the price, free shuttle to the airport, and the staff.

location and free shuttle to the airport

airport shuttle. nice driver

who helped me at the front desk was very nice, and offered to waive the early check in fee

motel offers shuttle to airport

24/7 bus shuttle service

the kids were disappointed about the pool

the location was great, easy to get to the airport and the shuttle service was fantastic

not when the kids not i needed to listen to for four hours

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

was some type of dirt ring around the pool, it might need to be cleaned a little more aggressively

shuttle to airport service

great breakfast

asked about towels for the pool and was told one per persons yet there were no towels at pool and kids yelling at

room was clean, bed was very comfortable, staff was nice, pool was open

the kids are still taking about the gorgeous waffles they made with beautiful

friendly staff, modern facility, free parking.

i do not think the staff was equipped to deal with all those kids

i even requested room service for just fresh towels and trashes to be changed and they made the entire room like new

the beds are comfortable, their breakfast, the pool and gym are nice.

breakfast was just great--everything one could want at a hotel

price and breakfast

i loved the pool the breakfast was good the shuttle service was great.

excellent room service, convenient and good breakfast except the pool service.

i also liked the free airport shuttle and the pool and hot tub

room was spacious with a small kitchen

it is like a small apartment with the large bathroom and the stocked kitchen supplies

everything was perfect. shuttle service to o hare, staff , room , location.

gym is decently equipped! really pleased.

the gym was great

then our kids could spend extra time at the hotel pool instead of sitting at the airport

very clean, spacious, had an indoor pool, fast wifi and free parking

they have got shuttle service too which is very helpful

hot tub was warm . pool hours are short durning weekend and longer during week days

room service: one staff member made it seem like the gratuity was not included, when i openly asked

clean property and rooms, bar and restaurant on site.

i liked the location and the gym area.

close to slot of things. the bar tender was great and we had fun.

restaurant and bar on site .

location and gym was nice

the sofa bed was very uncomfortable, and we could not use the wifi

t notified and my teens had a bday party there wifi nor tv

the parking lot well well maintained and i felt safe leaving my car overnight

liked it had free parking and close to shopping in the same

room service was poor

great breakfast, clean rooms, quiet.

one particularly disturbing aspect was the loud ac duct running above the kitchenette

the kids were looking forward to the pool

kitchen

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every time i

shuttle to/from o'hare

no room service book in the room. no ice machines. no fridge.

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

9) shared a wall with the hotels gym

very clean, very modern, airport shuttle, restaurant

need better room service.

the shuttle drivers, i can't express my appreciation enough

also, it was difficult to access the wifi

one of the best meals i've ever had, and it was even via room service

restaurant and bar in hotel with choices outside door

the atmosphere was nice. the kids liked the pool and the gym

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

they accommodated me with a much needed early check in! great staff!

pool and hot tub water are checked daily and pool area is always clean

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

gym and pool still open

the staff was friendly, the hotel airport shuttle was prompt and swift, the rooms were clean, and the facilities was amazing

alot kids running around on the 1st floor!!

pool was very cloudy are kids were not happy about that, the rooms were over priced, air conditioner was very noisy and the

pool extremely small kids couldnt enjoy due to a soccer team taking over the entire pool

excellent-quality gym as well

they do offer room service, but be aware that with the price of the items plus all the fees makes this an

couldn't have asked for more after a 15 hour flight with 3 kids

nice to be able to walk to flight in morning with kids

i was given a wifi password even though the hotel description says that wifi is only in commonly used areas

m, pool, restaurants, etc

the airport shuttle is only available hourly.

location with shuttle to and from o'hare airport

just wish visibility bar was open but i understand covid-19 did quite a number on our world

mainly wifi at hotel it goes off every 5mins and ask to reconnect

location was the best part. the omelets at the breakfast bar were wonderful.

gym was inadequate, starbucks coffee was sub par and overpriced

the gym could be better as compared with hyatt regency

our kids always love your freshly-baked signature soft cookies

wntown chicago)

the 24-hour airport shuttle and the breakfast.

very spacious rooms and the breakfast was very good.

the breakfast, pool, and gym

and proximity to rosemont outlet mall as well as reinstatement of morning breakfasts and airport shuttle services to airport (after being suspended in light of

complimentary breakfast and custom omlet bar was great

airport shuttle

to blue line, free shuttle to/from airport

shuttle bus service is very nice to take guests to outlets for shopping

easy access to airport. good connection with terminal. prompt room service. easy check in.

very clean convenient and shuttle to airport

did not have breakfast, i had to rush to the airport

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

breakfast wasn't so grand with a lot of variety

more food options for breakfast.

