great for kids though

great for kids though

when asked for a spoon at the bar we were told they could only give us plastic

i ordered room service and when i got it, it wasn t that warm anymore.

the hot tub ! pool for the kids .

booked for my two college kids who travelled in europe for a month

the girls running up and down the hallway, but that’s what kids do. no big deal.

is no restaurant or room service, it's also a bit in the middle of nowhere so i would have preferred to have the option

room service

they were drinking and all the kids were screaming while they were blasting there music

also, the hotel airport shuttle was not available on the afternoon i left

there was a pool and gym but we didn t use them

most comfortable beds ever....great shuttle serice

airport shuttle

gym dinner room and roomservers.

the lobby bar closes at 10pm. too early. no pool.

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

east is across the parking lot as well as a casino

the latte i got at the coffee bar was even better than at starbucks

location and river casino across the street

the breakfast, pool, and gym

breakfast was great my children loved the pool the bar was great also

friendly staff, big comfortable bed, good pool and gym facilities

shuttle buses are super helpful run late into the night

location, comfort, amenities, free drinks, free breakfast

check in very knowledgeable very clean excellent room for price punctual shuttle

gym is very small and weight lift is not possible

room service was prompt and food was good

free shuttle from the airport

was absolutely no bar fridge items for me to eat and also no real coffee

the kids and me watch movies on our ipad

airport free shuttle

didn't care full the pool be closed.

no pool

shuttle to ohare was perfect

room service on 7/15 on floor 3 was exceptional

great breakfast with numerous selections for food and drink.

the coffee bar was open late to grab water and hot tea

the meal in the sports bar

breakfast was terrific

airport shuttle, nice gymn.

the breakfast buffet was excellent. gym and fitness center and pool was great.

the wasn t a laundry bag either

pool was warm

the room service was average at best while being very expensive.

and lobby was very beautiful design and i liked it ud83dudc4dud83cudffc i also enjoyed the gym and it was clean, sophisticated and completely

especially with kids

the staff at the bar was fantastic

had missed a flight and had two families w kids

amenities include gym, parking but didn't say we had pay for it which was misleading

super convenient location right next door to the casino.

comfortable room, proximity to airport, excellent shuttle service and free breakfast plan.

the pool was lovely

the small cafe and bar were convenient

very bad beds hurt my kids and wife back and mine

and being awakened very early in the morning because of people working out in the gym,never put anyone in the rooms next to the gym it was unpleasant had to change rooms

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than expected, normal airport hotel

gym and cocktail and bed

, great location, shuttle to the airport

not stay on 4th floor under the gym

comcienece and loved having shuttle for airport

it was conveniently located a half mile from the convention center, rivers casino next door, giordano's and gino's east around the corner, on top of

to a lot of attractions like casino, shopping, restaurants

the timely shuttle to and from the airport was a valuable plus for us

able to walk to casino and some very good restaurants

the staff at the front desk was terrific and the wait service at the restaurant bar was very attentive

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

room service was great.

the fitness gym was also an amazing experience

also, it was difficult to access the wifi

kitchen appliances? wow! amazing! great lobby, was safe, good parking.

no shuttle to arena during cold months.

we made use of the small gym and had a decent breakfast

very nicely decirated lobby and rooms, kitchenette is handy

the gym was also well equipped for my needs

the quiet room location, and the breakfast.

t excellent) but for the price paid it is super

gym could have been better equipped

convenience store and restaurant across the street and free shuttle provided everything a stranded traveler needs

good breakfast bar clean room bed was very comfy liked there was a chair in the room desk chairs don t cut it

there were some roaches in the pool area

the pool opens at 9 and closes at 9 i think it should open earlier and stay open till10 or 11

nor, to my amazement, do they offer free wifi in the room

room service had a 6% charge plus a 20% service in addition to the sales tax

the pool area was great kids loved it !

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

shuttle took too long to pick up at airport.

they gym could be a bigger.

the person on the front desk when we checked in was rude. room service was not provided.

everything. shuttle to the airport.

shuttle was excellent

convenient location with dining options nearby and an airport shuttle.

breakfast could have had more options

had to leave too early to try breakfast

nice warm indoor pool, good breakfast and free airport shuttle also included

great location easy to get to we parked at wally park and shuttles kvee

room service

restaurants were pricey altho the mgr at the sports bar was outstanding

good it has a pool so the kids could burn off some energy

having boarding passes and tsa precheck allowed the kids and i to go airside and look around at will

appreciated out friendly and accessible every staff member, particularly the check in folks, two bar tenders and the van driver

the staff is very friendly and helpful! i also love bar louie restaurant on the hotel.

