get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

lots of kids

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

kids knocking on doors and running

there was no hot tub, pool was chilly

the pool and gym were nice facilities.

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

we were not aware the pool was seasonal only.

fitness center is very small

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

they need inside pool

no indoor pool

often kids do not read the warning

the spacious room, the amenities, the breakfast, the gym, and the friendly stay.

kids said the pull-out sofa bed was the most comfortable they've ever slept on

i didn't use the pool or gym but they looked great

kitchen, nice room, good bed, nice breakfast.

breakfast wasn't included.

there was no room service

husband and i stayed here for a night away from the kids

room service was a bit suspect. took three tries to get our order and it still was not correct.

breakfast was better than other hotels that have more than adequate food and throw half of it away

the fitness center had damage and was out of service

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

convenient; love 2 rooms for good price; great breakfast with omelet bar included

enjoyed everything but pool was a bit cold for kids/wife.

kids knocking on doors during night time

the kitchen was perfect and had everything you needed to make a light meal

and the gym

courteous and most helpful staff. excellent amenities in the room including a kitchen.

also the breakfast used to be better that needs to go back

the morning kitchen staff

i hate that the pool close at 10 pm

breakfast & dinner is huge with little kids…avoid paying ridiculous restaurant prices

the 5:30 kickback & the breakfast are great

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

loved the hot tub and pool

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

not free or particularly good; bar minimal & not friendly

the bar and the location

the lobby bar was a bonus

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

great gym and pool and breakfast...

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

hot breakfast, spacious comfortable room, 24 hour fitness center

the staff were awesome, room was great and breakfast and the pool were good as well

the pool was closed, and there was no microwave in the room which would have came in handy.

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

shuttle service to the cleveland clinic or restaurants

if you use room service it's a 22% gratuity charge and also 2

staff from front desk to breakfast staff to bar staff, all were wonderful

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

- gym needed remodeling (water leak)

being near hospital & having shuttle was essential

it had great facilities, including 24/7 gym, breakfast...

the shuttle and the friendliness of the staff.

the room service was really good

room service was quick and delicious

the dining area and breakfast and lunch area were lovely.

ditto the breakfast in another restaurant

excellent location, amenities, room service and staff was very helpful!

the bar was closed

nice breakfast, great location and facility

breakfast was very good

decent breakfast

from the hotel desk clerks to the fabulous guy bar tending and the maids - all very nice

help us arrange shuttle bus pick up to cleveland clinic

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

was very clean, the staff was wonderful, and the shuttle was very convenient

i enjoyed working out in the gym as well

amazing staff, clean rooms and amazing breakfast

well equipped kitchen

the kitchen and living area were a great addition

i hate the pool and workout room wasn’t open due to covid but overall it exceeded expectations

complementary laundry facilities....very helpful while traveling on vacation.

weird bloody looking thing in bottom of laundry basket

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

bar staff very friendly-allowed us to sample beers before our selection

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

room service wasn't very good - the quality and temperature of the food was poor

room was clean and comfortable. pool was nice.

driving all day, my kids were thrilled with the pool

breakfast was very good

clean. good breakfast.

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

also, there is a pool but it is tiny and shallow which would be better for little kids rather than older ones

exercise room and pool great, clean, and available

was good the room was nice and loved the wet bar but the staff went above and beyond helping us and accommodating when my partner got in a

so friendly and shuttle service was great

room service came within minutes of me call for assistance

the breakfast had a lot of options

breakfast was good. location very good.

very clean. good breakfast. large size room made it very comfortable

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

good breakfast. didn't use gym or pool. room was clean

breakfast was good but if you are eating anytime after 0900, you're out of luck.

the water in swimming pool was not clean

loved the shower and kitchen

loved that it had a kitchenette.

the breakfast was super

the pool could of been warmer,need more parking but other then that everything was wonderful

r example, the hide-a-bed did not have sheets, we didn’t have enough towels, ), and the kitchen was not “fully stocked” as mentioned in the room description

the room was great! the bed was super comfy! the living room ans kitchen were great too.

room was adequate and the kitchen was a bonus.

i like the pool i like that it was breakfast.

staff was nice and breakfast was perfect

the pool wasn't open

free breakfast and it's a really nice hotel

the beds, pillows, location, staff, breakfast

could not use pool.

love the manager special along with the breakfast

breakfast is outstanding with good selection and food quality

try breakfast was wonderful!! atmosphere was great!

