the breakfast and the cleanliness.

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the gym was great

the breakfast had minimal options, but the gym was nice.

breakfast was still not

the full kitchen was nice and the room was quite large

it had kitchenette with everything to use to cook

the amenities laundry/pool and the room set up, location, plus price for the week.

the room was very nice,it was like a small apartment,i loved the free hot breakfast bar.

also didn't have breakfast, but it was probably good

nice gym and 4 hbo

if you need a decent hotel that has free parking, it's your place

we loved the restaurant, very nice breakfast buffet

t your usual hotel breakfast buffet), lots of selection of many hot items: eggs

lots of free parking, the breakfast was really good

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

pool and hot tub hours

small pool

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

er daughters name was bronx, sorry i can’t recall her name) was v helpful and friendly the pool was very nice ( shower needs fixing) breakfast was lovely (need to be there in time as food

the breakfast was good, and the area was nice and clean

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

excellent breakfast and friendly cheerful hostess.

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

the morning kitchen staff

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

fitness center was clean and available

there was no room service

fitness room was closed

no room service which was part of the reason we stayed there

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

it would nice to have some veggies for breakfast, and the pool was out of service.

the room the kitchen

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

helpfulness of staff and room amenities rank high. kitchenette was really nice.

on the morning of checkout we went down for breakfast and there was a gentleman who has some sort of medical emergency and the staff took great

my kids wanted to swim and couldn’t

pool

the space and the kitchen feature

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

fitness room, and hot tub out of service all week with no notice advising customers booking rooms

bsite did not say anything about it being closed for renovations), a sign said sorry the pool/fitness center is closed; room smelled like marijuana; theee were 2 armed police officers in the

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

the accommodating staff and room service options.

only wish hotel bar was open for a night cap.

bar attendee was awesome, felt as if i was in the

the lobby bar was a bonus

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

friendly staff and very nice lobby with activities for the kids.

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

the loud noise from the kids

having access to the pool, bar and pool table offers a very nice touch

the pool could've been a little deeper but it was cool i still had fun

throughout hotel pool hours were limiting and area was always a swarming madhouse of unsupervised kids

parking

the kids

kids enjoyed it but it could have been better for my room i had to switch rooms because of an

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

a lot of kids running in hallway after 12 night.

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

the pool and hot tub was a lot of fun and an extra bonus i would say

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

have had a larger pool area and it could have been slightly cleaner

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

lots of parking

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

the inhouse breakfast menu and food was great. plenty of parking, good location.

we had reserved 2 king suites with jacuzzis&spa bath

the spa bath had hairs and a ring on it

drain plug was tricky on spa tub!!

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

the only thing i want to improve, is the gym but the rest of it is very nice.

stay for breakfast but the overall experience was amazing

breakfast should be included.

pool wasn't open but that's due to the times i'm sure.

breakfast was only adequate

coffee was good, but the rest of the breakfast leaved a little to be desired

there was a continental breakfast. not many choices. muffins were fresh.

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached bar

i don't remember there being any other breakfast

being near hospital & having shuttle was essential

the shuttle and valet parking are terrific bonuses

- gym needed remodeling (water leak)

coffee in the room, gym and pool available, free shuttle service breakfast available

free shuttle services were offered which helped take away some of the stress

she was able to accommodate an early check in for us

nice bar and exceptional garden space

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

breakfast was very good

nice complimentary breakfast

shuttle service to the cleveland clinic or restaurants

the gym is missing a pull-

the bar and grill has good food and a nice atmosphere

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

the fitness and pool rooms were closed which was disappointing

was told you had a pool then got there and was told it was closed due to maintenance

there is no pool

no pool open. no bat or restaurant open

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside seating areas

pool was closed and bar had no staff to open

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more bonus points for the peloton

hotel we have stayed at in along time ,friendly staff ,clean rooms and great location, great breakfast

