i did not like the pool area right in the front of the hotel.

the only reason i chose this hotel over others was the indoor spa / hot tub

have had a better breakfast ud83eudd5e but it was good for a snack and the coffee was

breakfast need a lot of improvement need more variety.

they have a coin laundry we found great after road

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

great stay and great breakfast. great staff as well

i overslept and missed breakfast, but it was still offered to me

very convenient and the breakfast was delicious.

early check in was possible

have a mini fitness room, which is good enough for morning exercise

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

i could not open it first time and had to call room service

comfortable bed, good wifi, excellent shuttle services, friendly staff

room service via phone with restraint was a bad experience

shuttle service is great, and the breakfast was very good

the check-in process took longer than expected. the shuttle was not very comfortable.

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

waitress at the bar was super rude and loud to my husband

nice little gym and pool

nice little gym and indoor pool

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

my son loved the breakfast

no wifi signal in my room.

breakfast offerings were nice, parking was free and available, room was nice and as expected

it's located close to a parking area

saw online that room service was available 24/7, but when i checked in the menu said food ended at 11pm

2) shuttle service to 3 local main vein connections

shuttle needed

couldn't have asked for more after a 15 hour flight with 3 kids

food and drink prices at the bar where high

the gym was also well equipped for my needs

it’s economical, clean, courteous staff, with rooms equipped with microwave and a mini kitchen

need more area to sit for breakfast

lovely bar and cafe and a small areato purchase snacks

it is very close to the airport and has a free shuttle

sofa bed. family with kids net door.

especially with kids

great staff. efficient check in service. quick room service.

location, gym

i ordered room service for breakfast which was really nice

courtyard, fitness center, bed, balcony

shuttle ran too late to catch our flight so we had to rent a car

the bus shuttle from the airport did not arrive at the reported time

facilities and cleanliness of the hotel shuttle bus service to airport

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

i liked the pool, the gym, the very helpful staff

friendly front staff -great pool

pool was open had amazing time with my family of

no hot tub, but even without we enjoyed the pool and how warm it was.

the pool

free wifi was slow

seems to be renovation work going on and limited pool or fitness and no resturant

pool was exceptionally clean

the wifi is poor the cable channels is poor the tvs need to be updated

the restaurant / bar in the hotel had great food, reasonably priced

great hot breakfast

there was a big bar going through the middle almost like we were sleeping on a pullout couch with lumps all over

hot breakfast was wonderful, the staff was kind and courteous and the shuttle was extremely convenient when going to the convention center

breakfast was ready for us, a bowl of cereal was all we needed

should have a whatsapp or wifi option to secure or request shuttle

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

the pool was nice

by parking fee in an area where parking is not a premium

i liked that there was some food right next door in case the kids were

it advertised a bar and restaurant, but there was no liquor license, so no bar. the

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

great location, close to o'hare, expressways & restaurants. great bar on premises.

with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

went with kids; ugh

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

only microwave available is at their snack bar area, near the pool

comfortable room, proximity to airport, excellent shuttle service and free breakfast plan.

shuttle service from the airport came back to pick me up

was great, bed comfortable, pool amazing, 3 minute walk to the casino

pool not that clean.

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

the timely shuttle to and from the airport was a valuable plus for us

the water of the pool a little bit cold.

i really liked how they schedule your pool time to accommodate social distancing

this hotel had all of the amenities including a nice pool area and restaurant/bar area, even a bags game area by the lobby

only negative when trying to use the bar area the bartender told us we need to hurry and could only order one drink , mind you it was

the pool good food and service nice rooms

the breakfast was also very satisfactory

the fact that the restaurant was very close it was very clean facility it offer a full breakfast every

the pool was great for the kids

it wasn’t busy and we were able to swim with the kids each day

conveniently located with nice sized rooms and a good fitness center.

a casino across the street, famous chicago deep dish pizza within walking distance and the free shuttle to the airport

it was close to the casino and the breakfast buffet

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

room was clean and staff was excellent. nice fitness equipment.

wifi was spotty

wifi is not working properly, even if i sought help from the front desk, still it did not work

i wish breakfast lasted longerud83dude12ud83dude29

crowded breakfast room.

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

not stay on 4th floor under the gym

menu was delicious and the bar was a great place to unwind

t so would an uber or lyft,

loved the way the hotel has a romantic ambiance throughout it the bar area was nice and busy but not too much of a rowdy crowd

best gym in a long time

great for kids though

i could hear kids running down the hall, doors slamming, and the airplanes landing

the rooms and the gym

of eating facilities- too long wait- no room service-eventually had to go out for local meal after an exhaustive travel

room was comfortable and facilities were great

facility was very clean. gym and pool were nice. they had a very cool outdoor space as well.

shuttle bus, perfect stay

the location was great for our purposes. small but nice gym.

walking distance to tiki bar and sugar factory!

the snack bar, gym, and pool are great amenities!

airport shuttle

it was clean, good amenities with the bar and starbucks

also, shuttle driver didn't show at all for the first appt

easy access to airport. good connection with terminal. prompt room service. easy check in.

room service was fast and food was delicious!

breakfast was great my children loved the pool the bar was great also

only downside we felt there was is that if you have kids with you and they are in the separate room on the pullout sofa bed, the light comes through

very spacious rooms and the breakfast was very good.

great breakfast

to shopping mall, excellent restaurants and casino

location was the best part. the omelets at the breakfast bar were wonderful.

our kids always love your freshly-baked signature soft cookies

the gym is incredible!

