the price, free shuttle to the airport, and the staff.

location and free shuttle to the airport

airport shuttle. nice driver

who helped me at the front desk was very nice, and offered to waive the early check in fee

motel offers shuttle to airport

asked for a late check out i was told no check out is 11am no acceptions i was like wow

even has laundry room for guest use

he gave us a late check out so we could sleep

close to restaurants, allowed for late check out

close to bus station and other commodities such as laundry washing, diners etc

shuttle picked us up from the airport

it also offered an airport shuttle and free parking

not when the kids not i needed to listen to for four hours

the kids were disappointed about the pool

breakfast was awesome

on the website that their top amenities won't be available because or covid so no breakfast, no room service nothing

coffee and tea are always available and i use the gym, they are so clean

the bar food was amazing

room service was reasonably priced

wifi was not working when i check-in, and there's no it to help as it was sunday night

to the covic-19 not being able to have the breakfast offered which is understandable and not having stores a bit closer i don't own a vehicle

the breakfast and cleaning

would be better if the breakfast area would be larger

great breakfast, comfortable, clean , and good price

breakfast now

my daughter with some friends to this hotel so they can use the pool

shuttle to airport service

the shuttle ride was terrible and the driver scare the kids

asked about towels for the pool and was told one per persons yet there were no towels at pool and kids yelling at

clean, modern and decent breakfast.

the bathtub was spotless and i felt comfortable enough to let my kids bathe in it

- ac would not get colder and room was hot - bed is too firm - bed linen sleeps too hot - room service knocked on door and tried to enter at 8:30 in morning

close to airport and chicago outlets, clean and comfortable. gym was good and staff was nice.

was wonderful the staff was amazing you get a lot of bang for your buck free water free breakfast free cookies you get a 4 star hotel at a 2 star price i can't wait to go

i do not think the staff was equipped to deal with all those kids

i loved the pool the breakfast was good the shuttle service was great.

the pool and hot tub were very clean and rather spacious

kids enjoyed the pool

the breakfast and staff

the parking was further away than we thought, but the shuttle driver dropped us off on the return

i like the that it has a gym and laundry room

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to be

the gym was great

pet friendly and you will be charged $25 for the pet fee

the compimentary laundry as well and the gym

nimal), wifi, airport shuttle 20 mins. from terminal. price.

bit more choice of what to eat for 'continental' breakfast

also, laundry on the floor

com did not say that onsite parking would be an extra cost

came with my wife and 2 kids

staff was awesome!room was warm and clean. room service was great and affordable.

started too late for me as i was on an early morning flight and had to take the shuttle

excellent and very close the airport, a great shuttle

slow wifi

kid friendly . pet friendly pool hours during week .

the grab and go breakfast was also a nice feature

to go breakfast

the breakfast

was continental breakfast every morning between 6a-9a

breakfast on site

fish, pizza, chip, burgers were good in the bar area

clean property and rooms, bar and restaurant on site.

been great: the staff, breakfast, the gym

additionally, your website advertises a gym, which was not functional or open while we were staying

location and gym was nice

liked it had free parking and close to shopping in the same

the sofa bed was very uncomfortable, and we could not use the wifi

nice location big hotel had a pool ok wifi

parking was ample, staff was very nice and friendly

a friendly welcome beautiful room, friendly staff, great breakfast.

rejected not to serve them ,and they even did not flinch to serve even though there are little kids in the

kitchenette was useful

we love the pool

an altercation in the pool area with non hotel guest drinking and diving in the pool area in front of my child

close to the expressway. excellent breakfast! friendly staff

laundry facilities on the premises is a great idea.

  no microwave,  no laundry,  people trying to open your door

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

i didnt like the funky smell in the laundry/ vending area

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

breakfast was lacking for a hotel in this price range,

clean and friendly service. breakfast was ok. great location

need more kitchen dishes utensils. very limited

i was pre-warned that breakfast was grab-n-go, so my expectations matched what was available

breakfast

some guests not masked in public areas. room service was only in to-go containers

location view and gym/pool

we had no issue with room services, they delivered quickly

shuttle

sometimes the shuttle takes a little while for pickup during peak traffic times

they were even able to get us clean laundry with their dry cleaning service on christmas eve

we enjoyed the food and the bar as well

the gym had all the necessary equipment and the treadmills interactive function was special

airport shuttle, toiletries provided, good customer service, nice rooms

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

the pool area

we love the pool it was so nice and clean and the hot tub was so relaxing

and bar would have been better

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

hotel with gym and outdoor pool (seasonal)

no pool

loved watching the kids play at the pool

the location was great for our purposes. small but nice gym.

