great gym with lots of machines and free weights

early check in after a super early flight in from boston was very much appreciated

early check in at 9am was greatly appreciated

no room service

was a hockey team of kids staying

front desk to cleaning staff, they were very friendly, talked to kids

i then make it back after dinner to get ready for the night and my kids found these dirty face mask filters that were left behind by who had the room previously

the location was great in the city. it had a beautiful lobby and a nice bar with good food there

the gym is small with very few weight machines

i had a wonderful breakfast at the restaurant within the hotel

the valet guys were outstanding front desk experience great the room service food was outstanding and the service even better

couldn't get the night spa service that was advertised

prompt service, including room service, asking for some toiletries, etc.

busy, bar service poor

the spa facility which is open to those staying at the hotel wonderful

the gym was extremely underwhelming

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

it couldn’t be better the stuff is awesome the bar is always wonderful

bed was comfy, good gym

i was disappointed that coq d'or bar wasn't yet re-opened, so i'll just have to return

pool, gym and city view also lake view.

pool on top floor has great views out over the lake, and the gym is reasonable

my boys enjoyed the pool and the gym and the location is great, as just off magnificent mile

early check in and late check out was wounderful as my 3 month old grandson was with us

the room was also very large and the rooftop pool had incredible views of lake michigan

at the front desk was awesome when we were checking in and made a connection with our two kids very quickly over their shared love of harry potter and chatted to them about the store in

loved the staff from valet to check-in to bar to coffee service in the morning

ate dinner and breakfast at this hotel, and each meal was delicious

no partnership for gym

room service breakfast was pretty good! the location was great!

outside terrace bar on the 12th floor lobby level was outstanding

the restaurant and bar were below average.

one would pick up the phone for room service

think the spa services we had were as exceptional as i would have expected at this high end of a property

room service orders were made and delivered promptly

no room service but the operator still forwards the call to them

my kids loved parker, the house dog

pools were ok for kids if adults are with them

room comfort , the great location , the gym and the swimming pool the terrace is really great for take a rest or having

my partner stated he didn't love the eggs benedict but i was very happy with the room service of cream and coffee in the morning

due to covid, facilities were closed, yet it was possible to go to the gym, which was nice.

there is no coffee machine or kettle in the room so i called the room service and they brought me a kettle and mugs

we can walk down to the bar and get a drink to bring back to the room

location fantastic. bar area superb, warm and friendly. staff were all great. check in was easy.

our room service breakfast was not the best, we barely ate it.

valet who greeted us and took our bags, to the front desk, to room service staff to the spa and gym staff, and to the waiter staff in the bar and restaurant

they provided prompt room service and greeted us every time we entered and left the hotel

vid was our waiter and was a joy)

spa should stay open til 9pm during the week and weekend

they gave us great ideas about where to eat with kids and good activities for families visiting the city for the first time

at the lounge, it has free coffee and gym which was clean and confortable to use

gym was great for a hotel

no complimentary breakfast

the gym is nice and free coffee selection

liked the gym, it had a good amount of weights

cellent food), the gym and the pool/ spa facilities

the pool was like daycare for children

felt the room service menu was limited

room is fullu equiped, clean, staff, kids friendly

thought the waiting area for the spa was not very relaxing

loved the location, the pool and the gym, very central and the staff were lovely.

big room, comfortable beds, very good location, gym

and last, but not least, the pool was quite small, no towels and the gym had more than half of the treadmills out of order

first day we were unable to have breakfast because the hotel ran out of everything by 8 am

the kids enjoyed the coloring pages and crayons that staff provided

we wouldn't be able to fit if we decide to travel with our 3 kids

that there was no free wifi

great location and room service!

clean sheets and towels everyday, facilities for gym and restaurant are available at the hotel

great staff and location. they gave an early check in.

i also had a drink from the bar that wasn't good

our kids were even super impressed

high speed wifi is not fee.

lobby was plain, no room service available at all.

it was highlighted that kids under 10 eat for free, but turns out it was only from he kids menu.

+ excelent gym/fitness center + comfy bed + decent wifi + excelent location

i didn t like the price of the room service

pool is too small

perfect location with rooftop pool and bar

ch smaller than it looks on the photos) so got very full, very quickly

style, easy check in process, clean rooms, love the kitchenette in every room, helpful staff especially the bell attendants

great location, clean hotel, good gym, basic breakfast

the breakfast was delicious and different each day

the small kitchen was impressively well-equipped, which was especially helpful as we were traveling with a

location and kitchen

large comfortable rooms good facilities with pool and gym

the room service is great and prompt

great bar and restaurant

an early check in if possible and was told the room would not be available as early as i wanted, which

a family of two adults and two kids absolutely loved the hyatt centric

staff was friendly and very understanding when i asked for a late check out and the view from the room was amazing the decore was great and the bed room layout

due to covid only 1 hour time slots for pool.

