clean property and rooms, bar and restaurant on site.

fish, pizza, chip, burgers were good in the bar area

restaurant and bar on site .

close to slot of things. the bar tender was great and we had fun.

location and gym was nice

room service was poor

nice location big hotel had a pool ok wifi

to the complimentary breakfast

location, free parking, hot breakfast, close to shopping and close to mayor highway,

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

the service was excellent, the bar poured good drinks and the room was immaculate

no grab bar in shower. hand soap too small. soap in shower mounted too high.

just that the bar wasn't open lol

hotel food and bar service very

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

good location. very comfortable beds. friendly and helpful staff. easy parking.

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

the room service was prompt, courteous and delicious

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

the pool was nice and the outside patio

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

place was just amazing from security to the cook to the room service to the front desk clerk

room service

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

location and free shuttle to the airport

shuttle when call

who helped me at the front desk was very nice, and offered to waive the early check in fee

airport shuttle. nice driver

room was a good size and they gave us a free early check in this hotel offers a free airport

location bar and bartender was nice

the snack bar was very limited or barely stocked and very inconvenient

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the room service food was excellent!

that there is no pick up shuttle from o'hare airport

swimming pool, the view, clean room

i liked how they have a restaurant, bar and gym inside

sleep because of wild kids running doen halls unattended

plenty of parking and good water available in the gym and pool, which were also nice

needs a bigger gym!

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the bar and food

the front desk staff amazing the room service amazing every thing was amazing!!!!

nice size rooms. good gym and pool area. staff very friendly and accommodating

had to ask for room service daily

shopping, restaurants, great hotel bar and great relaxing rooms

the room service food wasn't tasty, too salty.

spa services were wonderful

room service was fast.

made us feel at home and were so awesome about the late check out

also went to the bar

wish the bar area was open, do to covid-19 and construction in the hotel

i didn’t have to leave to go out to eat they had a food place and a bar there

the bar needs to hire a second bartender. it was too busy for just one.

the staff and the room, loved it. my kids also loved the pool

the bar was nice, staff was friendly and helpful.

excellent gym we really enjoyed our stay

my kids were kept up by the barking

the pool and location and 24 hour gym.

the gym....it was amazing...had everything you need and was clean.

my grandbabies loved the pool and the breakfast

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

an altercation in the pool area with non hotel guest drinking and diving in the pool area in front of my child

wanted to use the pool, but not enough time, will do in the future.

rejected not to serve them ,and they even did not flinch to serve even though there are little kids in the

pool and hot tub water are checked daily and pool area is always clean

hotel with gym and outdoor pool (seasonal)

cleanliness. room comfort. indoor pool. restaurant.

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

we lovrd it we had a view of the pool initially thought the location was sispect because it sits right on kingery hwy

shuttle hourly

many unsupervised kids making noise in halls and stomping on ceilings

for money, close to airport with shuttle transfer to and fro

breakfast was excellent

only do you get a clean and very comfy bed and spacious clean bathroom, the pool, though on the small side, is great, using what seems to be a saltwater pool instead of

offered shuttle service to airport

the bed was soft. the breakfast was on point

my kids loved the pool and we had a good stay

the kids liked the pool

the kids liked the pool

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

staff wonderful & their breakfast great, unusual too see.

shuttle at 5:30 am, complete hot breakfast at 5 am, friendly daytime receptionist and driver,

shuttle driver was on a video chat call the whole way from ohare to the hotel

the kids were disappointed about the pool

location, breakfast menu.c

parking lot very full from people going to bar louie however we were able to find a spot

the bar food was excellent.

it was in bar area looks like a private restaurant and bar

room was very clean we went to order room service and they no longer offered that from the bar louie downstairs other than the quickest

the breakfast was nice the free beer and wine and appetizers were excellent clean rooms

the room was very nice. the breakfast bar was great!

the kitchenet was a great addition

the room was very clean and comfortable. the wifi worked great and breakfast was very good.

also there was no lighting in the parking lot nor at the front entrance at night

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

more food options for breakfast.

limited breakfast choices

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

did not have breakfast, i had to rush to the airport

asked one of my kids to take a muffin she had touched-even though it was packaged

- ac would not get colder and room was hot - bed is too firm - bed linen sleeps too hot - room service knocked on door and tried to enter at 8:30 in morning

great for parents traveling with young kids

the shuttle service: four of us flew and we did not want to rent vehicles to get to the hotel

a good value- free parking and hit breakfast

to top it off, the breakfast bar was unimpressive (no peanut butter for bagels), the fitness room smelled like mold from a leak, and the treadmill shuts off after 20 minutes

nice staff. breakfast offerings were great.

quiet and clean. delicious breakfast. bed linens were very comfortable.

friendly service, sparkling clean, cozy rooms, excellent breakfast

breakfast was way above most hotels, offering made to order omelettes, pastries, waffles, fruit and

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

in-house italian restaurant and also a popular bar & grill

greatest location, and great bar for drinks off the lobby.

