nice continental breakfast in a quiet room

coffee was good, but the rest of the breakfast leaved a little to be desired

breakfast was fine.

there was a continental breakfast. not many choices. muffins were fresh.

the breakfast was only adequate.

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

pool was spotless and excellent for my needs in use of the pool

i liked that the hotel has a pool. very clean rooms.

great hotel. staff were amazing and breakfast was awesome. the pool was super clean.

favorite part besides shower and pool was her

the property had a pool and fitness center, which we utilized

the breakfast wasnt good at all, poor selection of food.

room was adequate and the kitchen was a bonus.

but they can work on the breakfast it was cold and the sausage was not good

good location for us. great parking. fast elevators. nice staff.

breakfast was upscale

breakfast was excellent

the kitchenette was well equipped for a weekend staycation

a full sized refrigerator is very nice, along with a full kitchen set

was extremely comfortable and the breakfast was excellent

pool was crowded with kids during our entire stay. day & night.

indoor pool, comfy couch, laundry, friendly and helpful staff!

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end of every day without interfering with our other plans

my family really enjoyed the pool and the cleanliness of our room.

the lobby bar was a bonus

bar attendee was awesome, felt as if i was in the

the bar and the location

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

very clean, spacious units breakfast buffet had many options and the food was delicious

hotel manager at breakfast treated us like the first guest of the day despite us arriving almost too late for the

for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with appropriate towels included

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

the staff was friendly, the pool is regulated by staff to avoid hotel pool parties

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

felt safe, parking, and the shower was excellent

the pool and gym were nice facilities.

a short drive takes you to starbucks and there's food options a short walk across a parking lot

clean, quiet, lots of parking, comfortable,cand good coffee.

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

the whole stay was wonderful. the kids enjoyed themselves. and i was able to relax

enjoyed everything but pool was a bit cold for kids/wife.

kids knocking on doors during night time

kids knocking on doors during night time

kids playing on elevator

my kids wanted to swim and couldn’t

choices for kids at breakfast

also enjoyed that it had a kitchen

didn't care to have my kids around that

great breakfast, great room size, very clean establishment.

shut they shut the pool down because of this then at breakfast no one was watching the areas same kids was stick there hands in the food took entire pan of bacon & sausage and threw it in the trash

often kids do not read the warning

i didn't use the pool or gym but they looked great

pool was being worked on, so it was closed. but it wasn t a deal breaker.

the breakfast was a pleasant change compared to usual places

breakfast wasn't included.

needed wifi info that wasn't on key card or in room

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

fitness room was closed

no room service which was part of the reason we stayed there

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

towels was needed at the pool area

was very upset when o got there and there was only and indoor pool

excellent breakfast and friendly cheerful hostess.

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

courteous and most helpful staff. excellent amenities in the room including a kitchen.

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

the breakfast was good and the staff was friendly and attentive

it had a small kitchen, and two entire bathrooms which made it really nice for us and our son and his friend

the gym and laundry were helpful to have onsite

tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

well equipped kitchen

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

it’s very nice place and comfortable beds i liked the breakfast

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the breakfast and the cleanliness.

still would like to see a hot breakfast considering the usual price of the rooms.

kitchen in the room

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

breakfast was cold, did not taste good.

could not use pool.

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

staff was nice and breakfast was perfect

the location and the staff are friendly and helpful self laundry is available room are big

ambiance and the pool

great gym and pool and breakfast...

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

the pool closed but not their fault

we also booked spa treatments and they were fabulous

also, parking lot entrance not illuminated well

the parking lot was dark along with the walkway

the only point of improvement i would suggest is better lighting for the outdoor walkway and parking

messages and spa were fantastic.

teen swimmer enjoyed the large pool

ry important

for overnight was excellent, staff was realy friendly on reception and bar too

the parking was a bit difficult and confusing.

to unwind when we got back to the hotel, we went done to have a drink and unfortunately the bar closed early, due to that we were unable to use our vouchers given to us

staff, very clean and spacious room, good wifi, good location just off the freeway, far enough to be quiet

we loved the restaurant, very nice breakfast buffet

the complimentary breakfast buffet in the restaurant was very nice

old school italian restaurant on the first floor--- decent food & friendly bar staff

very clean. nice breakfast. quiet. nice price. nice location.

