the fact the pool could be warmer haha

it s nice having a bar area so you can have a drink knowing you re not driving home.

there is a large front grassy area so its a little far to the parking lot

the inhouse breakfast menu and food was great. plenty of parking, good location.

the pool and gym were nice facilities.

pool table n gams

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

people on the floor above made a lot of noise kids running around jumping off the beds that caused a lot of noise in our room

having access to the pool, bar and pool table offers a very nice touch

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

location, meals, pool, staff, suite

kids in the jacuzzi with us but everything else was great

clean and modern lobby, gym, eatery, pool

fast break and breakfast are an added benefit! the pool and hot tub were wonderful.

the pool and hot tub was a lot of fun and an extra bonus i would say

bar tender is very mean

the fitness facility could not be used and the breakfast was poorly managed

hot breakfast was very disappointing 2 cooks but only taking one order at a time rest of hot bar was

property/room needs updating; pool and fitness equipment were in need of repair; bathroom had what appeared to be mold

very clean and the kids had fun in the swimming pool.

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

bar attendee was awesome, felt as if i was in the

only wish hotel bar was open for a night cap.

the lobby bar was a bonus

not free or particularly good; bar minimal & not friendly

no indoor pool

the space and the kitchen feature

i wish the breakfast was better quality. it's too average for how amazing my stay was!

pool was closed

breakfast: eggs were imitation. no fresh waffles

on the morning of checkout we went down for breakfast and there was a gentleman who has some sort of medical emergency and the staff took great

pool was being worked on, so it was closed. but it wasn t a deal breaker.

the room the kitchen

breakfast selections were cold

there were some noisy kids above us for several minutes off & on.

breakfast quality was great

fitness center was clean and available

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

husband and i stayed here for a night away from the kids

no complimentary breakfast or coffee

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the smallbut well designed kitchen was extremely helpful

the kitchen was perfect and had everything you needed to make a light meal

also the breakfast used to be better that needs to go back

the pool was great and the kids loved the pool

indoor pool, comfy couch, laundry, friendly and helpful staff!

room, swimming pool, staff, breakfast, location

room, swimming pool, staff, breakfast, location

i think kids have been jumping on it

great hotel. staff were amazing and breakfast was awesome. the pool was super clean.

breakfast had great options and clean tables, etc

pool was spotless and excellent for my needs in use of the pool

cleanliness, comfort, & the pool

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

breakfast didn

staff greeting us and the staff at breakfast was incredible

the breakfast was perfect, fresh and tasty

the pool was perfect for kids

clean, & good breakfast

the room was well equipped with kitchen amenities and extra bedding

favorite part besides shower and pool was her

but they can work on the breakfast it was cold and the sausage was not good

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting wipes container in the fitness center

breakfast options could have been better.

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

free breakfast and it's a really nice hotel

pool was not open.

the pool wasn't open

great breakfast. very friendly staff

n a i didn't eat breakfast while staying there

loved the pool and the ease of walking to all the shops and restaurants

the location and the staff are friendly and helpful self laundry is available room are big

the pool closed but not their fault

breakfast and location

the room was very nice,it was like a small apartment,i loved the free hot breakfast bar.

weird bloody looking thing in bottom of laundry basket

it had kitchenette with everything to use to cook

complementary laundry facilities....very helpful while traveling on vacation.

large room with separate bedroom. very large bathroom. full kitchen.

shuttle service to the cleveland clinic or restaurants

breakfast was great. the shuttle was a life saver.

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

bar and grill staff are very friendly, and we overall enjoyed the room and stay

good gym. good restaurant dinner service. very efficient valet support for parking.

there is also a $75 fee per day for wifi, parking and breakfast

no room service or breakfast was provided

poor gym equipment. tiny pool.

the restaurant and bar were excellent

location good parking beautiful room

my children and i love the gym was open 24 hours

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle service is very convenient.

beds were very comfortable and that we had free shuttle service!!