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the counter, no liquid hand

wntown chicago)

if you need to get laundry done - it is a easy uber to schiller

e hotel wifi, and my cell services were soooo sloooow) and there were 4 or 5 baby cockroaches crawling

husband was arriving separately)

the breakfast was good, lovely fresh orange juice, fresh fruit was good with yoghurt, cake/muffin type

just wish visibility bar was open but i understand covid-19 did quite a number on our world

suite since i hold a rewards card to the hotel brand, and the bathroom looked like an old gym locker room

it offered a good option for food nearby, very close to the airport and they offered late check out at around 2 for a small fee

friendly and attentive staff. close to the airport. the complimentary shuttle. nice room.

hotel bar with happy hour and great food

we didn't touch it, but i know others with kids had trouble

then i needed a late check out of 12:45 and jeanette said there was a $50 fee for check out later than 12:30 but

one of the best meals i've ever had, and it was even via room service

at the ashburn restaurant kept trying to seat us for dinner in the loud bar area, while the restaurant was almost empty

free shuttle bus to the

the gym had all the necessary equipment and the treadmills interactive function was special

fast reliable free wifi

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

room service if it is even available nice fitness center

comfortable beds, great pool area, and resteraunt

there is no room service or breakfast included with the room.

this is an extended stay so no restaurant or food available except for a micro market (full kitchen in room)

com did not mention the pet fee which was huge -$75/night

room and laundry

room is spacious and the 24h airport shuttle service

the small kitchenette and desk aspect

elavator not working laundry machine out of order

early check in, clean room, pleasant staff, lowest rate in the area

two different bank cards in laundry payment option for dryer

nice laundry and vending

the laundry facility was $3

excellent price. easy shuttle.

asked one of my kids to take a muffin she had touched-even though it was packaged

the parking is awesome. the included breakfast plus the everyday coffee available is super!

laundry broken, no bath tub

parking was free which was a huge bonus

parking was difficult.

there was clean and quiet room, and breakfast was so good

such as breakfast hours, wifi info, check-out time, etc

and comfortable room and well maintained facilities, reception staff was very helpful, plenty of parking

breakfast was well stocked

room were quiet without kids running around at night

clean room, free wifi, fridge in room.

friendly staff, comfortable bed, free wifi, nice size tv.

there was no breakfast or even a breakfast option for room service

every night the pool was crowded with little kids and my girlfriend and i had no way to relax

nor, to my amazement, do they offer free wifi in the room

pool

to have coffee for your guests it was only available at the bar and the line was way too long

free wifi, for the price of the stay, wifi should have been included

the pool area was great kids loved it !

breakfast great

pool closed at 8 but we were happy it was open at all!

our favorite feature was the pool

free continental breakfast as well

in the potatoes, cereal for kiddos, delicious muffins, bagels, bread, eggs, juices, and coffee :) pool work and work out room

free shuttle tranaportation is always a bonus

hot breakfast and indoor pool!!!!

very clean room, comfortable bed, great breakfast. enjoyed jacuzzi and swimming pool at night.

the kids really enjoyed some time in the pool

the kids liked the pool

the free airport shuttle was a selling point

shuttle to airport service

we use the shuttle service to the airport, the driver was awesome

there weren't any towels in the pool area, so we grabbed a couple from the gym

breakfast was excellent

to drink coffee in the morning and we had very limited coffee in the room with no refills during room service

a day pass and you get to go around chicago); convenience store at the ground level; free airport shuttle service; helpful and friendly staff; value for money; highly

worest hotel i have booked, no shuttle, no wifi internet, no breakfast and no service at all

amazing breakfast, easy parking , clean room

e to covid i guess), cigarette smell in the hallway.

beds are comfy and pillows that?s a plus ? has pool and hot tub and breakfast

location, staff friendly, very clean, great breakfast

there was nothing wrong with our stay besides the indoor pool being a bit small.

gym had only one 45lb set of dumbbells and no other weights

the gym is very simple with only two treadmills

the fitness centre was a nice perk to have in the hotel on the facilities list

there was a nice breakfast of waffles, biscuits and gravy, and cereal

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it smelled really bad the last

microwave and refrigerator. easy access to internet. workout room. nice breakfast.

breakfast was really nice

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets no issue

microwave not very clean. nor the laundry

we enjoyed the suite set up that allowed a space for the kids to keep busy

i like the stuff and how the hotel had access to the gym and pool

breakfast was excellent

breakfast better than other hi express stayed at

breakfast was very good and also you can take any time coffee if you wanted

very nice breakfast!

