great gym with lots of machines and free weights

early check in after a super early flight in from boston was very much appreciated

early check in at 9am was greatly appreciated

no room service

was a hockey team of kids staying

front desk to cleaning staff, they were very friendly, talked to kids

i then make it back after dinner to get ready for the night and my kids found these dirty face mask filters that were left behind by who had the room previously

the location was great in the city. it had a beautiful lobby and a nice bar with good food there

the gym is small with very few weight machines

i had a wonderful breakfast at the restaurant within the hotel

the valet guys were outstanding front desk experience great the room service food was outstanding and the service even better

couldn't get the night spa service that was advertised

prompt service, including room service, asking for some toiletries, etc.

busy, bar service poor

the spa facility which is open to those staying at the hotel wonderful

the gym was extremely underwhelming

the bar downstairs had amazing food and i loved the cocktail i had as well as the music on saturday

it couldn’t be better the stuff is awesome the bar is always wonderful

bed was comfy, good gym

i was disappointed that coq d'or bar wasn't yet re-opened, so i'll just have to return

pool, gym and city view also lake view.

pool on top floor has great views out over the lake, and the gym is reasonable

my boys enjoyed the pool and the gym and the location is great, as just off magnificent mile

early check in and late check out was wounderful as my 3 month old grandson was with us

the room was also very large and the rooftop pool had incredible views of lake michigan

clean bed comfortable breakfast good, nice all time coffee and full choice of creamers

good laundry facilities too

the breakfast? also, this place is not your typical hotel! it’s more of a furnished apartment!

it was nice to have a full kitchen and eat meals at the hotel

also, if like me, you don’t use a smartphone, you won’t be able to use the laundry as it requires an app

location fantastic. bar area superb, warm and friendly. staff were all great. check in was easy.

room service wasn't good - never asnwered

you need to get better food service for room service

location, friendly staff. early check in allowed.

the gym is also a good plus

we had drinks and food from the bar we wanted to keep cold

i would have normally ordered room service, but because of restrictions it wasn t offered

also, kids' double room ac barely worked

best room service

every guest to have a fresh set without having to call for extras (we were a group of 2 adults/2 kids and had to request fourth towel twice)

and i spent way too much at the bar because it was so good

they gave us great ideas about where to eat with kids and good activities for families visiting the city for the first time

was spacious, clean, and beautifully decorated

vid was our waiter and was a joy)

e lane) without wave arresting properties--felt like i was getting an ocean

staff was so friendly and nice -the lobby and bar were so comfortable and welcoming -we really did enjoy it and look forward to visiting

room service was on the ball, fast, reasonably priced and elegant, everything worked

& bar being remodeled so nothing except breakfast room service offered and they charge you a delivery fee plus 20% gratuity

restaurant and room service menus are a bit overpriced

the team at the front desk upgraded our room, gifted us a bottle of wine and allowed us to have a late check out which was so appreciated

staff, gym location, room, closet

dining excellent and great bar for nightcap

spa was wonderful

thought the waiting area for the spa was not very relaxing

ice machines accessible by customers. i do not like to wait or call room service frequently.

breakfast was excellent

i love the location and the breakfast in the morning.

early check in cost an extra 50 dollars, rankled a little

laundry bags, coffee machine (which gave hot water for tea

would prefer a gym a little better but for the space it was just fine

the wait on the elevators. gym equipment mostly was out of order.

you have kitchen, microwave, dishwasher, dining table, two comfortable couches

virtually none of the equipment on the gym worked

bed & kitchen

hotel exceeded my expectations with its spacious apartments that come with a kitchen, allowing guests to cook instead of spending money at restaurants

kids, 11 & 13yo) and there was almost no room to walk around other than get in and out of bed

wifi not free, no water bottel for drink

we had our 8 and 10 yr olds with us and plenty of stuff for kids and adults

we wouldn't be able to fit if we decide to travel with our 3 kids

always ask for an early check in because i'm in the hospital having surgery

room was big enough for a family of five and kids loved the swimming pool

wifi could have been better

room service wasn t 24/7 and it was pick up

very central. gym was ok and pool was warm and medium sized. staff all seemed very helpful.

