comfortable beds, great pool area, and resteraunt

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

very clean, spacious, had an indoor pool, fast wifi and free parking

room service: one staff member made it seem like the gratuity was not included, when i openly asked

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt uncomfortable

to get an early check in which was very much appreciated

also, a very nice gym

we enjoyed the food and the bar as well

the gym had all the necessary equipment and the treadmills interactive function was special

very clean, next to and within walking distance of outlets. nice restaurant and bar. nice gym

the small kitchenette and desk aspect

loved the fact that it had a kitchenette. that was very cool.

kitchenette where u can cook and warm your left over food

this is an extended stay so no restaurant or food available except for a micro market (full kitchen in room)

room is spacious and the 24h airport shuttle service

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of how to

location view and gym/pool

shuttle

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than expected, normal airport hotel

ings the hotel offered parking,deposits,room service,etc)

free wifi, free breakfast and free parking were huge appeals

great for parents traveling with young kids

close to the airport and offer shuttle services

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

the gym area.

their shuttle from ord was challenging

couldn't log in to wifi either

free in-room wifi was a pleasant surprise

95 breakfastud83dude33ud83dude44 and we never seen the gift shop

one thing i didn't like and that was the wifi i could connect but it was sooo slow

has an inside gym and pool, big inside and outside lounge and a bar

gym and pool still open

that u have to reserve pool due to covid me an grandkids had great time respectable place to

shuttle bus, perfect stay

the pool was nice

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

wntown chicago)

food room service

was absolutely no bar fridge items for me to eat and also no real coffee

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

the reception and food - breakfast and evening snacks with drinks.

staff/breakfast

location, comfort, amenities, free drinks, free breakfast

hotel, with a great breakfast, decent indoor pool and gym, and a bar

we were leaving before the buffet opened in the morning and the hotel provided us with a breakfast bag

to blue line, free shuttle to/from airport

it was clean, good amenities with the bar and starbucks

most comfortable beds ever....great shuttle serice

restaurant and bar have excellent staffing and service

clean facility & quick room service

hotel bar with happy hour and great food

comfy beds huge tv big window airport shuttle no

wifi was not stable and keeps disconnecting but worked well

it offered a good option for food nearby, very close to the airport and they offered late check out at around 2 for a small fee

airport shuttle service was very efficient

staff wonderful & their breakfast great, unusual too see.

great shuttle service, good breakfast, really nice staff

the breakfast

shuttle picked us up from the airport

airport shuttle was very helpful

breakfast buffet in the restaurant in the hotel

said kids can eat free up to 12 year but they make us pay for my daughter which is 12

min drive), train station is in 5 min walking distance

and pillows was comfortable, room was clean and large enough, private bathroom, free parking, close to the ord airport

nice bar and late night food

was nice and clean! we had a great check in experience and enjoyed the pool and the bar!

2018, close to the airport, wifi must be free for all rooms

my kids were a little upset that it was being drained

the shuttle service from the airport is convenient

to have coffee for your guests it was only available at the bar and the line was way too long

room service was great and food was even better.

where was the peloton bike? did not see it in the gym.

$400 plus no porter service and room service through another credit card

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

the gym facilities were really good 2

thing- no unnecessary people for tips room service staff who make bed are super star- receptionist were fast and quick- place was very

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

was great , from the staff , room , pool and breakfast

they were drinking and all the kids were screaming while they were blasting there music

unique character, seemed like a local hotel, not just another chain hotel courteous shuttle drivers of complimentary ord shuttle, very helpful, courteous, well trained front desk

convient laundry area, gym and

breakfast was pretty

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

instead we had to transport kids and luggages to the nearby hyatt to park and ride to airport

they surprised our kids with coloring pages at breakfast and gave them free candy

there was nothing in the room to let me know how to access the spa or where it was

i would like to have vending machines to purchase water; room service is very expensive.

and the bed was super super comfy, the staff carried my bag and made sure i was on the right shuttle bus back to the airport in the

many things you should pay to use it. for instance, gym,call, and breakfast.

take someone with you/don’t let your kids go get ice alone

the location was across the street from rivers casino

the restaurant and bar was closed.

shuttle to airport 24/7 friendly, clean and helpful

everything especially the friendly helpful restaurant staff...and the shuttle!

the bar is amazingggg

for the price of the room breakfast should have been included and no restrooms close to the pool

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

love the set up and that it was just a walk away from the casino

close to airport and casino. comfortable beds. van to the airport for free

the pool was lovely

airport shuttle. nice driver

close to ohare, the free shuttle.

the price, free shuttle to the airport, and the staff.

