the staff were awesome, room was great and breakfast and the pool were good as well

the coffee could have been better the rest of the breakfast was good

breakfast was really delicious. the food and coffee were the best we've had at a hotel

the breakfast was good, and the area was nice and clean

hot breakfast, spacious comfortable room, 24 hour fitness center

the bed sheets were fresh and the kitchen in the suite was well thought of

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

breakfast options were plentiful with sausage, scrambled eggs, fruit, and waffles

the outdoor only pool ud83eudd79.

also didn't have breakfast, but it was probably good

breakfast was still not

coffee in room and in breakfast room could be better.

still would like to see a hot breakfast considering the usual price of the rooms.

serving breakfast in the morning with plenty of coffee and juice

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

location, courteous and professional staff as well as the free full breakfast.

breakfast was not included in price. the cafe was pricey.

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

there were only two handicap parking spaces near the front and side entrances

wanted breakfast to last a about 30 minutes longer.

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

pool and workout area

the staff was so friendly...pool guy great!!!

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

the pool and the outside area.

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

excellent breakfast and friendly cheerful hostess.

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

the morning kitchen staff

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

fitness center was clean and available

there was no room service

fitness room was closed

no room service which was part of the reason we stayed there

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

it would nice to have some veggies for breakfast, and the pool was out of service.

the room the kitchen

location was perfect, service was good, bed was comfortable, very clean surroundings loved the kitchen

helpfulness of staff and room amenities rank high. kitchenette was really nice.

on the morning of checkout we went down for breakfast and there was a gentleman who has some sort of medical emergency and the staff took great

my kids wanted to swim and couldn’t

pool

the space and the kitchen feature

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

only thing missing was the pool not being open, but that may have been due to us having unseasonably warm weather

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

fitness room, and hot tub out of service all week with no notice advising customers booking rooms

bsite did not say anything about it being closed for renovations), a sign said sorry the pool/fitness center is closed; room smelled like marijuana; theee were 2 armed police officers in the

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

the accommodating staff and room service options.

parking lot

even let us stay in the pool longer, my kids loved that

laundry and microwave were good for amenities

the pool wasn't open all day.

the pool area was nice had plenty of room for kids to enjoy themselves and adults toi

towels was needed at the pool area

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

not free or particularly good; bar minimal & not friendly

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the lobby bar was a bonus

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

a lot of kids running in hallway after 12 night.

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

the pool and hot tub was a lot of fun and an extra bonus i would say

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

clean, quiet, great area with shopping and restaurants close by, hot tub, 24 hr gym and nice

have had a larger pool area and it could have been slightly cleaner

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

lots of parking

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

the inhouse breakfast menu and food was great. plenty of parking, good location.

we had reserved 2 king suites with jacuzzis&spa bath

the spa bath had hairs and a ring on it

drain plug was tricky on spa tub!!

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

the only thing i want to improve, is the gym but the rest of it is very nice.

stay for breakfast but the overall experience was amazing

breakfast should be included.

pool wasn't open but that's due to the times i'm sure.

free shuttle services were offered which helped take away some of the stress

coffee in the room, gym and pool available, free shuttle service breakfast available

being near hospital & having shuttle was essential

coffee in the room, gym and pool available, free shuttle service breakfast available

the shuttle and the friendliness of the staff.

there is also a small bar downstairs that is open at night

the bar was closed

breakfast has been going downhill for a few years. it's no longer a plus

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

location .. amenities .. bed comfort .. early check in ..

if you use room service it's a 22% gratuity charge and also 2

could use a second eating room. bar is crowded and noisy

to order room service for breakfast 2 days and there were problems both days

to cleveland clinic but hotel shuttle or walking

it was very roomy. had an excellent breakfast and wonderful staff!

help us arrange shuttle bus pick up to cleveland clinic

liked how the one of the breakfast attendants offered to make me bacon tomorrow :) oh yeah, great gym: more bonus points for the peloton

very friendly breakfast survers

this included reception, house cleaning, maintenance, shuttle drivers

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

the room service was really good

room service was quick and delicious

good i had room service

great for us with hospital so close. shuttle service fast and also within walking distance

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

the clinic shuttle buses made it convenient and quick to get around the medical buildings

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

it was very beautiful and well kept. perfectly clean! great room service too!!

very close to cleveland clinic. shuttle service runs every 15 minutes from hotel to hospital.

everything was great and they would shuttle you to the cleveland clinic and

dinning are was wonderful & like how kids eat free at the buffet

shuttle to dr. ! really everything!

and my daughter loves the pool

breakfast was only adequate

i don't remember there being any other breakfast

coffee was good, but the rest of the breakfast leaved a little to be desired

i loved the pool table and the jenga set up

breakfast was fine.

