i didn't like walking through the lobby to the pool in my swimsuit. that's a me thing though!

it was very clean and the staff were charming. gym was good as well.

had to fight for parking because of the theater venue next door

location, parking, cookies, hospitality, room size

the facilities were complete, the gym was sufficient for my needs, there's even a heated indoor pool

wifi was very weak sometimes

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

the bar louie food tasted like it was left over from lunch.

breakfast and the pool with the hot tub. also the bar

pool only open until 9pm

needs cleaning, the rooms,hallway, laundry room.

it has a kitchenette and a laundry room

good size room. full kitchen

i had to stay over almost a week, and it was convenient, and having a small kitchen and coin laundry was great

i had to stay over almost a week, and it was convenient, and having a small kitchen and coin laundry was great

pool was held hostage by a birthday party for five hours

room included a kitchenette, coffee maker and even microwave popcorn

breakfast staff has no personality, no eye contact, and no greetings. talking among themselves.

breakfast ends at 10:00am ample parking comfortable rooms with a kitchen, couch, closet space and a separate bathroom with a tub

poor fitness room

good choices at breakfast. very clean. great setup for traveling with kids.

staff and the layout of the room were great and the complimentary parking, wifi and breakfast were really great

great staff! very accommodating. clean. wonderful breakfast. nice pool.

convenient location, immaculate room, helpful staff, perfect breakfast offering

big kitchen

not alot of sugar free breakfast options.

need to pay for everything example request for early check in need to pay $30

really quiet place, nice breakfast and cheap. i loved it

came to the door with special service like breakfast accommodations

the room was clean, breakfast was good & staff was friendly.

the spa tub was nice

i made reservations for at room with spa and when we got there the rooms were all sold out.

no pet fee for our miniature dachshund

place very relaxing and spa hot tub was incredible for body aches from work helped me relax a bit

everything it was perfect absolutely suggest getting the spa room me and my husband loved it!

breakfast was amazing

the pool was not open and it was not mentioned anywhere on the website

late check out

nice pool

offered a late check out to us free of charge to swim

annoyingly, the burner units in the kitchen kept flashing and i couldn't turn the thing off, though i never used it

it made us very uncomfortable, he looked like he worked in the kitchen

the kind staff, lovely breakfast and amazing beauty and history of the hotel

excellent breakfast

beautiful, old, charming inn. breakfast in the large parlor room was a delight.

pool and hot tub

the bathroom had a step in bath and no bar for the (very low) toilet

gym decent weights and cardio and a bonus peloton bike

the pool and hot tub were small, but there was only ever one other person/family in there when we were

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

there was no room service available for my complete stay

specifically booked this because it has a pool but they told my kids it was being fixed

room service was only given 1 of my 3 days

place to stay with kids

poll was empty, the kids were bummed about that but we were close to the beach so it wasn t a deal breaker

space, location & the gym!

the room had incredibly good heat, the bed was comfortable, and there was easy access to the gym, which is open 24/7

comfortable bed, great location. loaner items was a welcome plus! nie bar as well.

very comfortable, good location, clean and great breakfast

bar in the evening

no room service

took some time for room service to handle several requests and since they do not clean rooms until late afternoon some

no room service but the lobby was pretty.

was average especially breakfast

didn't have breakfast

good fitness center for basic needs

so close to all residential halls, perfect to spend a couple of days visiting northwestern kids

(they provided shampoo, conditioner, and bar soap

the bar and restaurant were used daily and were very nice

great bar and dining area that encompasses the experience of the location

super early check in. really appreciate that!

breakfast was plenty, small assortment

a little more option for breakfast as i am celiac and there was no gluten free options.

very good breakfast, especially waffles

better breakfast needed

very basic breakfast: just a packed cinnamon roll and drinks.

a large kitchen is accessible to all rooms, which was nice enough

the property was cleaned everything was in perfect order i was able to use the kitchen which was great because i love homemade

the kitchen area was nice even thou i didn’t use it

a basic room with a digital lock opening in to three bedroom apartment with one shared bath and a kitchen

there were snacks and a filtered water pitcher in the fridge, all common areas were super clean, kitchen was really nice, air conditioner was quality

everything. in particular the size of the bed, the confort and the breakfast and off the bath

location was great and we enjoyed the free breakfast.