kids enjoyed the pool

price and room. nice bar area and location good for shopping.

the room service is great and prompt

a family of two adults and two kids absolutely loved the hyatt centric

renting out the pool and hot tub a lot of privacy

location just off the magnificent mile, good gym, pool and hot tub, great rooms, valet parking excellent

i was a little confused on how to get to the gym. it took me a bit to get used to using the app.

from early check in to late check out to a nice man at the breakfast bar getting me a to go cup for my tea

and comfortable accommodating with early check in when possible location breakfast roof

the gym should be a little bigger and better equipped

there’s a fee for early check in

when checking in receptionist asked if we would like room service, we said yes, but during our stay not once it was cleaned or towels changed

the rooms were very comfortable with great beds, and we also made good use of the gym during our stay

wifi desk coffee maker clean

gym is small but has all the essentials, so again - no complaints here

great value and if you need to do laundry, the hotel has a working washer and dryer

convenience,cleanliness. it even offers a free indoor swimming pool and gym

pool is shallow but definitely not a problem if you have small kids

i had asked for a room near the pool area and we were right nearby

due to covid they aren't doing room service but you can request as we did and it was perfect

warm pool

swimming was what my kids were looking forward to the most on our little weekend trip, and we only lasted about 15-20

they were very helpful & flexible. they allowed us a very late check out time.

com confirmed a late check out with no additional costs but the hotel says they didn t get that communication so

bar and food right in the location an a starbucks if u are a coffee drinker

the room service and the billing experience

very nice staff, clean room and roomservice good, great location, nice breakfast, nice gym room

the location is perfect and the breakfast buffet is the best on michigan avenue

of contemporary art, this hotel has a friendly, upbeat vibe with staff hospitality and super, hot breakfast buffet

larger breakfast choices than most fairfield s saves the family a lot of money each day

good breakfast, great location.

the breakfast was wonderful, great for traveling with kids

it is in a great area and the breakfast was wonderful.

room was nice and breakfast was delicious

the breakfast is also perfect for us

the location and that it had breakfast included...which was good and had a lot of choices!

spa was very nice. location was really good too.

everything. from the room, staff, adjacent restaurant and gym i wouldn t fault it

women s bathroom was always locked by the gym

was great, lovely bar and food on the first floor, safe location, gym was good and had a nice view of the

the staff was kind the spa was nice the view was amazing the bath towels were huge and soft early check

wifi was not good. it could be great if there would be gym

there was no wifi as there was an issue with it. not a dealbreaker though

the size of the room , quiet , cozy , friendly , rooftop bar is beautiful

real complaint is the woman on reception failed to fill us in on the little details

the rooftop bar was nice

thout doing anything

in for a family wedding but also had to work- the downstairs was cozy and warm with coffee, great wifi, and comfortable booths

the robot that served as an employee delivering room service.

pool small and was only a little over 3 ft deep, so it wasn

for two nights they had a live band playing until 12am as well as an open bar and a pool table so it was a very welcoming ambiance

we enjoyed the outdoor pool

lot of little sensor lights make the room very bright at night, pool area could use a little something

pool is fantastic

excellent pool area.

the breakfast was tasty and the pool wonderful after spending the days exploring downtown chicago

the pool was great, so great my kids begged me to return as soon as possible each night so they could swim until it closed

didnt have room service not sure if for covid

good location in the down down, close to the shopping, restaurants and caffe shops, early chaco on and cheap out, they give us early check in

gym wasn t available

my kids made lots of friends and were entertained for awhile

gym is fantastic.

cleanness, location, staff, breakfast, room service

the burger from room service

perfect location best gym i have ever been to in a hotel very clean

i had 4 kids with me and they were exhausted, hungry and upset

loved the laundry facilities

breakfast was great, though it would have been nice to have more gluten free options as well as

the room service togo was terrible

maybe you all should change the laundry detergent to something smell a little better

had to leave early so can't comment on breakfast

having a guest laundry but could do with more than one machine

the location, staff

i booked online and booked the wrong room and he made sure me and my kids were well taken care of

the bar downstairs was wonderful

wifi, morning joe

room was on the 5th flr & it was all great & quiet)

we booked 1 quart room for 2 adults and 2 kids without baggage

in the basement you have gym

rooms could have used a small fridge or some sort of access to kitchen on each floor, or even room service

am assigned at 5th floor away from their bar on the ground flr)

but it is in a great location near great attractions, including the newest one bally's casino

no parking on site. had to reserve a spot a few blocks away. also no gym or workout room.