being near hospital & having shuttle was essential

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

room service was quick and delicious

access to cleveland clinic and ease of obtaining shuttle service as needed

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

the cafe breakfast was great and so was the bar and speakeasy

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can

good breakfast with lots of choices and friendly staff

the breakfast was so good and consistent

water in the pool was very cold

kids loved the trundle bed

parking was good and the location was great for easy access to the scenic railroad boarding station

there is a bar and music and food at the facility, this place is very clean

a quality workout in the indoor pool & fitness center

my kids slept on the floor

en after the kids

decent breakfast

she was able to accommodate an early check in for us

breakfast was very good

start with, they accommodated an early check in, which was great

charming heritage inn, clean, wonderful common areas, outside terrace, bar etc

the hot tub was nice and the pool area very nice

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

pool and hot tub was nice

we booked the room to have alone time away from the kids at home

last night kids were running down the hall, opening and shutting doors

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

grab and go breakfast uninspired though not surprising

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

staff. breakfast

they especially liked the breakfast

pool was closed

the bed was comfortable and it was nice that they served breakfast in the morning

pool was nice

the pool being closed due to covid

very clean, very accommodating, great location with shuttle to the clinic ….

weren't enough dishes in the kitchenette for two

lobby always had coffee and cold water, and a shuttle bus

they were very accommodating about late check out and anything we needed

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

the pool was locked by 5pm and still locked the following morning due to an incident

i liked the kitchen and how clean and spacious and quiet it was

breakfast was good

full kitchen, accessible shower, location and first floor room, breakfast buffet

friendly staff, clean room, spacious homelike suites/rooms, kitchenette w/ all the cooking utensils you'll need to cook a meal there in the room

location close to downtown, nice area, good breakfast and very kind staff!

the room is clean and the room service is very proactive

wifi was slow and unreliable for a business traveler

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

wifi was sketchy

can go to the gym any time they have to let you in

breakfast and the pool

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

i didn't like how the police was harassing people in parking lots

the no pools being closed?? 99 degrees outside & nothing! mite be nice when

helpful staff, exceptionally clean, great restaurant, shuttle service, great suite layout for an extended

the bar was a bit pricey

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

it was one of the hotels that had cleveland clinic shuttle service

the restaurant and bar were not very impressive and the wait staff was not attentive.

wifi was hit or miss.

to the clinic facilities, ease to access to everything, wifi connection

sauna needs to hav tint on window bcuz lil kids be in there swimming,

dinning are was wonderful & like how kids eat free at the buffet

the room an customer friendly pool and all the guests were respected

wanted to use the gym - not available lacked adequate coffee and tea supplies

breakfast was very empty

and gym were closed

pool not working

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

i wish the pool was open but understand during this pandemic

breakfast was a little disappointing.could of have more variety as far as hot food options

the kitchen had all the basics to make a simple meal or prep some lunch

breakfast bar wasn't fully open or the pool

pool was great

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

breakfast was only adequate

the breakfast was only adequate.

breakfast was fine.

there was a continental breakfast. not many choices. muffins were fresh.

serving breakfast in the morning with plenty of coffee and juice

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

still would like to see a hot breakfast considering the usual price of the rooms.

clean, comfortable beds, nice breakfast options

coffee in room and in breakfast room could be better.

breakfast was not included in price. the cafe was pricey.

just about everything. room was clean, staff was great. food was good for breakfast.

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

nice area and well lite parking lot easy in and out from the interstate

wonderful renovation; dining room breakfast was amazing

weren't told the pool was under construction until we got there

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub was out of order and by the looks of it , had been for

pool was unavailable , and the key entry from the outdoor space did not work

small pool

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

was so friendly and the ladies in the bar were exceptional

they had room service, although only until 10 i

we went down to the bar to have a few drinks and the bartender was friendly and professional

the hilton honors app is super convenient for early check in & contact free

no room service no room clean daily

didn’t get in until 2am and they gave us a late check out

allowed early check in, very friendly staff, comfortable bed, good breakfast...

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering where everyone can see us

staff was very nice. room was very clean. breakfast was good.

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

dining area and staff were fantastic. coffee bar in morning was great.

no bar or lounge for a cocktail on site.

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

also, there was no towel bar to hang a hand towel on

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

breakfast, gym, friendly hotel staff / front desk

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

clean, great location and early check in and late checkout.

gym was nice

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the vault bar was the best bar i have ever been to

the hotel gym facility was so nice

staff at headliners served an amazing breakfast

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

attached bar is great

breakfast onsite was great as well

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

coffee available for breakfast in lobby was all i wanted

only complaint would be that the mini bar had no options in it

we ate breakfast and two dinnes/drinks while there

there was a full kitchen and fireplace

the included breakfast was very good, also

i wish the bar was open a little later;)

breakfast was full and fresh with the nicest kitchen lady

breakfast only open until 9am

we have stayed here several times it’s very convenient to the highway and the casinos

there was a big dining area for breakfast, a nice sized pool, and a small gym

clean. welcoming, friendly and warm enviroment. breakfast was so good

covid had shut the pool and breakfast. but everything was fine

noticed someone (attendant) folding laundry

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

valet parking was expensive for 2 nights. breakfast could have been better.