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the lobby in the morning

with covid no breakfast or pool so i can’t rate that. the bag breakfast was nice. nice room.

the pool was closed

i went to the sheraton hotel website it showed a beautiful pool at this location

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside seating areas

breakfast was nice

room was clean and comfortable. pool was nice.

there were lots of kids there for a tournament

room, swimming pool, staff, breakfast, location

was extremely comfortable and the breakfast was excellent

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

cleanliness, comfort, & the pool

good breakfast. didn't use gym or pool. room was clean

clean. good breakfast.

i liked that the hotel has a pool. very clean rooms.

i was accommodated with early and late check out

a full sized refrigerator is very nice, along with a full kitchen set

the breakfast was perfect, fresh and tasty

bedding, adjustable heat/ac, very good fitness room, typical breakfast, complete kitchenette

clean, & good breakfast

sticky kitchen floors. didn't like the bedding.

room was adequate and the kitchen was a bonus.

the continental breakfast was nicely displayed with lots of seating

but they can work on the breakfast it was cold and the sausage was not good

the property had a pool and fitness center, which we utilized

no gym or swiming pool

gym could make some improvements

i just wish it was a microwave i had my kids

the shuttle could came picked us up. also smell of subway made me hungry.

staff nice , great area for kids while traveling.

couldn't use pool or hot tub due to all the kids

you have to pay for wifi as while, not worth spending any of your money on this hotel

i could have used more bags in the room for our dirty laundry

early check in and never heard back from the hotel

the pool was freezing!

indoor pool, jacuzzi and gym

it was so clean the staff was very nice and the breakfast bar was very nice

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel’s, cavs game

great location, great facilities, great dinner and breakfast, and the staff was outstanding

hot tub, pool and sauna were amazing

the amenities such as the roof top bar and downstairs restaurant were out of this world

the vault bar was the best bar i have ever been to

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the rood top bar is an experience and i loved

a lot of nice venues in hotel. gym was great. great location.

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

and the gyms are usually great too

we ate breakfast and two dinnes/drinks while there

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

bar and restaurant staff was very friendly and accommodating

the hotel gym facility was so nice

bar tenders friendly

a very surprised that i had to pay for breakfast

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

clean and good breakfast

the gym

staff, location, breakfast, gym and cleanliness of hotel was great.

suite had a lot of room for family with kids

breakfast is always good

the kitchen is nice

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

location .. size of room perfect for number of guests .. breakfast delicious ..

there was a full kitchen and fireplace

also only one bottle of shampoo and one bar soap for occupancy of two people

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

fitness gym well provided and functioning

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we really appreciated

we ordered room service our first night and it was very good

kids slept like rocks on the beds all night

great gym

breakfast was at a restaurant in the arcade, delicious pancakes :) a couple of boutique stores and

breakfast service at the restaurant was rather slow. other than that, no dislikes.

breakfast was simple due to covid but it provided us with our basic need

only disappointing aspect was that we had to pay $150 for early check in

breakfast prices. we have 3 kids, a family of 5.

the wings at the bar were disgusting. they were rubbery and fatty. the drinks were good.

happy hour, big room, clean, nice pool, close to restaurants and bars!

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

we took the free early check in

decent-sized gym and pool, building is surrounded by beautiful plaza and grounds

no pool

could not use pool.

swimming pool

breakfast was cold, did not taste good.

free breakfast and it's a really nice hotel

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

the room service menu could be a little more robust.

the gym was really nice, equipment was well maintained

spa as

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

convenient location, nice facility for exception that fitness center was closed

no fitness center

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

absolutely a fantastic experience. from the check in to the late check out perfect

i also was expecting more weights/resistance equipment in the fitness center

nice corner view breakfast was excellent

in room breakfast was excellent

the pool was pretty lackluster and didn't have hot tubs

room service was slow- quoted 30 minutes, received food over an hour later

it has a gym and stunning views of the ocean

they said yes it has a kids menu

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

late check out and a toothbrush we're free of charge

pool, 24hr gym, courteous and friendly staff.

