i didn't like walking through the lobby to the pool in my swimsuit. that's a me thing though!

it was very clean and the staff were charming. gym was good as well.

had to fight for parking because of the theater venue next door

location, parking, cookies, hospitality, room size

the facilities were complete, the gym was sufficient for my needs, there's even a heated indoor pool

wifi was very weak sometimes

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

the bar louie food tasted like it was left over from lunch.

breakfast and the pool with the hot tub. also the bar

pool only open until 9pm

we appreciated the extra touches from the housekeeping staff in the suite’s spotless kitchen

great breakfast, clean rooms, warm pool, good fitness room.

the breakfast was varied and well presented

queen suite was extremely roomy with a full kitchen

staff was wonderful and very friendly - the rooms were very clean and comfortable and the breakfasts were delicious

cut fruits in breakfast

i was not able to eat so i can not comment on the breakfast

breakfast had a nice selection of food

need to pay for everything example request for early check in need to pay $30

no breakfast but they did offer coffee in the room

the spa tub was really nice and the hotel was close to lots of restaurants.

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

the spa room

the spa tub was nice

spa hose didn't work

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

it made us very uncomfortable, he looked like he worked in the kitchen

the front desk staff was accommodating and the chef in the breakfast room was attentive and cooked me a wonderful breakfast with great coffee on both mornings

excellent breakfast

annoyingly, the burner units in the kitchen kept flashing and i couldn't turn the thing off, though i never used it

breakfast offered many choices and was delicious. my grandson really enjoyed the pool.

the other hilton on orrington this was a smaller hotel but had much more spacious rooms and the gym was bigger plus they have an indoor pool so it was value for money

the bar closed at 10.

the bathroom had a step in bath and no bar for the (very low) toilet

the restaurant is good, though i wish i had had time to investigate other services like the bar and the pool

the location was downtown and didn t feel so safe for us as we have kids

the wifi. it would work one day and it wouldn t work the next.

wifi

the location and the workers. they didn't let me do late check out! which iits ok

in the breakfast dining room area and the a/c untits and microwaves are at the level/height where kids can do some damage

breakfast was great. made to order omelets! the room was spacious and it was a great location.

simple but good breakfast

bar availability and availability of food seemed inconsistent

laundry located in second floor accessible by payment which is ok but the washing machines and

comfortable bed, great location. loaner items was a welcome plus! nie bar as well.

bell captain and staff were very helpful. room service was tasty. housekeeping was good

ud noise) wifi failure

took some time for room service to handle several requests and since they do not clean rooms until late afternoon some

no one tells you about breakfast

did not have free breakfast.

the bar and staff were very personable

so close to all residential halls, perfect to spend a couple of days visiting northwestern kids

good fitness center for basic needs

extremely friendly staff. great that the fitness center was open 24 hours a day.

great bar and dining area that encompasses the experience of the location

early check in granted immediately after requesting it

breakfast was plenty, small assortment

breakfast wasn't provided but was included in the bill

very good breakfast, especially waffles

and the breakfast advertised i thought would be a full one with eggs and bacon not just cereal and waffles

the bar is closed because of covid and masks are required everywhere on property

great gym, great top floor patio, lovely lobby and eating

everything. in particular the size of the bed, the confort and the breakfast and off the bath

breakfast was delicious & coffee + tea was available plus plentiful with a variety of

great value and just what we needed for the occasion. gym was a bit small, so didn't use it.

the kitchenette cupboards could do with some refreshing.

breakfast was pretty

instead we had to transport kids and luggages to the nearby hyatt to park and ride to airport

i really like the kitchen area in the room, so handy to have a microwaver in your room.

you want a clean and comfortable place to crash before you take a complimentary shuttle to an am flight to o'hare and you're in the mood for free breakfast

situated on a golf course

location of the hotel with a surrounding greenery and golf course

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

the rooms are spacious, clean, and thoughtfully designed, and the views of the golf course add a calm, relaxing vibe

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

it was good to see the hotel bookings increase, restaurant, bar and gift shop reopen

to drink coffee in the morning and we had very limited coffee in the room with no refills during room service

shuttle transportation to the airport was smooth and easy

fitness center was closed for health reasons, luckily they had access to a nearby gym.

breakfast buffet in the restaurant in the hotel

the pool was gross and the staff did not check in on it

the small breakfast and its limitation

bartender/service and hotel staff were outstanding

bar was delicious and our young grandsons were most pleased with their breakfast choices

the pool was cold

the pool area was great kids loved it !