went above and beyond to shuttle us where we needed to go due to mobility issues

gym and pool still open

restaurants were pricey altho the mgr at the sports bar was outstanding

shuttle needed

location was the attractive quality at the outset and the facility was easy to reach at 1am with kids - just off the plane

take someone with you/don’t let your kids go get ice alone

nice to be able to walk to flight in morning with kids

if you need to get laundry done - it is a easy uber to schiller

the gym was small but got the job done.

breakfast selection was limited

wifi hard to get in 1401

a minor point, there weren't waffles or pancakes options for breakfast.

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

airport shuttle which brings you to the hotel from the airport

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the counter, no liquid hand

shuttle bus runs at top and bottom of the hour

check in very knowledgeable very clean excellent room for price punctual shuttle

very spacious rooms and the breakfast was very good.

very nice excellent breakfast

the communication around the hotel shuttle.

decent restaurant, great location, relaxed covid restrictions, early check in

hotel, with a great breakfast, decent indoor pool and gym, and a bar

clean facility & quick room service

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

pool was closed and no breakfast. the bar may have been a bit pricey.

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at the

gym dinner room and roomservers.

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

hotel offers free breakfast in the morning and there was only coffee and tea available

more food options for breakfast.

limited breakfast choices

breakfast wasn't so grand with a lot of variety

is located in a great area, just steps from other restaurants, shops and bars

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

in-house italian restaurant and also a popular bar & grill

greatest location, and great bar for drinks off the lobby.

attached bar was also good with a good menu

shuttle from airport quick and easy. close walk to the blue line train.

since the kids are still relatively little

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

icken blt) was great.

the room service menu

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

just that the bar wasn't open lol

the service was excellent, the bar poured good drinks and the room was immaculate

hotel food and bar service very

onsite bar and dining was closed due to covid.

1. the employees. 2. the salt water pool and gym.

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube kids at night before

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited hours and food

pool wasn’t heated

facility is clean with small fitness room but nice pool

the room service

my kids loved swimming

hotel restaurant and bar open late. clean and friendly.

clean room enough space we stayed on weekend and they had movie shows for kids

try the blackened chicken at the bar or in the restaurant

the very functional rooms the free breakfast

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

the pool area didn't seem as clean especially where people step and put their feet.

loved everything i didn’t get to see the pool maybe next time for sure

pool deck was slippery and unkempt.

the pool and whirlpool were clean and comfortable

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

the pool room was a little small but nonetheless very relaxing.

nice room very clean. the pool was nice also oh and the breakfast was outstanding

where was the peloton bike? did not see it in the gym.

the hot tub ! pool for the kids .

room was comfortable and facilities were great

like the gym and heated swimming pool

the rooms and the gym

fitness center was closed for health reasons, luckily they had access to a nearby gym.

the gym had three running machines which worked well

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn t get someone to bring me some extra pillows, they don t answer if you call from

no room service from hotel restaurant

the reason i chose this hotel was for free parking mainly

did not have breakfast . nice quite rooms. great location

it would be the breakfast

my experience overall was fantastic. spacious, clean room and great amenities

breakfast expensive

exceeded expectation : breakfast could be free though.

the gym is fine, and breakfast area enjoyable with really nice staff

we stayed three night and they didn t provide room service and the ran out of towels

and a wet bar with minifridge and microwave in the living room

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the front desk staff amazing the room service amazing every thing was amazing!!!!

the pool area was great kids loved it !

charged extra 13$ for wifi.

resturant and bar staff excellence personally s

t queen beds)

again, could have gone down to the bar, but just figured the coffee machine should be good enough to heat water

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

comfy beds and the room was quiet. friendly desk staff. ample parking.

