great for kids though

great for kids though

when asked for a spoon at the bar we were told they could only give us plastic

i ordered room service and when i got it, it wasn t that warm anymore.

the hot tub ! pool for the kids .

booked for my two college kids who travelled in europe for a month

the girls running up and down the hallway, but that’s what kids do. no big deal.

is no restaurant or room service, it's also a bit in the middle of nowhere so i would have preferred to have the option

room service

they were drinking and all the kids were screaming while they were blasting there music

breakfast expensive

only problem i had was that front desk attendant told us breakfast was complimentary and when i went downstairs to eat i was told it was $25 to be paid or

did not have breakfast . nice quite rooms. great location

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be near the

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were stressed and not friendly, not

very clean convenient and shuttle to airport

being in the bar area the bartenders were very entertaining and kept us in a good conversation

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

airport shuttle

gym dinner room and roomservers.

shuttle service

location and river casino across the street

the restaurant was not full service, but the delicious food and full bar made up for it.

the restaurant and bar was closed.

a casino across the street, famous chicago deep dish pizza within walking distance and the free shuttle to the airport

she was so kind to my kids and made every thing a breeze

it was clean and the pool area was super great for the kids

many kids in swimming pool

breakfast was great my children loved the pool the bar was great also

the 24-hour airport shuttle and the breakfast.

gym was inadequate, starbucks coffee was sub par and overpriced

also my main reason for coming there was so my kids can have something to do

warm cookies, quick hot room service, friendly staff, nice rooms, super clean.

fast room service

shuttle bus runs at top and bottom of the hour

shuttle bus, perfect stay

loved watching the kids play at the pool

gym and pool still open

loved watching the kids play at the pool

the snack bar, gym, and pool are great amenities!

comfy beds huge tv big window airport shuttle no

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

d patient: my daughter called and bugged them for the wifi password three times and there was no issue on their end)

wifi wasn't good

there is no room service through the hotel itself which would have been nice

hair in my food when i ordered room service.

the room service was average at best while being very expensive.

the breakfast buffet was excellent. gym and fitness center and pool was great.

staff was very friendly and let us know about the airport shuttle

one thing i didn't like and that was the wifi i could connect but it was sooo slow

shuttle to ord is very dependable and pleasant

airport shuttle on time. staff friendly and efficient. room spacious and clean.

i am a single mom with 2 kids and needed some help with my luggage

been to a lot of hotels and everything seemed to go right here and the restaurant and bar was good

the soaps seem like they were old. but bar soap plastic crumbled as i opened it.

the king pull out in the the living area came through clutch for the kids

easy location to the airport and shopping. great size room and gym. pleasant setting.

especially with kids

no room service for food after late arrivals

is clean, comfortable and big rooms, have room service and nice bed linen

front desk staff and shuttle driver was excellent for kindness and service.

very bad beds hurt my kids and wife back and mine

love the set up and that it was just a walk away from the casino

no hot tub and pool could be a little cleaner...the water was cloudy.

pool not that clean.

the shuttle service was on time

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

, great location, shuttle to the airport

very friendly and welcoming reception staff who were more than helpful with late check out requirements for late flight

up after a last minute call from the airport, to the staff at the front office, the breakfast bar as well as the pleasant surprise of a clean, new room

the food was good and the beer and bar

24 hour airport shuttle, proximity to airport, and friendly staff

it was conveniently located a half mile from the convention center, rivers casino next door, giordano's and gino's east around the corner, on top of

hey kids who don

response to the fight that broke out in the pool area

which breakfast stayed open just a little later

kids running around slamming the door

good breakfast, nice pool and gym, pretty clean

breakfast was amazing

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

the fitness gym was also an amazing experience

airport shuttle service is excellent and wifi is excellent

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks in the

room service was great.

very clean, next to and within walking distance of outlets. nice restaurant and bar. nice gym

breakfast was pretty decent too

wifi didn t work at all

breakfast is great

we stayed for 2 days and room service never showed up even after requesting

i would love for them to help the person who works making breakfast

beautiful property, restaurant on site, bar, gym,good breakfast

great breakfast. convenient to airport. shuttle service. great staff.