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

room was a good size and they gave us a free early check in this hotel offers a free airport

laundry room and gym are good

close to airport and casino. shuttle available to both

only negative when trying to use the bar area the bartender told us we need to hurry and could only order one drink , mind you it was

we liked the location and the shuttle driver was super helpful

good location, shuttle bus for airport, good bar and restaurant

cozy and quiet location, great customer service, shopping center were close to the hotel, the gym was great & the room was very spacious

we tried room service the night we stayed but no one answered

had missed a flight and had two families w kids

the gym had great equipment

i was overcharged, parking stucked, and the overnight clerk confirmed that we were scheduled for late check out

the gym was also well equipped for my needs

nice hotel with a bar and restaurant onsite

great breakfast. convenient to airport. shuttle service. great staff.

it is very close to the airport and has a free shuttle

great location, great staff, lovely breakfast, shuttle service, modern

pool area wasn't clean at the time of the opening of the pool - kids clothes and dirty towels were all over the place

their pool was working, room was clean and i was given extra bed sheets and towels

shuttle hourly

there weren't any towels in the pool area, so we grabbed a couple from the gym

the shuttle ride was terrible and the driver scare the kids

arrived at midnight, and the hotel provided a complimentary shuttle from the airport to the hotel

staff was fantastic, they treated me and my three kids so wonderfully

the wifi get dropping out, you would have to reconnect multiple times a day.

nice pool

the pool and hot tub were nice, in the evening it was filled with a lot of children and the room echoed

wifi

great location and nice very comfortable room. great shuttle service to o hare.

location, shuttle service, and tiffanys resturant located in the same parking lot as the hotel

like was that my stay was so short, and that i had to leave for the airport before the breakfast bar opened

should have a whatsapp or wifi option to secure or request shuttle

everything. shuttle to the airport.

to wash and $2 to dry)

room service via phone with restraint was a bad experience

free shuttle to and from airport. large room.

the 24 hour shuttle service to the airport.

nice warm indoor pool, good breakfast and free airport shuttle also included

the breakfast was good

the downstairs bar is nice and the staff down there and at the front desk were professional and communicated

good continental breakfast'perfect for kick starting a day of flying

breakfast could have had few more items to choose from and the parking fee could have been more

they have a coin laundry we found great after road

have had a better breakfast ud83eudd5e but it was good for a snack and the coffee was

size of laundry room and exercise room

size room, the laundry was a bonus

clean spacious rooms in quiet surroundings. close to airport. good shuttle service

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

wanted to use the pool, but not enough time, will do in the future.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every time i

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the breakfast a

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

good tv, hot water works, free breakfast

the pool is not open

no wifi signal in my room.

parking was pretty tight. a lot of people taking advantage of park/sleep fly.

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

greatest location, and great bar for drinks off the lobby.

on-site restaurant and separate bar were very nice

attached bar was also good with a good menu

in-house italian restaurant and also a popular bar & grill

clean property and rooms, bar and restaurant on site.

i liked the location and the gym area.

restaurant and bar on site .

fish, pizza, chip, burgers were good in the bar area

been great: the staff, breakfast, the gym

did not have breakfast, i had to rush to the airport

limited breakfast choices

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

hotel offers free breakfast in the morning and there was only coffee and tea available

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

the wifi is good

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

breakfast or pool or fitness room and you should be given an coupon for price reduction

location ideal re parking; close-by super target, quick drive to loyola medical

kids running on the floors all day and night keys not working to room poor lighting in th

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

the atmosphere was nice. the kids liked the pool and the gym

we love the pool it was so nice and clean and the hot tub was so relaxing

staff are great, from the front desk, room service and receptionist at bar louie

it was big and bar connected

5 star hotel and complimentary breakfast would be a nice perk if the hotel includes it in the nearby future

do provide breakfast and late check out without charge

good price, location and service. breakfast was excellent.

