breakfast wasn't included.

breakfast was better than other hotels that have more than adequate food and throw half of it away

the hotel does not offer breakfast.

smelt like trash going through the halls and kids running everywhere glad i didn t stay

no room service which was part of the reason we stayed there

there were some noisy kids above us for several minutes off & on.

the room the kitchen

i didn't use the pool or gym but they looked great

little disappointed when told pool was opened until 11p and returning from dinner, seeing pool was available, only to find the

workers allowed the little kids staying at the property to run wild

the pool was closed

cute lil fireplace. nice size room with a kitchen incase i wanted to cook sumthin.

my kids wanted to swim and couldn’t

they need inside pool

the front desk clerks the room attendant the cooks in the kitchen

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

excellent breakfast and friendly cheerful hostess.

also the breakfast used to be better that needs to go back

the kitchen was perfect and had everything you needed to make a light meal

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

having access to the pool, bar and pool table offers a very nice touch

pool is small

was very upset when o got there and there was only and indoor pool

the loud noise from the kids

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

the fitness facility could not be used and the breakfast was poorly managed

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

bsite did not say anything about it being closed for renovations), a sign said sorry the pool/fitness center is closed; room smelled like marijuana; theee were 2 armed police officers in the

had to ask for cups, found dirty laundry in hotel room

swimming pool for my kids.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

had to leave before breakfast, but the bar service saturday was great

the fact the pool could be warmer haha

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

not free or particularly good; bar minimal & not friendly

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

the bar and the location

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

the younger kids took over the hot tub

location of the breakfast was alright selection of ingredients was good….. no complaints

loved the hot tub and pool

would like to see more variety on the breakfast and kickback menus

great gym and pool and breakfast...

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

hot breakfast, spacious comfortable room, 24 hour fitness center

the staff were awesome, room was great and breakfast and the pool were good as well

the pool was closed, and there was no microwave in the room which would have came in handy.

well equipped kitchen

the bed was comfortable. pool and deck area nice.. breakfast was tasty

the gym and laundry were helpful to have onsite

it had kitchenette with everything to use to cook

i love the free laundry option! this was a very quiet hotel as well.

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

it’s very nice place and comfortable beds i liked the breakfast

the breakfast and the cleanliness.

clean, comfortable beds, nice breakfast options

coffee in room and in breakfast room could be better.

pool. available coffee.

breakfast was nice

clean. good breakfast.

pool was crowded with kids during our entire stay. day & night.

i think kids have been jumping on it

breakfast was good. location very good.

pool was also very very chlorinated, which is great for cleanliness

breakfast had great options and clean tables, etc

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

good breakfast. didn't use gym or pool. room was clean

barbra asked for a mention for the kitchen

the breakfast was perfect, fresh and tasty

the kitchen was very useful

no bathtub in our room and the pool was not very clean and was small.

the pool wasn't open but thats not the hotels fault!

i had no complaints but my dear other half wished the fitness room was a little bigger

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting wipes container in the fitness center

i liked having a sitting area and kitchenette

nothing worked in fitness

pool very small but nice

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

being near hospital & having shuttle was essential

my children and i love the gym was open 24 hours

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

in bar was not the best buy ok if you could not venture out

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

booked this place because it had a shuttle service, which was good because i am not from the area

if you use room service it's a 22% gratuity charge and also 2

start with, they accommodated an early check in, which was great

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

the bar options.

decent breakfast

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

breakfast is simple but delicious, and staffs are very helpful

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

very clean. nice breakfast. quiet. nice price. nice location.

location, friendly staff, clean quiet room, very nice restaurant and bar on site

location, courteous and professional staff as well as the free full breakfast.

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

the breakfast buffet on the 14th floor was exceptional

access to cleveland clinic and ease of obtaining shuttle service as needed

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

very friendly breakfast survers

3 spots were being taken up by hotel shuttles

it was a real apartment with a full kitchen, breakfast bar, living room area with couch and desk, sleeping alcove and dressing area by

clean , location , shuttle , breakfast , staff

there were kids screaming and running up and down the halls at 12:30am.

small pool

the staff was so friendly...pool guy great!!!

pool was unavailable , and the key entry from the outdoor space did not work

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub was out of order and by the looks of it , had been for

nice continental breakfast in a quiet room

we were at the end of breakfast, so a little sparse.