no food room service.

we were allowed to use the pool area after check-out

the pool was only 3' deep. my kids were pretty disappointed!

limited access to premium channels, hbo etc. limited menu for room service.

wifi was not password protected and spotty

fact the price still was high when the pool and bar is close witch in a lot of ways the value should be the same and when covid was

indoor pool, laundry access, location, distance to downtown

staff, excellent location, nice big rooms, pool was a decent size and water was warm enough for kids to enjoy

room service or restaurant in the hotel

the location was excellent! staff was very nice and sent room service right away.

wonderful, hot breakfast buffet with staff continuing to replenish it

breakfast was awesome and so was the location

excellent breakfast buffet, well tended by staff' none better on the magnificent mile

the breakfast is also perfect for us

it is in a great area and the breakfast was wonderful.

on the smallest floor (4) in the smallest corner room with two kids

early check in fee was annoying

room was smaller than expected, wouldn't bring the kids.

the spa was not open in the gym

gym is nice

gym was way to hot to work out in

the staff was quick and the mini bar was excellent

fledge gym to go with spacious room

really enjoy the pool

for two nights they had a live band playing until 12am as well as an open bar and a pool table so it was a very welcoming ambiance

the bar was my favorite part with it being cold we was at the bar every night

the staffs were amazing and the gym and swimming pool was top class

simple gym but had enough to get the job done

good location in the down down, close to the shopping, restaurants and caffe shops, early chaco on and cheap out, they give us early check in

they offered the kids cookies daily

2: no indoor pool

good speed wifi good location. comfortable bed

early check in would have been nice.

so when travelling with small kids and we need to warm up food, that was an inconvenience

bar staff were friendly and most especially gloria at reception

it would ve made the experience better with kids

great location! amazing gym.

mentioned above... need to upgrade breakfast room service

room service, friendly employees could checkin even a few hours before 3pm because i arrived

not receiving the bar of soap requested

no swimming pool or anything for kids to do.

the room is very clean, good gym, breakfast ok as well.

ea ,coffee, sugar) one

the rooms were lovely and breakfast was beautiful

we like the location and great breakfast bar in the morning.

is incredible, as always at an embassy suite, and the evening reception was also great and kids can have mocktails or free sodas

the pool was perfect for our kids

is incredible, as always at an embassy suite, and the evening reception was also great and kids can have mocktails or free sodas

got room service and it was very good

the gym could be updated-- a lot. windows could open a bit for fresh air.

hotel lobby for breakfast and bar for evenings were well-staffed

gym was small but had some equipment

the gym is super nice

wifi unstable in the room

no laundry bag

info about anything upon check in like the tablet in my room that told me about amenities and the room service menu

wifi didn t work

i didn't like was the qr code for room service, that is handed to you with the room key

the kids loved the pool area

laundry room machine small loads were not working good

we traveled with two little kids, and enjoyed the pull out couch and utilizing our own pack n play in the living room/kitchen

the breakfast is very delicious and i liked how the breakfast items are switched up so we didn t have

there was an indoor pool and gym

room service, they charge 8$ delivery fee and 20% tip. ridiculous.

dining options were limited, and room service was unavailable.

michael jordan steak house was closed the day we checked out when we wanted to go there and room service was not available due to

very well equipped two level gym

wifi was not working

room service always made our room look great every day!

the staff was great, the pool is ideal for younger kids, and the restaurant was

the pace of room service. it took a while to get my coffee kuerig cups.

made towel animals for kids

good room, has gym and a pool, friendly and helpful staff, very close to the magnificent mile

we were able to check in early and get a late check out

the bar wasn’t open

the location is nice, river north. lots of restaurants. the gym was nice. the pool was nice.

loved the location and the pool was so much fun

the spa bath was worth every penny

free wifi & refrigerator

location amazing restaurant mamas boy in lobby of hotel free breakfast pool hot tub nice staff free internet nice

front desk ladies were awesome, room service was great & i had a suite, and loved it

had a hard time using the wifi, we had to call several numbers to get it, finally we got a different pascode

personally loved the food options for room service but they weren't very kid friendly

was crammed with kids all day and there was no jacuzzi, but still lucky to have a pool at all in the

he was offered early check in

pool was cold

amazing gym, pool and the room was super nice. bed was also very comfortable.

i also took advantage of the gym and it was great

were small, i ordered breakfast from room service, they brought it in a to go bag

the room, beatrix. the staff. the gym

robot room service and pool room

no late night food available. overpriced restaurant and room service

room service

bad service. unhelpful staff slow to respond. no room service.

