pool was unavailable , and the key entry from the outdoor space did not work

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

a lot of kids running around all day and night

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

breakfast was not included in price. the cafe was pricey.

very clean. nice breakfast. quiet. nice price. nice location.

there were only two handicap parking spaces near the front and side entrances

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

free use of laundry facilities

kitchen in the room

the gym was great

it’s very nice place and comfortable beds i liked the breakfast

clean, comfortable beds, nice breakfast options

breakfast was still not

strange hotel in that it is very large but few vehicles in the parking area

pool closed at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim

couldn't use the laundry facilities

lots of parking

even let us stay in the pool longer, my kids loved that

no indoor pool

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

we loved the jacuzzi tub and the indoor pool

the gym and laundry were helpful to have onsite

the staff and the breakfast crew are the best! great facilities (gym, dining, rooms).

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

we had reserved 2 king suites with jacuzzis&spa bath

the spa bath had hairs and a ring on it

they didn't have a free continental breakfast

the only thing i want to improve, is the gym but the rest of it is very nice.

pool wasn't open but that's due to the times i'm sure.

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

could use a free continental breakfast. less expensive hotels have them.

the coffee could have been better the rest of the breakfast was good

breakfast was really delicious. the food and coffee were the best we've had at a hotel

very clean hotel and pool

great gym and pool and breakfast...

enjoyed swimming in the the indoor pool

fitness room very dirty

no pool open. no bat or restaurant open

i went to the sheraton hotel website it showed a beautiful pool at this location

the fitness and pool rooms were closed which was disappointing

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside seating areas

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

and the gym

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

excellent breakfast and friendly cheerful hostess.

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

long line at check-in, tvs and wifi didn't work.

breakfast was better than other hotels that have more than adequate food and throw half of it away

smelt like trash going through the halls and kids running everywhere glad i didn t stay

no complimentary breakfast or coffee

breakfast was excellent

workers allowed the little kids staying at the property to run wild

was excellent and the kitchen staff was friendly and accommodating

it would nice to have some veggies for breakfast, and the pool was out of service.

the pool could have been bigger

the breakfast was a pleasant change compared to usual places

pool wasn

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

spacious room, the kitchen was well-appointed and the location was great!

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

i wish the breakfast was better quality. it's too average for how amazing my stay was!

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

happy hour great breakfast bar with more than most

everything especially the breakfast!

the fitness facility could not be used and the breakfast was poorly managed

had to re-clean my room, specifically the bathroom

pool and hot tub closed, but understandable in the current state of covid

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

only wish hotel bar was open for a night cap.

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the lobby bar was a bonus

bar attendee was awesome, felt as if i was in the

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

fast break and breakfast are an added benefit! the pool and hot tub were wonderful.

very clean, spacious units breakfast buffet had many options and the food was delicious

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

bit loud in lobby with kids but its kids

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

the pool and gym were nice facilities.

not enough staff to take care of customers especially in the restaurant and bar areas.

the hotel restaurant was open and the gym

liked the pool. the brunch buffet was great and the staff were friendly and professional.

nobody but my kids were in the pool for about 80 percent of our stay so i got all my money s worth it was great

treadmill seemed not be smooth bur gym overall was better than expected.

staff was excellent- free coffee and breakfast as well!

the staff were great, the room was clean. free parking. next to lots of places to eat.

price, clean, professional,breakfast, pleasant

the breakfast was only adequate.

i wish it was a hot breakfast.

breakfast was fine.

nice continental breakfast in a quiet room

breakfast was only adequate

coffee in the room, gym and pool available, free shuttle service breakfast available

beds were very comfortable and that we had free shuttle service!!

the shuttle and valet parking are terrific bonuses

free shuttle services were offered which helped take away some of the stress

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

the mini bar look so interesting and romantic, even though i didn't use it

the bar options.

the bar was closed

nice bar and exceptional garden space

big parking area for trailers

24 hr access to gym. ability to bring wine back to room. bistro food was surprisingly good.

sofa bed had a bar underneath mattress that could be felt while sleeping

restaurant and bar in house

fast wifi

loved the shuttle and the warm cookies and comfy

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

the bar and grill has good food and a nice atmosphere

breakfast was great. the shuttle was a life saver.

booked this place because it had a shuttle service, which was good because i am not from the area

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across the street

there were kids screaming and running up and down the halls at 12:30am.