the room service was prompt, courteous and delicious

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening to live jazz

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

their pool and hot tub was clean and the perfect added bonus for us and our kids, so they could play while we relaxed

the location was great due to an early morning airport departure and the shuttle was regular and

the wifi was slow and if you wanted a premium connection you had to pay for it!

room service

the free airport shuttle was a wonderful amenity

bad gym and non operational pool while still advertising it on the websites.

shuttle from the airport would be great

the dining room and bar area was extremely nice

lots of shopping, golf, restaurants, bars, etc

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice for them bringing my food to my

kids screaming and yelling poolside when you're trying to relax poolside

the sight the pool and gym

the staff was friendly and helpful the breakfast was great covid was handled well

we had to call hotel for shuttle ride from cumberland station twice

the option to gym and swim

wish the curfew was a little earlier, as we had an early morning flight to catch and there were kids yelling and bouncing balls against our doors and walls at around 8 p

to the airport, shuttle picks you up, great staff, very helpful, only a cheap uber ride away from rosemont to nice

been to a lot of hotels and everything seemed to go right here and the restaurant and bar was good

the bar and restaurant attached to the hotel are lovely but the restaurant isn't cheap

shuttle was quick and reliable

i really liked the gym with 24 hour access

had spoke to someone at the front desk about a late check out and had confirmed the time

limited access to room service for breakfast requiring 24-hour notification.

we did not eat breakfast but the bar service was great! ample parking was available.

it was date night for me and hubby kids free

enjoyed the space and the kitchenette

the kitchen pans. i used a lot of butter and food still stuck.

beds were good. breakfast was great! while experince was wonderful.

there was no breakfast, only coffee. the location was beautiful

nothing..i liked it all...except maybe the pool temp could have been a few degrees wamer.

had missed a flight and had two families w kids

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and instructed me how to get to my room after i parked my car in the lots

to be perfect for an overnight in chicago with its large, clean, comfortable room, restaurant and bar on site, and friendly staff

sofa bed. family with kids net door.

after we requested room service on sun, our room's bed was made up but linen was not changed.

the location was across the street from rivers casino

worth the money friendly staff excellent food had local bars close within walking distance and a casino across the street this was an excellent choice for our stay

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

nice and friendly service. elegent room decoration. close to the airpot with free shuttlebus.

staff was very pleasant and helpful when it came to the shuttle bus

gym was closed

gym was clean and much better than several years ago

was a metal plate sticking out from the base of the bed, which we didn't notice

they were even able to accommodate a late check out for our late flight

i first arrived to the room, i called room service because of the toilet, it was constantly running water and really loud

very friendly staff and kids loved the pool.

clean rooms and lobby. breakfast was great.

the pool was a plus for our stay! they also serve breakfast.

the beds where comfortable. the kids enjoyed the pool

the beds where comfortable. the kids enjoyed the pool

very near at the airport , free shuttle bus is reliable , staff are courteous

the shuttles and fee parking are exceptional. nice gym and pool.

we could have a late check out at no extra charge because our flight to italy wasn't until 4pm

desk clerk was kind enough to allow a late check out closer to my flight

gym equipments need to update.

great room, large, kitchenette, clean and great amenities.

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

great location, great staff, lovely breakfast, shuttle service, modern

the pool is a nice size, bright, with big windows

the pool was nice

pool still wasn’t fixed the gym steel locked up

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

great breakfast and location

location, value, comfort and a decent breakfast. no complaints.

hotel is very nice and clean , but the pool is very dirty and everything is broken in the gym

very bad beds hurt my kids and wife back and mine

the pool was lovely

comfortable beds. gym was small but adequate. starbucks conveniently on the main floor.

the small cafe and bar were convenient

staying with myself and two kids and had room for everyone with the king and sofa bed

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed, how about adults hours for that

room, staff, & bar lounge was great

there was nothing not yo like although there could be a washroom in the fitness center

the bar needs to hire a second bartender. it was too busy for just one.

