the pool was great for the kids

breakfast was wonderful

the breakfast was also very satisfactory

to add some more items on breakfast buffet like muffins, cheese danish, yogurt and orange

the kids liked the pool alot

pool key. keep them is 30$ additional no one said anything

i know covid is going on so it kinda sucked the bar area was closed.

everything except no hot tub but there is a pool.

-welcome cookies at check-in -good gym

no hot tub, but even without we enjoyed the pool and how warm it was.

the bus shuttle from the airport did not arrive at the reported time

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

the fitness room was perfect!

bar was excellent with a fully stocked selection of spirits and food

courtyard, fitness center, bed, balcony

two different bank cards in laundry payment option for dryer

the laundry facility was $3

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

nice laundry and vending

parking was difficult.

our last major complaint is the wifi

it was next door to a sports bar and the location was good for us.

parking was least favorable experience during our stay, but located in busy area which houses an

people were smoking weed in the parking lot. the pool water was murky and the hot tub was dirty.

breakfast was really good

was charged for wifi, parking at checkout no one informed me about this at the time of check-in

breakfast was the best

beautiful golf course , campus and great amenities offer

golf, bowling, swimming, massage

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

size of the pool was good

everything was perfect!! but the cold water in the swimming pool.

accommodated our request for late check

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

more food options for breakfast.

limited breakfast choices

there was no breakfast available. ud83dude22

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

however, room service was good, coffee was great

the pools

hospitality was amazing - they provided us with free champagne and drink tickets for the bar when we informed them that we were celebrating my husband's birthday

nice rooms, great pool and hot tub, wonderful workout facility

no room service

i overslept and missed breakfast, but it was still offered to me

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

very convenient and the breakfast was delicious.

early check in was possible

the price, the free parking, the great breakfast, the clean room

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

late check out $10 til 2pm

free shuttle upgraded movie and tv selection hottub and heated pool

is difficult to find the shuttle at terminal 5, but this just because of the huge number of the parked machines and

equal quality competitors have better breakfast options and fitness equipment

took a little longer then expected to get from the airport to the hotel because the shuttle was busy when we arrived

the restaurant / bar in the hotel had great food, reasonably priced

we were able to eat in the adjoining bar and the food and service was good but there was no heat in the hotel and it was very

parking lot was too far from door

very convenient. easy access to food an d golf

the wifi is poor the cable channels is poor the tvs need to be updated

breakfast, room size, comfortable

air condition is loud, fitness center is right above our room, you’ll feel it when people run on treadmill, but it stop

the fitness centre was a nice perk to have in the hotel on the facilities list

there was a nice breakfast of waffles, biscuits and gravy, and cereal

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

desk numerous times because our key wouldn’t work for the side door (closest to our room) or gym

good hours for the indoor pool and hot tub

my kids (9yo and 5yo) didn’t even want to leave the hotel because of it

gym was terrible, all the weights were gone, only 50 pound weights

breakfast is great, close to the airport, well maintained and friendly.

listed amenities i thought this had a bigger kitchenette

the pool was closed.

huge number of unruly kids in halls and public areas

an altercation in the pool area with non hotel guest drinking and diving in the pool area in front of my child

scramble eggs at breakfast are real, not soppy wet powdered add water junk

breakfast was good, very convenience and easy location for my visit purpose

swimming pool breakfast

arranged for a late check out and the staff did not communicate that to each other

rooms were nice and clean they had a pool it was being serviced due to covid and they had scheduled times and it was really nice the way

pool was not open

great location, close to o'hare, expressways & restaurants. great bar on premises.

with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

went with kids; ugh

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

only microwave available is at their snack bar area, near the pool

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

bar and nice pantry to buy a couple of important items

i liked that there was some food right next door in case the kids were

quite very clean and relaxing in the pool

i liked that there was some food right next door in case the kids were

well equipped kitchen, light & airy bathroom

the laundry room was easy to use with the app instead of coins

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

rooms friendly staff i requested for a late check out and the granted me 2 hrs without a

full kitchen & refrigerator, full length mirror in closet, good lighting in bathroom

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

we love the pool it was so nice and clean and the hot tub was so relaxing

the pool area

hotel with gym and outdoor pool (seasonal)

thought there was breakfast - i guess i misread

left at 6:30 and breakfast started at seven which i believe is very late especially when the people are staying

breakfast available for purchase and nice bar for evening night cap

a little hard to locate. an on-site bar would always be nice.

breakfast that they offered really wasn’t the best

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

good breakfast. gym. clean.

clean rooms. breakfast pool. hot tub the people

the pool area was very clean and the hot tub was wonderful

pool room stunk like mold so the kids wouldn t swim

my beginner-swim kids had a great time using the pool

super clean rooms & great location! kids loved the pool :)