ich is returned within 7 to 10 business

kids were disappointed

guest laundry facility is very useful

room service, run by partner restaurant, is lacking. no coffee until after 630am

failed to correct the coin machine in the laundry room, and had to wait until the next day to refund my money

they also serve breakfast which is a huge plus

location ,staff,breakfast,price

would have been nice to have more variety (hot items) - hard boiled eggs, toast, bacon - for breakfast

we were allowed to check in early and have their breakfast

no room service in room fridge was empty

and spacious room, super friendly staff, nice breakfast and bar in the hotel, perfect location to explore

wifi good, bed comfortable

the breakfast isn t anything to rave about but it s free so it gets the job done!

we arrived 20 minutes before closing breakfast and hot food was over

were in town for an evening event and wanted to stop into the hotel bar after for drink to end the evening

were informed it had already closed and so there were no other eating options in the hotel as no room service

t due covid didn't even thin about it cause it was not big enough for that hotel)

amenities- indoor pool, workout room, lobby bar and restaurant were fantastic

swimming pool was tiny and full of screaming kids jumping around everywhere

the staff and amenities are amazing! they took such good care of our kids. it was refreshing.

free wifi was not good

the gym as well as the room amenities were amazing.

everything! from the room to the spa and the food at terrace 16. everything was 5 stars!

outstanding gym, service and amenities throughout.

we enjoyed the beautiful city view from our room at 21st floor and in the fitness gym at 27th floor

breakfast was awesome however we were disappointed they did not have the potatoes on the weekend

the hot tub gym and pool being closed. bagged breakfast was trash.

the big noise from next room , i try to not the karen to complain,i was do a lot activity with my kids (older kids) i’m so tired,but we can’t sleep,because the next room the teenager kids

everything was fine, the wifi on the tv could have been better though.

i was traveling with my dog and compared to a lot of the nearby pet-friendly hotels kinzie's one-time pet fee was extremely affordable

the hotel deducted from me a late check out without any further notice or inform

that they had free breakfast and a happy hour, plus the location was excellent for exploring the city

chicago, this is hands-down the place you want to stay complementary happy hour and complementary breakfast

breakfast was alright, not much options but you can make your own waffles

ate breakfast only once, feeling it lacked something, maybe quality or bacon and more bread choices

small kids were in the hot tub

hotel pool is a postage stamp and was filled with kids

love the fact that it had a kitchen area

attractions are within walking distance, very friendly reception staff, efficient elevators, huge laundry room

bar experience was great

beautiful room great club excellent spa facilities

the service was great from the front desk, concierge, bar services and the maid service

langham's decor, staff, rooms, bar and restaurant can't be beat

the hotel bar, restaurant and spa were top tier

great location and beautiful decor. hotel exceeded my expectations! the spa was wonderful too!

hotel does not offer room service (not even hot tea), and lacks a swimming pool (+) ordered room service (+) room service was prompt & the view was great (*) our view was phenomenal, rooms were clean, and i enjoyed room service for breakfast (+)1333 - great views on to river and michigan avenue, room service was great standard, needed femine napkins sent up to room, was very happy with timely (+) room service was amazing as (-)there was no room service available after hours. (-)we couldnt get room service due to covid 19 (+)was excellent , staffing, room service i recomemt to anyone try to stay in chicago to reserve on this property, more for the (+) the staff were all wonderful and very accommodating, especially the room service staff

fitness center

very clean and good fitness center. amazing rooftop lounge

fitness center friendly

arrived early and had to pay $25 for early check in

was perfect for family with two kids

the rooms were spacious enough for our family (2 adults, 2 teen kids)

room was given to us with kids not good.

i appreciate the early check in and late check out options, as well

great location, nice rooms, good room service. great view through the window.

accommodation had everything plus a laundry room free of charge to use whenever wished

wifi did not work at all

loved the free coffee, water, free laundry facilities and gym

wonderful view, small but a good gym, location and ronnie

in addition, it was not credit to my account when i used it for room service

there a restaurant downstairs that is great for breakfast

we arrived several hours early and they did not hesitate to allow us an early check in and asked if they could

rooms are nice size, it's in a great location, the fitness center is nice and the bar is popular

super good breakfast place attached to the hotel

the view was stunning and the food at the bar was divine !!!

kids wished there was a pool, and an included breakfast would have been nice for the price

the gym was so clean

hotel loved the bar plus a cool outside bar when the weather is nice a 5 min walk to the heart of michigan ave for

minibar or snacks for kids

modern and updated rooms with great city and river views, very nice and helpful employees, good gym, and a great deck by the river to hang out in the warmer months

there was no one at the bar or cafe for 2 of the days we were there

friendly staff, big and clean room, good gym

the gym was fantastic! the peloton bikes were a huge plus, i may actually buy one!

nice river terrace bar and in-house sushi restaurant

early check in

staying at the hotel now it give us the time to explore more the city since we didnt have pool my kids were definitely looking for that

no room service during covid. it is what it is though.