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

housekeeping was folding laundry in a conference room

you don t get daily room service,i didn t mind that as a trade off for the room rate

they were fixing the parking lot but for the most part, parking was fine.

was super dirty & so many kids running unsupervised

the breakfast offerings. coffee is average at best.

very nice suite and we had so much fun in the pool my kids enjoyed it

the gym equipment needs to be updated.

room service was very good as well

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun so he allowed us to enjoy the outside pool for a few extra minutes

there was an issue with kids running up and down the hall which was disruptive to my sleep.

loved the full kitchenette i didnt have to good out to get food at restaurant and spend more money

the beds are so comfortable laundry is free

i like the that it has a gym and laundry room

they got the gym and laundry stuff

room and laundry

the breakfast was wonderful and plenty.we love it the kids too thank you

pool

room, location, early check in , comfortable room.

so we came back late, with tired little kids, needing to take naps and the hotel manager, gave us extra time in the room

friendly staff and breakfast.

their website, it says that the gym is open 24hrs

stayed here so that i could access the 24-hour shuttle service to o'hare airport

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the airport

my kids were left in the

laundry on site.

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink for everything but everything else was exceptional and things

bed looked comfy enough, kitchen was as expected

kitchen items were not in the room

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and turkey sausage

the pool had too much chlorine and it hurt our kids eyes after a few minutes and the pool is small

i love the new look and was able to rest no kids running around

breakfast and complimentary drinks were great

when i stayed there i called room service and guest service my role times to order room service from 8 pm until finally at 937

location and breakfast

no hot breakfast

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

did not have breakfast covid

the breakfast could have been better

room service can be better

comfortable n quiet n great breakfast

od breakfast), free parking, free coffee all day,

wifi signal very week

the thing i have missed is better gym

free parking. our suite was perfect size and bed super comfortable. extra clean and towels.

enough parking the beds were damp and ice cold

didn't have breakfast

restaurant and room service was delicious although pricey

pool ,room ,fitness center, house keeping, service desk, and the bar .

we had no issue with room services, they delivered quickly

shuttle service was perfect

room service was late and food wasn t worth the price. creme brulee ugh ick

, great location, shuttle to the airport

menu was delicious and the bar was a great place to unwind

having boarding passes and tsa precheck allowed the kids and i to go airside and look around at will

there are great if have wifi in the room

being right at the airport. salad from room service was great.

did not get the kids activity kit that is part of the room

they had a nice gym with lots of weight machines and aerobic equipment that was open 24 hrs

free wifi was available, but very slow. paying extra for usable wifi seems outdated to me.

also, it was difficult to access the wifi

airport shuttle service is excellent and wifi is excellent

room was big, bed is comfy, water heater, wifi. spacious window view.

need better room service.

the hotel has an amazing vibe super nice waitress when i ate breakfast the food is good

they advertise the gym in the hotel, but in fact, that is one small room, with just a few things to do very pure

i enjoyed that breakfast was more than an old bagel and coffee.

no hot tub, late breakfast

paper bag breakfast with rock hard apples, kids would not eat them.

and also the pool/ spa area was wonderful to go and relax your body

good breakfast bar

staff friendly and helpful with solid room service

pool room stunk like mold so the kids wouldn’t swim

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

some staff can be more polite, the weight room can be bigger and a indoor pool is needed

and with excellent odor, staff was excellent and helpful very quickly to check in and check out breakfast was include in the price and was an excellent

pool was nice

overall clean, ample/good tasting breakfast, friendly and helpful staff, and a nice outdoor pool

the kitchen

it had a pool and my 5 year old really enjoyed it

the outdoor pool and patio and the friendly staff.

staff was very friendly. our daughter loved that the pool was inside/outside connected

the smell the location and the pool

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

was perfect kids really enjoyed the room and the swimming pool, definitely we are coming

facility was very clean. gym and pool were nice. they had a very cool outdoor space as well.