also wifi was impossible to connect to on the 3rd day of my visit and stayed that way consistently

beds - lots of pillows, great free breakfast buffet, convenient cta station across street - easy access to chicago, excellent

not clean no room services hallways and property in very very poor condition

pool was clean

the shuttle works great and the drivers are very helpful too

much chlorine in the pool

pool was warm

kids loved using the pool and it was a great stop off for an early morning flight out of chicago o

it has a very nice lobby and a awesome pool that is 9ft deep.

check out at noon, included an airport shuttle and free wifi.

the pool also is very good if you are traveling with kids

also, the free shuttle to the hotel was there as i arrived, so i didn't even

hot tub was warm . pool hours are short durning weekend and longer during week days

it is like a small apartment with the large bathroom and the stocked kitchen supplies

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to be

gym is decently equipped! really pleased.

they got the gym and laundry stuff

there's a great pancake house 1 mile away, a small gym and a laundry room on the premises

wifi worked well

the staff was friendly & courteous and the continental breakfast

wifi speed!

pool, hot tub, breakfast

i like the big space to have breakfast. the menu was good, there were good option for kids.

parking was so bad

it s nice that they have laundry for guests

breakfast was the best i've ever had at a best western

good tv, hot water works, free breakfast

had to walk around hotel in the dark, because there was no parking by front, only unlocked door.

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean, comfortable, quiet rooms

it would been nice if the hot tub/jacuzzi was working, the fitness room was bigger, not to mention everything worked, and that the free breakfast offered a

also, free breakfast and an indoor pool is available which makes your stay more enjoyable

clean, large rooms, decent breakfast, staff, complimentary roundtrip airport shuttle

free shuttle service , friendly staff and a very comfortable bed, clean room and nice cool lemon water

i also like that there was no pet fee for bringing our

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

the staff was not accommodating. we were with 3 kids and they kept us waiting on the reception.

shuttle driver was on a video chat call the whole way from ohare to the hotel

the kids were disappointed about the pool

shuttle driver (from o'hare) was an angel going way beyond the call of duty

very efficient and tasty breakfast

breakfast buffet was eggcellent! kids enjoyed the pool!

excellent room service, convenient and good breakfast except the pool service.

the bed was soft. the breakfast was on point

very clean room, comfortable bed, great breakfast. enjoyed jacuzzi and swimming pool at night.

shuttle was very prompt

was kids running down the hall both nights i stayed and late at that i told the staff the first night

great breakfast, very very clean rooms, comfortable beds and pillows

we use the shuttle service to the airport, the driver was awesome

loud kids running down the hall screaming

i also appreciate the convenience of free parking and the complimentary breakfast

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

very convenient and the breakfast was delicious.

breakfast was decent

the price, the free parking, the great breakfast, the clean room

early check in was possible

motel offers shuttle to airport

close to ohare, the free shuttle.

the price, free shuttle to the airport, and the staff.

who helped me at the front desk was very nice, and offered to waive the early check in fee

airport shuttle. nice driver

improve the breakfast offerings

need to pay for everything example request for early check in need to pay $30

not alot of sugar free breakfast options.

absolutely nothing i didn't like, i just wish there were more varieties of breakfast selection

the room was clean, breakfast was good & staff was friendly.

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

the bus shuttle from the airport did not arrive at the reported time

no free breakfast. no shuttle to airport.

shuttle ran too late to catch our flight so we had to rent a car

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

no pet fee for our miniature dachshund

i made reservations for at room with spa and when we got there the rooms were all sold out.

spa hose didn't work

place very relaxing and spa hot tub was incredible for body aches from work helped me relax a bit

the spa tub was nice

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

pool key. keep them is 30$ additional no one said anything

the bar was closed due to

pool was open had amazing time with my family of

breakfast was great. no room service though you could get towels etc from reception.

banquet hall is beautiful, bar louie good food, warm water in the pool.

limited gym

anging towels everyday), shady people lurking around hotel.

breakfast was great, it was hot and cold items, vegan friendly, included with the purchase of the

pool was open until 11pm which was good because after being in the city the kids were still able to go to the pool afterwords

the kids were looking forward to the pool

we love the pool

pool needs a adult time adults who pay to relax can not enjoy swimming with kids yelling jumping in as a paying adult i wanna be able to relax and enjoy my

rejected not to serve them ,and they even did not flinch to serve even though there are little kids in the

easy to get to. free parking. large room.

location and parking

the kids were able to enjoy themselves instead of being trapped in a room

pool could be cleaner and monitored

spacious area. comfortable beds. lots of free parking space.