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

is located in a great area, just steps from other restaurants, shops and bars

greatest location, and great bar for drinks off the lobby.

attached bar was also good with a good menu

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

services were very accommodating

first night didn t get any sleep kids running arnd

room service on 7/15 on floor 3 was exceptional

room service for food would have been nice

hotel bar with happy hour and great food

onsite bar and dining was closed due to covid.

no grab bar in shower. hand soap too small. soap in shower mounted too high.

hotel food and bar service very

just that the bar wasn't open lol

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

the pool was the best part.

needs a bigger gym!

plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

pool wasn’t heated

room service

pool was nice, my daughter had a great time

room was nice, staff was friendly, pool was warm... location was perfect for us...

nice room very clean. the pool was nice also oh and the breakfast was outstanding

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

i could hear kids running down the hall, doors slamming, and the airplanes landing

like the gym and heated swimming pool

very close to airport and offered very comfortable bed, a bar and restaurant.

the hot tub ! pool for the kids .

handled the concerns with the kids running down the hall and slamming doors immediately

said kids can eat free up to 12 year but they make us pay for my daughter which is 12

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn t get someone to bring me some extra pillows, they don t answer if you call from

amazing breakfast, easy parking , clean room

to block out the light, friendly and practical staff

had to ask for room service daily

the bar was also short staffed, i waited over 45 mins

at bar was good, court area was unexpectedly very nice

short stay so didn't make use of many of the facilities other than the gym which was good

the bar and food

convenient to airport, appreciated the shuttle, clean room, friendly and helpful staff

charged extra 13$ for wifi.

to have coffee for your guests it was only available at the bar and the line was way too long

the pool and hot tub was still shut down.

resturant and bar staff excellence personally s

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

it s location near to a golf course gave it a resort-feel

the bar was stunning

good location. very comfortable beds. friendly and helpful staff. easy parking.

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

, and tv table dividing room in two halves, room service comes every other day

the breakfast selection was wide and delicious

everything except the breakfast. fruits seemed as if they were canned rather than fresh.

close to restaurants and the office i visited for work. decent gym and good breakfast

breakfast can used some upgrading. would be nice to have room service for lunch or dinner.

the place also had a bar in it so it was convenient for us

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice for them bringing my food to my

that there is no pick up shuttle from o'hare airport

advertised room service which i needed as i am in down for an appt related to a back

the wifi was decent and allowed me to do remote work

convient laundry area, gym and

the sight the pool and gym

was close to the airport, shuttle service was prompt, price was reasonable, room/bed was comfortable

the only thing i could honestly say is the pool was quite smaller than it looked pictured and than i'd imagine

shuttle service

we did not eat breakfast but the bar service was great! ample parking was available.

i really liked the gym with 24 hour access

spa services were wonderful

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious, beautiful view

great location excellent gym comfortable lobby area

amenities include gym, parking but didn't say we had pay for it which was misleading

very close to airport , early check in, late check out and big rooms

have suites, which is great if you need to have kids sleep in a separate room

to the airport and they have room service and shuttle services

restaurant and bar on site

there is a casino right across the street with a few restaurants to choose from

nice and friendly service. elegent room decoration. close to the airpot with free shuttlebus.

the location was across the street from rivers casino

location and river casino across the street

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had to slip away

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy only detergent - good eating options nearby - can take shuttle to airport and

beautiful property, restaurant on site, bar, gym,good breakfast

on site restaurant and coffee bar are very

parking was cheap and the hotel was really nice , with free breakfast

it is very close to the airport and has a free shuttle

the gym was lacking in

there were additional charges like parking, bar tax and others

easy airport access with free shuttle.

close to airport and casino. comfortable beds. van to the airport for free

was great, bed comfortable, pool amazing, 3 minute walk to the casino

the staff and the room, loved it. my kids also loved the pool

i didn’t have to leave to go out to eat they had a food place and a bar there

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool deliberately splashing everyone in the face and the parents did nothing, i do not

also went to the bar

room, staff, & bar lounge was great

the splash pad for the kids was wonderful

the location was perfect near rivers casino

the friendly staff, location, view, the pool. overran everything.

pool area was so slippery that my kids each fell multiple times walking through

i really liked how they schedule your pool time to accommodate social distancing

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

pool is beautiful and we liked having the exercise facility

the pool is always warm and the kids enjoy swimming in it

are tons of things to do without ever leaving the property from swimming to bike riding to golfing

the gym....it was amazing...had everything you need and was clean.

parking lot very full from people going to bar louie however we were able to find a spot

location and i've stayed there before. free breakfast buffet.

