there was no hot tub in the pool area. pool was smaller than expected.

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

staff was nice and breakfast was perfect

breakfast was cold, did not taste good.

breakfast was very good

was extremely comfortable and the breakfast was excellent

driving all day, my kids were thrilled with the pool

breakfast and courteous staff

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

the pool was great and the kids loved the pool

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

the water in swimming pool was not clean

breakfast was very good

clean, & good breakfast

loved the shower and kitchen

a small but fully equipped kitchen (apt

pool was closed and not stated online that’s sucked

also, the breakfast was fabulous

the staff, location, pool & breakfast

pool very small but nice

pool was spotless and excellent for my needs in use of the pool

clean. good breakfast.

very clean. good breakfast. large size room made it very comfortable

very clean facilities; pool and gym. hearty breakfast buffet.

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

pool wasn't open

the room, pool and staff.

indoor pool and spa was nice

i didn’t like the fact that the pool was dirty & the hot tub .

indoor pool and spa was nice

there was a big dining area for breakfast, a nice sized pool, and a small gym

no swimming pool or hot tub or gym due to covid restrictions but still was able to go to the overcrowded bob evans and packed full

very close to the mgm casino where i was attending a concert. clean rooms!!!

the pool being cold after i called and checked first!

to covid restrictions but still was able to go to the overcrowded bob evans and packed full mgm casino

small pool to many people wish it had hot tub

felt safe, parking, and the shower was excellent

nice pool and gym area.

it s nice having a bar area so you can have a drink knowing you re not driving home.

had to leave before breakfast, but the bar service saturday was great

complimentary breakfast was good and

breakfast had a lot of options. we were on the 3rd floor so it was quiet

the room, location and breakfast were wonderful

location and it had access to laundry machines.

great breakfast. comfortable bed.

clean and modern lobby, gym, eatery, pool

the pool was closed because kiddo vomited in it.

kids running all around looked like a circus

breakfast was yummy

the kids loved the pool and popcorn

friendly staff and very nice lobby with activities for the kids.

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

pool table n gams

only wish hotel bar was open for a night cap.

not free or particularly good; bar minimal & not friendly

bar attendee was awesome, felt as if i was in the

the lobby bar was a bonus

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

not clean, no wifi, staff can't communicate!!!

the people staying that weekend left the place in mess, to many kids.

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

there is no room service. booking info needs to be updated.

the openness. the balconies. the breakfast!!! yum!!! the pool.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

the front desk clerks the room attendant the cooks in the kitchen

the breakfast was greatly appreciated

pool wasn

pool was closed

loved that we got free passes to lifetime fitness, which was just

the bed was comfortable. the gym and pool were excellent.

coffee the breakfast rooms were great and staff very nice easy check in

the pool was closed

free washers and dryers are available 24 hours in the gym

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

room service was a bit suspect. took three tries to get our order and it still was not correct.

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

parking, wifi, security

husband and i stayed here for a night away from the kids

breakfast was excellent

the kitchen in room, my room was right by the elevator

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

also the breakfast used to be better that needs to go back

also shuttle bus to go to the doctor and the store was a great convenience

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

breakfast was only adequate

coffee was good, but the rest of the breakfast leaved a little to be desired

nice continental breakfast in a quiet room

i loved the pool table and the jenga set up

i wish it was a hot breakfast.

good breakfast

breakfast selection was small

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

a bigger breakfast would be great

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

would have liked a fridge in the room, and longer pool hours.

the breakfast was really good

the bed was comfortable and it was nice that they served breakfast in the morning

not take part in breakfast, but it smelled good

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

they have a free breakfast in the morning and a bar in the evening

location good parking beautiful room

parking

managers reception, breakfast buffet and the friendly staff.

didn't care for the parking charge

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring our swim suits

o

a quality workout in the indoor pool & fitness center

then i loved the restaurant and bar that was there also

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

i didn't like how the police was harassing people in parking lots

the room service quickly replaced my towels when the old ones were dirty

that the parking lot was full of trash everywhere the first thing you saw when you pulled in.

the gym

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can walk next

water in the pool was very cold

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

screaming in hallways , kids running around , people getting ice from ice

chlorine smell was super strong in the pool area

no gym access cause lock is broken

hot tub was down and no breakfast lol like they said

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

no pool or gym access

it is huge with a beautiful indoor pool, a big fitness center and even a restaurant on site

breakfast bar attendant

driving 7 1/2 hours, i was unable to use the pool area

we booked the room to have alone time away from the kids at home

i like that we can open the window for fresh air. also like the laundry facilities.

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

that it didn’t have a indoor pool

the full kitchen was an asset

full kitchen, accessible shower, location and first floor room, breakfast buffet

breakfast was good

wifi was slow and unreliable for a business traveler

the pool was not in the sun.