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

the pool and the outside area.

pool and workout area

pool was unavailable , and the key entry from the outdoor space did not work

gym facility lacked weights.

i didn’t like the fact that the pool was dirty & the hot tub .

the breakfast bar and bar but i understand due to the covid

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

the pool wasn't clean

room cleanliness. breakfast was good. quiet place

the room, location and breakfast were wonderful

the breakfast was not that big.

complimentary breakfast was good and

the pool was closed.

that pool wasnt open but with covid understandable

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

pool and fitness center closedud83dude16

breakfast was good and the woman working it was extremely nice and pleasant

the breakfast was ok

the hot tub didn't work and the lady doing breakfast was rude to kids and

even let us stay in the pool longer, my kids loved that

it made me so uncomfortable i told my kids to throw the food away and we would go to mcdonalds

good room service and quietness

long check-in time room service short staffed

drain plug was tricky on spa tub!!

the spa tub was nice and for the price of the room we were happy with it.

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

we had reserved 2 king suites with jacuzzis&spa bath

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

pool was closed, but i understand is because of covid

clean room. staff very nice. pool closed currently.

kids loved the pool

breakfast should be included.

pool wasn't open but that's due to the times i'm sure.

it sounded like kids were running and jumping off the beds like they were going to fall through the floor

amenity was a pleasant surprise; the description (as far as i can remember) didn't list a pool or hot tub

breakfast was awesome

liked everything except the pool being closed

room and the hotel in general was very clean, pool and hot tub was quite enjoyable, breakfast selection and attendants were outstanding, exercise

parking only on one side of the building making for a long walk with luggage to my room

while not a scenic spot, managed to have pleasing landscaping and enough trees surrounding the parking area to screen the neighboring buildings and streets

a great variety of food was offered at breakfast and the staff were very accommodating

breakfast was delicious. the breakfast lady was super sweet. very nice facility

needs more parking.

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

my children and i love the gym was open 24 hours

being near hospital & having shuttle was essential

- gym needed remodeling (water leak)

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

bar and grill staff are very friendly, and we overall enjoyed the room and stay

loved the shuttle and the warm cookies and comfy

we had appointments with the cleveland clinic and was pleased that we had a shuttle

good gym. good restaurant dinner service. very efficient valet support for parking.

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

staff was excellent, let us do an early check in, we arrived early fro out of town

paying for parking. breakfast was just ok.

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

there is also a small bar downstairs that is open at night

wish all the chain motels could come up with a better breakfast

really wish the breakfast would go later than 930, especially on a weekend

breakfast had a diverse good range of options hot and cold

and great breakfast every morning

great location, nice and clean, great night sleep, breakfast was tasty

breakfast bar is by far the best i have ever enjoyed during any of my many travels

good i had room service

breakfast could have been having slightly more variation

the dining area and breakfast and lunch area were lovely.

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

didn't like the lack of shuttle directly from hotel to cleveland clinic

amazing staff, clean rooms and amazing breakfast

we got in late, but the bar and kitchen was still open so we could have dinner

it is nice having a real kitchen for making small meals and cleaning up

very friendly breakfast survers

clerk was amazing - friendly, accommodating, efficient breakfast was a winner - exceeds competitors'

breakfast was perfect

pool was closed. kids were very disappointed

coffee.. pool not open

were very disappointed that the pool was empty

the wifi is the most terrible i've ever had in a hotel

pool could have been warmer and should have included breakfast.

laundry room had new washer and dryers and was kept clean

wifi was hardly existing

feel more bleach or stain lifter needs in laundry

our room service dinner was excellent

great for us with hospital so close. shuttle service fast and also within walking distance

convenient with laundry and gym room

close to cleveland clinic and the shuttle came everyday

the bar was a bit pricey

room was clean, bed and pillows comfortable. i used the little gym

spacious and beautiful hotel, convenient restaurant, pool, gym, cleanly rooms, friendly workers

sauna needs to hav tint on window bcuz lil kids be in there swimming,

it was very convenient that the was food and a bar on site

got approached by homeless man asking to talk to me and my two kids in the parking lot

the fitness and pool rooms were closed which was disappointing

no pool open. no bat or restaurant open

on doorways) and hallways need some cleaning, hotel itself is very basic to no amenities, no pool or outside seating areas

there is no pool

was told you had a pool then got there and was told it was closed due to maintenance

i just wish it was a microwave i had my kids

free shuttle service to the cleveland clinic

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

plus we was able to get early check in and late check out so that’s a major plus

late check out and a toothbrush we're free of charge

excellent staff and clean room. free coffee and tea. good pool and gym.

