 big luggates and 2 golf bags and he helped us to move it to

our kids loved the pool

beds could be softer. the wifi could be secure.

great decoration + quick room service

different route to enter spa areas

i didn't use the gym, but it was a pretty good size, and a lot of people were using it

large modern hotel, good restaurant. kids eat free with adults eating.

advantageously, the hotel also possesses a good gym and swimming pool, which is always nice

very attentive staff, quick room service amazing facilities

with kids in the car after a long flight, and it being late night we had to pay a lot extra for an

unfortunately kids cant use the pool.

spent over 500 for two nights and i think breakfast should be included in the price.

staff was helping and parking was good.

free wifi

all staff members greet you politely with a smile and room service is at your door within minutes of you hanging

walk from terminal easy has a guest laundry self serve

i was not able to watch youtube on tv maybe the wifi connection was a bit poor.

a gentleman called kevin, who brought our room service, was lovely.

was close to our departure terminal when checking in we asked for a late check out, was told they could do 7

of course would recommed the runway bar for the great views of the planes landing and taking off while sipping

we did not manage to use the gym as we only stayed for one night but it is available

room service very poor

holidayinn forgot to mention that there is a gym inside house, and ist ok, with

wifi was spotty. connection did not stay during periods of the day.

choice at breakfast

parking, free wifi, free breakfast, staff was really friendly and nice to the kids, large room and ensuit good

is 20, even though they had empty spaces, didn t use ev charge because that s steep as

the wifi password is nt displayed in the room

the breakfast was nice with lot of varieties of juices and fruits and the kitchen staff were very kind and

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

free wifi was working flawlessly

couldn t connect to their wifi

early check in is available only if you pay an entra 30 pounds

the wifi is fast and easy to access

wifi was shocking and actually had to use the non-secure airport wifi

excellent breakfast and a good room service menu

is a connecting door between the two rooms which is super nice for family traveling with young kids

had work to do in my room so ordered room service which was delicious

the gym was well equipped and i was able to use it walk off the jetlag

had a cheap upgrade to an executive room and early check in comfortable room nice bed have been many times and

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

laundry facilities on site were also helpful

good wifi and tv it also has a lot of power plugs i the room as well

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that

was no laundry available so we had to go to one nearby

wifi took a while to connect too and when we did get on it there was poor service and so we found

d to pay)

clean rooms and gym.

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

clean, comfortable and delicious breakfast

the room service wasn t available as it usually is which was disappointing

and very clean, bed was so comfortable and the kitchen and living room setup made us feel like we were in an

the neighboring hotel had a good bar and restaurant

extra charges like parking and pet fees can make it expensive

- location of the hotel - security systems - compact but functional rooms - good wifi

the bar could do with a few extra snacks. as the variation is very minimal

good choice of breakfast in the mornings

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

breakfast was unexpectedly good (hot food surpassed expectations)

asked the staff to add balloons and rose petals for my girlfriends birthday

the wifi was a bit itrratic and did drop off from time to time.

and laundry facilities were easy to use

bar prices very affordable

pet friendly and close to the airport

family room all laid out well and kids beds made

lovely rooms kids loved the swimming pool fantastic staff lovely sauna great location with easy links to

beautiful room, very comfortable bed, amazing shower, underground secure parking, excellent wifi and good size

family room all laid out well and kids beds made

breakfast spread is really good and service by staff is excellent

the bar is great too and i loved my evening meal, really tasty pub food

friendly staff, lovely room, great bar and

couldn't get the wifi to work with my room code but that may have been me

the room service food was delicious

), great location by the station and the room service food was amazing

wifi was very slow and unstable

beds were comfortable, the pub in the lobby, the use of wifi and printing out airline tickets and checkin

not a problem i guess but i felt bad leaving so much waste - i ordered from room service so you just tick what

an early check in as we had been travelling for around 24 hours

would be great to have a guest laundry for travellers.

15pm & told the bar was closed even though we were residents and there was no room service

it was my birthday and balloons, rose petals, a towel heart and birthday card greeted me in my room, thank you

the location outside of the city centre but so close to train station, free easy parking

in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their

fantastic location for gunnersby park! onside free parking a bonus

wifi not in the room, only in common areas, which in fact

lower floor rooms had no view other than laundry bins

maybe it was a family with kids

the gentleman on reception was so helpful to assist me with an early check in

special mention to ala who made breakfast a pleasure

breakfast could be a bit better, quite basic selection

the breakfast had a lot of options; the room was exceptionally quiet and spacious and clean,; wifi is reliable

good breakfast included in cost, small bar and snacks just right

there weren t any seats available to eat breakfast at but the staff offered to clear off the bar and allow

10 extra for early check in

beautiful location and hotel. staff very friendly and great with the kids

was looking forward to using the newly refurbished spa but discovered upon asking that it had burnt down

ru domain was closed via wifi

in the main bar area were very slow to serve, we had to leave without our appetisers as they took over 3/4 hour

spa facilities & pool are accessed by the public too, and a walk around the hotel, so worth nothing

there is no breakfast and no room service.

on reaching there we found out our kids couldn't use

room service

wifi connection was not very good, for a working trip is something quite needed

wifi not very strong/stable

very crowded at times (especially during family time in the pool when all the grown-ups without kids would go

wifi - non existent in my room. made work extremely difficult

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

great hotel walkable to richmond green. kids loved the pool

free upgrade and lovely spa area

really comfortable place near to the airport. room was clean and the wifi was great

wifi is ok and the location is good, 5 mins to west drayton station (direct elizabeth line)

propety was clean decent size room n comfortable bed with water bottle n good speed wifi,

everything was new, comfortable bed, good wifi and incredible shower

are a family of 4 adults and a kid

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

we ate in the bar and the food was good

room service man was friendly, helpful and chatty

had dead dried up bugs on the floor, room seemed clean and is a pet friendly hotel which we were glad to know

to get an early check in and late check out

accommodated an early check in without a problem, location to terminal very good & pod transport efficient

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

reception staff very nice friendly, did not even charge my slightly late check out

sometimes the wifi required to open 'www.google.co.uk' web page to work properly.

bar looked nice- family friendly

grounds amenities: wifi, hairdryer, iron, tv facilities: swimming pool, soft play,

the hotel laundry was directly outside

the facilities are great, especially for families the swimming pool was fantastic, and the soft play area

i make good use of its gymnasium and spa facilities

location and free parking

uncomfortable bed, shower head broke off when turned on, wifi not available in room, when i checked in,the

s no cutlery, bin and the kettle was really dirty but i went down to the bar and was assisted immediately

good locations with bar downstairs

late night music in bar below