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

parking

nice fitness center and pool too

breakfast bar was above average

luckily the breakfast buffet opened by six a m with nice fresh coffee

our pool was down all 3 nights kids had to go across the street to another hotel that was crowded

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

breakfast bar attendant

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

came for the kids to swim always too crowded

driving 7 1/2 hours, i was unable to use the pool area

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the breakfast had minimal options, but the gym was nice.

good breakfast choices

the gym was great

kitchen in the room

coffee bar wasn t open

kids running up and down the hallway all night

parking lot

then i loved the restaurant and bar that was there also

i wish there was room service. i could hear the door slamming to the stairs.

location close to downtown, nice area, good breakfast and very kind staff!

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

wifi was slow and unreliable for a business traveler

it didn t have a indoor pool

lol ot could have been summer so we could use the pool!

super nice and easy kitchen

the pool was locked by 5pm and still locked the following morning due to an incident

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

breakfast was good

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

staff. breakfast

a bigger breakfast would be great

breakfast - my kids enjoyed the waffles and fruit available

pool wasn’t operational

friendly staff. breakfast was good. comfortable bed.

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

pool was clean and pleasant

i didn't use the pool or the exercise room, so i can't comment on those

the room service quickly replaced my towels when the old ones were dirty

can go to the gym any time they have to let you in

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

a face mask and practicing proper covid mitigation tactics through out the hotel, maintenance, room service, front desk no where

all around positive experience besides the cops in parking lot all day that part makes me wonder if this location is ok but i haven't seen any

and gym were closed

pool was closed

the once nice pool is closed, the gym is the tool room

only problem is we booked for pool and didn’t know it was under construction

there is also a gym and an indoor pool which was nice

i like having a kitchen so i could make a simple dinner

the kitchen had all the basics to make a simple meal or prep some lunch

kitchen

loved having the kitchen and the bed was super comfy!

the pool is currently closed but the gym is open 24 hours

location, courteous and professional staff as well as the free full breakfast.

available there was no hottub or jacuzzi rooms and there was a lot of construction in the parking

and gym not open which i understand, but the if some of the amenities aren't available then that should

only thing they were doing construction so we couldn't use the gym but all else was

wanted breakfast to last a about 30 minutes longer.

breakfast was great. and the room was excellent. also had shuttle to concert.

not a place for families with kids

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

nice continental breakfast in a quiet room

we were at the end of breakfast, so a little sparse.

i don't remember there being any other breakfast

breakfast was fine.

early check in and never heard back from the hotel

called in for early check in which was approved and on the day our room was not available only to sit in the

pool and gym were well

was nice staff was okay pool was disappointing, no supervision from kids in there , wasn’t able to enjoy our girls trip

the pool wasn't clean

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

weren't told the pool was under construction until we got there

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

pool was unavailable , and the key entry from the outdoor space did not work

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

no breakfast. the room was excellent.

pool and spa were used, as was the gym

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel’s, cavs game

indoor pool, jacuzzi and gym

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the amenities such as the roof top bar and downstairs restaurant were out of this world

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

we ate breakfast and two dinnes/drinks while there

towels were worn. no room service done yet when we got back sunday afternoon.

gym is outdated. breakfast is terrible, restaurant is mediocre.

our room was not ready, and we headed to the bar attached to the hotel

the rooms, the restaurant, room service. the cost

loved the location, gym and beds were comfortable.

a very surprised that i had to pay for breakfast

the hotel gym facility was so nice

staff at headliners served an amazing breakfast

a breakfast option included would have been nice.