staff was excellent- free coffee and breakfast as well!

like breakfast

pool, 24hr gym, courteous and friendly staff.

no free breakfast or wifi but that still would not stop me from staying here again.

the pool was freezing!

kids loved the pool

the place had no pool, no gym, no bar and no restaurant, but was advertised to have them

the kids loved spending time in the pool

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

hot tub was a little too hot and pool a tad too cool.

great location, great facilities, great dinner and breakfast, and the staff was outstanding

the bed was very comfortable. the poor and spa were clean and well maintained.

clean, great location and early check in and late checkout.

a lot of nice venues in hotel. gym was great. great location.

vault bar not open on sunday

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the amenities such as the roof top bar and downstairs restaurant were out of this world

the vault bar was the best bar i have ever been to

the rooms, the restaurant, room service. the cost

the free coffee service in the immaculate lobby and he also recommended a great place to get breakfast just a few blocks from the hotel

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

only complaint would be room service came in togo containers

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant they

it was our first time adding the breakfast to the reservation and it was worth it

good gym

great hot breakfast, nice little bar, valet parking

the hotel gym facility was so nice

a breakfast option included would have been nice.

i wish the bar was open a little later;)

woman working at the continental breakfast was so kind and treated all guests like she knew them

the kitchen is nice

breakfast was full and fresh with the nicest kitchen lady

location. everything in walking distance. free breakfast.

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

swimming pool, hit tub too small

nice breakfast

actually had breakfast... clean, good pool

6 behind that shares the parking lot was little sketchy

the swimming pool and included breakfast was very convenient for my family

pool was small and better pillows would be nice

close parking

room service was great

lots of free parking

there was an odd smell outside the gym

staff, location, breakfast, gym and cleanliness of hotel was great.

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

suite had a lot of room for family with kids

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

breakfast is always good

there s also a wonderful spa and a couple great restaurants in there as well

the breakfast was worth it

not a huge deal, but when your traveling with kids it just doesn't work

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

we didn't have breakfast at the property

great gym

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

we ordered room service our first night and it was very good

a discount or free breakfast would be a great addition to the stay

kids slept like rocks on the beds all night

wish the gym was a little bigger

there is a pool, hot tub, guest laundry and workout room on the bottom floor

the gym could be better equipped.

male staff member at bar during dinner snack time was rude

decent-sized gym and pool, building is surrounded by beautiful plaza and grounds

nice corner view breakfast was excellent

in room breakfast was excellent

joe at the bar was exceptional...location was key..they got us an early check in as requested.

no fitness center

absolutely a fantastic experience. from the check in to the late check out perfect

disappointed that pool and fitness center were under renovation.

the fitness center and atrium pool!

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

also they have now added a spa - great reason to come back

friendly and helpful staff, the gym, location was excellent.

the bar menu for main course meals

everything. great pool, room,staff is amazing!

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

the room was very clean and the pool was well maintained and clean too

friendly staff and pool hours.

the food was not good. more of a selection needed at the restaurant and room service

pool heat was broken the first night i was there and closed the second night i was there

friendly staff, clean nicely updated rooms, and a good free breakfast included

clean rooms. guest laundry operational.

breakfast was good and the location of the hotel was great for where i needed to travel to.

girls enjoyed sometime at the pool and it was a quiet stay

breakfast was good and the pool was fun staff was great

no pool no breakfast ..

pool was closed. some rooms looked trashed from the outside.

pool and breakfast closed.

breakfast needs to be improved. cereal, bread, and eggos is disappointing.

comfortable bedding and great breakfast

located, hot breakfast, nice jacuzzi next to the pool

this would be a great place to take kids because the pool and play area is over the top

they had a very nice full breakfast that was included

) they care there is a pool, mini golf, playground, arcade, etc, etc

location was perfect for us. we enjoyed the bar as well!

no beverages in room room service starts at 11 am so you have to walk downstairs

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

late check out allowed us to sleep in and not feel rushed

breakfast was very good

all hotels with a pool should have guest laundry

was very pleasing here, cleanliness, staff, decent breakfast, i would definitely stay here again

quiet, clean, and nice breakfast in the morning

pool hours

the breakfast was amazing

pool & hot tub were great temperatures

the pool was great

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the pool open no matter what

was great, pool was very nice