nice breakfast every day, a great gym, and a nice, modern building

our room was directly above the bar and there was a lot of noise until about 2 or 3 am

and clean room, great rooftop area and gym facility

pool was not freezing. nice temperature

they also didn't have any waffles, which made my kids a little sad

the staff from the reception area, kitchen staff, and shuttle driver are all pleasant, kind, and very understanding

pool and breakfast

shuttle service

the rooms are spacious, clean, and thoughtfully designed, and the views of the golf course add a calm, relaxing vibe

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

boutique hotel at an awesome golf course

extremely nice guest house of a golf club, everything here is so clean and decent.

son had a blast playing golf for three days during spring break; staff went above & beyond

wifi and no reception

kids were very disappointed

appreciated out friendly and accessible every staff member, particularly the check in folks, two bar tenders and the van driver

airport shuttle service great

staff and very clean, liked the welcome packages and the decorations , the gym was also good

the breakfast was not included

the small breakfast and its limitation

breakfast buffet was cold- lukewarm, couldn’t cut pancake with knife

breakfast was fine

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

wifi is not free, you need to pay for it, that's something that you won't expect from a hotel

my kids were a little upset that it was being drained

shuttle drivers were exceptional

resturant and bar staff excellence personally s

the kids movies that play in the pool area

nothing was explained just processed my payment and gave me my kids nothing else

the room had a lovely design and the gym, pool, hot tub, and sauna exceeded our expectations

hotel bar closed too early

were very comfortable and room service was was excellent showers were very nice bathroom in general was nice transportation

breakfast sandwiches are a little weird

my children love the fact that the pool was open

clean, comfortable rooms, 24 hour fitness, kitchen in the room and a pool

nice laundry with no charge to use machines

the breakfast served a lot of fresh food

able to walk to casino and some very good restaurants

really liked that they had a pool area for smaller kids to play in

i really liked how they schedule your pool time to accommodate social distancing

hotel is a hike from the downtown area but they offer a free shuttle to and from the train station

pool was just a little too hot

comfortable room, proximity to airport, excellent shuttle service and free breakfast plan.

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

staying with myself and two kids and had room for everyone with the king and sofa bed

there were additional charges like parking, bar tax and others

close to restaurants and casino

it was close to the casino and the breakfast buffet

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

conveniently located with nice sized rooms and a good fitness center.

everything especially the friendly helpful restaurant staff...and the shuttle!

breakfast was great and shuttle services to go to the airport

we couldn't get hooked up to the wifi

everything except the breakfast. fruits seemed as if they were canned rather than fresh.

was great , from the staff , room , pool and breakfast

the wifi was slow and if you wanted a premium connection you had to pay for it!

rge desk, fast wifi, good a/c)

good breakfast bar clean room bed was very comfy liked there was a chair in the room desk chairs don t cut it

there was a big bar going through the middle almost like we were sleeping on a pullout couch with lumps all over

i ordered room service a couple of times

when calling to order the shuttle the staff was very helpful and nice over the phone

gym, while functional, is poorly arranged and cramped with cold, stark decor

did not have breakfast . nice quite rooms. great location

could have had breakfast ..

exceeded expectation : breakfast could be free though.

my experience overall was fantastic. spacious, clean room and great amenities

one of the best hotel gyms i've been to.

the room service food was great! and the bed and shower were comfy

the rooms and the gym

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at the

i ordered room service and when i got it, it wasn t that warm anymore.

poor internet parking lot / building spotlights aimed straight into the room loud ventilation mechanicals in room

very loud. kids running around being disrespectful of property.

very loud. kids running around being disrespectful of property.

food was not great and no room service. would have liked more vending options.

the hotel had a nice heated pool for my kids

wifi was the best i have experienced in a hotel

airport shuttle service was very efficient

overall quality, staff, gym

great breakfast with numerous selections for food and drink.

