breakfast was okay

the front desk very helpful and friendly. breakfast was delicious!

was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

good breakfast

ut that was because of covid!

breakfast good and staff very helpful

the beds were very comfortable. the place was clean and beautiful. breakfast was fantastic.

breakfast included in the room price and the beds were very comfortable

the breakfast was very good. great selection.

room and breakfast

maybe a variety for the breakfast.

breakfast was okay, and there was coffee available in the bar throughout the day

the breakfast was very good and rich

the breakfast was good as

the bar was convenient and the staff was very helpful

gym in basement

the breakfast was a bit boring

the restaurant and bar is a big hit

close parking

big parking area for trailers

clean, friendly staff , nice breakfast selection

was great, pool was very nice

breakfast was very good

would like to have seen a change in the daily breakfast

the king hot tub suite the hot breakfast and pool i love it there

it can take some time to get out of the parking lot, but that is unavoidable givin the location

breakfast set-up was excellent

pool, 24hr gym, courteous and friendly staff.

people in the parking lot making noise

taking a shower i found used bar of soap stuck to the little shelf in the shower

there is no pool

with covid no breakfast or pool so i can’t rate that. the bag breakfast was nice. nice room.

the pool was closed

didn't need pool, fitness ctr, not even the shower

i went to the sheraton hotel website it showed a beautiful pool at this location

ample parking

kids loved the pool

breakfast should be included.

easy parking and access from the road

wound be great to have breakfast included in the cost for our stay

we had reserved 2 king suites with jacuzzis&spa bath

the tub and spa was dirty

the spa tub was nice and for the price of the room we were happy with it.

the spa bath had hairs and a ring on it

drain plug was tricky on spa tub!!

kids enjoyed it but it could have been better for my room i had to switch rooms because of an

pool closed at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim

at 7pm and didn’t open until 12noon the next day and we didn’t get a chance to swim so the kids were very disappointed in that part

no kids running around acting crazy

some sketchy people in the parking lot at night.

great shower,breakfast and bed.

the courtyard is a wonderful place to have breakfast

clean, great staff and they have free laundry facilities

the breakfast was good

it was almost perfect, i just wish the pool were larger and deeper.

very clean and well decorated. comfortable, spacious excellent breakfast. super nice stuff.

very clean and comfortable. loved the late check out. great staff.

breakfast was good, choices adequate

location, clean, well decorated, nice staff, nice indoor pool

our room was very open, making it a good area for the kids

weren't told the pool was under construction until we got there

small pool

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub was out of order and by the looks of it , had been for

there was no towels in the pool area ever!

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

breakfast is simple but delicious, and staffs are very helpful

location, courteous and professional staff as well as the free full breakfast.

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping amenities

available there was no hottub or jacuzzi rooms and there was a lot of construction in the parking

lots of free parking, the breakfast was really good

coffee in room and in breakfast room could be better.

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

kitchen in the room

good breakfast choices

clean, comfortable beds, nice breakfast options

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

breakfast options were plentiful with sausage, scrambled eggs, fruit, and waffles

laundry machines worked great and didn't cost extra

staff was friendly and breakfast was good and healthy

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

the pool was closed, and there was no microwave in the room which would have came in handy.

n a i didn't eat breakfast while staying there

the pool closed but not their fault

breakfast was really delicious. the food and coffee were the best we've had at a hotel

the smallbut well designed kitchen was extremely helpful

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

the kitchen was perfect and had everything you needed to make a light meal

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

no room service which was part of the reason we stayed there

there was no room service

parking, wifi, security

breakfast wasn't included.

the hotel does not offer breakfast.

having a gym and laundry room was very convenient

it would nice to have some veggies for breakfast, and the pool was out of service.

gym with free weights, possibility to wash clothes, fairly versatile breakfast, very handy shop

on the morning of checkout we went down for breakfast and there was a gentleman who has some sort of medical emergency and the staff took great

great breakfast

the breakfast was only adequate.

nice continental breakfast in a quiet room

breakfast was fine.

breakfast was only adequate

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached bar

we were not aware the pool was seasonal only.

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

pool was closed

the front desk clerks the room attendant the cooks in the kitchen

delicious breakfast. friendly staff. clean and comfortable room.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

enjoyed everything but pool was a bit cold for kids/wife.

the bar tender was having to do it all and he was busy at the bar

was food for room service left outside the doors for hours at a time

there is no room service. booking info needs to be updated.

was very impressed with the whole stay me and my kids had a lot of fun in the pool and the breakfast was

only wish hotel bar was open for a night cap.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the bar and the location

the lobby bar was a bonus

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

very clean, spacious units breakfast buffet had many options and the food was delicious

kids in the jacuzzi with us but everything else was great

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

location of the breakfast was alright selection of ingredients was good….. no complaints

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

we were awoken very early by kids talking and running down the hall

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

having access to the pool, bar and pool table offers a very nice touch

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

the bar was closed

it had a very good breakfast buffet and the wine bar was excellent

nice bar and exceptional garden space

we did call room service and the front desk for extra towels and they never brought them.

