we love the pool it was so nice and clean and the hot tub was so relaxing

the atmosphere was nice. the kids liked the pool and the gym

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

the atmosphere was nice. the kids liked the pool and the gym

they accommodated me with a much needed early check in! great staff!

listed amenities i thought this had a bigger kitchenette

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

wanted to use the pool, but not enough time, will do in the future.

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

kitchen

there were crumbs on kitchen floor and bathroom could've been a cleaner , the counter

kitchen

it says breakfast included when actually it's only a snack breakfast. should change on website.

full facilities of kitchen appliances.

need more kitchen dishes utensils. very limited

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

the pool was the best part.

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner dispensers (would be nice if they would also add one for body wash)

facility is clean with small fitness room but nice pool

plenty of parking and good water available in the gym and pool, which were also nice

the shuttle ride was terrible and the driver scare the kids

room was very clean , the breakfast was very good, the check out was very easy, they have airport shuttle, so everything was great, the staff are very polite and helpful

pool area wasn't clean at the time of the opening of the pool - kids clothes and dirty towels were

kids ram up and down the hallway till late at night and early in the morning

their complimentary airport shuttle which starts very early in the morning was also very helpful

wifi didn t work

nice, clean hotel, with swimming pool and gym for a relaxing time.

good wifi. the staff was helpful to try to resolve our issues.

location was decent. only a quick trip with my kids to see a concert but all was well.

the kids liked the pool

no breakfast, even though it said was included. there was no breakfast offered

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

limited breakfast choices

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

more food options for breakfast.

pool was nice, my daughter had a great time

pool deck was slippery and unkempt.

room service

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

place was just amazing from security to the cook to the room service to the front desk clerk

the gym is fine, and breakfast area enjoyable with really nice staff

at bar was good, court area was unexpectedly very nice

had to ask for room service daily

room service was great.

the front desk staff amazing the room service amazing every thing was amazing!!!!

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

pool still wasn’t fixed the gym steel locked up

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the room size, the cleanliness, the staff, the breakfast, the pool, the quietness

was continental breakfast every morning between 6a-9a

the grab and go breakfast was also a nice feature

to go breakfast

no juice for breakfast

the amenities were great, especially the breakfast and the pool

fish, pizza, chip, burgers were good in the bar area

close to slot of things. the bar tender was great and we had fun.

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

restaurant and bar on site .

additionally, your website advertises a gym, which was not functional or open while we were staying

location and the fact it had laundry

laundry room

the laundry facilities

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

advertised room service which i needed as i am in down for an appt related to a back

the place also had a bar in it so it was convenient for us

room service and breakfast

the room service food was excellent!

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

second thing is a shuttle

shuttle was very helpful as they even arranged for me out off thir operating hours

room was a good size and they gave us a free early check in this hotel offers a free airport

location and free shuttle to the airport

shuttle when call

great location excellent gym comfortable lobby area

late check out till 4pm was also a plus

limited access to room service for breakfast requiring 24-hour notification.

but an overpriced spa was offered

room service and meal very costly

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

close to restaurants, allowed for late check out

close to the airport. great value. clean. nice stuff. laundry on site.

asked for a late check out i was told no check out is 11am no acceptions i was like wow

liked the the fact there was a full kitchen besides the stove

dining area for the breakfast was nice and clean

beds were good. breakfast was great! while experince was wonderful.

friendly staff and nice pool area

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

has a separate kitchen/living/sleeping/bathroom areas in a compact space

wasn't able to explore the rest of the ameneties since we can't get in the pool and gym even with our key cards

nice bar downstairs with some food being served also

the very functional rooms the free breakfast

the showers and the kitchen atmosphere in the room were super nice

too many kids

wish the bar area was open, do to covid-19 and construction in the hotel

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

i didn’t have to leave to go out to eat they had a food place and a bar there

kids and myself were disappointed with the cleanliness of the pool

room service and the hose keeper

breakfast was great and the bar was too

everything especially the room service it also was excellent!

