there swimming pool was closed

i didn t like that you couldn t get room service all day

great wifi connection, large comfortable and beautiful

wifi connection

could use more parking

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

the pool.

came for the kids to swim always too crowded

we booked the room to have alone time away from the kids at home

the breakfast was so good and consistent

screaming in hallways , kids running around , people getting ice from ice

breakfast was great just had to get down there early before everyone picked over it!

kids loved the trundle bed

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

the wifi worked very well for my laptop but not on my iphone - not sure why

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

sausage gravy for breakfast

the room is clean and the room service is very proactive

clean. nice staff. good breakfast

we loved having a big kitchen

super nice and easy kitchen

living room + kitchen about 12'x20'

was not no amenities like the pool area was closed i wanted to tan and exercise in the pool

loved our room great space for us as no the kids

kids running up and down the hallway all night

a quality workout in the indoor pool & fitness center

the pool is huge

i was told by desk when i checked out that they do not do room service for an overnight stay

there is a bar and music and food at the facility, this place is very clean

location, breakfast, nice and comfortable room

breakfast selection was small

they dont have a pool and don't say when breakfast start and ends

breakfast wasn't good at all

a bigger breakfast would be great

pool wasn’t operational

not take part in breakfast, but it smelled good

out for the grumpy granny working breakfast

pool was not open unfortunately

no indoor pool

their was no breakfast out the next morning

i wish the pool was open but understand during this pandemic

also pool and gym were both down

i loved that fact that it's very clean. the breakfast was good. and they have a pool.

the pool is currently closed but the gym is open 24 hours

they also offer a free breakfast which was great as i did not really have to leave the hotel at all other than to attend

staff easy check in and check out clean room nice variety for breakfast no issues during the

every thing clean rooms friendly staff an breakfast

and gym were closed

nice big beds free breakfast clean rooms

i didn't like how the police was harassing people in parking lots

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

the room service quickly replaced my towels when the old ones were dirty

to us but stated it was open on the site and on the paper we recieved upon checking in but the gym was open

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

there were so many rough and roudy kids in the pool that we had to get out of the pool, along with our 6 year old granddaughter, for

everything was nice, the kids loved the pool.

the staff was great. i loved the snack bar they have available for people.

breakfast was great good warm cooked meal to start the day with various options

kids loved the pool area

fitness room and guest laundry were closed.

my wifi kept shutting down.

ate in the bar restaurant at the hotel before the game and had one of the best chicken sandwich i ve had in

i had small children and the staff and guests were awesome!! they loved the pool!!!

carved me double, and room service left cleaning chemicals in room when i have a child, took towels and didn t replace

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

the breakfast buffet on the 14th floor was exceptional

good i had room service

room service was exceptional and the bathrooms are huge and nice.

the dining area and breakfast and lunch area were lovely.

the gym equipment was broken and the overall building felt very dated

hotel employees shuttle us back and forth and they are excellent

the wedding venue stage and bar area

to order room service for breakfast 2 days and there were problems both days

to cleveland clinic but hotel shuttle or walking

it was very convenient that the was food and a bar on site

nice to have laundry facilities and exercise gym

nice rooms, indoor pool for the kids and sauna for the adults close to the pool.

laundry room

all of the hotel was very clean, front desk staff was friendly and interacted playfully with my kids

bar way overpriced for what was offered

the restaurant was excellent and the bar was nice

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

great for us with hospital so close. shuttle service fast and also within walking distance

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

a very surprised that i had to pay for breakfast

attached bar is great

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

plus we was able to get early check in and late check out so that’s a major plus

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

breakfast

gym could make some improvements

room and breakfast

woman working at the continental breakfast was so kind and treated all guests like she knew them

early check in, friendly staff, location.

there was a full kitchen and fireplace

i wish the bar was open a little later;)

the included breakfast was very good, also

the rood top bar is an experience and i loved

vault bar not open on sunday

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the vault bar was the best bar i have ever been to

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the only minor thing was that the pool /spa, closed at 10pm.

gym was nice

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

hot tub, pool and sauna were amazing

the breakfast was great everything was wonderful the staff and the hotel

nice corner view breakfast was excellent

in room breakfast was excellent

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

breakfast in the restaurant was good as well

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

gym is outdated. breakfast is terrible, restaurant is mediocre.