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

sausage gravy for breakfast

like that the pool was closed but it was mid december in cleveland and it was frozen

the pool was well kept

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

clean with kitchen amenities. great location.

the bike in the gym made my feet hurt

pool was great

curtains, only a light shade that let all the light from the outside parking lot outside

easy on/off freeway and ample parking

very clean, well appointed rooms, fridge, good breakfast, friendly staff.

the breakfast was evened and the staff was helpful and friendly

nice breakfast

i loved our room, loved the spa robes and the technicians at the spa were very professional and friendly

also, parking lot entrance not illuminated well

messages and spa were fantastic.

the spa and the experience was pretty great

we want to come back to enjoy the spa downstairs and restaurant/bar

it s beautiful well except they pool but i believe they are currently fixing the issue

the pool area is amazing and so is the backyard

we hit the pool after checking into our room and it was relaxing and a comfortable temperature

for overnight was excellent, staff was realy friendly on reception and bar too

only con was that my teens wanted to use the pool but too many little ones in there

no breakfast currently due to covid

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

the pool was to cold need to fix heater

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

girls enjoyed sometime at the pool and it was a quiet stay

breakfast needs to be improved. cereal, bread, and eggos is disappointing.

did like the room and the pool itself. nice location and easy access to restaurants

the indoor pool

cons coffee maker in room, no coffee coffee in lobby but no breakfast ice machine broke pool closed pros cheap $275 for week mattress seemed new, comfortable clean refrigerator, coffee

pool and breakfast closed.

location and the great free hot breakfast. love the corner room/king size bed too.

er daughters name was bronx, sorry i can’t recall her name) was v helpful and friendly the pool was very nice ( shower needs fixing) breakfast was lovely (need to be there in time as food

the gym was small but completely

the pool closed but not their fault

great gym and pool and breakfast...

comfortable bedding and great breakfast

missed breakfast

the mini golf clubs need replacing and the course was rather dirty and some gross wet clothes or tissue in

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables, corn hole, and an arcade

was a lot to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

the full kitchen was nice and the room was quite large

their free breakfast was the best, and other guests said the same

the free breakfast was awesome

staff was friendly and breakfast was good and healthy

it had a small kitchen, and two entire bathrooms which made it really nice for us and our son and his friend

to cleveland clinic but hotel shuttle or walking

shuttle service to the cleveland clinic or restaurants

staff from front desk to breakfast staff to bar staff, all were wonderful

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

location .. amenities .. bed comfort .. early check in ..

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern, luxurious room

room service was quick and delicious

room service was exceptional and the bathrooms are huge and nice.

good i had room service

excellent location, amenities, room service and staff was very helpful!

coffee in the room, gym and pool available, free shuttle service breakfast available

- gym needed remodeling (water leak)

my children and i love the gym was open 24 hours

the shuttle and valet parking are terrific bonuses

beds were very comfortable and that we had free shuttle service!!

we also loved the hot tub and warm pool, which were both much needed

liked everything except the pool being closed

was maybe not the most up to date, but the rooms and pool were clean

room and the hotel in general was very clean, pool and hot tub was quite enjoyable, breakfast selection and attendants were outstanding, exercise room was extremely clean and working

staff, comfortable beds, clean room, wide variety of food for breakfast, coffee and tea available

their breakfast buffet was the best i’ve seen

i enjoyed working out in the gym as well

is accommodating to us in every way including having a, wheelchair available so we could get the shuttle across the street

thoughtful for anyone needing to say longer: access to washer / driver, cooking facilities, kitchen, desk

pool was closed and bar had no staff to open

breakfast was still not

good breakfast choices

the breakfast and the cleanliness.

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

serving breakfast in the morning with plenty of coffee and juice

the ccf has a shuttle that will take you back and forth to the clinic, runs about every 15 mins

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

it was very beautiful and well kept. perfectly clean! great room service too!!

room service was great when we arrived late at night and the room was set up great for my wife's

room was very good and room service was excellent

breakfast has been going downhill for a few years. it's no longer a plus

decent breakfast

the mini bar look so interesting and romantic, even though i didn't use it

the bar options.