the fitness center is basically just some machines and dumbbells

great amenities, restaurant, bar louie, pool, fitness center.

we liked that there was a restaurant/bar attached which also had a great breakfast

room service

they had a gym but i will not be staying there again

shuttle service is great, and the breakfast was very good

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

i was going to workout but the gym smelled like mildewed towels.

it had some new renovations and the breakfast wasn't bad. the staff was very friendly.

breakfast had all the essentials and the room had everything i needed to work

great hot breakfast

we requested room service and did not happen

should have a whatsapp or wifi option to secure or request shuttle

the gym was also better than most hotel gyms

location and shuttle were perfect for ravinia

the check-in process took longer than expected. the shuttle was not very comfortable.

waitress at the bar was super rude and loud to my husband

nice warm indoor pool, good breakfast and free airport shuttle also included

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

courtyard, fitness center, bed, balcony

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

shuttle ran too late to catch our flight so we had to rent a car

room was clean, beds were comfortable and the pool was nice and large

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping, a decent exercise room, and shuttle service to nearby areas

very friendly staff, clean, and comfortable. kitchen is nice..

mismanaged parking, some parking spots were blocked by a truck and a fancy car making others park in street

it's location it's breakfast and social hour it's cost it's cleaneses the staff was very nice

excellent breakfast, quiet facility, friendly staff

shuttle service to and from the airport is a great plus for this hotel

the spa was out of service, but it happens and it didn't take away from our very positive experience

front desk help was great! breakfast too

size of laundry room and exercise room

also the kitchen would get a long line just because people were waiting on the

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

small bar inside

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

the pool

relaxing, peaceful, has swimming pool and fitness center

friendly front staff -great pool

i know covid is going on so it kinda sucked the bar area was closed.

i liked the pool, the gym, the very helpful staff

the breakfast was wonderful and the bed was so comfortable.

the bar and free hot breakfast was the icing on the cake

so we came back late, with tired little kids, needing to take naps and the hotel manager, gave us extra time in the room

furthermore, i must admit the agent that verified the pool was available for the kids was a plus she was excellent

beds could’ve been bigger at least queens, microwave in the room would have been nice, a nicer, gym and pool

accommodated our request for late check

everything! including the food for breakfast!

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

everything was perfect!! but the cold water in the swimming pool.

excellent neat with bar and indoor swimming pool

friendly room service

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the night

and also the spa area

chicago is reachable by car and we went there on sunday when parking was free

good breakfast bar

breakfast was way above most hotels, offering made to order omelettes, pastries, waffles, fruit and

fitness center and ice machine in the lower level

friendly service, sparkling clean, cozy rooms, excellent breakfast

also, best breakfast ever

to top it off, the breakfast bar was unimpressive (no peanut butter for bagels), the fitness room smelled like mold from a leak, and the treadmill shuts off after 20 minutes

the wifi was slow at times for the work that i needed to do.

to covid there was limited room service availability

i just loved everything about the hotel the bar the food the pool room

there was an issue with kids running up and down the hall which was disruptive to my sleep.

location, quiet, and the bar inside the hotel.

bed looked comfy enough, kitchen was as expected

the next morning the maid said laundry wasn't done to give extra

i liked the fact they included a utensil set for the kitchen

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

the little kitchen area and the room

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

the breakfast could have been better

the bathroom & kitchen were both nicely updated

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom was updated as well

the breakfast was very delicious everything was wonderful we also loved the kitchen

pool under renovation at the time.

the pool was great for the kids

that the pool gave my kids a rash maybe too much chlorine not sure

to add some more items on breakfast buffet like muffins, cheese danish, yogurt and orange

nice breakfast included

btw, breakfast was good too

not get in pool due to a lot of kids in pool

swimming pool and hot tub

pool towels are small. would recommend bringing your own.

the wifi was not working when we were there.

was super dirty & so many kids running unsupervised

smelled great and easy access to various parts of parking lot from

was quite cool considering it was during a heat wave 97- 110 degrees outside enjoyed the clean pool and breakfast was good thursday and friday

very noisy and management didn t control the noise closer to bedtime, kids ran up and down the halls from the pool

the kids out of there room yelling and screaming

wifi only

hotel was super clean we loved our stay and the pool was the kids

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

the pool is not open

i like the room service and the breakfast was delicious

the machines in the gym could be updated

it was great there was a gym, it was just a bit small and the elliptical panel was worn out

wifi did not work properly, would not stay connected and once it was it was very poor

asked for room service and it wasn't done completely

wifi requires reconnection process with typing password after each return to the hotel or