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

it was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping alcove and dressing area by

amazing staff, clean rooms and amazing breakfast

room service was quick and delicious

the dining area and breakfast and lunch area were lovely.

ditto the breakfast in another restaurant

access to cleveland clinic and ease of obtaining shuttle service as needed

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

the clinic shuttle buses made it convenient and quick to get around the medical buildings

thankfully we were able to get a shuttle to the food court at cleveland clinic

it's difficult to get room service to answer their phone.

room service and cleanliness

location to cleveland clinic and shuttle is well worth it.

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

comfortable bed. proximity to cleveland clinic. shuttle service.

spacious and beautiful hotel, convenient restaurant, pool, gym, cleanly rooms, friendly workers

pool was crowded with kids during our entire stay. day & night.

breakfast and courteous staff

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

breakfast was very good

there were lots of kids there for a tournament

very clean. good breakfast. large size room made it very comfortable

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

good breakfast. didn't use gym or pool. room was clean

staff, rooms, pool we're all awesome! breakfast was good!

the pool and the little store was great. the rooms were so clean!

the kitchen was very useful

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

clean, & good breakfast

breakfast was very good

the pool wasn't open but thats not the hotels fault!

breakfast options could have been better.

also, the breakfast was fabulous

nothing worked in fitness

door separating the sleeping area from living room and kitchen area.

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting wipes container in the fitness center

complimentary breakfast and the pool.

seating for breakfast buffet, it was pretty busy that morning

the breakfast was amazing

the breakfast was delicious, neat & clean

the king hot tub suite the hot breakfast and pool i love it there

breakfast was great. and the room was excellent. also had shuttle to concert.

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

i requested an early check in and the room was ready upon our arrival

i just wish it was a microwave i had my kids

i wish they had a airport shuttle

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

but kitchen very clean

room service was not offered because the hotel was sold out and i didn't pay for that because of

ate in the bar restaurant at the hotel before the game and had one of the best chicken sandwich i ve had in

the pool wasn't clean

i didn't like that the hotel didn't have breakfast.

the gym and pool area needed some tlc

hot tub, pool and sauna were amazing

breakfast, gym, friendly hotel staff / front desk

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

no pool

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

great breakfast. very friendly staff

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

beds were very comfortable and free breakfast was amazing

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the rood top bar is an experience and i loved

a lot of nice venues in hotel. gym was great. great location.

the vault bar was the best bar i have ever been to

coffee available for breakfast in lobby was all i wanted

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

our room was not ready, and we headed to the bar attached to the hotel

only complaint would be room service came in togo containers

room service food had a good menu but the actual quality of the food was only okay.

to many young kids

clean and good breakfast

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

my sister left after helping me unload my kids and luggage and then left

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

did not get room reserved. pet fee is astronomically high. the room was shower only.

a breakfast option included would have been nice.

bar tenders friendly

great hot breakfast, nice little bar, valet parking

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

breakfast bar was very nice; 5 min walk to baseball stadium; 15 min walk to rock/roll hall of fame

the room was right above a loud bar that was open until 2 am

we were allowed an early check in.

location .. size of room perfect for number of guests .. breakfast delicious ..

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

they had an immaculate gym

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

a discount or free breakfast would be a great addition to the stay

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

great gym

clean good breakfast

good breakfast

fruits,cereal and bagels for the price of the room i thought they would offer more of a hot breakfast

morning breakfast were sufficient

breakfast could have been refreshed and refilled

breakfast was good

breakfast was fantastic

i. like the breakfast i like the whirlpool and i.like the exercise room

of food selections hours for breakfast the manager stepped in and got our room ready after waiting 15-20 minutes

breakfast good and staff very helpful

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

staff was great. we requested early check in and they were able to accommodate.

no wifi in room. penthouse was very disappointing.