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

there was a continental breakfast. not many choices. muffins were fresh.

breakfast was fine.

it's difficult to get room service to answer their phone.

bar staff very friendly-allowed us to sample beers before our selection

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

close to cleveland clinic and the shuttle came everyday

convenience to cleveland clinic was awesome. and the late check out was what we needed.

so friendly and shuttle service was great

the pool, laundry, and gym were open

helpful, excellent local with shuttle running constantly to get you to clinic, walking distant to fast food, front desk clerk

room service

breakfast was cold, did not taste good.

has an indoor pool and gym

beds were very comfortable and free breakfast was amazing

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

didn't care for the parking charge

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at an airport or resort

was no room service changing out towels making up the bed and empty the trash cans in the room during our

no room service or breakfast was provided

food, room service

the breakfast was so good and consistent

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

eyes burning and some kids in out group broke out in rashes

liked everything about the property from the room to the daily breakfast

was shut down for maintenance one of the reasons why i booked it for the kids

it has a indoor pool that actually works it was down earlier today they made sure it was back and running by time i

last night kids were running down the hall, opening and shutting doors

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

i like that we can open the window for fresh air. also like the laundry facilities.

there were tons of kids in the hot tub, shouting and splashing

no room service.

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

bar inside was one of the reasons we stayed at this hotel

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has a certain hour

parking

like that the pool was closed but it was mid december in cleveland and it was frozen

some machine made a lot of noise in the pool area in the middle of the knight

the pool was not in the sun.

wifi was sketchy

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

that it didn’t have a indoor pool

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

the full kitchen was an asset

we loved the outdoor pool

i liked the kitchen and how clean and spacious and quiet it was

no kids running around acting crazy

pool area closes at 7pm and we got there at 7:23pm

kids enjoyed it but it could have been better for my room i had to switch rooms because of an

the pool wasn't open all day.

no kids running around acting crazy

grab and go breakfast uninspired though not surprising

they dont have a pool and don't say when breakfast start and ends

no swimming pool for the kids.

breakfast wasn't good at all

a bigger breakfast would be great

they especially liked the breakfast

the breakfast was really good

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

pool wasn’t operational

breakfast was understandably not as expected but considering the circumstances, was a great effort

some aesthetic, filling holes in the parking lot, buffing and dusting off the old metal furnitures in the

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

but we always got whatever we asked for cleaning wise and room service wise

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off electrical

the room i received was not well vacuumed and old laundry baskets were

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

hot tub was down and no breakfast lol like they said

i should be able to go in the hot tub at i am- especially when the gym is 24/7

wanted to use the gym - not available lacked adequate coffee and tea supplies

there was no hot breakfast, only coffee, juice, packaged cereal, cereal bars and old fruit

gym was clean and breakfast was very good

breakfast bar wasn't fully open or the pool

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland clinic

also pool and gym were both down

gym on site

would have liked longer breakfast hours for the weekend

the shuttle could came picked us up. also smell of subway made me hungry.

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering where everyone can see us

staff nice , great area for kids while traveling.

adequate gym facilities

was nice staff was okay pool was disappointing, no supervision from kids in there , wasn’t able to enjoy our girls trip

i like having free wifi

the pool and hot tub were perfect for the kids

pool and the gym was being renovated

fitness room and guest laundry were closed.

breakfast was pricy but delicious!

breakfast buffet was pricey and not very good

the gym and pool area needed some tlc

pool area could of been a little warmer as well as pool water but hot tub was great

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

the amenities such as the roof top bar and downstairs restaurant were out of this world

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the vault bar was the best bar i have ever been to

room service food had a good menu but the actual quality of the food was only okay.

hannah, in particular, was very helpful, even delivering room service as she was heading out for the evening

gym was spacious and clean

our room was not ready, and we headed to the bar attached to the hotel

uly yours did not disappoint)

in regards to local places to eat, i visited the city tap bar which i would highly recommend and it was only yards away

could have been some toast with the breakfast buffet

loved the location, gym and beds were comfortable.