no bacon in the breakfast bar

to many young kids

suite had a lot of room for family with kids

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

the wifi was very slow and to pay an extra for having the speed is not appropriate

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a side of bacon for my husband

not a huge deal, but when your traveling with kids it just doesn't work

very good gym

breakfast prices. we have 3 kids, a family of 5.

nice corner view breakfast was excellent

in room breakfast was excellent

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

absolutely a fantastic experience. from the check in to the late check out perfect

i also was expecting more weights/resistance equipment in the fitness center

no fitness center

requested a early check in, a month before my stay

didn’t like that kids under the age of 18 can get in the hot tub

then after our second day nobody cleaned our room or took dirty laundry

plus they got us in on early check in which we were so happy about

there is a pool, hot tub, guest laundry and workout room on the bottom floor

early check in, cocktail hour and breakfast and location to r& r hof

service express room service timely and good food

the restaurant and bar was closed aswell as the pool and no breakfast was served

they had an immaculate gym

no room service

room service options limited and poor quality for huge expense

the gym was really nice, equipment was well maintained

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining

valet was great, bar and restaurant staff was great

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

good gym.

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

they said yes it has a kids menu

the hotel was very accommodating for several issues we had

too many kids in the pool splashing around so we couldn't swim

the continental breakfast was a standout. we consistently had a nice start to our day.

early check in great

the pool was closed.

place was clean, breakfast was great

pool not open

the gym is a private gym attached to the hotel

amazing gym, bar and breakfast!

the bar closed early

the gym, the breakfast , the bar. the staff! the location.

the free wifi was difficult to get on

the pool hours were horrible

at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim so the kids were very disappointed in that part

all hotel phones should always be working funct ional(no continue excuse about wifi) (-)wifi in my room was weak - i had to use my phone to get strong access (+)hard time hooking up to wifi. (-)wifi connection was really bad in the rooms and we had to pay extra to move to a non-smoking room (-)connect to wifi both phone and laptops (+)at least were no bugs or anything of that sort, decent wifi and a mini fridge, it was a decent size room and since i didn't spend much time there it was (+)the price was reasonable; the location is convenient (just off 480); the bed was comfortable; the wifi worked (-) no wifi (+)no wifi plugs do not work in room (-)wifi never worked, advertised as included

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

the kids

was clean, the bed was comfortable and the free breakfast was well stocked, even close to the end (10 am)

kids loved the pool area

location, breakfast was really good, staff was very pleasant

roomy, comfortable room. delicious breakfast buffet. friendly, courteous staff.

i used the facial bar of soap

i did notice it also had laundry facilities which many would

curtains, only a light shade that let all the light from the outside parking lot outside

same family that owns motel 6 in the same parking lot owns also holiday inn express

parking lot was a little messy

pool & sauna were peerfect

we want to come back to enjoy the spa downstairs and restaurant/bar

the only point of improvement i would suggest is better lighting for the outdoor walkway and parking

easy reservations for spa services

messages and spa were fantastic.

how early the spa close

there was a bar which we did not get a chance to experience they were only open tues 4pm to 9pm thru sat and we

for visiting hiram college; hotel has a bar & restaurant

the hotel had a cozy atmosphere and had plenty parking.

restaurant and bar service is awesome

parking

i didnt have enough time to use the pool

there was a laundry room for guests to use on our floor

pool heat was broken the first night i was there and closed the second night i was there

no breakfast currently due to covid

friendly staff, clean nicely updated rooms, and a good free breakfast included

swimming pool

breakfast options weren’t good.

breakfast was good and the pool was fun staff was great

friendly and helpful staff. nice pool and jacuzzi,

waffles ware surprisingly really good breakfast was amazing rooms ware clean and comfortable

the spa tub was nice and for the price of the room we were happy with it.

the tub and spa was dirty

drain plug was tricky on spa tub!!

the spa bath had hairs and a ring on it

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

activity area because they have more than just a pool is amazing

located, hot breakfast, nice jacuzzi next to the pool

game room and massage chairs, mini golf

the kids love the pool and the mini golf the slides

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables, corn hole, and an arcade

free self parking. breakfast items were pricey and we did not eat there.

parking also older lady at the front desk rude as ever

kids loved the pool

pool area cleanliness could have been better.

pool was closed, but i understand is because of covid

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

free breakfast in the morning was a plus

the breakfast selection was small