the breakfast

the location was great, easy to get to the airport and the shuttle service was fantastic

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

shuttle to airport and full hot breakfast

shuttle driver was on a video chat call the whole way from ohare to the hotel

th a nkful for the laundry room

laundry broken, no bath tub

the gym area.

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

more than 20 minutes the 1st night, due to us arriving at 9 to check in, and they close up the pool area at 10

the small kitchenette and desk aspect

the beds are so comfortable laundry is free

this is an extended stay so no restaurant or food available except for a micro market (full kitchen in room)

perfect location and fast shuttle

shuttle

location and free shuttle to the airport

room was a good size and they gave us a free early check in this hotel offers a free airport

second thing is a shuttle

the price, free shuttle to the airport, and the staff.

motel offers shuttle to airport

asked for and received late check out

we wanted a hotel with a pool for the kids to go swimming

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

we wanted a hotel with a pool for the kids to go swimming

hotel near the airport with shuttle and nice fitness center

king size was very comfortable, rooms were very clean, and room service was quick

has airport shuttle that runs every 15 minutes

came to our room in a timely manner, room service was great

also, it was difficult to access the wifi

shuttle service was perfect

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of how to

very friendly and welcoming reception staff who were more than helpful with late check out requirements for late flight

shuttle to/from o'hare

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

the pool was nice

shuttle to ohare was perfect

would like more snack choices, very limited to options for picky kids

the gym was nice they have a snack bar

súper confortable and i love they have ( a shuttle) transportation from the airport to the hotel

airport shuttle, nice gymn.

wifi was poor.

the airport shuttle is only available hourly.

location with shuttle to and from o'hare airport

the hotel was very convenient, the breakfast was delicious, and i did not really have any negative impressions about my stay

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

our kids always love your freshly-baked signature soft cookies

was absolutely no bar fridge items for me to eat and also no real coffee

hotel decor a little dated. small i ll-equipped gym. meeting room very expensive.

the rooms were very nice and the breakfast

how 100% modern and efficient. great breakfast

the 24-hour airport shuttle and the breakfast.

it was clean and the pool area was super great for the kids

was a kids sleep over going on right next door to my room

available, great pool, quiet

great breakfast

the free shuttle from on to the airport was cherry on top

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

the shuttle ride was terrible and the driver scare the kids

price and breakfast

room service will disturb even if you put do not disturb sign on your doors

wifi service was terrible, you had to keep logging on to it

breakfast buffet was eggcellent! kids enjoyed the pool!

the pool and hot tub were very clean and rather spacious

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

it was clean, good amenities with the bar and starbucks

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at the

clean facility & quick room service

room service was fast and food was delicious!

i loved the shuttle to and from the airport.

the gym was really small and there was not rooftop access.

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

hotel bar with happy hour and great food

excellent-quality gym as well

location was the attractive quality at the outset and the facility was easy to reach at 1am with kids - just off the plane

there was nothing in the room to let me know how to access the spa or where it was

o valet staff were wonderful); paid $35 for an average tasting room service pizza

shuttle service i had an early morning flight and shuttle driver told me there

great location with plenty of parking staff was very friendly and always helpful

room service entered my room at 9am on friday morning and woke me up, then came back an hour later

no room service from hotel restaurant

said kids can eat free up to 12 year but they make us pay for my daughter which is 12

hotel accommodate flight crew, and it serves shuttle to willard airport

again, could have gone down to the bar, but just figured the coffee machine should be good enough to heat water

my kids were a little upset that it was being drained

of the shuttle drivers got really upset that we parked where the buses park for charging

the pool and the food

the pool area was great kids loved it !

great for kids though

great for kids though

the hot tub ! pool for the kids .