wifi - it would drop my connection every 45 minutes

microwave or fridge in the room, room service a bit expensive compared to other hotels , you can hear a bit the

room service was quick and the food was delicious

also, shuttle driver didn't show at all for the first appt

it was clean, good amenities with the bar and starbucks

most comfortable beds ever....great shuttle serice

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways at 1:30 am, no coffee/tea pot or

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

asked for late check out and was denied

the pool wasn t great

great deal and comfortable bed with shuttle to ohare included. would definitely come back!

staff/breakfast

the breakfast, pool, and gym

breakfast was great my children loved the pool the bar was great also

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

shuttle took us to airport and staff

the sticker for the room service was difficult to find

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

also my main reason for coming there was so my kids can have something to do

:30 am), outstanding room for terrific price, close to shopping mall, fabulous room service, i could go on & on

clean room, very nice size indoor pool, restaurant in hotel was good!

wifi was poor.

wifi is very poor

airport shuttle, nice gymn.

the morning breakfast was a good start to the day

breakfast could offer a few more choices . the soap is kind of thin.

safe and convenient location and great breakfast and beds! staff were really nice!

dusty ac. foul odor in sink. very thin walls. breakfast wasn't worth it. gym wasn't worth it.

was good but the breakfast can be improved with more options and also the gym to include more

could have more available laundry machines and have earlier and later laundry hours

was great - clean, comfortable, friendly staff and nice breakfast selection

clean room for a good price, breakfast is ok. 20 min to go to the airport from here.

breakfast kept up with refills

breakfast was excellent with real scrambled eggs and real sausage

clean, tidy, spacious, excellent gym, friendly and helpful staff

great amenities in the room, excellent shuttle service to o'hare.

one of the best meals i've ever had, and it was even via room service

the room service not staying open late enough, especially on a saturday night.

we enjoyed the food and the bar as well

the staff did know a lot and the pool was cold and nobody knew if it was heated or not.

staff was super nice, the kids loved the pool and i enjoyed the 24/7 coffee

clean hotel near the airport. modern. has a pool, gym, great easy breakfast options.

nice very clean gym and equipment

breakfast should prove for kids

very friendly and helpful staff. free parking. pool.

rooms on the first floor lack of sun light. cold pool. tiny fitness room

the pool was not working properly. carpet was worn and needed cleaning.

pool area clean and nice and warm

the pool was amazing and a great way to relax

pool was cloudy looking

shuttle bus, perfect stay

has an inside gym and pool, big inside and outside lounge and a bar

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

no pool

clean. lobby bar was nice.

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

updated, clean, friendly staff and wonderful breakfast.

convenient location with dining options nearby and an airport shuttle.

location and shuttle were perfect for ravinia

00 for wifi

treated excellent by shuttle driver. great location for ravinia visitors !

you have to request room service and they said to make an appointment with the front desk

it sets the bar for the entire hospitality industry

parking lot was filled with pot holes, terrible

requested at booking for room on top floor and early check in, received an email a week or so before arriving with confirmation of my requests

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks (+) liked the bar area & rooms were very clean, spacious & (+) the bar area was nice (-) maybe like a drink coupon for the bar (+) nice to have a restaurant and bar on site (+)free shuttle to o hare airport, nice bar and breakfast. (-)we returned from the concert, the lobby bar was closed

the 24 hour shuttle service to the airport.

to wash and $2 to dry)

room service answering system. calls holding holding too long

staff was very friendly, the room was comfortable and clean, the gym was clean, and the breakfast was very good

great location and shuttle service. all of the staff were friendly and helpful

pool is clean

the pool and the gym were clean and the towels at those facilites were clean and new

the space in the rooms the channels the pool

we took advantage of the shuttle service and driver was very nice

shuttle was quick and reliable

a two queen bed and upon arrival was told they didn’t have that available for me and my three kids

that it had onsite laundry room

well equipped gym facilities

the breakfast particularly the egg and sausage never had we had eggs this bad

location ( right in front of the arena), it's clean and fresh. great vibe and great breakfast.

the staff at the front was very friendly and i didn't even know they had a shuttle to the airport

shuttle service ends at 10pm and breakfast starts serving at 6am

i love the staff so friendly and just helpful and breakfast is a plus

also being a marriot member it has perks with late check out

to be perfect for an overnight in chicago with its large, clean, comfortable room, restaurant and bar on site, and friendly staff

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

great staff. efficient check in service. quick room service.

after we requested room service on sun, our room's bed was made up but linen was not changed.

kids were expecting a pan cake station during the breakfast

indoor pool is a plus and close to airport even better

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

clean & comfortable. friendly & accomodating staff with a great breakfast bar!