beds were amazingly comfortable, the rooms were nice and clean, and the gym was amazing

enjoyed the room service and breakfast downstairs

impeccably clean , amazing view from the room, well equipped gym , comfortable bed and linens

is was the second time we stayed at the hotel and we had the same

great location. the room and the gym were okay.

liked the late check out at 12 noon

wifi not as secure as i would like

location was excellent, the gym was well equipped, the daily room service was outstanding

when i arrived in the middle of the night with two tired kids beds were made for only 2 people

ound 10pm) even after i said many times i left my kids

location, amenities, gym, lobby, service

kept me on the desk for 90 min late at night (around 10pm) even after i said many times i left my kids (5 and 11 yo) alone in the room upstairs

the room was clean and bright, and the room service was always on time

room service food was amazing!

they suggested buying it from the mini bar in the room but it wasn't an option

no complimentary wifi no vent/ fan in bathroom

there was a charge for wifi and parking was ridiculous at $65 per day

wifi was an additional charge.

door would not close, remained open 3) hallway reeked of marijuana 4) thin walls, could hear kids screaming 5) very limited staff available for

the bathtub was great and love that there wasn't a pet fee.

complimentary breakfast and gym facilities

has everything to pool basketball court etc food was great

though the bar area was a bit lifeless

but if you are traveling with kids be aware you will be doing a lot of walking

it was as big as my kids bedroom, but the view and the area were worth the cost

the pool is always full of little kids, which is great, but as adults we felt like we were intruding on families when we went down to

helpful reception staff, stunning lobby, very clean, comfortable beds, good room service

the staff, the pool, the gym and the bar. this place was poping at night

is great for kids

location, spacious room, bar in the lobby

gym/pool/fridge/oven

we sat at the bar in the restaurant for 10 minutes before the bartender came to take our order

fee but that includes all services and a $10 daily credit to the cafe and a daily pass to the gym next

you have to pay for wifi and the gym

we couldn't sit at 4pm on the roof bar at our table of choice on a sofa as they were all 'reserved'

we had dinner in the hotel restaurant and it was very good, treated ourselves to room service the next day

few amenities for kids

bar upstairs is beautiful at night

kimberly went above and beyond to make the stay special for our two kids

not enough gym equipment

it has a big, nice, warm pool

that the pool closed early.

the breakfast made my stomach hurt for days

i loved everything about the property. the gym was really nice, had a sauna included. 10/10.

pool was cold

i loved the location and the pool

views, staff and breakfast!

no complimentary breakfast and i still haven't received my 100 you held for the room

pool was big and heated

room service is not available and the restaurant within the hotel is not open for breakfast

in the city centre,clean and cozy room, helpful staff, water and coffee for free in room, good wifi

wished there was room service or that the restaurant kitchen stayed open past 11pm

we did a breakfast room service card for the morning we left

didn't like $50 per day charge for wifi, water bar+metal water bottle, borrowing bicycles, and a couple of other optional items

would like coffee maker in room a grab bar in shower

gym

the lobby and bar are in a lovely art deco style, which really gives a grand vibe

room was comfy, i liked the gym, staff was great, cute art & furniture

hours of the bar and restaurant were odd and inconvenient. staff was nice, but not super nice

we ate breakfast at lirica every morning

the gym was too hot

love that it is right in the center of everything i planned out for my kids

i didn't like that i had to ask to have the room serviced for cleaning and that it wasn't told to me upon check in

breakfast was included in our stay and it was amazing.

additional fee for water & wifi - its mandatory, cant cancel

my daughter became ill and they were very helpful and caring, even extending a late check out and getting her some ginger ale

use of the wifi was cumbersome and required re-inserting the access code every time one used it

hotel offers room service, but there wasn't a menu or any information about the surrounding neighborhood in the

and bathrooms with robes and lovely molton brown amenities, comfy beds, in-room coffee machine, gym facilities and great breakfast selection

breakfast was great

ever seen a 150 year old gym

breakfast service in the room was good and on time

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

cor reminds you of a gym, the bath robes - of the boxing robe, etc)

very appreciative of the early check in they accommated

gym, great location, just blocks from the art institute and lots of shopping, very friendly staff

the lobby wowed my kids the same way it wowed me the first time i saw it when i was a kid

00 for early check in or they would text me after 12:00 when my room was ready

i can only imagine if i had kids with me

my kids were able to tablet out one of the beds while i ate comfortable at the couch on other side of

pool was small

pool closed at 8pm

it was walking distance to a lot of stores and the late check out time

great gym

it does not have its own restaurant for room service. italian village food was very marginal.

there is no guest laundry room and no coin or card laundromats within walking distance

kids bed was low quality (poor condition)

or condition)

allowed early check in, staff was very friendly