the shuttle service is great

staff was very accommodating and in room service food was great.

my kids were a little upset that it was being drained

the wifi worked flawlessly everywhere in the facility.

to a lot of attractions like casino, shopping, restaurants

restaurant and bar were excellent

enjoyed the pool and food and loved being in a pleasant an exceptionally, clean hotel

good location, shuttle bus for airport, good bar and restaurant

nice clean room, nice pool and spa, walking distance of rivers casino.

he even gave me a room near the pool which was appreciated considering i had 3 boys with me

for the price of the room breakfast should have been included and no restrooms close to the pool

front desk staff and shuttle driver was excellent for kindness and service.

proximity to airport, casino, and restaurants.

next to the casino and airport, what could be better

the restaurant was not full service, but the delicious food and full bar made up for it.

there is a casino right across the street with a few restaurants to choose from

shuttle service

worth the money friendly staff excellent food had local bars close within walking distance and a casino across the street this was an excellent choice for our stay

the restaurant and bar was closed.

shuttle service to and from o

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

group of over 20 kids were playing rough in the pool, and their supervising adults/parents did not stop them

, and tv table dividing room in two halves, room service comes every other day

the bed and pillows are not that comfortable and the breakfast was good

enjoyed the breakfast - shuttle service was also great

room service not available at night

convenience store and restaurant across the street and free shuttle provided everything a stranded traveler needs

the bar of soap on the soap dish by the sink was open.

the gym facilities were really good 2

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

the room service food was great! and the bed and shower were comfy

where was the peloton bike? did not see it in the gym.

room was comfortable and facilities were great

free parking was great

pool table

pool was crowded and couldn't use it and that was part of the reason we booked this hotel

over fifteen people multiple kids under 16 unattended

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

the gym was really small and there was not rooftop access.

clean, nice rooms, good bed, friendly staff. every 15 min shuttle bus

services were very accommodating

location and shuttle to airport

2 king size bed but a get 2 queen size they don’t have king size beds my family 2 adult 2 kids we have really really hard time to sleep on queen size i have no choice can i get more

clean facility & quick room service

room service was fast and food was delicious!

being in the bar area the bartenders were very entertaining and kept us in a good conversation

easy access to airport. good connection with terminal. prompt room service. easy check in.

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

the pool area was clean

friendly staff, big comfortable bed, good pool and gym facilities

great breakfast

the breakfast, pool, and gym

complimentary breakfast and custom omlet bar was great

shuttle took us to airport and staff

wntown chicago)

was absolutely no bar fridge items for me to eat and also no real coffee

we asked about the pool and we were told it has been closed for two years then we asked about room service and we were also told it has not been functioning for two years

cleanliness, friendly staff especially the bar staff!!

clean room, very nice size indoor pool, restaurant in hotel was good!

mainly wifi at hotel it goes off every 5mins and ask to reconnect

breakfast selection was limited

airport shuttle, nice gymn.

the facilities are nice, the wifi worked fine, room was clean and organized in a good way

really great modern design. comfortable bed. nice breakfast.

the breakfast bar was great also

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use, might

loved the guest laundry

the breakfast was good in correlation with the charges

breakfast kept up with refills

also liked the fact that facility choose milnor washer extractors for their laundry

breakfast was adequate but not the greatest

breakfast was great but wish it lasted longer....til 10 am not 9 am

fitness center

hotel near the airport with shuttle and nice fitness center

room was big, bed is comfy, water heater, wifi. spacious window view.

very clean, next to and within walking distance of outlets. nice restaurant and bar. nice gym

no food or bar service due to covid.

airport shuttle, toiletries provided, good customer service, nice rooms

did not like the expensive coffee bar in the lobby

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

very friendly and helpful staff. free parking. pool.

both breakfast and bar not open at time of my visit

breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so convenient

the snack bar, gym, and pool are great amenities!