the room had a full kitchen as well, with all necessary (and more) kitchen utensils

the breakfast was not good.

kitchen appliances? wow! amazing! great lobby, was safe, good parking.

advertized public laundry but only starbridge customers could use their keys to unlock door

pool to myself, fast and easy check in/ check out process

the pool and bottomless mimosas

i like that there was a pool for kids.

staff were great, the room was nice enough, and i really enjoyed the gym and pool

great room, customer service, indoor pool and gym, and amazing that they provide shuttle service

i did not check the gym or pool though

cleaning lady with gym and pool is always so friendly and does a great

great location and shuttle service. all of the staff were friendly and helpful

the breakfast but i understand because of covid-19!

beds were comfy, location was ideal for the all state arena. the shuttle was a massive benefit

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

i loved the free shuttle service back and forth to the airport

the breakfast was

that thry have a shuttle to and from the airport, snacks to buy and breakfast.

we requested room service and did not happen

there was a big bar going through the middle almost like we were sleeping on a pullout couch with lumps all over

shuttle to the hotel did not come for 1 1/2 hours because the man at the front desk didn t tell

enjoyed the breakfast - shuttle service was also great

enjoyed the breakfast - shuttle service was also great

laundry facilities on the premises is a great idea.

liked the motel, there is a laundry space which can be used using apps, which felt nice

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

  no microwave,  no laundry,  people trying to open your door

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

the pool area was great kids loved it !

airport shuttle was good.

room service had a 6% charge plus a 20% service in addition to the sales tax

shuttle drivers were exceptional

fee for parking and unnecessary accidental, wifi

pool, gym

gym available, onsite parking

had a weight room and an inside ( small) pool for exercise

not very infant friendly, older kids would be fine

breakfast should prove for kids

loved the breakfast,

the free breakfast was great with a wide variety of items to choose from

very close to good options for eating, very spacious and clean room, very friendly staff, nice breakfast

there was a shuttle

room/apartment featured two bedrooms on a suite, as well as a living room and kitchen, providing an exceptional living space

restaurant and bar on site, gym and pool

very clean, the space, pool, starbucks, restaurant.

excellent price for the quality. staff was very courteous. airport shuttle very available.

i loved the indoor pool and the starbucks on site.

large comfortable room. nice bar and grill. pool, gym, sauna

the location has a shuttle that takes you to the airport, and through the train station there you can go pretty much

shuttle took too long to pick up at airport.

they had a gym but i will not be staying there again

they also have a laundry area with 2 washer and dryers

i was going to workout but the gym smelled like mildewed towels.

i used the gym which had the necessary equipment

waitress at the bar was super rude and loud to my husband

shuttle was excellent

excellent price, access to airport, and free shuttle

the check-in process took longer than expected. the shuttle was not very comfortable.

the access to laundry, vending and a workout room were all great

it had a huge closet kitchen that reminded me of a studio apartment complete with living room

big suit clean,kitchen,livingroom, tv,

it had a kitchen included which seems very rare in any room i’ve ever been in

no cups for water, utensils or anything else that could be used in the kitchen.

quick check out for early flight was great, also having free access for wifi was good.

getting their shuttle was a mess, took 1hr before it arrived and doesn't start early enough to take early flights

they do offer room service, but be aware that with the price of the items plus all the fees makes this an

friendly staff, prompt room service, clean room

the pool closed too early for my kids to use.

wifi and no reception

gym was tiny, out of water, cups and towels, and dirty

up for the rewards program and get a room with an excellent view of the chicago skyline for my kids and i to enjoy

was mentioned breakfast included but that is not the case

they have a shuttle picks up/drops off at airport, takes you to the local shopping/restaurant district and

what really stood out was the breakfast—absolutely excellent

the kitchenette cupboards could do with some refreshing.

they surprised our kids with coloring pages at breakfast and gave them free candy

we enjoyed the suite set up that allowed a space for the kids to keep busy

convient laundry area, gym and

their website, it says that the gym is open 24hrs

staff were friendly, room service was quick and food tasty

the pool also is very good if you are traveling with kids

then our kids could spend extra time at the hotel pool instead of sitting at the airport

room service not available restaurant closed and the worst and entire group of us who arrive at

there are no good channels on the tv, but there is wifi so you can watch youtube or netflix

nearness to airport, friendly/helpful night guest clerk, comfortable bed, free parking.