breakfast and location

staff are very friendly and meet the customer wants. breakfast is excellent

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

clean facilities, breakfast included & huge bathrooms

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

shuttle driver was on a video chat call the whole way from ohare to the hotel

staff wonderful & their breakfast great, unusual too see.

special thanks to very friendly breakfast team cristina, bashkim and floriberto

all the parking is around the building

no free breakfast

parking, check-in and wifi access were a breeze

we overlooked the lobby and bar area

desk staff was super helpful and friendly to me and my kids

my grand kids loved the pool

like the the availability of the late check out and its free of charge

noise, beds not comfortable, gym very small and no room or equipment to use.

with kids, it would have been nice if we didn't have to all go downstairs to reheat our food

limited breakfast choices

hotel offers free breakfast in the morning and there was only coffee and tea available

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

more food options for breakfast.

a hour later she put us in an upgraded room with a kitchenette

free breakfast, convenience to woodfield mall

staff was very friendly and they still serve free breakfast

especially since i recently took my kids to disney, paid well over $3000

highly recommended. clean, good breakfast

this one the rooms were great, parking was great, and having a full kitchen furnished with dishwasher, stove, pots and pan, etc

the laundry room was easy to use with the app instead of coins

full kitchen & refrigerator, full length mirror in closet, good lighting in bathroom

great kitchen!

all utensils were there for the kitchen

also, abt is always worth a visit - just walk across the parking lot

at 2 am and with kids in tow, that was pretty disappointing

the so-called sun terrace does not really exist. restaurant and bar have very limited hours.

parking lot could have been plowed better

breakfast was just okay. would have preferred a real restaurant with a menu and room service.

variety of breakfast items.

i like that there is a pool they have a ironing board & and blow dryer. big species room & bed

pool need towels

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

an altercation in the pool area with non hotel guest drinking and diving in the pool area in front of my child

i did not use it but the pool looked tiny.

it had a small pool and no jacuzzi

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

pool was a little small and the breakfast was one entree instead of a buffet style

decent gym, pretty cozy feel

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

breakfast was great. pool and fitness area clean location was great

the swimming pool water it's cold!!

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have an amazing great

clean and hosts were so nice . pool was clean and warm .

they also have a guest laundry where i could wash my clothes

i really enjoyed the breakfast

the gym is bigger and with more equipment than other hotels of this type

our 2 kids loved the fact that we were treated special with a bottle of water

that gym was amazing like the hotel and when we come back we will revisit both

the breakfast the eggs wasn't very good but i really have nothing to complain about

breakfast available for purchase and nice bar for evening night cap

breakfast was good and room was very nice

left at 6:30 and breakfast started at seven which i believe is very late especially when the people are staying

wished they had made an effort to have some sort of free continental breakfast

they said it would be fixed in the morning but the next day it was still too cold for my kids to go in

indoor pool was on the small side and packed with kids.

hide away bed was not useable for my kids

the pool was a bit cold. i was not able to enjoy the pool because of that.

bacon for breakfast

staff was friendly, pool and gym was clean, breakfast was great

24 hrs hot water, coffee and tea available, gym and washing machine avaible too

the breakfast was simple but good enough

the kitchen area in the room was great and it was so nice to have the almost full size refrigerator and

the kids enjoyed the pool as well

i didn’t like that the spa pool was for hotel guests also. several kids so not quite quiet.

beautiful property with a very pretty golf course

did not have breakfast

my kids loved the pool and we took them to the on site bowling alley one night which was fun

breakfast was the best

breakfast because bar and kitchen closed die to covid

was very helpful, free shuttle for a max of 5 miles in the morning, easily reachable from the airport, has a laundrette

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and several others were swimming thankfully no one was hurt during the process

had like 4 younger kids playing hide and seek till 11:30

that is really dangerous when you have kids and could risk them putting it in their mouth

dusty ac. foul odor in sink. very thin walls. breakfast wasn't worth it. gym wasn't worth it.

gym needs to be amped up, but it’s okay.

breakfast with sausage and eggs

loved the guest laundry

there used to be a guest laundry but it was no longer functional

very nice hotel, great gym

no hot tub with the pool.

the floor on the swimming pool was a little aggressive.

my kids loved the pool and they room

very helpfull staff and allowed us an early check in

parking lot was iffy, restaurant is closed and they don't do any breakfast options

good wifi

parking was great

what gym has an odd number of dumbbells

wifi

was no microwave in the room and the pool hours were kind of early

the pool was too cold.

nice hotel, gym , pool , cleaning staff,

only two things i did not like was the pool could have been warmer, and at 5:30 in the morning there is no place in the hotel to get

the location was great for uber pickup and i saw there was also a shuttle, which is a nice touch

the pool was amazing and a great way to relax

there was no breakfast at this location ... and no restaurant or bar open!

both breakfast and bar not open at time of my visit

did not like the expensive coffee bar in the lobby

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so convenient