wifi was weak and the room could be cleaner

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the

great variety of continental breakfast items that were served in a newly open restaurant rara bar & grill that belongs to the hotel

i was disappointed the bar area was closed for refurbishment i would of liked to of known this prior too coming

the gym is great, the underground secure parking with direct lift access is great

stayed in a spacious room

ch as the gym) was great, and the breakfast was very good

told me when i made the reservation that they could put rooms next to each other since we had kids

main attractions but if you are thinking about going to windsor castle, stonehenge, legoland

the pool and the gym

perfect breakfast! beautiful decorations!

room 628 free wifi perfect

loved this place, the pool and gym were to an amazing standard, staff were friendly and rooms we spotless

hotel was so clean and staff were so friendly the use of the pool and sauna was incredible kids loved it but only got to go in it once due to it being closed for maintenance which was a

beds were very comfortable, the air conditioning was excellent, and the free wifi was excellent also

wifi not very strong/stable

nice hotel, conmfotable rooms and great restaurant and bar

room temp is low. wifi in morning slow

though not too much of a problem as there are plenty of places nearby)

wardrobe , good selection of food for breakfast , fresh towels and toilet rolls left out , good wifi , friendly staff

staff were very helpful with early check in

staff were very helpful, room was exceptionally clean and breakfast was good too

quirky touches laundry room with iron. 10 early check in suited our needs :)

could keep the bar open a bit longer.

no kids running around bar at11pm and noise fm event

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with and we wasn't charged for the entire meal which

very friendly staff lovely rooms and bar and restaurant were very welcoming

quality of furniture fixtures and fittings, access to the gym

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with and we wasn't charged for the entire meal which

quiet and very clean wifi work well for my business activity coffee machine with pods was a nice

not to like, staff went the extra mile for us, made us feel like queen and king with room service, fantastic place, even accommodated is after a booking mix up

mple) and the sole staff member was busy with a demanding customer so it took

gym could have been better pretty small and little clumsy

great coffee and good bar area

lovely hotel great bar and restaurant attached to the hotel highly recommend

room, bed, room service dinner and free room service cooked breakfast were all of excellent quality and

they did not refill some options after room service, particularly the included water bottles

wifi unsecured network

in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their stressed parents

it was worth it for what i paid, free car park, complimentary breakfast and fast wifi

free parking

the free parking is fantastic

free off street parking and good wifi

ita clean and the staff are amazing. very quite at night too. the breakfast top notch.

spacious room with a balcony and view

spa fantastic

wait for room service

we especially loved the pool and jacuzzi and the 24 hour gym, everything was exceptionally clean and the pool was nice and hot for a cold evening

times for kids is strictly only between 9am and 11am and 4pm and 6pm

fast wifi was an add on

room service was excellent as well

professional and friendly staff, helped us take an early check in

the tv has quite number of channels & the wifi was great

obably they forgot).

the heating and the wifi also worked very well

accommodated our request for an early check in and late check out

good wifi too

never had wifi that fast we could even stream movies

friendly staff member, 25 minute walk from work, everything clean, solid wifi, easy check-in and check-out

you get what are you paying for. wifi was good and free.

it was also a bonus that there was a bar downstairs

wifi

lots of places for food nearby, and the bar downstairs is ok

comfy bed and bar downstairs

for staff julius doing such a great job for severing us drinks and food in the bar

staff were helpful and amazing with kids

use of space and colour in all directions: the area is prettily divided into leisure space, a bar area and on the other side, a large dining area with ample space and choice of seating

bit peckish after long day and as there was a room service menu in room phoned to order was told they would contact me when ready to collect from

that the tv was smart with free wifi , we did not have access to watch netflix or you tube ud83dude11 this would have made us feel

great room service

lovely bar area

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

very modern and stylish room service was amazing and toiletries!

wifi in

josh was reception deal with me a single dad and my kids

breakfast was ok, but not a lot of options, and the stuff, is helping in the buffet

we traveled with the kids and reserved two rooms

the room was great and so was the gym

bar had light meals

no information sheet or folder giving information about meal times, wifi etc no chair in room

continental breakfast complimentary

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for us they were friendly and kind to the children

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he had closed the

wifi was available free of charge as well it's a great price you don't even get that in most hotels

i could not get the wifi to log in on my laptop

came back to an open bar and welcoming atmosphere, comfy beds, hot showers and brilliant breakfasts

lovely, friendly staff & free parking if required

i was a little annoyed at the wifi there where loads of conditions and you could only use one site , all my data would also be

helpful staff good value for money handy parking good food at the pub

loved the welcome three wishes for kids

i liked that the property offered breakfast and that is free for the kids also the hotel was clean and the staff friendly

room, breakfast

room service food not that great

the room service breakfast was virtually cold when it arrived.

to book breakfast but the pad in the room wasn't working properly

my kids especially enjoyed the cooked breakfast

no wifi in room and would pay extra for better breakfast but was not on offer.

wifi could be avaialble in the rooms

wifi you can only get in the lobby

the lack of self-service laundry facility

breakfast fabulous. staff very obilging especially simon

employees, great breakfast, great location

staff were kind, and offered us a late check out. room was big and clean.

amazing staff and good breakfast ud83dude0b

the best accommodation for the price. free parking. secure parking with gate.

uncomplicated parking in front of the hotel

it was all good. secure parking great staff

location parking and staff

lovely and new place, secure parking staff helpful and friendly.

good breakfast,early check in accomodated,friendly staff

friendly helpful staff, excellent breakfast modern room & bathroom with the added bonus of a gym