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

weren't enough dishes in the kitchenette for two

the pool and the gym i also like the back fireplace

very friendly breakfast survers

breakfast ended at 9:30am instead of 10:00am.

the fitness center was also dated and quite small

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

convenient location, nice facility for exception that fitness center was closed

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

the fitness center and atrium pool!

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

we also received room service and it was delivered in a quick manner; she was super sweet

in the building was fantastic for breakfast or lunch and 2 min from our room

room service was fast!

very good gym

not a huge deal, but when your traveling with kids it just doesn't work

valet parking was expensive for 2 nights. breakfast could have been better.

also my kids were disappointed by the lack of a

some of our friends said it was loud at night in the hallways with kids running

the location, staff, cleanliness, and the breakfast were all perfect.

morning breakfast was very good

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

the pool and hot tub were both great (my kids used them every evening

the breakfast was fresh, hot, and had a variety of options for hot and cold items

my granddaughter used the gym and said it was good

the friendly and helpful staff, the location within walking distance of many attractions, the pool and hot tub, the overall look of the hotel, and the free evening kickback and morning

very nice lobby. gym is absolutely amazing!

friendly and helpful staff, the gym, location was excellent.

the gym was phenomenal

valet was great, bar and restaurant staff was great

room service and valet parking

we couldn't cast disney+ for our kids, towels could be a little bigger

called for room service never received items, wasn t charged

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

kids slept like rocks on the beds all night

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and the friendliness of the staff.

the shuttle and valet parking are terrific bonuses

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

being near hospital & having shuttle was essential

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

wish they offered room service

nice room, everything as expected. kids had so much fun in the pool!

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and cookies in the room

room service is a must if you stay the breakfast was delicious

great location in the flats. very clean, modern room. loved the bliss spa products in room

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

from the front counter to the gym

the gym closed at 5 pm on a sunday which was a bummer

the gym, the breakfast , the bar. the staff! the location.

breakfast was very good

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

great staff and room service

the mini bar look so interesting and romantic, even though i didn't use it

from the hotel desk clerks to the fabulous guy bar tending and the maids - all very nice

the pool wasn't open

could not use pool.

great breakfast. very friendly staff

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

wish indoor pool was open

having access to the pool, bar and pool table offers a very nice touch

towels was needed at the pool area

the loud noise from the kids

pool table n gams

was very upset when o got there and there was only and indoor pool

the inhouse breakfast menu and food was great. plenty of parking, good location.

free parking and staff was great

not enough staff to take care of customers especially in the restaurant and bar areas.

have had a larger pool area and it could have been slightly cleaner

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

hot breakfast was very disappointing 2 cooks but only taking one order at a time rest of hot bar was

convenient; love 2 rooms for good price; great breakfast with omelet bar included

property/room needs updating; pool and fitness equipment were in need of repair; bathroom had what appeared to be mold

delicious breakfast. friendly staff. clean and comfortable room.

full kitchen (for those interested) - and a good breakfast

loved that we got free passes to lifetime fitness, which was just

the front desk clerks the room attendant the cooks in the kitchen

pool was closed

the pool water

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the kitchen had dishes and a dishwasher

the spacious room, the amenities, the breakfast, the gym, and the friendly stay.

workers allowed the little kids staying at the property to run wild

the halls were quiet at night and breakfast was delicious

fitness center was clean and available

continental breakfast was great! staff always courteous and friendly.

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

there was no room service

and jacuzzi were great, it was amazing for the kids

the laundry facility was clean and well maintained

fast break and breakfast are an added benefit! the pool and hot tub were wonderful.

the pool and hot tub was a lot of fun and an extra bonus i would say

the pool was nice, just the right temperature, hot tub was sooo relaxing , the pool area clean and

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

t in use) should have posted pool and fitness areas are closed

the room's nice and clean great looking rooms and also a swimming pool and hot tub breakfast

breakfast bar is bland, tasteless and not worth the $12.99 hotel charges for it at all.

shuttle to airport

not free or particularly good; bar minimal & not friendly

bar attendee was awesome, felt as if i was in the

the lobby bar was a bonus

only wish hotel bar was open for a night cap.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the room was great and breakfast was awesome!

the kitchen was perfect and had everything you needed to make a light meal

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

the morning kitchen staff

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

he was hands on and ran the shuttle to make sure my stay was excellent and i caught my flight on time