00 for candy bar that was charged to my room when i could have got cheap from a store

hot breakfast, clean pool & friendly staff

very nice indoor pool

beds were uncomfortable. bar prices were outrageous. coffee wasn’t very good

the pool and hot tub were nice, in the evening it was filled with a lot of children and the room echoed

i loved the pool the breakfast was good the shuttle service was great.

free shuttle tranaportation is always a bonus

breakfast

the kids really enjoyed some time in the pool

i also appreciate the convenience of free parking and the complimentary breakfast

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

my daughter with some friends to this hotel so they can use the pool

shuttle to airport service

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

very nice hotel, great gym

the fitness center & pool.

also, lady that checked us in could have pointed out we would be next to the pool

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

my kids loved the pool and they room

they had a nice gym with lots of weight machines and aerobic equipment that was open 24 hrs

we did use the little sandwich bar in the evening because we had our service dog with us and were not sure if we could take her

being right at the airport. salad from room service was great.

take someone with you/don’t let your kids go get ice alone

be careful; you may need to pay for wifi.

breakfast because bar and kitchen closed die to covid

no microwave in rooms,no bar or restaurant in hotel.

that is really dangerous when you have kids and could risk them putting it in their mouth

breakfast could have been a little better and i know it’s a work hotel but the bar being closed on friday saturday sunday was a

pool was a disappointment for my kids who were looking forward to swimming on vacation

the pool was smaller than expected.

decent gym, pretty cozy feel

rooms were spacious clean and nice i like the pool and like having to make a reservation

the pool is kind of small - a 3 ft-4ft, but my 7 year old enjoyed it.

the pool area was very cold. it cut our pool time drastically.

swimming pool still under repair.

laundry facilities

the night stand, very sketchy activities were going on cigarettes butts everywhere outside the fitness center was nasty and a joke the breakfast was ok the toaster didnt work the microwave didnt

and coming back to chicago, here is the best place for price, comfort, cleaniiss as well as the pool being open

loved this place , great breakfast, cheap prices

my kids have food allergies so the full kitchen was extremely appreciated.

having access to laundry is good too

the breakfast was perfect. the pool was nice but water was cold. the rooms were so cute.

breakfast

laundry service

it was clean and great location for shopping plus free wifi.

only major disappointment for us was how early room service closed up for the night

alerting out of town travelers that if you don't stay 3 days there's no room service.

i loved the free shuttle, the friendly staff, and the updated rooms

great location, free parking, clean and well maintained.

kids would have liked a game room, but parents saved money & kids had their tablets to play games

desk staff was super helpful and friendly to me and my kids

breakfast gym facility access process

breakfast was great. staff was great! kids enjoyed the pool.

noise, beds not comfortable, gym very small and no room or equipment to use.

the manager was attentive to the customers and visited during breakfast.

great hotel .. wonderful breakfast

breakfast was perfect.

easy checkin and breakfast

breakfast

everything here was quiet, professional, clean, and all i needed. breakfast was great.

breakfast better than other hi express stayed at

breakfast and location

staff are very friendly and meet the customer wants. breakfast is excellent

very convenient, very clean, stylishly furnished room and very good breakfast

indoor pool was on the small side and packed with kids.

staff friendliness, pool hours 6 - 10(i'm an early swimmer), breakfast, and breakfast area, easily controllable

everything is great! the breakfast is great !

pool is not large and fills quickly

nice to have an indoor pool, though didn't use with all the kids

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

the kids loved the pool and hot tub

you need a couple shuttles

from albert our shuttle driver to the front desk staff and bartenders we had a fantastic experience

in was a breeze and the pool was clean and quite big

the location was great for uber pickup and i saw there was also a shuttle, which is a nice touch

wifi was coming up with vpn or international

gym equipment could be updated

parking lot was iffy, restaurant is closed and they don't do any breakfast options

ample parking

no room service

the small kitchenette and desk aspect

decent gym available 24 hours

kitchenette where u can cook and warm your left over food

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

away from hominess, free business center and laundry facilities and in room laundry basket, limited food cupboard items chargeable to the room,

room was large and comfortable, with a well-appointed bathroom, kitchen facilities and a sofa

at least the pool worked

very nicely decirated lobby and rooms, kitchenette is handy

on site restaurant and coffee bar are very

restaurant was excellent location and shuttle to airport was very convenient.breakfast was good.

very clean, spacious, had an indoor pool, fast wifi and free parking

early check in. good food in the restaurant

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

good free wifi

the shuttle service between the airport and the hotel very important

and the hotel shuttle

i even requested room service for just fresh towels and trashes to be changed and they made the entire room like new

staff was very helpful, and the gym facilities were sufficient for a run

i like the big space to have breakfast. the menu was good, there were good option for kids.

