we love the pool it was so nice and clean and the hot tub was so relaxing

the atmosphere was nice. the kids liked the pool and the gym

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

the atmosphere was nice. the kids liked the pool and the gym

they accommodated me with a much needed early check in! great staff!

listed amenities i thought this had a bigger kitchenette

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

wanted to use the pool, but not enough time, will do in the future.

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

kitchen

also, pool is a plus in our stay for the kids

i liked how they have a restaurant, bar and gym inside

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube kids at night before

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited hours and food

needs a bigger gym!

was kids running down the hall both nights i stayed and late at that i told the staff the first night

pool area was to cold and not enough towels

the shuttle ride was terrible and the driver scare the kids

their complimentary airport shuttle which starts very early in the morning was also very helpful

many unsupervised kids making noise in halls and stomping on ceilings

the pool and breakfast and the bed

inexpensive place with hot tub pool and gym came here for a tournament and it was perfect for me and 2

i loved the pool the breakfast was good the shuttle service was great.

excellent room service, convenient and good breakfast except the pool service.

breakfast

there was no breakfast available. ud83dude22

no breakfast, even though it said was included. there was no breakfast offered

did not have breakfast, i had to rush to the airport

more food options for breakfast.

hotel offers free breakfast in the morning and there was only coffee and tea available

room service

place was just amazing from security to the cook to the room service to the front desk clerk

pool deck was slippery and unkempt.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the bar and food

the front desk staff amazing the room service amazing every thing was amazing!!!!

the gym is fine, and breakfast area enjoyable with really nice staff

had to ask for room service daily

close to slot of things. the bar tender was great and we had fun.

fish, pizza, chip, burgers were good in the bar area

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

additionally, your website advertises a gym, which was not functional or open while we were staying

clean property and rooms, bar and restaurant on site.

the room service food was excellent!

5-room service was not made after one night stay

shuttle is limited and wasteful

the place also had a bar in it so it was convenient for us

room service and breakfast

shuttle was very helpful as they even arranged for me out off thir operating hours

the price, free shuttle to the airport, and the staff.

airport shuttle. nice driver

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

second thing is a shuttle

el tapeo restaurant was amazing and room service breakfast was delicious.

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious, beautiful view

shopping, restaurants, great hotel bar and great relaxing rooms

it was date night for me and hubby kids free

of room service extremely helpful during my stay very professional and knowledgeable

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed, how about adults hours for that

i didn’t have to leave to go out to eat they had a food place and a bar there

clean, free parking. kids love the walking thru between two rooms.

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

there was nothing not yo like although there could be a washroom in the fitness center

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

the bar was stunning

they need to remove the ridiculous columns and revise and update the outdoor rock waterfall area -parking was

the staff was not accommodating. we were with 3 kids and they kept us waiting on the reception.

breakfast was awesome

kids running back and forth all night not very. clean old hot tub jets didn’t work

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

not when the kids not i needed to listen to for four hours

pool was not open but that was to be expected as covid is still an issue and closing the pool

jus the pool being closed but thats cause of the covid-19. so none really

location, breakfast menu.c

door by the parking lot locks at 11pm and u have to walk all the way around the building to the front

every thing was wonderful ,the staff, the room, everything we enjoyed the bar and the pool also.

location, free parking, hot breakfast, close to shopping and close to mayor highway,

free wifi in my room and everywhere in the building!

breakfast was great

free parking free breakfast

the wifi connection

also there was no lighting in the parking lot nor at the front entrance at night

it's location it's breakfast and social hour it's cost it's cleaneses the staff was very nice

modern, suite-style rooms are very nice, and the fully-equipped kitchen with stovetop is very helpful

loved the free laundry and gym facility

no parking

well to no fault of there own but because of covid the bar was not open

no grab bar in shower. hand soap too small. soap in shower mounted too high.

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

the service was excellent, the bar poured good drinks and the room was immaculate

onsite bar and dining was closed due to covid.

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

the spa was so relaxing, the pool was such a nice scenery.

pool filled up with unruly kids on weekends

great pool, great amenities, great location.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa matched

asked one of my kids to take a muffin she had touched-even though it was packaged

- ac would not get colder and room was hot - bed is too firm - bed linen sleeps too hot - room service knocked on door and tried to enter at 8:30 in morning

great for parents traveling with young kids

the shuttle service: four of us flew and we did not want to rent vehicles to get to the hotel

a good value- free parking and hit breakfast

no hgtv or kids channels.

the pool was closed and no good breakfast

the lobby bar was a great convenience as well

there was no microwave in my room and we had to either go upstairs or to the bar for ice

the room was very spacious which is a plus when you have little kids.