the swimming pool wasn t open

there is a nicely maintained pool in facility as well as a bar, and exercise room

convenient to family. decent gym

the bar closed early

the gym, the breakfast , the bar. the staff! the location.

room service took to long.

the gym closed at 5 pm on a sunday which was a bummer

bar area would be great for a breakfast buffet in the morning

i love the free drinks and snacks, and the included breakfast was great.

didn't read the fine print and there was a charge for parking

june 29th was my mom's birthday and the bar staff sang happy birthday to my mom and gave her a piece of cheesecake for her birthday

could use more parking

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

we booked the room to have alone time away from the kids at home

breakfast bar attendant

i like that we can open the window for fresh air. also like the laundry facilities.

the pool was closed

the pool was not working for the kids

was shut down for maintenance one of the reasons why i booked it for the kids

good breakfast with lots of choices and friendly staff

luckily the breakfast buffet opened by six a m with nice fresh coffee

screaming in hallways , kids running around , people getting ice from ice

staff was friendly, & breakfast was great

some machine made a lot of noise in the pool area in the middle of the knight

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

pool was nice

the wifi worked very well for my laptop but not on my iphone - not sure why

there were plenty of things to occupy kids

loved our room great space for us as no the kids

the full kitchen was an asset

very nice rooms . staff friendly and enjoyed the breakfast .

eggs were a little runny, but all the other items at breakfast were very good

bar inside was one of the reasons we stayed at this hotel

to many kids and not enough adult supervision

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other

no room service.

there is a bar and music and food at the facility, this place is very clean

breakfast was fair

breakfast - my kids enjoyed the waffles and fruit available

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

staff. breakfast

breakfast selection was small

the bed was comfortable and it was nice that they served breakfast in the morning

pool wasn’t operational

pool was nice

the breakfast was really good

i didn't use the pool or the exercise room, so i can't comment on those

all around positive experience besides the cops in parking lot all day that part makes me wonder if this location is ok but i haven't seen any

room service ate our donuts while we were out but left the trash

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just a roof over your head

very clean friendly staff lots if free parking..would stay again

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

i like having a kitchen so i could make a simple dinner

gym was clean and breakfast was very good

the gym and the indoor swimming pool

breakfast was a little disappointing.could of have more variety as far as hot food options

breakfast bar wasn't fully open or the pool

i should be able to go in the hot tub at i am- especially when the gym is 24/7

like that the one staff lady told us the first day about pool times and they ended up being incorrect and closed the pool early due to maintenance

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

there is also a gym and an indoor pool which was nice

breakfast got the job done !!

parking lot was really full.

the breakfast is outstanding i would definitely return

room was actually a suite, plenty of space and very comfortable pool area was a bonus.

breakfast was awesome

breakfast was good and the price was insane cheap for what they offer

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

the hotel also has a bar and a mini-market in the lobby

the breakfast bar and bar but i understand due to the covid

i didn’t like the fact that the pool was dirty & the hot tub .

also there was no fitness room as advertised

the early check in/late check out

the breakfast

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

there is even a free breakfast in the morning

kathy, who handled the breakfast on our saturday and sunday morning there(5/19 and 5/20/18), was an absolute joy to know

pool closed

complimentary breakfast was good and

room cleanliness. breakfast was good. quiet place

early check in great

breakfast was good and the woman working it was extremely nice and pleasant

breakfast employees very friendly

the breakfast was ok

room, location close to national park,tea & water available in lobby, basic breakfast available, friendly

the feee breakfast was lacking but the coffee was good!

pool was under construction. otherwise everything was great.

was great, pool was very nice

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many options, and the staff who were

the pool was great

would like to have seen a change in the daily breakfast

i loved our room, loved the spa robes and the technicians at the spa were very professional and friendly

our spa experiences, our meals at the cabin, and our accommodations at the resort were all amazing

we also booked spa treatments and they were fabulous

the only point of improvement i would suggest is better lighting for the outdoor walkway and parking

it was a peaceful experience overall, and extremely convenient to have the spa and restaurant all inside one location

we hit the pool after checking into our room and it was relaxing and a comfortable temperature

the hotel had a cozy atmosphere and had plenty parking.

restaurant and bar are convenient!

swimming pool available, big parking lot

the pool and sauna were absolutely perfect