clean hotel, free parking, nice pool, nice breakfast, free shuttle. no complaints here.

couldn’t get in the pool

free breakfast, cocktail hours, comfortable bed, separate living room.

breakfast was good and gym had sufficient equipment to get a decent workout in

the breakfast was awesome

breakfast, very nice managers complimentary drinks and snacks

staff was very helpful and allowed us an early check in/out

great staff. efficient check in service. quick room service.

nice hotel. great bar in the center of the building. bartender was polite and kind!

very close to airport , early check in, late check out and big rooms

after we requested room service on sun, our room's bed was made up but linen was not changed.

was clean didn't look dirty like some hotel pool, i also like they give adults pool time with no kids

little happy hour, nice pool for the kids

it was spring break, so too many kids in the pool, etc. lol.

stayed here strictly for my kids to use the pool

we stayed in a spa pool suite and it was was perfect for our anniversary

everything. shuttle to the airport.

also there was no room service

the person on the front desk when we checked in was rude. room service was not provided.

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks (+) liked the bar area & rooms were very clean, spacious & (+) the bar area was nice (-) maybe like a drink coupon for the bar (+) nice to have a restaurant and bar on site (+)free shuttle to o hare airport, nice bar and breakfast. (-)we returned from the concert, the lobby bar was closed

gym too small and not adequately equipped; breaksfast is sufficient, but not great - bread was very

excellent price, access to airport, and free shuttle

could have a few spirits for sale for late travelers to purchase after the bar closes.

shuttle was excellent

i used the gym which had the necessary equipment

convenient location with dining options nearby and an airport shuttle.

fitness room sub-par - 4 machines and 2 weren’t working

fitness centre was well enough equipped

there was a karaoke bar right around the corner that was a ton of fun!

fitness center wasn't open and breakfast wasn't available but during the covid pandemic it's

thr bed was very comfortable and rooms were nice pool was nice as well.

the kids were disappointed about the pool

great staff. clean room. nice breakfast.

shuttle driver (from o'hare) was an angel going way beyond the call of duty

shuttle to airport and full hot breakfast

the breakfast exceeded our expectations

there was to be breakfast included but there was none when i went to get some.

breakfast offerings were nice, parking was free and available, room was nice and as expected

the parking was limited thankfully it was a slow day

there was a swimming pool and workout room, a covered parking area as well as large parking lot

good tv, hot water works, free breakfast

and being awakened very early in the morning because of people working out in the gym,never put anyone in the rooms next to the gym it was unpleasant had to change rooms

24hour gym is

shuttle

up after a last minute call from the airport, to the staff at the front office, the breakfast bar as well as the pleasant surprise of a clean, new room

ings the hotel offered parking,deposits,room service,etc)

first time i used the pool, there was no clean dry towel available at the pool

it had an on-site bar and restaurant which were very good and the location was good for o’hare

the pool

cleanliness of the room, gym, pool

need more hooks or towel bar in bathroom

súper confortable and i love they have ( a shuttle) transportation from the airport to the hotel

george at the bar was everything exceptional i loved it looking forward to staying

room design and comfort. bar/lobby area. gym and pool

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

that u have to reserve pool due to covid me an grandkids had great time respectable place to

shuttle was very convenient and on time

hot breakfast was wonderful, the staff was kind and courteous and the shuttle was extremely convenient when going to the convention center

bar soap left in the room

i ordered room service a couple of times

thought the gym was good and the breakfast was simple but had potential

beds comfortable, room service was excellent

shuttle bus runs at top and bottom of the hour

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the counter, no liquid hand

check in very knowledgeable very clean excellent room for price punctual shuttle

the gym is incredible!

very clean convenient and shuttle to airport

shuttle to ord was prompt at 5 minutes after every hour

gym dinner room and roomservers.

it was clean, good amenities with the bar and starbucks

to blue line, free shuttle to/from airport

food and staff at caddy shack and visibility bar were great

to pay for parking at $25 a night and parents letting their kids run around like it was a gym

the breakfast buffet was excellent. gym and fitness center and pool was great.

room service food was great

airport shuttle is always available, breakfast is served in a decent quality, bar has good selections

only downside we felt there was is that if you have kids with you and they are in the separate room on the pullout sofa bed, the light comes through

how 100% modern and efficient. great breakfast

the barman wants her to come down to the bar to pick up her share so inconsiderate

it was clean and the pool area was super great for the kids

location, location, free and convenient shuttle service, near airport, excellent service from front desk and shuttle drivers, comfortable