pool workout room bar food

the location was perfect near rivers casino

comcienece and loved having shuttle for airport

24 hour airport shuttle, proximity to airport, and friendly staff

enjoyed the pool and food and loved being in a pleasant an exceptionally, clean hotel

the food was good and the beer and bar

i did not check the gym or pool though

shuttle service was very good which leaves every half an hour from the hotel

friendly staff and option to get a free shuttle from the hotel to airport

spacious room, nice little pool and gym, comfortable beds, and withing walking distance to car rental

beautiful and so clean, the staff very friendly and helpful, convenient parking, and great shuttle (and driver) to the airport

shuttle driver was rude

breakfast

breakfast was as good as always, the staff is really nice and the beds are extremely comfortable

ac in gym was not operational

cleanliness...breakfast...shuttle service

the laundry and ice were close but laundry always out of order

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

the laundry facilities

laundry is also available with purchase of detergent there

there is a laundry room on the grounds and restaurants and shopping malls everywhere

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told it's full and

good gym large rooms helpful staff

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa matched

pool filled up with unruly kids on weekends

pool/ jacuzzi and gym are the largest and best equipped i’ve seen

i got a bed, a shower, a bath, a tv, a lounge, a desk, an ironing area, and a full kitchen

they had laundry options and also breakfast

ants in room by kitchen area.

no cups for water, utensils or anything else that could be used in the kitchen.

kitchen

loved the size and comfort of the room and the kitchenette

room/apartment featured two bedrooms on a suite, as well as a living room and kitchen, providing an exceptional living space

there was a shuttle

very close to good options for eating, very spacious and clean room, very friendly staff, nice breakfast

the breakfast is delicious and plentiful

there was bar louie downstairs

room carpets not clean and sticky, no timely room service daily

parking lot very full from people going to bar louie however we were able to find a spot

parking lot very full from people going to bar louie however we were able to find a spot

the fitness center.

swimming pool water was clean

refreshing indoor pool

the room was modern and clean. my kids loved breakfast. would definitely stay again.

clean, fairly close to the airport, casino, & shopping, breakfast had more than enough

there is access to a gym, open 24 hours

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks (+) liked the bar area & rooms were very clean, spacious & (+) the bar area was nice (-) maybe like a drink coupon for the bar (+) nice to have a restaurant and bar on site (+)free shuttle to o hare airport, nice bar and breakfast. (-)we returned from the concert, the lobby bar was closed

they had a gym but i will not be staying there again

everything. shuttle to the airport.

to wash and $2 to dry)

shuttle service is great, and the breakfast was very good

was ok, location was perfect for a layover shuttle service was appreciated

t excellent) but for the price paid it is super

thought the gym was good and the breakfast was simple but had potential

like was that my stay was so short, and that i had to leave for the airport before the breakfast bar opened

bar soap left in the room

decent gym and good location if you are looking to stay near the airport.

updated, clean, friendly staff and wonderful breakfast.

nice little gym and indoor pool

i used the gym which had the necessary equipment

need to expand your breakfast choices

very clean, great breakfast, convenient parking.

laundry was extremely dirty

also, there was plenty of parking and the staff was very helpful

room and bathroom overall clean hotel great location decent to go breakfast a lot of parking

there was a coin-op laundry room for guests, but only one washer and two driers available

breakfast: standard offerings: scrambled eggs, coffee, sausage, cereals, yogurt, fresh apples and

exercise room: the gym has a good set of dumbbells, but only one stationary bike

the two hotels- sleep inn and mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the sleep inn side of the facility

breakfast was fine but the location was ok no problem

the free breakfast

courtyard, fitness center, bed, balcony

the bus shuttle from the airport did not arrive at the reported time

pool was small

nice hot tub/pool area! room was clean!