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

has an inside gym and pool, big inside and outside lounge and a bar

pool extremely small kids couldnt enjoy due to a soccer team taking over the entire pool

the kids and me watch movies on our ipad

shuttle was excellent

decent gym and good location if you are looking to stay near the airport.

free shuttle runs every half an hour (during the day)

convenient location with dining options nearby and an airport shuttle.

shuttle pick up in the night time can be a long wait.

you have to request room service and they said to make an appointment with the front desk

they have helped me and my kids so much and i ve appreciated their kindness and hospitality

the wifi was included in the price, however it kept disconnecting

really appreciated the shuttle to the ravinia pavilion

frustrated that there was a charge for wifi.

elevator to all floors is very convenient as is the provided guest laundry

hotel is located very close to the airport and with a shuttle running 24/7 every half hour makes it the best choice for travel

gym too small and not adequately equipped; breaksfast is sufficient, but not great - bread was very

room service via phone with restraint was a bad experience

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

are nice, enjoyed the split between the room and living area, so there was space for the kids

had missed a flight and had two families w kids

great staff. efficient check in service. quick room service.

the king pull out in the the living area came through clutch for the kids

sofa bed. family with kids net door.

really nice swimming pool

clean kitchen

lovely bar and cafe and a small areato purchase snacks

just wish there had been a kettle but kind staff at front desk got hot water from the coffee bar for me

close to airport with shuttle service very comfortable clean restaurant on site

ants by swimming pool

i wish i had more time i did not get to use the pool

it's located close to a parking area

i like the free parking , great wifi, access to pool during the stay.

room service was the best

9) shared a wall with the hotels gym

best gym in a long time

sometimes the shuttle takes a little while for pickup during peak traffic times

room service and the restaurant was amazing

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of how to

early check in was appreciated

location next to the l was great with kids.

free use of a gym 1 block away

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

it was close to a lot of pan handling and scared my kids

sports bar was underwhelming

like the bed and room, they allowed me early check in

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

the pool and whirlpool were great!

great amenities , classes , gym , tennis, great breakfast options

liked the location, the pool, parking, the room was perfect, they gym, the rooftop, the service was

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

the outdoor pool was open in early may, the rooftop bar couldn't also be open

restricted food/ bar opening hours and no room service

excellent breakfast. could have used a refill on the coffee, though.

the pool was closed and no notice or reason was given, but no big deal

patio to courtyard, pool, comfy.

well lit, good access to doors for parking

breakfast is a starbucks cafe within the hotel. it s ok but not great.

nice breakfast

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

breakfast was great. and staff really nice and friendly.

breakfast was little repetitive but still great

the breakfast was very good with a lot of options.

the kids really liked the pool.

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

no room service menu for breakfast.

location to airport, free shuttle, free coffee in the lobby at 5 am, helpfulness of staff

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

there are great if have wifi in the room

no free wifi we had to go down to loby everytime we need internet

they had a nice gym with lots of weight machines and aerobic equipment that was open 24 hrs

friendly staff, prompt room service, clean room

very personable bell man. late check out

gym is decently equipped! really pleased.

they do have a gym

location near o’hare, 24 hour shuttle, friendly staff.

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to be

the compimentary laundry as well and the gym

i like the big space to have breakfast. the menu was good, there were good option for kids.

asked one of my kids to take a muffin she had touched-even though it was packaged

close to airport and chicago outlets, clean and comfortable. gym was good and staff was nice.

the parking is awesome. the included breakfast plus the everyday coffee available is super!

pool, hot tub, breakfast

really loved the hotel :-) the roof-top bar has excellent cocktails and a fabulous view of chicago

was spotless, room service excellent, check in and check out painless and wonderful ambiance

the pool area did get a little crowded but they started to limit the number of people once it because

rooftop bar has a great view

noise from train, lack of amenities - coffee maker, gym, mini bar, iron

rooftop bar (was heated/covered) and still awesome even in bad weather

excellent breakfast

breakfast was great love the sofa and seating area of the room

breakfast was limited for someone looking for vegan options

rooftop bar lovely staff good breakfast amazing room

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave me a

caught up in the after party that before the check out time i called the frondesk to request a late check out as we have to drive back in the property still

the jacuzzi was close and the pool has poor maintenance

the kitchen girl stood at front desk chatting , surely she had time to load a dishwasher

breakfast need a lot of improvement need more variety.

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean, comfortable, quiet rooms

also, free breakfast and an indoor pool is available which makes your stay more enjoyable

since there is a kitchen i guess no food service is necessary

wish they would offer some kind of continental breakfast would be great but i know when covid hit everyone stopped food service

i like the kitchenette setup

it is great to have a mini kitchen to help cut costs of going out to eat for every meal.

room was nice with small kitchen. affordable prices per staying.

24/7 bus shuttle service

airport shuttle was very helpful

the kids were disappointed about the pool

staff wonderful & their breakfast great, unusual too see.

shuttle driver (from o'hare) was an angel going way beyond the call of duty

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

i also like that there was no pet fee for bringing our