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

staff were not wearing masks and there were kids running around the adult bar

there is also a laundry facility about three blocks away

the atmosphere throughout the hotel and bar is steeped in an authentic english charm that we both absolutely loved

wasn't spotless) and there were no instructions for tv, wifi or heating

couldn't find wifi details in the room, so used mobile data

the rooms were super quiet, great wifi, and lovely staff

could have been a bit cleaner

service was fine. the guy was very nice and free wifi+tv is a plus.

shared toilet and bathroom / wifi did not work / room was very cold

good wifi ,netflix etc

free fast wifi

wifi connection was really poor and cut always after a few minutes

nice clean renovated rooms and free wifi

nice clean renovated rooms with free wifi and included breakfast .really enjoy

wifi facility..was bad

wifi is too slow/didnt work at all

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

staff were very welcoming and very friendly to us, breakfast was also very delicious

the place was spotless and the staff were very friendly and helpful and great with the kids

without us even asking- changed to a bigger family room, extended our parking, even gave the kids a pack of

a little more selection for breakfast

breakfast was well attended by friendly, helpful staff who constantly refilled the breakfast bar and kept tables clean

the bed and pool

over all the spa and the stuff we're all helpful

was clean and comfortable, staff where all friendly and helpful, spa facitiles was great and opened till late

water in pool was cold.

unfortunately by the time i was shown a third room it was extremely late and i had to settle on a room that i felt was the best the hotel could offer

excellent big, clean room. excellent hotel location. breakfast room service.

my room was clean and spacious with free wifi, tea and coffee facilities, a tv with lots of channels, a safe, some wardrobe space and

wifi was quite good

the breakfast

the breakfast we recieved at our door in the morning was great, had good quality items and was nice to

fab location, next to park. really great pool and facilities

wifi v poor in my room

as a mom of two little kids every few months i stay in different hotel

facilities swimming hot tub and gym food was good in restaurant and nice room staff polite and

great facilities - pool, gym, spa spacious room, clean and tidy friendly and helpful

small bar downstairs for that evening drink which also doubles as the breakfast area

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for bringing it in

the room service was brilliant and the staff was easy to get along with

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had early morning flight

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

very good wifi connection

no pots in the kitchen. i couldn't use it

the kitchenette in the room was amazing and very practical

there was also no wifi on the first day

the wifi was not always available. i could get it on my tablet but not on my phone.

walls are paper thin, a room nearby us had a phone vibrating which kept waking us and the kids up

had some issues connecting to the wifi

express breakfast the closes to hammersmith station and the lovely restaurants in the local area

the light breakfast bag every morning was a lovely touch

they allowed early check in for me, didn t expect that. thumbs up for the hotel !

minor inconvenience, wifi was a bit spotty at times

noise of the kitchen in the morning was phenomenal

get on well with the wifi, used 4g instead

clean, cozy, peaceful. friendly staff and lovely kitchen with a veranda. felt like home!

clean, very smart, lovely friendly staff free parking and very close to hounslow central tube station

no bar and bathroom facilities very small

sory, i had not time for breakfast.

room had a towel and a bar of soap for each of the max-3 occupants, and a small flat-screen tv

only thing to comment on is that there was no shampoo / shower gel in the shower, but hey had bar soap

confusion with early check in when messaging online.

did not like these kids that hang around outside

the rate is room only and there is a well stocked bar in reception

wifi was fast and had a great connection

the wifi was great too which is important when i'm travelling for business

my teenage kids didn t feel safe or comfortable

there is no wifi in the room and the tv is not working

outside my door until late hours have to go through a sticky smelly pub to get to the rooms no wifi was too scared to use the

free parking and tea and coffee facilities

clean, no bed sheet change , no bathroom clean properly, no bathroom tissue paper, no wifi range proper ji, very badly no suggest for other, waste money, night ground flower party

parking

was good just felt very empty in the room and very weird shower set up, it felt like a gym bathroom decor very

no water in room and gym was very small with some equipment not working amd batbrooms very small

than enough comfortable hotel, quiet rooms, staff making sure there is no noise pollution by the kids

- one day they did not vaccum the room( i have 2 kids so its kind of messy from my part) - i was out of soap the last 3 days and they did not refill

tv didn t work - it would not connect on any channels - no lan cables and the wifi signal was very poor

the wifi broadband should be faster

wifi was great in the room and we were given the code straight away

hotel clean ,wifi is good

nothing it was perfect, although wifi didn't always work for me.

wifi code not provided in the room )was lucky enough to stop another guest in the

we had to re-login to wifi several times a day

gym, to put it mildly, leaves much to be desired

great it has all you need and restaurante and bar is a top. very clean.

place e for staying, i think the gym should be bigger

not eat breakfast at the dao so i cannot comment

room service was faultless, food was also amazing and beds super comfortable

love that we could get room service breakfast too

but that was expected in an old building - but rooms are lovely and modern and the restaurant and bar is wonderful

friendly staff, wifi spot on, comfortable bed, great, quiet room & breakfast was lovely

nice to be able to order room service until midnight

the wifi connection was a bit wobbly, but i'm sure this will be rectified.

shower head was wayyy too high up for most of the regular population to reach (and definitely not kids) (-) there were kids partying in the room next door on friday night and they woke me up at 3am (+) when we arrived, they tried to give us rooms closer together as we traveled with three small kids (-) i guess she thinks all kids should behave like robots and that every kid's natural curious instincts should be suffocated

excellent wifi

shower head was wayyy too high up for most of the regular population to reach (and definitely not kids)

good location, beds were comfy, wifi surprisingly good, nice bathroom