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

service and a hot breakfast

plenty of free parking

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

it is like a small apartment with the large bathroom and the stocked kitchen supplies

accept pets and a pet fee is due

com did not mention the pet fee which was huge -$75/night

this is an extended stay so no restaurant or food available except for a micro market (full kitchen in room)

free parking the best

the free shuttle runs every 15mins and takes about 10-15mins to the hotel

the pool and jacuzzi are great and both were totally empty when we stayed so we had them completely to

more than 20 minutes the 1st night, due to us arriving at 9 to check in, and they close up the pool area at 10

i did not eat the breakfast but the dining area was very nice and clean.

friendly staff ...shuttle was great.. clean and comfortable rooms

shuttle took a while. gym needed a tad more equipment. free weights woulda been helpful.

gym facilities were pretty bad

the wifi was great to have and breakfast was simple but sufficient

slow wifi and very loud air conditioning

room service was the best

location, price good for the area, pool and breakfast area spotless, breakfast better than expected

the wifi is super weak

powerfull air conditioning was good as it was very cold day. wifi area range was not problem.

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

and shuttle to and from airport

equipment in fitness room did not work

clean, large rooms, decent breakfast, staff, complimentary roundtrip airport shuttle

free shuttle upgraded movie and tv selection hottub and heated pool

hottest hot tub/spa that i've ever encountered in a hotel. it was magnificent.

to the covic-19 not being able to have the breakfast offered which is understandable and not having stores a bit closer i don't own a vehicle

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

staff were extremely helpful, breakfast was great, and for me it’s a nice place to stay when i need time to myself

early check in

breakfast included in a warm and down-to- earth environment with kind and helpful staff

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

the breakfast

shuttle to airport and full hot breakfast

24/7 bus shuttle service

the staff was not accommodating. we were with 3 kids and they kept us waiting on the reception.

staff wonderful & their breakfast great, unusual too see.

rooms were very clean. bed was super comfortable. bar was nice and food was good.

lovely bar and facilities

very clean, nice area, bar was nice & food was great

not be advertised as a casino hotel

they had a gym and on-site bar that served a limited menu of bar snacks

breakfast was amazing

breakfast, pool,gym, staff, price,etc

breakfast with cool pancake machine and cinnamon rolls sooo delicious

late check out

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they didn’t have change so i ended up having to go to a laundromat anyway

hotel is only a short drive from o’hare and offers a shuttle to and from the airport which was perfect and easy

the shuttle to the airport was very reliable and came to and from frequently

the free beer and appetisers, the pool was small but lovely and warm

no shuttle to o'hare.

no shuttle to airport o'hara

close to restaurants, allowed for late check out

asked for a late check out i was told no check out is 11am no acceptions i was like wow

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

he gave us a late check out so we could sleep

nice pool

kids enjoyed the pool

i loved the pool the breakfast was good the shuttle service was great.

breakfast buffet was eggcellent! kids enjoyed the pool!

wifi was not working

many unsupervised kids making noise in halls and stomping on ceilings

they let another family park there w/o staying since they were traveling with us shuttle was on

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

plenty of options and for kids too

mattresses and pillows excellent, great hot breakfast! new facility!

no free breakfast due to covid but they did have juice and coffee

breakfast was decent

have a mini fitness room, which is good enough for morning exercise

early check in was possible

i overslept and missed breakfast, but it was still offered to me

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

room was a good size and they gave us a free early check in this hotel offers a free airport

the price, free shuttle to the airport, and the staff.

close to ohare, the free shuttle.

who helped me at the front desk was very nice, and offered to waive the early check in fee

really quiet place, nice breakfast and cheap. i loved it

cut fruits in breakfast

absolutely nothing i didn't like, i just wish there were more varieties of breakfast selection

improve the breakfast offerings

came to the door with special service like breakfast accommodations

no free breakfast. no shuttle to airport.

would be nice to have an airport shuttle

room was clean, beds were comfortable and the pool was nice and large

the bus shuttle from the airport did not arrive at the reported time

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

i made reservations for at room with spa and when we got there the rooms were all sold out.

the spa tub was nice

no pet fee for our miniature dachshund

the spa tub was really nice and the hotel was close to lots of restaurants.