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

very friendly staff, clean, and comfortable. kitchen is nice..

the rooms are amazing free breakfast free laundry 24 hour pantry

free parking another plus of this facility

free breakfast and wifi

the kitchenet was a great addition

also the kitchen would get a long line just because people were waiting on the

the spa tub unfortunately was dirty

clean, large rooms, decent breakfast, staff, complimentary roundtrip airport shuttle

equipment in fitness room did not work

is difficult to find the shuttle at terminal 5, but this just because of the huge number of the parked machines and

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

pool was open had amazing time with my family of

the bar was closed due to

relaxing, peaceful, has swimming pool and fitness center

everything except no hot tub but there is a pool.

i liked the pool, the gym, the very helpful staff

reasonable pricing +pool+free continental breakfast=one happy mommy

breakfast

the free breakfast didn’t have any meat or eggs

the pool is nice and warm, the rooms are clean and a comfy size and the pillows and bed are perfect,

we weren't able to eat breakfast coz they require mask

not be advertised as a casino hotel

staff not so polite and helpfull , when my wife asked him to help her set up the tv in the gym area, he was acting surprised and replied that is not his job to do this

it also features a small gym, and breakfast is available on-site

the food at the bar was good along with the drinks

com app they only allowed me to stay on the bottom floor, next to the bar and casino

breakfast was supreme very clean area and an attendant to help you with your options i believe her

breakfast was a great start the next morning

the curtains in my room were filthy and so was bed skirt, and the gym should not be listed as a gym

loved the friendly staff, the small gym and the pool with jacuzzi

great choices for a hit simple breakfast

couldn't accommodate a early check in

the swimming pool water didn’t look that clean.

friendly staff, good location , clen and comfortable and early check in!

there was no microwave in my room and we had to either go upstairs or to the bar for ice

the staff also very efficiently solved a food service issue for sunday breakfast

close to my destination. nice pool and gym.

accommodated our request for late check

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have an amazing great

pool was cold for indoors!

the location was great! the breakfast was good, my kids loved it.

pool could have been better cleaned.

clean rooms. breakfast pool. hot tub the people

no breakfast, and the customer service isn t that great

price , we enjoyed to stay here for 5 nights , 35 min drive to chicago without traffic , free parking, we would like go back there again best place for

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the night

breakfast was way above most hotels, offering made to order omelettes, pastries, waffles, fruit and

nice staff. breakfast offerings were great.

sparkling clean, great breakfast

quiet and clean. delicious breakfast. bed linens were very comfortable.

breakfast

very nice suite and we had so much fun in the pool my kids enjoyed it

i love the park outside the room for the kids. the pool area and the fire pit.

especially the room service and the pools

location, easy parking, nice resort

my kids love the indoor and outdoor pool. staff was extremely friendly especially the manger.

the breakfast was very delicious everything was wonderful we also loved the kitchen

the full kitchen was well equipped allowing me to maintain a healthy diet.

amazing staff, breakfast, all around just a great hotel

did not have breakfast property was nice rooms could be a little bit bigger

did not have breakfast covid

love the shuttle service provided. the staff was very accommodating and professional.

pool little dirty but nice a little cold too but everything else is wonderful

pool and workout area, sauna, hot tub were great

not very quiet either, could hear hallway and the gym on floor below pretty clear

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

the pool area temp was humid. towels were not available at the pool.

nice breakfast included

breakfast was amazing.

great breakfast, with many options

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

usually other hotels offer free parking and free wifi to their guests

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

older teens in the pool with so much horseplay, that young kids were not safe to

fire alarm was as pulled by some kids and we did get the proper information about what to do

staff at the breakfast bar had excellent customer service

the swimming pool is nice a bit small, but there are no people for most of the time so i was enjoining myself

one of the treadmills n the gym made a loud squeeking sound so, we just didn't use that one...

loved the breakfast!gym was also very nice

gym

pool closed to early and that was the purpose of booking that hotel

all the garbage and glass in the parking it's really bad!

smelled great and easy access to various parts of parking lot from

the kids out of there room yelling and screaming

the wifi was less than simple to hook up to and after 4 adults were unable to connect, we gave up

the kitchenette

breakfast was wonderful, the bed was a dream

the pool is not open

i like the free parking , great wifi, access to pool during the stay.

breakfast was the best i've ever had at a best western

parking was so bad

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

laundry

they could have had a better selection for the continental breakfast food choices.

i wish there was more selection in the grab and go breakfast.

the kitchen!

on-site parking and free wifi are

the thing i have missed is better gym

the lobby and breakfast area is beautiful

asked for room service and it wasn't done completely

many families there, staff very friendly, no noise or bad smell, good continental breakfast, good wifi, comfortable