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

3 spots were being taken up by hotel shuttles

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the room service was really good

breakfast could have been having slightly more variation

good i had room service

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

the pool was great and the kids loved the pool

swimming pool was not clean

there were lots of kids there for a tournament

clean comfy nice pool

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

the breakfast had a lot of options

good breakfast. didn't use gym or pool. room was clean

good breakfast. didn't use gym or pool. room was clean

pool was right across from our room 103 , breakfast was wonderful and very good staff was very

clean. good breakfast.

breakfast was very good

barbra asked for a mention for the kitchen

the shower was huge and i loved the little kitchen the room came with

the kitchenette was well equipped for a weekend staycation

the suite was also very spacious and the kitchenette was very well designed and clean

i liked having a sitting area and kitchenette

also, the breakfast was fabulous

the breakfast wasnt good at all, poor selection of food.

i had no complaints but my dear other half wished the fitness room was a little bigger

pool was closed and not stated online that’s sucked

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

room service was amazing and prompt!

room was very good and room service was excellent

room service was great when we arrived late at night and the room was set up great for my wife's

it's difficult to get room service to answer their phone.

the pool, laundry, and gym were open

wifi did not work

pool very small for size of hotel.

location to cleveland clinic and shuttle is well worth it.

of food and pop, i found that upsetting - the atmosphere in the restaurant and bar was good, however pricing was rich

breakfast set-up was excellent

the staff were great, the room was clean. free parking. next to lots of places to eat.

there is a nicely maintained pool in facility as well as a bar, and exercise room

excellent staff and clean room. free coffee and tea. good pool and gym.

late check out and a toothbrush we're free of charge

could not use pool.

great breakfast. very friendly staff

staff was nice and breakfast was perfect

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

the pool wasn't open

adequate gym facilities

location, comfortable beds and great breakfast selection.

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

breakfast was super: well stocked, big variety, tasty

would have liked longer breakfast hours for the weekend

early check in and never heard back from the hotel

that it had a bar inside the building that served food'

room service was not offered because the hotel was sold out and i didn't pay for that because of

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the tv wasn t

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

breakfast was tasty too

indoor pool, jacuzzi and gym

it was so clean the staff was very nice and the breakfast bar was very nice

pool and spa were used, as was the gym

the amenities such as the roof top bar and downstairs restaurant were out of this world

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

difficult if you want turn left out of the parking lot

bar staff was great

they were not serving breakfast due to covid, but provided a morning bag, filled with fresh fruit, juice, pastries, and

the bar was cozy

the breakfast was excellent!

uly yours did not disappoint)

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant they

only complaint would be room service came in togo containers

breakfast in the restaurant was good as well

the gym wasn t the best

attached bar is great

a very surprised that i had to pay for breakfast

could have been some toast with the breakfast buffet

loved the location, gym and beds were comfortable.

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

to many young kids

clean and good breakfast

the breakfast buffet each morning was delicious and well stocked with a wide variety of food choices

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

my sister left after helping me unload my kids and luggage and then left

we were allowed an early check in.

i wish the bar was open a little later;)

woman working at the continental breakfast was so kind and treated all guests like she knew them

there was a full kitchen and fireplace

the included breakfast was very good, also

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

breakfast was wonderful. room was clean and comfortable.

i had to leave early and was not able to have breakfast - next time.

went well from the check in to the restaurant for breakfast

no free breakfast but there is a restaurant

great gym

also the breakfast room service was delicious

great value. great location. free wifi.