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

beds were very comfortable and that we had free shuttle service!!

the shuttle service is very convenient.

free shuttle services were offered which helped take away some of the stress

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

clean , location , shuttle , breakfast , staff

i liked the the pool the back fireplace and the gym

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

lobby always had coffee and cold water, and a shuttle bus

bar and grill staff are very friendly, and we overall enjoyed the room and stay

we also did room service for

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

loved the shuttle and the warm cookies and comfy

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

access to cleveland clinic and ease of obtaining shuttle service as needed

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

it was one of the hotels that had cleveland clinic shuttle service

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

bar way overpriced for what was offered

it's difficult to get room service to answer their phone.

room service was great when we arrived late at night and the room was set up great for my wife's

all of the hotel was very clean, front desk staff was friendly and interacted playfully with my kids

the pool, laundry, and gym were open

used room service fir dinner. 40 minute air but the pizza was delicious.

the room an customer friendly pool and all the guests were respected

so friendly and shuttle service was great

adequate gym facilities

location, comfortable beds and great breakfast selection.

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

breakfast was super: well stocked, big variety, tasty

would have liked longer breakfast hours for the weekend

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

gym floor, smoking area/outside sitting and pool

great gym

indoor pool, jacuzzi and gym

pool and spa were used, as was the gym

no help with baggage or parking you had to pay room service was poor

the breakfast help was fantastic with our kids (8 & 4) and

it was easy to find. clean. kids loved the pool

no room service no room clean daily

we didn't utilize the pool or breakfast when we were there so i can't speak for that

the amenities such as the roof top bar and downstairs restaurant were out of this world

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

gym is outdated. breakfast is terrible, restaurant is mediocre.

rkers' downtown and josh was a great bartender and shared places we

room service food had a good menu but the actual quality of the food was only okay.

we ate breakfast and dinner there

towels were worn. no room service done yet when we got back sunday afternoon.

suite had a lot of room for family with kids

breakfast is always good

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

valet parking was expensive for 2 nights. breakfast could have been better.

the location, staff, cleanliness, and the breakfast were all perfect.

they had an immaculate gym

i had to leave early and was not able to have breakfast - next time.

the gym and bed comfort

great room, great gym, the higher floors have a great view.

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

bar tenders friendly

breakfast

the hotel was very clean, bar and food was great.

a very surprised that i had to pay for breakfast

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

i appreciated the extras -- early check in and check out

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus; close to hof and other attractions; valet parking situation was actually

my kids enjoyed the fitness room

location, excellent breakfast and food at 530 at night was enough for dinner

wish the gym was a little bigger

location. everything in walking distance. free breakfast.

plenty of room, nice kitchen

had a full size fridge with a mini kitchen and cupboards

awesome location, excellent room, and amazing breakfast.

woman working at the continental breakfast was so kind and treated all guests like she knew them

this hotel is offering daily room service for making beds and linens- thank you

there s also a wonderful spa and a couple great restaurants in there as well

we also received room service and it was delivered in a quick manner; she was super sweet

gym was closed until 8 pm when we checked in, due to a wedding being held there in the open area

staff was great. we requested early check in and they were able to accommodate.

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

the gym was phenomenal

they also had to wrangle all of the hockey kids the parents never watch

they also had to wrangle all of the hockey kids the parents never watch

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

they said yes it has a kids menu

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

the hotel was very accommodating for several issues we had

the pool was frigid. the kids only stayed in for 10 minutes because it was, too cold !

requested a early check in, a month before my stay

the fitness center and atrium pool!

absolutely a fantastic experience. from the check in to the late check out perfect

convenient location, nice facility for exception that fitness center was closed

no fitness center

nice corner view breakfast was excellent

in room breakfast was excellent

the bar closed early

the gym, the breakfast , the bar. the staff! the location.

room service took to long.

the gym closed at 5 pm on a sunday which was a bummer

bar area would be great for a breakfast buffet in the morning

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the continental breakfast sucked

the early check in/late check out

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

also there was no fitness room as advertised

i would've known the pool was closed

shuttle service to the airport is horrible

hotel with large hallways, comfortable rooms, nice pool, spa and gym

they said they were still doing laundry and that we would need to wait

it was a short walk to fitness center and indoor pool

the gym area/facility closes too early.

the shuttle to the airport was helpful

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

loved the gym and the staff was very friendly

amazing staff to deal with from the request 4 days before our arrival to request an early check in time over the phone, to check in with great friendly face to face personal customer

pool is open with restrictions

the pool and hot tub were really nice

i did not use the fitness center but i did not like how it was inside the pool area either

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used