from late check out to holding our bags before our flight, great hospitality

room service was high quality eats

gym actually doesn't have weight machines, just treadmills and transports

restaurant and bar in lobby, decor, bed

wifi unstable in the room

location perfect, late check out amazing! nice staff and pretty lobby.

staff was very friendly and the butler room service was fantastic

food prices, breakfast, room service, ...etc., are high.

the room service was amazing

no restaurant, room service or minibar no pool or hot tub

location, gym

room service was fast and the food was delicious

never used anything but wifi and didn't have to use that

breakfast, great location and comfortable room. gym and pool both good.

wifi is only free if you book through hilton

hotel (especially for family) good location pool breakfast rooms with kitchen (+) i got the suite that came with a kitchen, def would recommend (+)check-in and out process was smooth; the room felt like a small apartment with a kitchen and living room (+) big size room with full kitchen if needed (+) room spotless and kitchen great (+) room was amazing: kitchen, a living and a bedroom (+)separate from living room, free breakfast, full kitchen, in walking distance to michigan ave shopping, movies, and restaurants (+)friendly attentive staff, variety at breakfast, good location downtown, well appointed kitchen (+)the one who was at breakfast cleaning up) great location spacious room separated and full kitchen (+) there was a stocked kitchen area, a private bedroom and a comfortable sleeper sofa

pecially for family) good location pool breakfast rooms with kitchen

no room service

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

no room service. understand covid-19 but food could have been dropped off at door.

beautiful rooftop bar was beautiful and open in the morning for coffee

room, no do not disturb signs for door, we created our own, in order not to be woken up by room service

for safety reasons, there should be a bar in the bathroom so one doesn't slip and fall.

room for kids to jump and play but the ledge of the pool is quite high for little ones to navigate -4 feet

wonderful place to stay. right on the hot spot in chicago. love the pool.

wifi was superb

the gym was clean and well staffed

it’s like sleeping on a spring, the kids didn’t care, but

location, room size, amenities, room service, clean environment and friendly staff

the room service was amazing very helpfull and willinfull to

level 7 gym, pool area is where we spent the most time each evening

ich is all one room) was essentially a night club when booking

the beautiful mexican bar tender was the best ever. love her positive energy!!

did not eat at the restaurant or use the gym or pool; too busy sightseeing

the pool is small. kids were disappointed because it filled up quickly.

i liked the location but the kids wanted to be closer to grant park for the lollapalooza concert

room service and the front staff were very nice and professional

no late check out!

the kids enjoyed the pool too

breakfast was great, the kids enjoyed the pool and i had a great nights rest!

the included breakfast had a great menu but the food was only

breakfast staff, room service staff, cleaning staff and front desk were all great.

bigger gym

there is a beautiful pool & gym with skyline view

the bar wasn’t open

loved the large spa tub with the additional walk-in shower, great bathroom with a full vanity

also the pool

the rooftop area by the pool was amazing. the bar drinks were wonderful!

great location - sports facilities and spa amazing - rooms spacious with fantastic views

loved the games room and the gym

water bottles, laundry detergent, and housekeeping never came to take our garbage and recycling during our 4 days

the pool, games room and gym were all brilliant and the outside space was perfect

the view, the room, the amenities, location, game room, pool and everything

gym and pool should open earlier.

wifi didn t work in my first room

the bar and restaurant next door

i booked a two bedroom suite for me, my kids, and partner

it was nice having room service

there's a nice fitness center and a laundry, which is convenient

my kids enjoyed the pool and breakfast was good every time we went

one morning the wifi didn't work for me on my phone.