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

had called three times requesting early check in, room wasn’t ready after being assured it would be

good breakfast- but less varieties

breakfast was excellent

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

breakfast was great having a gym was great

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

also my kids were disappointed by the lack of a

staff, location, breakfast, gym and cleanliness of hotel was great.

breakfast is always good

gym was closed until 8 pm when we checked in, due to a wedding being held there in the open area

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

was perfect for all the local restaurants and bars

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade it s an amazing place to take beautiful pictures

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

kids slept like rocks on the beds all night

beautiful hotel, we loved the bar area. nice and comfy seating area..

they had an immaculate gym

thin lady at bar was nasty and rude

nope had some drinks at the bar and that was also very nice

could be a bit too crowded w/ wild kids at times

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

the breakfast had a lot of options to choose from. area was very nice.

male staff member at bar during dinner snack time was rude

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

nice corner view breakfast was excellent

in room breakfast was excellent

convenient location, nice facility for exception that fitness center was closed

disappointed that pool and fitness center were under renovation.

no fitness center

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining

friendly and helpful staff, the gym, location was excellent.

the room service menu could be a little more robust.

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

the gym was amazing!!!!

room service is a must if you stay the breakfast was delicious

too many kids in the pool splashing around so we couldn't swim

free and easy parking, delicious room service, great staff

room service. pillows

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

hotel was very modern, and the gym was the best hotel gym i ve ever seen

needed more room service options.

the free wifi was difficult to get on

the gym is a private gym attached to the hotel

night room service was convenient but would have liked more menu choices

there was nothing i didn t like other than the pool was closed

that there wasn't a swimming pool anymore

long check-in time room service short staffed

some sketchy people in the parking lot at night.

no kids running around acting crazy

they room was nice. had a spa tub and very clean.

gym facility lacked weights.

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

also, there was no towel bar to hang a hand towel on

the pool wasn't clean

the feee breakfast was lacking but the coffee was good!

fantastic breakfast included

the pool being cold after i called and checked first!

pool was perfect size

there was a big dining area for breakfast, a nice sized pool, and a small gym

wanted a short trip with the kids to get out of town, and after searching for a hotel with a pool that was open and in a good

kids were running up and down the hallway until about 11 at night

breakfast included was perfect

i used the facial bar of soap

fitness center

location and it had access to laundry machines.

place was clean, breakfast was great

the continental breakfast was a standout. we consistently had a nice start to our day.

no towels for the pool

coffee was great 24/7, breakfast was good as

the spa bath had hairs and a ring on it

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

drain plug was tricky on spa tub!!

kinda close to the public pool area

clean room. staff very nice. pool closed currently.

ample parking

pool area cleanliness could have been better.

and personally i thought the pool closed to

the breakfast

dirty and breakfast was skimpy. not even a hard boiled egg.

the early check in/late check out

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

the continental breakfast sucked

parking lot was a little messy

nicely lit, comfortable beds, plenty of parking, not to far from my venue

clean room. good hvac control. excellent breakfast if you get there early. lots of parking.

we had hoped to use the pool, but it was not very appealing

the breakfast was evened and the staff was helpful and friendly

shuttle service

nowhere, back parking lot door, not operable with key card, zero tv stations available in fitness room, uncleanliness in stairwells

should have posted your restaurant is closed

the fitness center was nice

the location and the fact that it had a fitness room

amazing hot breakfast! good location to the cleveland zoo!

there was no gym which is one reason i booked the room and the parking was not the best

wasn’t more handicap parking & there wasn’t a hot tub or pool

i booked this room because it was promising a pool for the kids. there was no pool.

like the smell of the marijuana and the kids running around on the 3rd floor right above my head at 1and 2am in the morning both nights so

not many breakfast choices

pool is small but a nice bonus

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out of order 5) prepaid my 3 week stay

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

i didnt have enough time to use the pool

pool and breakfast closed.

the indoor pool

breakfast was good and the pool was fun staff was great

pool was closed. some rooms looked trashed from the outside.

cons coffee maker in room, no coffee coffee in lobby but no breakfast ice machine broke pool closed pros cheap $275 for week mattress seemed new, comfortable

i went to the sheraton hotel website it showed a beautiful pool at this location

fitness room very dirty

pool was closed and there's no restaurant there.

the fitness and pool rooms were closed which was disappointing

was told you had a pool then got there and was told it was closed due to maintenance