gym was great too

breakfast

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

awesome location, excellent room, and amazing breakfast.

great location, big rooms. full kitchen

plenty of room, nice kitchen

woman working at the continental breakfast was so kind and treated all guests like she knew them

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

suite had a lot of room for family with kids

some of our friends said it was loud at night in the hallways with kids running

no bacon in the breakfast bar

clean and good breakfast

we ordered room service from the 1890 restaurant at the hotel

didn't have breakfast at the hotel

beds were too soft. no microwave in the room. basic wifi to check email was bad

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

gym was closed until 8 pm when we checked in, due to a wedding being held there in the open area

they had an immaculate gym

no breakfast or pool

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

staff was nice, location was awesome and restaurant and room service were great

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to dry my cloths even though i'd already checked out

great breakfast and lots of amenities - pool, gym, lounge, etc

we also enjoyed the quaint bar for cocktails and the free breakfast was first rate

had a bar, pool & hot tub

early check in, cocktail hour and breakfast and location to r& r hof

nice corner view breakfast was excellent

in room breakfast was excellent

convenient location, nice facility for exception that fitness center was closed

the fitness center and atrium pool!

i also was expecting more weights/resistance equipment in the fitness center

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

requested a early check in, a month before my stay

was very good, the choice of main meals for dinner should be better it was obvious that the bar was a popular place for people who lived and worked in the area if you improve the dining

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

spa as

the fitness area/gym was great.

they also had to wrangle all of the hockey kids the parents never watch

pool,location,and gym

room service was excellent

the hotel was very accommodating for several issues we had (broken glass, sick kids, etc) which was very appreciated

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

room service was great except the pasta of the day

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

drain plug was tricky on spa tub!!

the spa tub was nice and for the price of the room we were happy with it.

we had reserved 2 king suites with jacuzzis&spa bath

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

the free wifi was difficult to get on

staff didn t know about bar hours

from the front counter to the gym

hotel was very modern, and the gym was the best hotel gym i ve ever seen

wifi was not secure, very slow or non existent connection

breakfast was not great

kids loved the pool

wound be great to have breakfast included in the cost for our stay

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

the only thing i want to improve, is the gym but the rest of it is very nice.

pool wasn't open

the room, pool and staff.

the hotel also has a bar and a mini-market in the lobby

dining area and staff were fantastic. coffee bar in morning was great.

no bar or lounge for a cocktail on site.

very close to the mgm casino where i was attending a concert. clean rooms!!!

pool was perfect size

there was a big dining area for breakfast, a nice sized pool, and a small gym

the breakfast was ok

clean. welcoming, friendly and warm enviroment. breakfast was so good

location and it had access to laundry machines.

coffee was great 24/7, breakfast was good as

pool not open

great breakfast. comfortable bed.

early check in great

didn't need pool, fitness ctr, not even the shower

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the lobby in the morning

was told you had a pool then got there and was told it was closed due to maintenance

there is no pool

the fitness and pool rooms were closed which was disappointing

we also booked spa treatments and they were fabulous

the only point of improvement i would suggest is better lighting for the outdoor walkway and parking

easy reservations for spa services

how early the spa close

there are several driveways and the hotel entrance is behind the parking lot and not clearly apparent

the pool area is amazing and so is the backyard

the parking was a bit difficult and confusing.

only con was that my teens wanted to use the pool but too many little ones in there

it s beautiful well except they pool but i believe they are currently fixing the issue

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early, due to that we were unable to use our vouchers given to us

pool was great and breakfast was exceptional especially with kids!

the pool being open. the front desk associate was a doll! very helpful.

kids loved the pool area

fitness center

pool was great and breakfast was exceptional especially with kids!

the breakfast

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

only thing i could see that could've been better is better breakfast selections

free breakfast in the morning was a plus

there is even a free breakfast in the morning

easy to find and great breakfast

breakfast was great, staff were friendly, beds were very comfortable, gym was adequate

the on-site parking and location was also convenient

complimentary breakfast was convenient

i did notice it also had laundry facilities which many would