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

breakfast, free cookies, close to the interstate and nearby restaurants

breakfast lot of selections

the breakfast employee deserves a major raise, she went well above and beyond her duties

breakfast is always excellent, and the staff is always friendly and helpful

parking only on one side of the building making for a long walk with luggage to my room

i had to request a late check out and she was able to extend my check out time free of charge

all of the hotel was very clean, front desk staff was friendly and interacted playfully with my kids

used room service fir dinner. 40 minute air but the pizza was delicious.

the wifi connect needed fixing

the buffet bar was not extremely warm, and i couldn t get the tv sleep timer to work.

really wish the breakfast would go later than 930, especially on a weekend

breakfast was great

and great breakfast every morning

staff was so nice! everything was clean. breakfast was sooo good

the breakfast

were very disappointed that the pool was empty

breakfast isn't much. could be improved.

nice breakfast

the continental breakfast had a variety of food that my family enjoyed

pool was nice

the wifi is the most terrible i've ever had in a hotel

plus they did offer room service but i didn't take advantage of that

couldn't connect to wifi

the wifi was pretty good for what i needed to do

bedbugs in bed. no room service - bed was not made and bathroom was not cleaned.

nice area and well lite parking lot easy in and out from the interstate

bed was incredibly hard and the parking lot was not plowed in a timely manner

wanted breakfast to last a about 30 minutes longer.

old school italian restaurant on the first floor--- decent food & friendly bar staff

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

weren't told the pool was under construction until we got there

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

the fitness room didnt have any weights and the pool was dirty

small pool

the entire hotel seemed to be clean and orderly, as was the swimming pool and hot tub area.

nice hotel that was affordable. small pool and hot tub.

wifi was out.. the tv didn t work..

pool and gym were well

i like having free wifi

- and everything was an additional cost except wifi

breakfast was good, the shuttle bus and driver was great.very accomadating

breakfast was great. and the room was excellent. also had shuttle to concert.

shuttle to cleveland clinic in a timely manner for appointments

great breakfast options!

plus we was able to get early check in and late check out so that’s a major plus

room was nice , gym was very nice

no breakfast. the room was excellent.

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

the bed was very comfortable. the poor and spa were clean and well maintained.

the only minor thing was that the pool /spa, closed at 10pm.

nice living and kitchen area

can’t beat the price for 2 bd suites with 2 bathrooms, kitchen, free breakfast, free laundry

nice pool

early check in was permitted

too much chlorine in the cool pool... only issue

a breakfast option included would have been nice.

attached bar is great

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

could have been some toast with the breakfast buffet

bar and restaurant staff was very friendly and accommodating

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

breakfast was awesome and location was convenient

pool was not warm.

breakfast was very good

breakfast had more options than previous hotels i’ve stayed at as well

breakfast wasn't simplistic; offered omelets, sausage, home made oatmeal in addition to fruit and

clean and nice spacious room. amazing breakfast options.

staff friendly, indoor pool

beautiful, clean and spacious rooms. free breakfast.

breakfast was good

the rooms were clean, the pool was fun

breakfast in the restaurant was good as well

rkers' downtown and josh was a great bartender and shared places we

gym was spacious and clean

gym is outdated. breakfast is terrible, restaurant is mediocre.

staff from the front desk, to room service to maid service

woman working at the continental breakfast was so kind and treated all guests like she knew them

awesome location, excellent room, and amazing breakfast.

the included breakfast was very good, also

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

the room was right above a loud bar that was open until 2 am

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

nice corner view breakfast was excellent

in room breakfast was excellent

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some decent pampering

wifi, slow

breakfast service at the restaurant was rather slow. other than that, no dislikes.

not a huge deal, but when your traveling with kids it just doesn't work

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

only complaint... no guide on the tv for the kids.

the window was able to be completely open which was totally unsafe if there was little kids around because there was no screen or anything

it was nice and quiet and the kids were very comfortable and everything was walking distance

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

staff, location, breakfast, gym and cleanliness of hotel was great.

disappointed that pool and fitness center were under renovation.

absolutely a fantastic experience. from the check in to the late check out perfect

the fitness center was also dated and quite small

the fitness center and atrium pool!

i also was expecting more weights/resistance equipment in the fitness center

the breakfast bar!

free breakfast

large fridge and mini kitchen are so nice

clean spacious room, loved the kitchen area

great to have an onsite laundry as well - in the gym so you can work out whilst waiting

we took the free early check in

we loved the hot tub and breakfast wasn't bad

we also enjoyed the quaint bar for cocktails and the free breakfast was first rate

great breakfast and lots of amenities - pool, gym, lounge, etc

the location was great, and the breakfast was phenomenal

so we did not watch tv or use the pool

i wish we had breakfast and the pool was open

pool just a little cool...but didn't keep me out of it!

man at front desk was extremely friendly & helpful pool was great too

the exercise room and having a guest laundry.

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated

plenty of towels on daily room service but no wash clothes.

the gym and bed comfort

location and set up with the restaurant and bar were convenient

room service options limited and poor quality for huge expense

room service was ok but could have been better

they also had to wrangle all of the hockey kids the parents never watch

also they have now added a spa - great reason to come back

the bar menu for main course meals

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining