nice continental breakfast in a quiet room

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was fine.

there was a continental breakfast. not many choices. muffins were fresh.

the breakfast was only adequate.

the spa and the experience was pretty great

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

i loved our room, loved the spa robes and the technicians at the spa were very professional and friendly

also, parking lot entrance not illuminated well

it was a peaceful experience overall, and extremely convenient to have the spa and restaurant all inside one location

it is a unique and cozy place. the tavern restaurant and bar was enjoyable as well.

we went down to the bar on saturday night to have a drink but i guess they closed early

we hit the pool after checking into our room and it was relaxing and a comfortable temperature

the pool and sauna were absolutely perfect

restaurant and bar service is awesome

of options for breakfast

sticky kitchen floors. didn't like the bedding.

the breakfast could have been better.

the pool could of been warmer,need more parking but other then that everything was wonderful

the pool was closed

breakfast had great options and clean tables, etc

staff, rooms, pool we're all awesome! breakfast was good!

pool was also very very chlorinated, which is great for cleanliness

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

pool was spotless and excellent for my needs in use of the pool

the breakfast was perfect, fresh and tasty

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

the shower was huge and i loved the little kitchen the room came with

i was accommodated with early and late check out

the pool was perfect for kids

was extremely comfortable and the breakfast was excellent

room, swimming pool, staff, breakfast, location

driving all day, my kids were thrilled with the pool

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

have pool toys for the kids at the pool. prepare the food better. it was all overcooked.

the full kitchen was nice and the room was quite large

the kitchen and living area were a great addition

weird bloody looking thing in bottom of laundry basket

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

it had kitchenette with everything to use to cook

the staff was very nice and the breakfast was good also

breakfast was still not

good breakfast choices

serving breakfast in the morning with plenty of coffee and juice

still would like to see a hot breakfast considering the usual price of the rooms.

the complimentary breakfast buffet in the restaurant was very nice

not enough of handicap parking

wonderful renovation; dining room breakfast was amazing

no bar to hang clothes on in closet no water pressure, lukewarm water phone did not work when we

there were only two handicap parking spaces near the front and side entrances

pool and workout area

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even at 630 am

there was no towels in the pool area ever!

small pool

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

no towels for the pool

pool did not seem clean

the continental breakfast was a standout. we consistently had a nice start to our day.

complimentary breakfast was good and

the breakfast was not that big.

they room was nice. had a spa tub and very clean.

indoor pool and spa was nice

and gym were closed

the room, pool and staff.

indoor pool and spa was nice

was maybe not the most up to date, but the rooms and pool were clean

breakfast was very tasty

staff, comfortable beds, clean room, wide variety of food for breakfast, coffee and tea available

my id and go straight to my room which was very clean drop off my luggage, have a very delicious breakfast and go straight to bed

pool was way over chlorinated- my youngest son has rash all over his skin and it bleached out my kids' shorts and undies they swam in

breakfast was delicious. the breakfast lady was super sweet. very nice facility

a great variety of food was offered at breakfast and the staff were very accommodating

the breakfast employee deserves a major raise, she went well above and beyond her duties

very helpful staff. the rooms are clean, the breakfast was tasty.

the breakfast area was clean and ready at 6:00a on a saturday and the breakfast attendant was great and

wish all the chain motels could come up with a better breakfast

breakfast had a diverse good range of options hot and cold

the breakfast

breakfast was great

great location, nice and clean, great night sleep, breakfast was tasty

feel more bleach or stain lifter needs in laundry

the pool not being open later.

had several items stolen from laundry room, taken out of the washing machine by another guest, my guess was it had to be one of

the pool closed too early.

the indoor pool was awesome

nice breakfast

clerk was amazing - friendly, accommodating, efficient breakfast was a winner - exceeds competitors'

the pool was cold, but the kids still swim. the pool closed early.

pool was nice

good free breakfast

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the pool open no matter what

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many

the breakfast was an actual,

seating for breakfast buffet, it was pretty busy that morning

breakfast was best i've had

breakfast awesome. location tucked away

they didn't have a free continental breakfast

location, pool, and hot tub. staff very pleasant and the room was very nice.

location, staff, cleanliness, gym

the gym could be better equipped

the tub and spa was dirty

the spa bath had hairs and a ring on it

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

we had reserved 2 king suites with jacuzzis&spa bath

drain plug was tricky on spa tub!!

they gave me fresh towels good room service.

laundry and microwave were good for amenities

couldn't use the laundry facilities

long check-in time room service short staffed

at 7pm and didn’t open until 12noon the next day and we didn’t get a chance to swim so the kids were very disappointed in that part

breakfast was decent and there was a nice little exercise facility

fast wifi

great restaurant inside the hotel. great service and room service.

breakfast was good and the price was insane cheap for what they offer

big parking area for trailers

the swimming pool wasn t open

there is a small bar which you can also get some food - and what we had was delicious

comfortable beds, clean room, quiet, breakfast, friendly staff

treadmill seemed not be smooth bur gym overall was better than expected.

parking lot around the side and back could use some work

fitness room very dirty

didn't need pool, fitness ctr, not even the shower

there is no pool

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside seating areas

i went to the sheraton hotel website it showed a beautiful pool at this location

great wifi

usually at properties like this one, parking can be an issue

simply lovely, with ample parking, always clean, good food and drink a delight close

room we stayed in did not have curtains on the windows by the sofa bed, and the lights from the parking lot made it hard to sleep

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match the warmth

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

good breakfast

morning breakfast were sufficient

breakfast :

breakfast was okay

breakfast good and staff very helpful

breakfast was good

i. like the breakfast i like the whirlpool and i.like the exercise room

breakfast included in the room price and the beds were very comfortable

the breakfast was very good. great selection.

- gym needed remodeling (water leak)

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

free shuttle services were offered which helped take away some of the stress

my children and i love the gym was open 24 hours

coffee in the room, gym and pool available, free shuttle service breakfast available

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

the bar was closed

breakfast was very good

the bar options.

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

bar and grill staff are very friendly, and we overall enjoyed the room and stay

the bar and grill has good food and a nice atmosphere

we also did room service for

the wedding venue stage and bar area

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

very clean, very accommodating, great location with shuttle to the clinic ….

clean , location , shuttle , breakfast , staff

that is had a bar and a pool

staff was screaming at kids using the f-word right at the entrance

ditto the breakfast in another restaurant

room service was exceptional and the bathrooms are huge and nice.

the cafe breakfast was great and so was the bar and speakeasy

the dining area and breakfast and lunch area were lovely.

excellent location, amenities, room service and staff was very helpful!

politeness, clean, the pool

the breakfast was hot and delicious

breakfast was good.the facility was clean. staff was pleasant. there was adequate parking

staff was great. very clean ,good breakfast.

parking was easy

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

the clinic shuttle buses made it convenient and quick to get around the medical buildings

bar staff very friendly-allowed us to sample beers before our selection

parking, the room service menu, and lack of amenities

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

room service and cleanliness

got approached by homeless man asking to talk to me and my two kids in the parking lot

all of the hotel was very clean, front desk staff was friendly and interacted playfully with my kids

dinning are was wonderful & like how kids eat free at the buffet

of food and pop, i found that upsetting - the atmosphere in the restaurant and bar was good, however pricing was rich

think the pool area could have a nice bright color or redone in a way where it seems as if your outdoors

pool and hot tub were great

the large clean room, the breakfast was great!

the pool area has a strong smell of chlorine.

very friendly staff, close to blossom. decent breakfast..

loved breakfast, it was really great variety, appreciated the opportunity to do your own laundry for free

nice pool

it offered a buffet style breakfast and free laundry room

great service, very nice staff, super clean, wonderful breakfast, outstanding room and pool!!!

can’t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

wish breakfast would have gone a little longer.

staff friendly, indoor pool

everything the rooms were clean the pool warm the staff was great

was very clean hotel ; our family loved the breakfast food selection ; and this was in a nice location

the rooms were clean, the pool was fun

very happy with the room. enough space and everything i needed in the kitchen. would stay again.

also some of the gym equipment was broken

hotel was very clean room very spacious love they have indoor pool overall my stay was amazing and can t wait to book again

i liked the rooms and fact it had a pool. the best part is that the staff was excellent.