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

the hot tub ! pool for the kids .

very clean , friendly helpful staff, very comfortable beds and amazing pool

you also get a microwave and fridge with mini kitchen in your room

what really stood out was the breakfast—absolutely excellent

room has small kitchen that's good

instead we had to transport kids and luggages to the nearby hyatt to park and ride to airport

the jacuzzi and pool area as well as the gym was nice and the lounging area was comfortable and welcoming

they were drinking and all the kids were screaming while they were blasting there music

the gym is dissapointing, just a few treadmills, bikes and dumbells

wifi was not so good, unstable sometimes

for longer stay , breakfast menu become boring plus no option for dinner/room service .

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had to slip away

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

location, customer service, amenities, courteous and prompt shuttle service

wish the bar was open earlier. 5pm is a bit late

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and instructed me how to get to my room after i parked my car in the lots

have a travel

very close to airport , early check in, late check out and big rooms

sofa bed. family with kids net door.

are nice, enjoyed the split between the room and living area, so there was space for the kids

very clean very nice rooms nice layout, good pool

he even gave me a room near the pool which was appreciated considering i had 3 boys with me

easy airport access with free shuttle.

there were additional charges like parking, bar tax and others

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

onsite laundry room

hotel is a hike from the downtown area but they offer a free shuttle to and from the train station

the bar was also nicely stocked

laundry room and gym are good

close to airport and casino. shuttle available to both

free breakfast

great breakfast. convenient to airport. shuttle service. great staff.

we made use of the small gym and had a decent breakfast

good facilities - the pool was a welcome activity to keep us awake and push through jet lag

kitchen appliances? wow! amazing! great lobby, was safe, good parking.

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

clean property and rooms, bar and restaurant on site.

location and gym was nice

restaurant and bar on site .

close to slot of things. the bar tender was great and we had fun.

listed amenities i thought this had a bigger kitchenette

staff due to pool being closed gave a discount

breakfast is good

the room was spacious. tv was upgraded for internet. breakfast has a lot of good choices.

my grandbabies loved the pool and the breakfast

in-house italian restaurant and also a popular bar & grill

is located in a great area, just steps from other restaurants, shops and bars

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

greatest location, and great bar for drinks off the lobby.

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

the wifi connection

the sofa bed was very uncomfortable, and we could not use the wifi

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

t notified and my teens had a bday party there wifi nor tv

free wifi in my room and everywhere in the building!

breakfast had all the essentials and the room had everything i needed to work

there was a big bar going through the middle almost like we were sleeping on a pullout couch with lumps all over

the overall cleanliness of the room and the gym

shuttle to o'hare was timely and professional

wifi is good

free shuttle to and from airport. large room.

they also have a laundry area with 2 washer and dryers

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks (+) liked the bar area & rooms were very clean, spacious & (+) the bar area was nice (-) maybe like a drink coupon for the bar (+) nice to have a restaurant and bar on site (+)free shuttle to o hare airport, nice bar and breakfast. (-)we returned from the concert, the lobby bar was closed

room service

shuttle service is great, and the breakfast was very good

convenient location with dining options nearby and an airport shuttle.

nice little gym and indoor pool

good continental breakfast'perfect for kick starting a day of flying

excellent price, access to airport, and free shuttle

breakfast

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

we lovrd it we had a view of the pool initially thought the location was sispect because it sits right on kingery hwy

hotel with gym and outdoor pool (seasonal)

the pool area

and bar would have been better

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

no breakfast, even though it said was included. there was no breakfast offered

did not have breakfast, i had to rush to the airport

more food options for breakfast.

hotel offers free breakfast in the morning and there was only coffee and tea available

the spa was out of service, but it happens and it didn't take away from our very positive experience

i did not like the pool area right in the front of the hotel.

spa / pool closed for renovations. wasn't notified prior to booking.

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag * no facility to do ironing of clothes * poor infrastructure * very poor breakfast * if

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean, comfortable, quiet rooms

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

no grab bar in shower. hand soap too small. soap in shower mounted too high.