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by all the noise

like the smell of the marijuana and the kids running around on the 3rd floor right above my head at 1and 2am in the morning both nights so

loved the gym and the staff was very friendly

hotel staff are friendly and accommodating with free airport shuttle

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

only thing i could see that could've been better is better breakfast selections

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

also there was no fitness room as advertised

the continental breakfast sucked

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area, to those who clean the rooms

we liked everything except the breakfast eve

pool was under renovation during our stay

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused our dogs to bark

pool area was kinda digny and water was little chilly.

the pool was great and the kids loved the pool

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

there were lots of kids there for a tournament

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

staff, rooms, pool we're all awesome! breakfast was good!

the breakfast had a lot of options

good breakfast. didn't use gym or pool. room was clean

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

i would like to comment that there were two areas for the breakfast, if my son didn't sit down on the other side to save us a seat i wouldn't have known

breakfast was very good

clean and comfortable rooms and one of the best breakfast that i've had at a hotel

the kitchen was very useful

the shower was huge and i loved the little kitchen the room came with

loved that it had a kitchenette.

staff / rooms / swimming pool / 5-7 pm free appetizers and drinks / breakfast / location

also, the breakfast was fabulous

breakfast options could have been better.

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting wipes container in the fitness center

the pool was closed

parking was good

the swimming pool and included breakfast was very convenient for my family

th no extra charge)

the indoor pool/hot tub were amazing

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

facility was up to date, the gym was a good size and able to keep it a cool temp

the gym was small but completely

the coffee could have been better the rest of the breakfast was good

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

gym space was dirty and restrooms did not work in gym-no running

only issue would be laundry area and you have to pay to clean clothes

having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

says pet fee but was told i couldn’t have my cat but they were sure adequate on running my card for

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

great to have breakfast when you wake up on cite before starting day

there was a fitness room right down the hallway from our room

fitness room locked, breakfast offering mediocre

room was nice , breakfast buffet was excellent

need coin laundry inside.

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

traveling whit my kids for two nights and no microwave and fridge

great breakfast

shuttle from the airport picked us up

we didn't use any other amenities (pool, spa, fitness center, etc

the shuttle from the airport was convenient (call and they come get you) and the shuttle driver (billy)

staff were polite, the rooms were clean, and the pool was open.

the staff was awesome and they have the best breakfast

breakfast and night staff were excellent

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

a real breakfast, eggs, waffles, toast, bagels, cereals etc

breakfast service area, the waffle maker is a nice touch

breakfast was good and the location of the hotel was great for where i needed to travel to.

not many breakfast choices

breakfast is wonderful staff is very friendly

pool is small but a nice bonus

the pool was to cold need to fix heater

no complimentary breakfast

the hotel also has a very large gym -- 3 treadmills, 3 ellipticals, free weights, yoga mats, etc

gym. bed was comfy.

allowed us to do an early check in after our 6am flight was cancelled

they assigned us a room in the same hallway with some kids from a hockey team

no pool no breakfast ..

friendly and helpful staff. nice pool and jacuzzi,

would like to have more restaurants closer and later pool hours

did like the room and the pool itself. nice location and easy access to restaurants

breakfast was good and the pool was fun staff was great

no pool

pool/hot tub hours were great and fresh towels were ample

it's nice and clean. free parking. safe location

location and free parking for our trip

gym is sparse,'restaurant/bar' doesn't stay open long, but plenty of places nearby

spacious room, with great cabinetry/countertops, and a superb kitchenette that even had a dishwasher

the room was appointed well in terms of the kitchen supplies

would have liked them to say the pool was closed when i booked

spacious and well equipped rooms, with basic kitchen appliances

the gym and pool were nice and the location was great. it was clean and the price was right.

the pool was nice a lil crowded but overall

pool, playground and arcade were a win after a long drive with little kids

the atrium in the middle had a pool, mini golf course, a playground for the kids and a full arcade

this would be a great place to take kids because the pool and play area is over the top

the breakfast was great

the feee breakfast was lacking but the coffee was good!

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

covid had shut the pool and breakfast. but everything was fine

pool and breakfast are open

we have stayed here several times it’s very convenient to the highway and the casinos

i love the breakfast and i love the location and the room

the staff in the morning for breakfast was very friendly

was a comfortable bed, the room was set up well, the breakfast was delicious

breakfast

comfortable beds nice pool