my kids enjoyed the pool and breakfast was good every time we went

the gym could have been just a tad bit bigger

robot room service and pool room

were small, i ordered breakfast from room service, they brought it in a to go bag

no room service, having to make our own beds and keep on asking for tea coffee and milk every day as

room, gym and general location. close to sunnyside ;)

gym could be a lot better. more equipment. space has not been optimized.

it might save time especially when we travel with kids

it might save time especially when we travel with kids

wifi struggle at times so watching internet tv on the tv was rough at times.

great location. off season great price. large room. good guest laundry service.

the pool, gym, and what close to everything downtown.

we were allowed to check in early and have their breakfast

like that the property was able to update room for early check in and add a sofa sleeper

would have been nice to have more variety (hot items) - hard boiled eggs, toast, bacon - for breakfast

breakfast was great and the staff happy to see you

allowed us to do an early check in so we could explore the city without worrying about carrying our bags

the room service was top-notch

your traveling with lil kids like i was i wouldn't recommend there's really no safe drop off place for you and your kids

room service menu wasn t my cup of tea

she was friendly and caring and bonded well with the kids

a few blocks away is far with luggage and kids

hotel was very clean, room service was quick, the deserts we ordered were heavenly, nice gym, and the staff was pleasant

good variety of food for room service

was not a hot tub for adults while the kids swam at the pool

location was great and the pool was awesome for the kids.

spa good, pool to hot

the fitness center

the pool.

the staff and the view and the pool and sauna/steam room - but mostly the staff!

kids lived it and though 5 and 7 years in age were very impressed and were always eager to return

full gym and pool

dinner drinks at bar with gio, breakfast. room was clean love that everyone was wearing masks!

4 m ) , room structure quite

the drinks at the bar were perfect!

i was struggling to enter with all my luggages and small kids and the only staff inside by the elevator was too busy

nice gym. convenient location

early check in was great and very helpful!!

the complimentary bar was a nice touch.

the little touches like their complimentary drinks & snack bar in the lounge was a pleasant surprise

didn't like that i wasn't told about the $50 pet fee when i called ro tell them i was bringing my dog

spacious room (not unusual in chicago), decent gym, helpful staff

we had our kids there but left shortly after because our kids almost got hurt from all the rough housing from

the staff was friendly and room service was able to honor all our requests

configuration was awesome, staff was great especially the gal at the breakfast bar she kept the atmosphere light and was focused on making the experience a great one

small kids were in the hot tub

with a kitchen, i figured there would at least be a trash bag

would suggest maybe gym open from 4am and breakfast from 5am - for all those people with jet lag

sauna and swimming pool could make me to get best condition for relax and travel

nice gym, sos and sauna

the pool could of been a little bit warmer but really didn't have much time to use it .

was frustrated/annoyed that when we couldn t drink in the bar - because it was full of loud kids, actual children, were told by tea hostess we couldn t have a drink there because tea was

huge tv great wifi.

hotel does not offer room service (not even hot tea), and lacks a swimming pool (+) ordered room service (+) room service was prompt & the view was great (*) our view was phenomenal, rooms were clean, and i enjoyed room service for breakfast (+)1333 - great views on to river and michigan avenue, room service was great standard, needed femine napkins sent up to room, was very happy with timely (+) room service was amazing as (-)there was no room service available after hours. (-)we couldnt get room service due to covid 19 (+)was excellent , staffing, room service i recomemt to anyone try to stay in chicago to reserve on this property, more for the (+) the staff were all wonderful and very accommodating, especially the room service staff

wifi - at times very slow, connections could be lost. we used the

lucky us, we asked about the wifi and then she s just drop the paper quickly with no attitude

great location and beautiful decor. hotel exceeded my expectations! the spa was wonderful too!

great gym, great staff!

bathroom was outdated and not really a place for kids

with two kids with big luggages, it was somewhat inconvenient to use escalators/elevators for check-in

gym, variety of f&b

the friendliness of the workers, and them accomodating me for an extremly early check in!