the wifi is poor the cable channels is poor the tvs need to be updated

the pool area was very clean and very safe expecially for younger children

couldn't use the wifi

the parking lot was trashed by patrons however staff worked hard to keep the property clean throughout

the hallways are a bit dated, and the wifi was spotty

did not have breakfast, i had to rush to the airport

hotel offers free breakfast in the morning and there was only coffee and tea available

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

more food options for breakfast.

dusty ac. foul odor in sink. very thin walls. breakfast wasn't worth it. gym wasn't worth it.

handy having a guest laundry and front desk selling detergent

safe and convenient location and great breakfast and beds! staff were really nice!

free breakfast and wonderful front desk staff. also free laundry machines!!

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use, might

breakfast was wonderful

it was nice to have an indoor pool for the kids to enjoy

that the pool gave my kids a rash maybe too much chlorine not sure

not enough breakfast option like more variety of meat

the pool area temp was humid. towels were not available at the pool.

clean,comfort, bar in the lobby, friendly staff

staff, pool, room setup

there is a pool but we missed the hours it was open

the safety bar in the shower wasn’t secured to the wall

both breakfast and bar not open at time of my visit

breakfast in the hotel

breakfast was great but wish it lasted longer....til 10 am not 9 am

the laundry eo was centrally located

really good breakfast, the restaurant in the parking lot has wonderful food.

fitness center

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

the pool was great just surprised there wasn t a hot tub.

the door leading from the parking lot to the hallway was supposed to be locked, but never was

should have been warned that there would be a charge for parking

plenty of free parking

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

the fitness center was also clean and organized

the pool area was the best hotel pool area i’ve ever been to.

very clean, well located hotel. nice pool, great breakfast and restaurant

staff was not overly friendly but enjoyed the pool and breakfast

pool temp was almost unbearable

hotel with gym and outdoor pool (seasonal)

cleanliness. room comfort. indoor pool. restaurant.

clean room, pool and workout area

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

breakfast was simple, our kids like waffle machine

breakfast. clean bathroom. nice fitness center. coffee on demand.

great breakfast

me and my kids like the room and the pool

older folks or those with bags and kids may not appreciate that

location of the hotel with a surrounding greenery and golf course

golf course view

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

the rooms are spacious, clean, and thoughtfully designed, and the views of the golf course add a calm, relaxing vibe

situated on a golf course

convenience..cleanliness. complimentary breakfast...complimentary coffee & tea

fitness center looked good sized

breakfast ends at 10:00am ample parking comfortable rooms with a kitchen, couch, closet space and a separate bathroom with a tub

staff was wonderful and very friendly - the rooms were very clean and comfortable and the breakfasts were delicious

very nice fitness center. good breakfast buffet, most importantly with good brewed coffee.

well designed room, excellent, private, well maintained fitness/pool facilities.

gym is fine business room is good , you can take printouts of you want shuttle service for near

temp in pool area could have been warmer

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

the pool and whirlpool were great!

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

on-site restaurant and separate bar were very nice

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

is located in a great area, just steps from other restaurants, shops and bars

early check in, clean room, pleasant staff, lowest rate in the area

the laundry facility was $3

nice laundry and vending

elavator not working laundry machine out of order

two different bank cards in laundry payment option for dryer

have good room service and cookies also they are 5 minutes away from my family and across the street is my

great location, friendly and helpful staff, nice gym, good value and free parking

ample parking for our big truck

the location is great. the hotel staff are wonderful. the bar is also great.

location, parking, cookies, hospitality, room size

close to slot of things. the bar tender was great and we had fun.

i liked the location and the gym area.

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

additionally, your website advertises a gym, which was not functional or open while we were staying

been great: the staff, breakfast, the gym

this was the disappointed point of my stay as i was looking forward to relaxing in the hot spa after a long drive

breakfast was good

pool, spa and gym were pretty good. walking distance to shopping mall.

the wifi signal is poor. the location is far from the down town

the spa and the staff!!!

free parking

parking was very limited.

front parking and reception area.

breakfast was great. and staff really nice and friendly.

nice location, roomy parking, easy check in-out

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

room service was poor

fitness equipment did not work

it was a standard hotel hot breakfast, just what you need in the morning.

breakfast or pool or fitness room and you should be given an coupon for price reduction

the free breakfast was very good

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants, and easy access to all the highway system

close to my destination. nice pool and gym.

i walked at the track at the park and even ate my breakfast out there one morning

everything was perfect!! but the cold water in the swimming pool.