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

hotel food and bar service very

well to no fault of there own but because of covid the bar was not open

the service was excellent, the bar poured good drinks and the room was immaculate

grandchildren enjoyed the pool

also, pool is a plus in our stay for the kids

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

everything from the size of the mini-fridge to the microwave to the swimming pool' right around the corner, to the luxurious bathroom and soft puffy towels were perfect

swimming pool, the view, clean room

the shuttle was unavailable when we needed it.

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

setup i bet it’s really great in the summer with that courtyard and pool right by it i’ll be back for my birthday in the summer for

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

courtyard, fitness center, bed, balcony

the pool was closed, but that's understandable.

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

wifi only

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

room service

pool deck was slippery and unkempt.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

pool was nice, my daughter had a great time

short stay so didn't make use of many of the facilities other than the gym which was good

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

had to ask for room service daily

and a wet bar with minifridge and microwave in the living room

nice size rooms. good gym and pool area. staff very friendly and accommodating

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

everything especially the room service it also was excellent!

room service and the hose keeper

comfy beds and the room was quiet. friendly desk staff. ample parking.

location bar and bartender was nice

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

also ordered room service and wasn't told i had to pay with cash until food arrived

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice for them bringing my food to my

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the pool

i liked the pool, the gym, the very helpful staff

pool key. keep them is 30$ additional no one said anything

everything except no hot tub but there is a pool.

no hot tub, but even without we enjoyed the pool and how warm it was.

great location excellent gym comfortable lobby area

el tapeo restaurant was amazing and room service breakfast was delicious.

it was date night for me and hubby kids free

made us feel at home and were so awesome about the late check out

great location- close to shopping and restaurants clean facility spa services

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

breakfast was the same as any other hotel that's reasonable priced

very convenient and the breakfast was delicious.

early check in was possible

have a mini fitness room, which is good enough for morning exercise

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t have any change

no room service whole 3 days ?!!! no towels and no toilet paper !!!!

in addition to all of this, we requested room service every day we were there

the gym room had pretty great equipment. the room itself was also very clean and neat.

limited gym

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed, how about adults hours for that

the bar restaurant was great

- from the professional friendly person at the front desk to the fitness work out room including the fruit basket with bananas and oranges and water and free ear

helpful desk and bar staff

closed no food bo bar no pool no fitness center and price for room very high if you dont offer the same amenities and services the

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

setting, beautiful grounds, fantastic pool - seriously the best pool i've seen at a hotel in a long time

of into the forest ,the room itself was quite spacious ,most importantly i was able to get early check in which is always

my kids were kept up by the barking

having worked in this industry the bar staff is below average extremely impolite

splitting the room was not great, a big room should expect more people (especially families with kids) and it would be nice to watch separate things

breakfast was wonderful

that the pool gave my kids a rash maybe too much chlorine not sure

it was nice to have an indoor pool for the kids to enjoy

it wasn’t busy and we were able to swim with the kids each day

that the bar is located downstairs

price... quiet... swimming pool..

breakfast area was not good

information guide about the hotel and the room was not provided in the room, nor was a room service menu

i wish they had a free breakfast for guests.

improve the breakfast offerings

the room was clean, breakfast was good & staff was friendly.

breakfast had a nice selection of food

need to pay for everything example request for early check in need to pay $30

not alot of sugar free breakfast options.

no parking

could be a few more handicapped parking spaces

loved the free laundry and gym facility

mismanaged parking, some parking spots were blocked by a truck and a fancy car making others park in street

loved the free laundry and gym facility

size of the pool was good

the location was great! the breakfast was good, my kids loved it.

i walked at the track at the park and even ate my breakfast out there one morning

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

pool was cold for indoors!

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

the facility's bar and snack shops still closed but this is a great spot for a business traveler

restaurant/bar

place very relaxing and spa hot tub was incredible for body aches from work helped me relax a bit

the spa tub was nice

i made reservations for at room with spa and when we got there the rooms were all sold out.

spa hose didn't work

the spa room

the pool was good to relax in, and the gym was well equipped

breakfast was good

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the night

clean rooms. breakfast pool. hot tub the people

staff friendly and helpful with solid room service