one out of three rooms was available for early check in, which was nice

coffee (coffee machine with pods in the room), water fountain (bottle provided), and free laundry (the machines are self-service) (+)well located if you want to walk around town, the restaurant is really good and there is free laundry in case you're in a long trip (+) free on site guest laundry (+) beginning at the reception, free coffee all day, nice gym, laundry, directly at chicago river, no breakfast, but a lot of cafes reachable within a few (+)great location. plenty of chairs tables to meet and do work. free laundry was great. (-) our first room was across from the laundry and people put clothes in the dryer at 12:30 am (+)very convenient walking distance, ammenties and complamentry coffee and water also laundry (+) excellent free coffee all day long, nice gym and laundry (+) they also have a laundry and a little fitness room (+) there is free laundry in the building

don t have room service for food

furniture are a little old style, but still well maintained there is also a good gym and a cosy coffee area i liked also the refillable water stations, very good idea the price of

i also liked gym

was closed for renovation, but they had made arrangements with a place next door to accommodate room service requests

staff was friendly and even allowed us a complimentary early check in

wifi did not work at all

great gym and guest laundry in the basement

great gym and guest laundry in the basement

the fitness center is really tiny and, of course, lacking

d $$$) the tiny handles on the shower pumps for soap and shampoo made me resort to the bar of soap to shower up---the concept saves you $ but annoys your

it was late when i arrived and they didn't have room service running.

location is perfect, luggage storage, early check in

location, room nicely furnished, good breakfast restaurant (yolk) and great japanese restaurant (katana) on site

kids loved that

good location, 2 different beds for kids.

it was the holidays and they gave our kids some huge cookies

so frustrating when you have a stroller and kids

we needed a kitchenette and this met the need

the people next door and their kids were very loud

location, staff, pool, spa - yes!

the people next door and their kids were very loud

great location, beautiful city views, really pretty room, kids loved the pools.

great gym! enjoyed my stay . will be returning in may.

impeccably clean , amazing view from the room, well equipped gym , comfortable bed and linens

, hours of restaurant, is there room service

location and free wifi

each room came with a mini-fridge and small microwave, perfect for bringing along snacks for kids

didn't like how the laundry facilities only accept coins, no one carries $10 worth of quarters now a days

i used the gym there were no sanitizer bottles or rags/wipes to wipe down the machine

no pool lower level smells pretty bad gym is a joke

the coffee in at breakfast was excellent, however the room coffee was terrible.

breakfast is so delightful

fresh towels in the gym area

wifi was spotty in the tower

be arriving earlier than the standard check in time and they kept a room available for us for early check in

the rooftop bar was great as was the bar downstairs

the plush toy gifts for the kids upon check-in was a great touch and the whole atmosphere was very

amazing gym

the room was clean and bright, and the room service was always on time

room service food was amazing!

they also accommodated a late check out which was also great

the prices from room service to honor bar were beyond reasonable

nice quiet room, late check out

wifi was an additional charge.

expensive bar prices for beer and soda.

asked prior to booking about pool hours was told 8pm i then called 2 more time closer to my reservation and the day before and

great location, well equipped gym, nice outdoor pool, comfy bed

fantastic gym with indoor lap swimming pool. in chicago, this is difficult to find!

amenities for kids were awesome!

though the bar area was a bit lifeless

hotel pool is closed and not clearly advertised as such which is a bummer when you bring the kids to enjoy spring break

was impressed by the affordable 'room service' food

the heated pool also wasn't very heated

location,pool. helpful staff

room service is very fast with all the normal options

a very comfortable bed, a kitchen that had everything you need if you plan to cook, and a spectacular bathroom

great pool, sauna and steam room and huge gym

the pool was heated which was awesome and my daughter loved the play room

had to wash my face in the kitchen sink

the gym is very complete

service closed basically at 11 - even room service

it doesn't have a restaurant area, only a bar where you can order some food right there

the rating, the lobby coffee amenities and evening bar activities were

not slot of options on room service menu

room service was terrible and very expensive

bar was a loud disco and kids not allowed after 6

the staff was so nice and i got a room upgrade and a late check out for free

also, my kids weren’t comfortable with the smell of weed during our stay, i believe that there should be

also no laundry facility onsite either

minutes away from everything - food was great - room service would have been nice i didn t see it for coffee/breakfast but used the two cups

we couldn't sit at 4pm on the roof bar at our table of choice on a sofa as they were all 'reserved'

cookies for kids on check in

few amenities for kids

bar upstairs is beautiful at night

room service food was not great.