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

beautiful property, restaurant on site, bar, gym,good breakfast

allstate arena, clean room, kitchen with utensils, mini dishwasher, fridge and microwave, comfortable bed, bathroom necessities

at least the pool worked

the room had a full kitchen as well, with all necessary (and more) kitchen utensils

the pool was nice

clean and comfortable room. shuttle to the airport.

very clean. vey comfortable room. friendly and helpful staff. great breakfast!

the shuttle service to the airport was very convenient

excellent room. loved the full kitchen.

loved the breakfast,

the shuttles and fee parking are exceptional. nice gym and pool.

gym equipments need to update.

close to airport and casino, great restaurants near by as well

quick check in and shuttle service to and from airport

the hotel's fault but kids were running up and down the hall until very late -- after midnight

thought the place was perfect and you can easily find parking but the parking lot does have lots of potholes

breakfast was the best i've ever had at a best western

it s nice that they have laundry for guests

ants by swimming pool

wifi only

breakfast exceeded our expectations, in the quality and choice

gym was clean and much better than several years ago

wifi didn t work at all

wifi is almost unusable, the bandwidth is not enough to load any kind of website, and it is pretty

the staff overall was great even the breakfast workers in helping my guy choose what to eat

  no microwave,  no laundry,  people trying to open your door

liked the motel, there is a laundry space which can be used using apps, which felt nice

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

i didnt like the funky smell in the laundry/ vending area

we loved the downstairs bar area

ings the hotel offered parking,deposits,room service,etc)

very friendly and welcoming reception staff who were more than helpful with late check out requirements for late flight

menu was delicious and the bar was a great place to unwind

some guests not masked in public areas. room service was only in to-go containers

large, comfortable room with a small kitchen.

rooms are super spacious, extra clothes hanging area, sofa, kitchen, big refrigerator, and a desk

it had a kitchen included which seems very rare in any room i’ve ever been in

neat and clean tidy just the coins for laundry can be upgraded to card

big suit clean,kitchen,livingroom, tv,

no room service

bar area, across from wrigley and a short walk to a variety of restaurants

we enjoyed the hotel bar at the end of the night

we were told they were at capacity and we had to use the room service menu from our room and it is not the same options so we did not do this

bar area and coffee shop and when i needed a fridge in the room for medication it was delivered in

were really great and though we didnt' use it apparently you get a free pass to a really good gym nearby

layout of room was a bit awkward for luggage. wifi was a bit iffy at times.

the value for the room was very reasonable, there were several amenities available, and the wifi signal was strong

wifi was a bit spotty

the only complaint i have is the wifi was a bit spotty, cutting in and out from time to time.

the wifi is pretty bad.

early check in was appreciated

wifi was very poor

wifi is the worst so far in my experience

the process was easy. late check out was a blessing.

there wasn't a pool, but there was a hot tub!

was a tub, not a spa bath

that they handed out purell wipes in the room! good breakfast options too.

breakfast was good! love sitting out in your courtyard!

gym and spa needs updating

temp in pool area could have been warmer

the pool and hot tub

sports bar was underwhelming

the pool was little cold and a bit dirty.

the bed, the staff were great, bathroom was clean, good fridge, pool/hot tub/fitness area and sauna were really nice (indoor pool here and outdoor pool right

the location isn't very walkable for good food and bar areas, but is close enough to everything that a short uber/lyft will do the trick