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

i wish we had breakfast and the pool was open

pool just a little cool...but didn't keep me out of it!

gym and pool were very clean

so we did not watch tv or use the pool

gym and pool were very clean

the shuttle could came picked us up. also smell of subway made me hungry.

i requested an early check in and the room was ready upon our arrival

gym could make some improvements

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering where everyone can see us

no gym or swiming pool

wifi you have to pay for

pool and gym were unsanitary

no room service no room clean daily

it was easy to find. clean. kids loved the pool

the pool and hot tub were perfect for the kids

pool area could of been a little warmer as well as pool water but hot tub was great

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

the pool wasn’t open

breakfast buffet was pricey and not very good

the only minor thing was that the pool /spa, closed at 10pm.

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the rood top bar is an experience and i loved

vault bar not open on sunday

breakfast hours started at 8:30am. we checked out of our room at 8am.

the breakfast was great we had the chicken and waffles can t watch t to go back

staff from the front desk, to room service to maid service

gym is outdated. breakfast is terrible, restaurant is mediocre.

our room was not ready, and we headed to the bar attached to the hotel

breakfast

bar tenders friendly

gym was great too

bar and restaurant staff was very friendly and accommodating

the hotel gym facility was so nice

woman working at the continental breakfast was so kind and treated all guests like she knew them

also only one bottle of shampoo and one bar soap for occupancy of two people

breakfast only open until 9am

good breakfast- but less varieties

the complimentary breakfast was enjoyable and had many choices

good location downtown. breakfast was decent

location and the breakfast

it was nice and quiet and the kids were very comfortable and everything was walking distance

suite had a lot of room for family with kids

breakfast is always good

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

breakfast service at the restaurant was rather slow. other than that, no dislikes.

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

dim lighting, no signage indicating it was a pool, where was the gym, etc.

this hotel is offering daily room service for making beds and linens- thank you

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated

we ordered room service our first night and it was very good

called for room service never received items, wasn t charged

we couldn't cast disney+ for our kids, towels could be a little bigger

she even help us with breakfast

i also used the gym which is new and clean

gym and pool were very peaceful, the former having grade a equipment to boot

we took the free early check in

didn’t like that kids under the age of 18 can get in the hot tub

had a bar, pool & hot tub

absolutely a fantastic experience. from the check in to the late check out perfect

convenient location, nice facility for exception that fitness center was closed

joe at the bar was exceptional...location was key..they got us an early check in as requested.

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

they even gave us an early check in which was great

the room service menu could be a little more robust.

very nice lobby. gym is absolutely amazing!

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

also they have now added a spa - great reason to come back

valet was great, bar and restaurant staff was great

nice corner view breakfast was excellent

in room breakfast was excellent

pool was occupied my groups of young children every time i went to use the pool. no hot tub.

room service was good. beds were great. shower was great! view was excellent!

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

nice room, everything as expected. kids had so much fun in the pool!

they said yes it has a kids menu

amazing gym, bar and breakfast!

i will be back. the best gym of any hotel ive stayed in

late check out allowed us to sleep in and not feel rushed

hotel was very modern, and the gym was the best hotel gym i ve ever seen

room service took an hour and a half

also there was no fitness room as advertised

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

free breakfast in the morning was a plus

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

the breakfast selection was small

they said they were still doing laundry and that we would need to wait

the fitness center was nice

halls smelt like mildew, no wifi, mildew on the shower curtain, only one bath towel in the room, no

wish pool was open until at least 10

jacuzzi, fitness room

free breakfast as well as internet so overall it was great i will book again an encourage others to do

the pool and customers

the hotel and car rental shuttle was such an added bonus

i loved the convenience and the ability to get shuttled to the airport! everyone was super nice!

property was clean, quiet and had a guest laundry which i used

pool is open with restrictions

the pool and hot tub were really nice

very clean, polite staff. pool and spa both extremely clean, and warm

there was lots of yelling kids at pool

they have a restaurant and a bar on site with great food