the one qualm is we kept missing room service but the staff gave us everything we needed

m embarrassed that i forgot to leave a tip)

business that needs to be done, such as no coffee in the room, some missing items in the gym

e had to request it beforehad and it didnt happen

hotel bar had a creative name but limited and pricey menu.

room i booked was with city view, room i got was pool view. would have loved city view

i didn't like the breakfast buffet. food trays were empty and took too long to refill

i loved the view from my room. the complimentary breakfast was perfect.

that the pool closed early.

limited choices for breakfast but large portions and it was free with the vouchers

it seemed like room was set up for a single person for a one-night stay rather than a family with kids for 3 nights (2 towels, 1 roll of tp)

but after the first night, room service was rather poor not filling up coffee and shower gel and not cleaning or exchanging

room service was not daily

game room fun w kids and queen sized beds were perfect for family

the location was perfect and the modern design was super fun! our kids loved it!

unable to connect to wifi.

we did a breakfast room service card for the morning we left

added $15 amenity fee for wifi, water/coffee/tea in the room, use of gym etc

room service

room service is not available and the restaurant within the hotel is not open for breakfast

hotel, beside downtown, great location, really nice bar and lobby to relax at, staff very helpful and friendly and room was really good

fact we had to pay a $30 fees per day and per person (no opt out option possible) for the use of gym facilities (that we did not want to use), water in the room and coffee in the lobby in the

the lobby and bar are in a lovely art deco style, which really gives a grand vibe

room was comfy, i liked the gym, staff was great, cute art & furniture

bar at night post theater was awesome

i didn't like that i had to ask to have the room serviced for cleaning and that it wasn't told to me upon check in

order room service, there are plenty of restaurants to grab something to eat in just a short walk

disappointed no room service or microwave. had to door dash food

the gym was too hot

i ordered breakfast to my room and it was great to enjoy some food with the stunning view

room service needs to be improved

use of the wifi was cumbersome and required re-inserting the access code every time one used it

the restaurant and room service were not available, and this was not explained prior to

were hoping to get some drinks after the show, but the bar closed by 11:00

great gym with a nice view

no free breakfast

design is well thought with the gymnasium touches in the room which was fairly spacious for s double bed

great at accommodating my late check out time, friendly staff, great food and wonderful lobby.

food (we ordered excellent room service), the staff, the fun pommel horse in the room, and the overall ambiance (+)this hotel can t wait to come back fernando at room service very helpful if i ever open a hotel i want him to work for me every hotel needs (-)more food options for room service maybe? (-) if i had known that i would have ordered room service on sunday and not invited friends for breakfast on monday (-)room service menu options too greasy. (+) love that the heat works well and that room service was superb (-) i texted room service (love that function by the way) and asked if they could bring another robe or if i (-) not having ice machines on floors and having to call room service was an inconvenience (+) prompt room service with varied menu

cherry room for breakfast not great so we started eating out for breakfast

service, location , cleanliness and gym were top notch.

no room service, but all due to covid

00 for early check in or they would text me after 12:00 when my room was ready

lovely hotel. bar really nice. staff very helpful & down to earth

pool was still too small despite being redone recently

some of the gym equipment needs to be fixed

there was a nice gym and even a laundry facility

location, lovely big room, very clean. excellent facilities swimming and gym

handy laundry facilities, great location in the loop, walking distance from union station and to

the gym and the pool were very clean and with a nice view

no room service or onsite restaurant, only a limited and crowded breakfast

location great breakfast quietness good amenities (a gym) conclusion: good value for its (+) the gym was surprisingly well equipped

they did not have room service, which is understandable during global pandemic, however they did offer free breakfast

it does not have its own restaurant for room service. italian village food was very marginal.

on the christmas day after the room service visit the toilet got clogged