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a side of bacon for my husband

only disappointing aspect was that we had to pay $150 for early check in

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

the pool wasvery busy but i know it was really busy because it was new years!

questions cleanliness of laundry

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

great drinks, dinner and breakfast (all free i might add)

early check in, cocktail hour and breakfast and location to r& r hof

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

they also had to wrangle all of the hockey kids the parents never watch

location great bar restaurant great

valet was great, bar and restaurant staff was great

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

absolutely a fantastic experience. from the check in to the late check out perfect

i also was expecting more weights/resistance equipment in the fitness center

they even gave us an early check in which was great

convenient location, nice facility for exception that fitness center was closed

requested a early check in, a month before my stay

nice corner view breakfast was excellent

in room breakfast was excellent

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

pool,location,and gym

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

ol, gym) were

a nice gym

everything was good i wish i could have try the bar out.

great wifi connection, large comfortable and beautiful

the pool was awesome for my family

they also had a pool and small gym

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at an airport or resort

the gym, the breakfast , the bar. the staff! the location.

no beverages in room room service starts at 11 am so you have to walk downstairs

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

the gym is a private gym attached to the hotel

hotel was very modern, and the gym was the best hotel gym i ve ever seen

last night kids were running down the hall, opening and shutting doors

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

nothing other than extending the swimming hours for the pool and hot tub.

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

pool and hot tub was nice

the bacon at breakfast was like leather.

the pool was not working for the kids

breakfast bar was above average

eyes burning and some kids in out group broke out in rashes

loved the room with a trundle option to allow kids to spread out in a hotel room.

like that the pool was closed but it was mid december in cleveland and it was frozen

the wifi worked very well for my laptop but not on my iphone - not sure why

location close to downtown, nice area, good breakfast and very kind staff!

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

excellent staff, great breakfast, great location.

the pool was locked by 5pm and still locked the following morning due to an incident

no breakfast but it was covid policy. the shower drain lol because it drained really slow

friendly staff, clean room, spacious homelike suites/rooms, kitchenette w/ all the cooking utensils you'll need to cook a meal there in the room

i was told by desk when i checked out that they do not do room service for an overnight stay

the pool was a little cool for me.

parking lot

website states kids eat free, but we had to pay for my 4 year old and ourselves

kids running up and down the hallway all night

location, breakfast, nice and comfortable room

they dont have a pool and don't say when breakfast start and ends

staff. breakfast

breakfast - my kids enjoyed the waffles and fruit available

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

friendly staff. breakfast was good. comfortable bed.

the pool was under construction not that we planned on using it.

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

the bed was comfortable and it was nice that they served breakfast in the morning

room was clean and comfortable check in staff had bad attitude and no help with early check in

things i was less than happy about: the pool area was closed for upgrades

even the supervisor was dressed down in jeans, a tshirt, and gym shoes

the wifi worked well.

i didn't like how the police was harassing people in parking lots

the room service quickly replaced my towels when the old ones were dirty

clean rooms that had everything we needed including kitchen

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

i like having a kitchen so i could make a simple dinner

the kitchen had all the basics to make a simple meal or prep some lunch

the pool was well kept

the once nice pool is closed, the gym is the tool room

nice big beds free breakfast clean rooms

breakfast got the job done !!

breakfast was very empty

pool was closed

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

the hotel also has a bar and a mini-market in the lobby

the breakfast bar and bar but i understand due to the covid

i didn’t like the fact that the pool was dirty & the hot tub .

the room, location and breakfast were wonderful

the breakfast was not that big.

coffee was great 24/7, breakfast was good as

pool not open

the pool wasn't ready yet. i wish check out was later like 12 pm.

pool and fitness center were not open, due to be under construction

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the pool open no matter what

the breakfast was an actual,

the king hot tub suite the hot breakfast and pool i love it there

breakfast was best i've had

steps up and down to the rooms and spa services .

the spa and the experience was pretty great

we also booked spa treatments and they were fabulous

free parking

easy reservations for spa services

on the first floor, there is a bar that serves great food

for overnight was excellent, staff was realy friendly on reception and bar too

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

parking in side lot. fast talking front desk clerk was hard for me to understand.

parking

awesome pool

clean. welcoming, friendly and warm enviroment. breakfast was so good

there was a big dining area for breakfast, a nice sized pool, and a small gym

breakfast employees very friendly

beautiful. loved the decor, lit fireplace, dining room, pool, comfortable and clean bed!