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

-welcome cookies at check-in -good gym

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the early check in

pool was open had amazing time with my family of

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is very good with good choice of wines

i liked the pool, the gym, the very helpful staff

anging towels everyday), shady people lurking around hotel.

careful to check on whether breakfast is included on your booking to avoid

free parking

staff are great, from the front desk, room service and receptionist at bar louie

it is like swimming in the laundry room

need more kitchen dishes utensils. very limited

there were crumbs on kitchen floor and bathroom could've been a cleaner , the counter

i was pre-warned that breakfast was grab-n-go, so my expectations matched what was available

full facilities of kitchen appliances.

an extended stay with kitchens, often times the cooking aromas that linger in the hallway are wretched

also, completing with the hoards of kids at breakfast on the weekend is getting old

kitchenette was useful

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the breakfast a

wanted to use the pool, but not enough time, will do in the future.

good parking and breakfast

however, the gentlemen at the bar was very helpful to take food and heat it

the kids were able to enjoy themselves instead of being trapped in a room

spacious area. comfortable beds. lots of free parking space.

over fifteen people multiple kids under 16 unattended

pro: great gym, great size room

down to the front desk and the guy told me he told the attendant that it would be 2 adults and 2 kids well then this morning we wake up and go down to the breakfast and give the card and the guy

clean, decent breakfast, free parking

very professional staff, huge room with great amenities, plenty of parking, amazing kitchen and bar staff, clean & neat lobby and quiet and serene surroundings and location

the bar was open

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

breakfast wasn't so grand with a lot of variety

there was no breakfast available. ud83dude22

limited breakfast choices

no breakfast, even though it said was included. there was no breakfast offered

more food options for breakfast.

asked for late check out and was denied

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways at 1:30 am, no coffee/tea pot or

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

safe and convenient location and great breakfast and beds! staff were really nice!

could not use laundry facilities bc there was no washer and there was a sign on dryer that said do not use, might

handy having a guest laundry and front desk selling detergent

breakfast tasty. great location . very helpful staff!!

the breakfast bar was great also

the pool was great for the kids

that the pool gave my kids a rash maybe too much chlorine not sure

wish there was a hot tub but the pool was great and actually very warm.

breakfast was wonderful

my kids loved the breakfast and the front desk attendants were very nice!

the pool was not working properly. carpet was worn and needed cleaning.

pool area clean and nice and warm

staff, pool, room setup

the safety bar in the shower wasn’t secured to the wall

clean,comfort, bar in the lobby, friendly staff

breakfast was excellent with real scrambled eggs and real sausage

could have more available laundry machines and have earlier and later laundry hours

really good breakfast, the restaurant in the parking lot has wonderful food.

breakfast in the hotel

fitness center

breakfast was excellent with lots of options

even gym room was well-kept

i also enjoyed the very delicious and surplus breakfast that was served

the free breakfast

i would prefer if the hotel offered grapefruit juice for breakfast and the hours extended to 10:30am as opposed to 9:30am

laundry room and vending machines on premises but there’s hours of operation

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were very nice and helpful also

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

the cleanliness of the rooms around the area so is the laundry room

it had a great breakfast too

location and gym

breakfast

breakfast was ok, small selection but ok the gym was clean and simple, had basic equipment, ok for getting a quick workout

very nice affordable room with everything i needed. the breakfast buffet options were perfect.

hotel was clean, we had free internet and free parking

comfortable beds, japanese food court within walking distance , friendly staff, adequate gym

pool, starbucks in hotel, easy parking, friendly staff

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine now the staff is extremely rude

the swimming pool was amazing

great location, close to o'hare, expressways & restaurants. great bar on premises.