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

breakfast was simple due to covid but it provided us with our basic need

oo and let's not forget that great hottub and pool would 100000000% stay

having both meals included made traveling with kids so much easier and more budget-friendly

we loved the hot tub and breakfast wasn't bad

breakfast was really good and it was perfect location.

the breakfast had a lot of options to choose from. area was very nice.

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

the fitness area/gym was great.

valet was great, bar and restaurant staff was great

the room service menu could be a little more robust.

very nice lobby. gym is absolutely amazing!

requested a early check in, a month before my stay

the fitness center and atrium pool!

convenient location, nice facility for exception that fitness center was closed

joe at the bar was exceptional...location was key..they got us an early check in as requested.

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

room service is a must if you stay the breakfast was delicious

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

pool,location,and gym

free and easy parking, delicious room service, great staff

they said yes it has a kids menu

nice corner view breakfast was excellent

in room breakfast was excellent

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

i will be back. the best gym of any hotel ive stayed in

from the front counter to the gym

no room service!

comfy bed. clean room. wifi.

poor gym equipment. tiny pool.

was no room service changing out towels making up the bed and empty the trash cans in the room during our

the rooms was spotless, the bar was a great bonus. food wonderful.

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

managers reception, breakfast buffet and the friendly staff.

great wifi

spa tub was great.

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

maybe a variety for the breakfast.

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match the warmth

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

the pool.

swimming pool kids were happy nice comfy beds

nothing other than extending the swimming hours for the pool and hot tub.

i like that we can open the window for fresh air. also like the laundry facilities.

also pool area was not that clean

loved the room with a trundle option to allow kids to spread out in a hotel room.

the next day my kids got an ear infection

screaming in hallways , kids running around , people getting ice from ice

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

location close to downtown, nice area, good breakfast and very kind staff!

the room is clean and the room service is very proactive

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

lol ot could have been summer so we could use the pool!

clean. nice staff. good breakfast

excellent staff, great breakfast, great location.

was not no amenities like the pool area was closed i wanted to tan and exercise in the pool

very nice rooms . staff friendly and enjoyed the breakfast .

no breakfast but it was covid policy. the shower drain lol because it drained really slow

there were plenty of things to occupy kids

website states kids eat free, but we had to pay for my 4 year old and ourselves

parking was good and the location was great for easy access to the scenic railroad boarding station

to many kids and not enough adult supervision

ample parking

were bummed that the pool was closed for remodeling and we didn t have any knowledge of that ahead of time

breakfast wasn't good at all

breakfast - my kids enjoyed the waffles and fruit available

staff. breakfast

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

location, breakfast, nice and comfortable room

they especially liked the breakfast

the pool was down that's the only disappointing thing

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

room was clean and comfortable check in staff had bad attitude and no help with early check in

not take part in breakfast, but it smelled good

the room service was not as good as i thought it was going to be

not do late check out ; hotel turn water off did not notify us

also, the restaurant on site didn t answer the room service

can go to the gym any time they have to let you in

room service ate our donuts while we were out but left the trash

breakfast was a little disappointing.could of have more variety as far as hot food options

breakfast

the bike in the gym made my feet hurt

the kitchen sink backed up a little but thats literally it

clean rooms that had everything we needed including kitchen

and gym were closed

loved the pool

staff easy check in and check out clean room nice variety for breakfast no issues during the

like that the one staff lady told us the first day about pool times and they ended up being incorrect and closed the pool early due to maintenance

breakfast was very empty

i didn’t like the fact that the pool was dirty & the hot tub .

no bar or lounge for a cocktail on site.

gym facility lacked weights.

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

and gym were closed

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

the parking lot was dark along with the walkway

how early the spa close

messages and spa were fantastic.

i loved our room, loved the spa robes and the technicians at the spa were very professional and friendly

room cleanliness. breakfast was good. quiet place

kathy, who handled the breakfast on our saturday and sunday morning there(5/19 and 5/20/18), was an absolute joy to know

the continental breakfast was a standout. we consistently had a nice start to our day.

coffee was great 24/7, breakfast was good as

pool not open

parking in side lot. fast talking front desk clerk was hard for me to understand.

restaurant and bar service is awesome

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

teen swimmer enjoyed the large pool

the pool area is amazing and so is the backyard