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

we thoroughly enjoyed ourselves and used the gym, pool, tennis courts and did multiple classes

bar was closed and catered to the yoga class at sunset, also having to sit at decent restaurant,

but sitting at the bar was annoying as athletic members were coming up to the bar for their take out drink orders

staff were extremely helpful, breakfast was great, and for me it’s a nice place to stay when i need time to myself

let us check in early so we could make it to an event on time, safe location, the waffles for breakfast were amazing

would be better if the breakfast area would be larger

early check in

kind staff, clean hotel, and excellent breakfast

check in has no parking near it and then you have to drive to another area to go onto the place where the rooms are

comfortable room, spacious, good breakfast at a good value visiting friends

breakfast should be open buffet

eat book on chicago architecture)

we never had the breakfast we paid for in the reservation

i didn t make it to breakfast

the breakfast is great! and the room was clean.

clean, quiet, good location, plenty of parking.

breakfast was little repetitive but still great

nice location, roomy parking, easy check in-out

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other issues but your space will not allow further

they have got shuttle service too which is very helpful

good free wifi

we wanted a hotel with a pool for the kids to go swimming

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

the bed was super comfortable and wifi speeds were good

room service if bought would have been expensive. tv was a little hard to hear.

not having wifi access code on tv channel form had to call for it

wifi didn't work in the room but we didn't really care much cause we were enjoying the city whole

no room service

no gym on site, no laundry, no parking

limited facilities available like a laundry.

i loved being able to walk to restaurants and stores with the kids without having to walk to get the car

we didn't complain since we know that sometime the property can only do so much and our kids were able to stay asleep

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

no breakfast

it was a good value for the money. however, the breakfast needs to be upgraded.

breakfast was bad.

the bag breakfast

breakfast was the same every day, but not bad

no free wifi we had to go down to loby everytime we need internet

flight left very early so it allowed him to sleep in a bit and we did not have to wake the kids to take him to the airport

o valet staff were wonderful); paid $35 for an average tasting room service pizza

s 2017) that's like paying for hot water

friendly staff, prompt room service, clean room

the small kitchenette and desk aspect

free shuttle to & from o’hare

room was spacious with a small kitchen

gym is decently equipped! really pleased.

i like the that it has a gym and laundry room

came with my wife and 2 kids

the breakfast

you had to walk outside to get to the lobby and to breakfast

they do not offer an airport shuttle or on site free parking

free breakfast was just dried cereal

the pool and workout room: my brothers wanted to swim and use the treadmill and hot tub

cons were all about facilities that were not available, namely the hot tub and laundry

cleanliness,the staff professionalism , the room service , tge amenities , the room was perfect

parking was free which was a huge bonus

i asked for room service the next day during check in.

wifi was spotty, other than that everything was good

my computer could not get on the wifi --probably an issue in my firewall

it was great to have a gym on-site

they have a nice bar and restaurant inside them

nice room, very clean and comfortable. we ordered room service and it was excellent!

pool was closed

& pillows were heaven, iconic chicago city views room service food amazing

but the rooftop bar and pool are so contemporary cool

very modern with an antique touch. great room service. comfortable beds.

roof top bar is great.

no pool and the gym was a bit sparse.

breakfast delivered to the room would have been nice

rooftop bar (was heated/covered) and still awesome even in bad weather

breakfast was limited for someone looking for vegan options

the breakfast was amazing!! more than i expected and i watched a manager clear tables.

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave me a

caught up in the after party that before the check out time i called the frondesk to request a late check out as we have to drive back in the property still

breakfast was very good. room very nice and spacious.

laundry facilities on site

bonus washer and dryer facilities, swimming pool, and basketball hoop

laundry facilities on premises

complimentary breakfast every morning

to cta, shuttle took us right to airport and we got on the train to downtown

also, free breakfast and an indoor pool is available which makes your stay more enjoyable

the spa tub unfortunately was dirty

wished we had a chance to check out the pool and fitness center

though i didnot use, swim pool and spa look great

cleanliness, wifi, breakfast

breakfast started at same time we needed to be somewhere else so we went down earlier

is clean and the suite are completed in all my needs especially in the kitchen

he allowed us to park our 41ft travel trailer in parking lot

the kitchen was awesome, the bed was comfortable

shuttle picked us up from the airport

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

the location was great, easy to get to the airport and the shuttle service was fantastic

the breakfast

shuttle at 5:30 am, complete hot breakfast at 5 am, friendly daytime receptionist and driver,

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in