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

breakfast was good

the pool was small but it worked the kids still had fun.

the pool area was very clean and the hot tub was wonderful

t see below)

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

rooms have full kitchens with everything you need

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

convenience to airport and free shuttle. i’ve been traveling a lot last few weeks .

having a laundry facility and gym on site was fantastic

liked the kitchen and the room just in general

the breakfast was very delicious everything was wonderful we also loved the kitchen

did not have breakfast covid

the full kitchen was well equipped allowing me to maintain a healthy diet.

i like that there was a full kitchen comfortable beds and space for everyone to be comfortable

wifi did not work properly, would not stay connected and once it was it was very poor

beds, breakfast, the staff and the 24hour free coffee. the renovations were beautiful!

breakfast and parking and wifi

horrible room service

good breakfast

the shuttle driver was terrible. he yelled at my kids and was a total jerk.

water was provided at the small gym

stranded at ohare airport with my 2 little kids

i liked it because it had restaurants on premises.it also had bar indoor pool.

staff were friendly, room service was quick and food tasty

the next morning the maid said laundry wasn't done to give extra

floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink for everything but everything else was exceptional and things

the little kitchen area and the room

laundry on site.

bed looked comfy enough, kitchen was as expected

at how clean the rooms were, how amazing the space was in general, the bar/reception area, and breakfast was stellar

breakfast and complimentary drinks were great

btw, breakfast was good too

too many kids in the pool xtra time for adults

room very spacious suite good breakfast polite and pleasant staff good wifi was satisfied whatever money i

they also had a 24/7 gym and heated indoor pool

would have to say the fact that if we have our window blinds open it stairs directly into the pool area and partially of the workout room

there was no room service for people who were staying multiple nights

clerks was polite and everything was clean beds was comfortable i also like how the parking was set

some of the gym equipment was a bit dysfunctional

very nice lounge areas, a starbucks on site, room service and a massive pool

fitness center needs better supervision

there was an issue with kids running up and down the hall which was disruptive to my sleep.

imagine you are slicing into a lack of lamb and then a group of kids in swimwear goes right by your table

i just loved everything about the hotel the bar the food the pool room

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants, and easy access to all the highway system

excellent neat with bar and indoor swimming pool

i wished there was plain scrambled eggs for breakfast, no biggy.

the location was great! the breakfast was good, my kids loved it.

the swimming pool water it's cold!!

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

great breakfast and staff is amazing from jessica to the charlotte, joan,victor,nick

mini fridge, microwave, tv, laundry room, ample parking

staff was great but never told us til checkout we had room service

loved this place , great breakfast, cheap prices

the night stand, very sketchy activities were going on cigarettes butts everywhere outside the fitness center was nasty and a joke the breakfast was ok the toaster didnt work the microwave didnt

good it has a pool so the kids could burn off some energy

connecting to the wifi sometimes is hard.

the pool closed too early for my kids to use.

no free wifi we had to go down to loby everytime we need internet

o valet staff were wonderful); paid $35 for an average tasting room service pizza

the breakfast was very nice, and the hotel is very well kept

friendly service, sparkling clean, cozy rooms, excellent breakfast

quiet and clean. delicious breakfast. bed linens were very comfortable.

more equipment in the fitness room.

it was also close to a very nice la fitness location which had a very nice pool and i could do my running around the offices nearby

gym is miniscule with no free

couldn't get tv or wifi to work

was quite cool considering it was during a heat wave 97- 110 degrees outside enjoyed the clean pool and breakfast was good thursday and friday

rooms next to pool. people get real loud in the pool but other than that very good

the gym was out of service, and this was the main reason i booked the place because it had a

nice hot tub/pool area! room was clean!

no free breakfast. no shuttle to airport.

one of the shuttle drivers was texting while driving with 7 people in the car

the fitness room was perfect!

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

gym is too basic not clean not well mantained

when i booked i requested a possible late check out, so i asked if it was possible but he was very rude about it

they advertise the gym in the hotel, but in fact, that is one small room, with just a few things to do very pure

the hotel has an amazing vibe super nice waitress when i ate breakfast the food is good

very comfortable beds, nice decor, full breakfast

the pool was very nice. there were plenty of towels considering it was late in the day.

the pool wasn't open at all during our stay and my kids were really looking forward to swimming.

close to everything for our kids

although i did miss the hot breakfast due to the covid

could use two laundry machines. ty for great stay

the shuttle service was on time

room service was late and food wasn t worth the price. creme brulee ugh ick

the lady at the bar was such a sweetheart, i think her name was veronica, she continuously went above and beyond,

and being awakened very early in the morning because of people working out in the gym,never put anyone in the rooms next to the gym it was unpleasant had to change rooms

9) shared a wall with the hotels gym

there was people just sitting in hallways and kids for a group trip running back and forth

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there was no staff on duty to fix the problem

no microwave in room no room service.