nice hot tub/pool area! room was clean!

no free breakfast. no shuttle to airport.

facilities and cleanliness of the hotel shuttle bus service to airport

room was clean, beds were comfortable and the pool was nice and large

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

breakfast time was so fast and early wish it had a pool or hot tub

breakfast was the same as any other hotel that's reasonable priced

early check in was possible

i was a little confused about the breakfast timing or what to do during breakfast.

the price, the free parking, the great breakfast, the clean room

the bar was closed due to

loved the bar at the hotel, liked the pool,liked room service option

everything except no hot tub but there is a pool.

friendly front staff -great pool

pool key. keep them is 30$ additional no one said anything

cut fruits in breakfast

breakfast had a nice selection of food

came to the door with special service like breakfast accommodations

improve the breakfast offerings

really quiet place, nice breakfast and cheap. i loved it

i made reservations for at room with spa and when we got there the rooms were all sold out.

spa hose didn't work

the spa tub was really nice and the hotel was close to lots of restaurants.

the spa tub was nice

the spa room

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

that the pool gave my kids a rash maybe too much chlorine not sure

pool under renovation at the time.

it was nice to have an indoor pool for the kids to enjoy

the kids liked the pool alot

facility is clean with small fitness room but nice pool

also, most hotels have a coffee bar and don’t charge you $4

everything from the size of the mini-fridge to the microwave to the swimming pool' right around the corner, to the luxurious bathroom and soft puffy towels were perfect

also, pool is a plus in our stay for the kids

i liked how they have a restaurant, bar and gym inside

onsite bar and dining was closed due to covid.

well to no fault of there own but because of covid the bar was not open

no grab bar in shower. hand soap too small. soap in shower mounted too high.

the service was excellent, the bar poured good drinks and the room was immaculate

just that the bar wasn't open lol

room was nice, staff was friendly, pool was warm... location was perfect for us...

pool was nice, my daughter had a great time

pool deck was slippery and unkempt.

the pool and whirlpool were clean and comfortable

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

room service was great.

had to ask for room service daily

the front desk staff amazing the room service amazing every thing was amazing!!!!

the bar and food

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

the staff was great room service was wonderful

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening to live jazz

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

the bar was open

i also liked that parking was free

clean, decent breakfast, free parking

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

no pool

also ordered room service and wasn't told i had to pay with cash until food arrived

bad gym and non operational pool while still advertising it on the websites.

room service and breakfast

shuttle is limited and wasteful

the room service food was excellent!

it was date night for me and hubby kids free

had spoke to someone at the front desk about a late check out and had confirmed the time

el tapeo restaurant was amazing and room service breakfast was delicious.

made us feel at home and were so awesome about the late check out

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take everything out

the hotel had a nice heated pool for my kids

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

parking. checkin.atrium

we didn t have enough linens we have 2request them, +aremote control, the bathroom outside the pool by the ballrooms were gross, people is quite disgusting, the elevators were quite dirty

over fifteen people multiple kids under 16 unattended

close to my destination. nice pool and gym.

i wished there was plain scrambled eggs for breakfast, no biggy.

breakfast was great. pool and fitness area clean location was great

great price, very nice breakfast, pool and gym, and helpful staff

accommodated our request for late check

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

the pool was nice

the indoor pool was a welcome relief for the kids

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

i liked that there was some food right next door in case the kids were

the laundry facility was $3

elavator not working laundry machine out of order

two different bank cards in laundry payment option for dryer

nice laundry and vending

strong odor of natural gas immanent from laundry room

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

only microwave available is at their snack bar area, near the pool

the fitness center was also clean and organized

the pool was good for kids

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

the pool area was the best hotel pool area i’ve ever been to.

hotel employee at the bar in the restaurant was wonderful

on show nights, the parking lot is a bit busy, but it is not noisy as a result

the services including gym, indoor pool and ballroom.

the pool was neat to experience half inside & out

the bar closes a little early!

really great modern design. comfortable bed. nice breakfast.

gym needs to be amped up, but it’s okay.

staff was very accommodating for early check in request

marks; location, staff, cleanliness, comfortable bed/room, parking, premium cable tv and hot breakfast

handy having a guest laundry and front desk selling detergent