shuttle bus, perfect stay

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

gym was large and well equipped

breakfast was great. i liked that three mornings in a row were different varieties of food .

too many kids in the pool and hot tub and not enough towels in the pool area

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

chairs at kitchen counter … uncomfortable to sit on to watch tv … limited handicap parking

wed night food, good breakfast

shuttle worked well

wifi hard to get in 1401

the breakfast buffet was excellent. gym and fitness center and pool was great.

no room service

a minor point, there weren't waffles or pancakes options for breakfast.

was absolutely no bar fridge items for me to eat and also no real coffee

room service was prompt and food was good

free shuttle service from/to chicago o'hare was excellent

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

our kids always love your freshly-baked signature soft cookies

appreciate the shuttle service

very spacious rooms and the breakfast was very good.

hotel, with a great breakfast, decent indoor pool and gym, and a bar

only downside we felt there was is that if you have kids with you and they are in the separate room on the pullout sofa bed, the light comes through

the communication around the hotel shuttle.

also, the hotel airport shuttle was not available on the afternoon i left

there was a pool and gym but we didn t use them

being in the bar area the bartenders were very entertaining and kept us in a good conversation

it was clean, good amenities with the bar and starbucks

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

room service on 7/15 on floor 3 was exceptional

real concern would be room service osnt that thorough before check in since things were found under the beds and

d snacks if needed)

didn t like that there wasn t much to do with kids around the area

i had to use my extra money that i saved for my kids to spend at the convention on items in the coffee shop

gym open 24/7

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

no complaints other than vending machine not working guess its just to make you order room service or get directly from them

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

care for the pool and whirlpool

they have a small swimming pool and decent fitness area

issue is they dont have room service for water and stuff and we have to come down all the time

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

it s very nice to stay. breakfast was wonderful

there was plenty of options to choose from for breakfast

no room service

when asked for a spoon at the bar we were told they could only give us plastic

i could hear kids running down the hall, doors slamming, and the airplanes landing

great for kids though

the rooms and the gym

breakfast area and selection

to block out the light, friendly and practical staff

no shuttle service

they have a shuttle picks up/drops off at airport, takes you to the local shopping/restaurant district and

did their best to provide early check in

i traveled with kids and this place was an excellent choice

kitchen fridge not cold and light not working

the breakfast was very good, clean and well presented

kids indicated the pool was ok

nor, to my amazement, do they offer free wifi in the room

resturant and bar staff excellence personally s

good location, pool for the kids

had to pay $30 to park for one night. also had to pay for wifi.

didn't try any of the food or bar but they made a point of letting me know where it was and its hours when i checked in

it is an added plus to have breakfast and coffee in the morning

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

good position, good prices, comfortable room and very good breakfast!

everything was perfect!! but the cold water in the swimming pool.

size of the pool was good

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

the gym is dissapointing, just a few treadmills, bikes and dumbells

they were drinking and all the kids were screaming while they were blasting there music

breakfast , they always clean the room, friendly staff

breakfast is poor and no room service

my kids said rosemont is nice but joe makes it great

facilities and cleanliness of the hotel shuttle bus service to airport

the fitness room was perfect!

courtyard, fitness center, bed, balcony

pool was small

indoor swimming pool, restaurant and rooms!

our room service included gratuity, however when asked to sign receipt, we felt obligated to add

nice hotel. great bar in the center of the building. bartender was polite and kind!

we're use to automatic daily room service, we didn't know we had to request room service daily

i ordered room service for breakfast which was really nice

no room service for food after late arrivals

the kitchenette cupboards could do with some refreshing.

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets no issue

much chlorine in the pool

breakfast was pretty

pool was warm

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

location and river casino across the street

the restaurant was not full service, but the delicious food and full bar made up for it.

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had to slip away

room was clean and staff was excellent. nice fitness equipment.

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

i had a good hamburger from room service comfortable bed and quiet

pool and hot tub were a hit for both the adults and kids

and dinner menu, as well as bar provided great choices and exceptional service

whether it s breakfast or a drink at the bar in the evening, they are fantastic

the breakfast each morning was very good, with plenty of options

nice hotel with a bar and restaurant onsite

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy only detergent - good eating options nearby - can take shuttle to airport and

the shuttle service was very good and easy to use, laundry facilities are free to use

great location, great staff, lovely breakfast, shuttle service, modern