my kids really enjoyed the big pool

spa prices are over top and not affordable

my kids loved the snack bar and free cookies

also no bar where u could get a cocktail

nice grill restaurant in lobby area, nice breakfast area too

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

are spacious and adorable like a little apartment, very clean and comfortable, complimentary breakfast is delicious, and location is close to shopping, restaurants, and entertainment

-welcome cookies at check-in -good gym

relaxing, peaceful, has swimming pool and fitness center

the bar was closed due to

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

the pool was open in timed slots but because there were so few guests we had it for hours all to

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

breakfast was great. i liked that three mornings in a row were different varieties of food .

pool too small,

good breakfast, comfortable bed and spacious room

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

they were even able to get us clean laundry with their dry cleaning service on christmas eve

room service was prompt and delicious

king size was very comfortable, rooms were very clean, and room service was quick

free shuttle bus to the

wifi didn't work well either

they never offered me breakfast and they never mentioned it to me

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

there was no breakfast offered

no complimentary breakfast available

breakfast buffet

that u have to reserve pool due to covid me an grandkids had great time respectable place to

was over booked and we came with two grown kids and were offered king size room

no pool

has an inside gym and pool, big inside and outside lounge and a bar

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

same time for the gym *personnel was kind and friendly, they were helpful all the time but never overwhelming i think

food and staff at caddy shack and visibility bar were great

the breakfast buffet was excellent. gym and fitness center and pool was great.

pools included

wifi hard to get in 1401

the pool was great for the kids

not enough breakfast option like more variety of meat

the pool was great for the kids

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

my kids loved the breakfast and the front desk attendants were very nice!

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

shuttle bus runs at top and bottom of the hour

wntown chicago)

used the gym and it was quite good

free shuttle from the airport

location, comfort, amenities, free drinks, free breakfast

shuttle buses are super helpful run late into the night

many kids in swimming pool

many kids in swimming pool

appreciate the shuttle service

most comfortable beds ever....great shuttle serice

it was clean, good amenities with the bar and starbucks

to blue line, free shuttle to/from airport

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at the

restaurant and bar have excellent staffing and service

hotel bar with happy hour and great food

the wifi is very essential to business travelers

the breakfast staff was friendly, on top of refilling your coffee

wifi was not stable and keeps disconnecting but worked well

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

greatest location, and great bar for drinks off the lobby.

on-site restaurant and separate bar were very nice

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

wi-fi hard to access room service never picked up

i ordered room service for breakfast which was really nice

especially with kids

are nice, enjoyed the split between the room and living area, so there was space for the kids

we tried room service the night we stayed but no one answered

the hot tub ! pool for the kids .

great for kids though

being an airport hotel would have liked 24 hr room service but accept the pandemic and all that

ds managed an early morning swim before our departure)

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag * no facility to do ironing of clothes * poor infrastructure * very poor breakfast * if

is difficult to find the shuttle at terminal 5, but this just because of the huge number of the parked machines and

equal quality competitors have better breakfast options and fitness equipment

they have a coin laundry we found great after road

hotel shuttle was convenient for connecting with subway/ train transportation to my event

the breakfast each morning was very good, with plenty of options

on site restaurant and coffee bar are very

thing i’m concerned about is shuttle time schedule with location: i was not sure about how often/where it will be picked up at a

the room had a full kitchen as well, with all necessary (and more) kitchen utensils

the free shuttle to the airport 24/7

the girls running up and down the hallway, but that s what kids do. no big deal.

their pool and hot tub was clean and the perfect added bonus for us and our kids, so they could play while we relaxed

the continental breakfast saved our family $$ considering what the surrounding restaurants were charging for

the wifi was slow and if you wanted a premium connection you had to pay for it!

close to restaurants and the office i visited for work. decent gym and good breakfast

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

the laundry facility was $3

strong odor of natural gas immanent from laundry room

early check in, clean room, pleasant staff, lowest rate in the area

nice laundry and vending

east is across the parking lot as well as a casino

worth the money friendly staff excellent food had local bars close within walking distance and a casino across the street this was an excellent choice for our stay

staff was very pleasant and helpful when it came to the shuttle bus

location if heading to rivers casino

close to restaurants and casino

it was next door to a sports bar and the location was good for us.

parking door key kept stop working got to the breakfast 45 minutes before it closed and there was

parking was least favorable experience during our stay, but located in busy area which houses an

very clean. excellent breakfast.

there was also an event going on at the event center in the same building so no parking was available when we tried to check in

good location, pool for the kids

comfortable beds. clean. nice shower. room service was nice. tv was large.

the food at the restaurant is excellent and the room service is also excellent

2018, close to the airport, wifi must be free for all rooms

resturant and bar staff excellence personally s

wifi and no reception

amazing breakfast, easy parking , clean room

breakfast area and selection

room service was daily and did a clean job

close to where i needed to be, price, clean. bar and restaurant open!