the pool area was the best hotel pool area i’ve ever been to.

only microwave available is at their snack bar area, near the pool

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

only microwave available is at their snack bar area, near the pool

property accommodated our early check in prior to the beer festival we attended

they accommodated me with a much needed early check in! great staff!

clean room, pool and workout area

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

love this hotel, our room was huge, great breakfast, amazing location, love the underground parking

i did not like a long haul way. took some time to get to our room with little kids.

breakfast was great

free continental breakfast as well

great breakfast. great price.

extremely nice guest house of a golf club, everything here is so clean and decent.

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

location of the hotel with a surrounding greenery and golf course

son had a blast playing golf for three days during spring break; staff went above & beyond

golf course view

bar is very incomplete and the rooms even if clean need renovation

hotel was clean and we were there on a dance convention weekend which is about of little kids and a lot of mess

c), rppm sizes were all of great quality and cleanliness

also, the pool is

they are awesome after whole day on the road with kids

grab and go breakfast was less than fulfilling. coffee was good tho.

did not like the rudeness workers encountered from some customers about the breakfast choices

i had to stay over almost a week, and it was convenient, and having a small kitchen and coin laundry was great

we like the room with kitchenette. very practical, spacious and comfortable but

plus laundry facility is real bonus

breakfast staff has no personality, no eye contact, and no greetings. talking among themselves.

is being very picky but i wish their fitness room had an all around weight machine

the breakfast was excellent, and there was plenty of space

the breakfast offered a nice selection

the room was very comfortable. pool around and very clean

the pool and hot tub

temp in pool area could have been warmer

with bar and restaurant right there you aren&#

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

like the bed and room, they allowed me early check in

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

attached bar was also good with a good menu

in-house italian restaurant and also a popular bar & grill

greatest location, and great bar for drinks off the lobby.

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

the laundry facility was $3

two different bank cards in laundry payment option for dryer

like they have a bar downstairs

clean, good parking, easy to get to, comfortable

had to fight for parking because of the theater venue next door

love the steak restaurant close by and room service

well located. great parking. very good room service.

no breakfast

to go breakfast

the breakfast

the amenities were great, especially the breakfast and the pool

breakfast on site

parking free and well lit and close to entrances

staff and the layout of the room were great and the complimentary parking, wifi and breakfast were really great

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid $280/night for the garbage service

location, room, bed and staff were excellent. free parking was also a good to have.

parking lot is small.

restaurant and bar on site .

clean property and rooms, bar and restaurant on site.

i liked the location and the gym area.

fish, pizza, chip, burgers were good in the bar area

additionally, your website advertises a gym, which was not functional or open while we were staying

daily room service

my husband enjoyed being able to do his exercise routine in his gym and swimming in the pool, i enjoyed the jacuzzi with hot water and hydromassage

pool, spa and gym were pretty good. walking distance to shopping mall.

location was weird mainly because there was all these parking, but most belong to another business that had signs stating parking area for and it would

the spa and the staff!!!

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

free breakfast,wifi and parking

breakfast could have been better an pay bar and a muffin isn't exactly a breakfast could have

good location. places to walk the dog. good size kitchen.

breakfast was not what i expected

front parking and reception area.

nice breakfast

clean, quiet, good location, plenty of parking.

breakfast was little repetitive but still great

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

breakfast or pool or fitness room and you should be given an coupon for price reduction

parking was ample, staff was very nice and friendly

free parking free breakfast

comfy clean good breakfast

room service

the housekeeping, maintenance, and kitchen staff are on-point

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

free laundry and pool and the exercise room, adds to the positive experience

the breakfast is nice

convenient, friendly staff, laundry facilities, gym, pool.

excellent neat with bar and indoor swimming pool

the swimming pool water it's cold!!

the location was great! the breakfast was good, my kids loved it.

pool temp could've been much warmer as the cleanliness of the pool room could have been

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants, and easy access to all the highway system