the staff was great room service was wonderful

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the food is great

shuttle picked us up from the airport

the breakfast exceeded our expectations

shuttle driver (from o'hare) was an angel going way beyond the call of duty

the location was great, easy to get to the airport and the shuttle service was fantastic

great staff. clean room. nice breakfast.

pool was not open but that was to be expected as covid is still an issue and closing the pool

room carpets not clean and sticky, no timely room service daily

parking a concern if you re holding an event.

that the bar is located downstairs

it was in bar area looks like a private restaurant and bar

there was sufficient parking

parking

very clean good maid service polite staff good breakfast.

everything, breakfast always good , room was nice and comfy

was really nice and clean like it should and i slept like a baby the bed was comfortable and the breakfast was wonderful i will definitely be back to stay

free wifi in my room and everywhere in the building!

breakfast ended too early for us.

the fitness room was never cleaned

comfy clean good breakfast

free parking free breakfast

the two hotels- sleep inn and mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the sleep inn side of the facility

the parking was free, free breakfast, and a kitchen inside the room

location/kitchen/breakfast

breakfast: standard offerings: scrambled eggs, coffee, sausage, cereals, yogurt, fresh apples and

the free breakfast

pics provided of laundry and trash we took out

clean room with small kitchen

liked the fact that it had a full kitchen and living room area

full kitchen with dishes

free breakfast and wifi

hotel food and bar service very

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

just that the bar wasn't open lol

well to no fault of there own but because of covid the bar was not open

onsite bar and dining was closed due to covid.

the facility's bar and snack shops still closed but this is a great spot for a business traveler

small bar inside

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

the stay very clean had restaurants late check out indoor pool i just loved everything about this hotel would definitely book

yes i would like the gym to be 24/7. i workout twice a day.

excellent gym we really enjoyed our stay

and by the way we wish the customer service at the front desk and valet to the pool and spa matched

didn't advertise that access to the gym and pool was $8 per day per person, lame

the food downstairs qas amazing and i loved the bar very much. my stay there was very pleasant.

the location and the shuttle

coffee and tea are always available and i use the gym, they are so clean

nice room, very clean and comfortable. we ordered room service and it was excellent!

place i recommend any one to book quality inn they re room and staff were amazing and they re gym was great and high quality

hot tub was colder than the pool

pool was good

i like the breakfast u had

nice pool

breakfast was a great start the next morning

and easy check-in; friendly staff; clean, spacious room; free, working wifi; free breakfast

free wifi, free breakfast and free parking were huge appeals

pool, hot tub, breakfast

i did not eat the breakfast but the dining area was very nice and clean.

asked one of my kids to take a muffin she had touched-even though it was packaged

the bar and free hot breakfast was the icing on the cake

gym was too small

the room was very spacious which is a plus when you have little kids.

good value, free parking, free hot breakfast, pool

breakfast and pool

and also the pool/ spa area was wonderful to go and relax your body

very good breakfast!

pool room stunk like mold so the kids wouldn t swim

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

in a party of 2 adult females and 3 kids obviously it doesn t belong to me

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a

no airport shuttle, listed on website and breakfast was instant coffee and cereal

please improve breakfast otherwise everything is great

no wifi

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

everything was perfect. shuttle service to o hare, staff , room , location.

accept pets and a pet fee is due

the small kitchenette and desk aspect

away from hominess, free business center and laundry facilities and in room laundry basket, limited food cupboard items chargeable to the room,

it was very quite and clean bed was comfortable breakfast was good

the bathroom & kitchen were both nicely updated

breakfast is all one could ask for

location and breakfast

amazing staff, breakfast, all around just a great hotel

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

also, there's no pet fee, which is hard to find

gym is a big disappointment

swimming pool, whirlpool, sauna

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

the breakfast selection could have been a little better. not much else to complain about.

the breakfast was a joke!!

breakfast was not conducive to gluten and dairy free diets.

i loved having a whole kitchen and a nice size room.

laundry room, and dishwashers in the room with oven in kitchen

it was great there was a gym, it was just a bit small and the elliptical panel was worn out

super clean, great location, free parking, breakfast included!

gym needs updated working equipment and ideally a camera for security

i wanted room service daily.

beds, breakfast, the staff and the 24hour free coffee. the renovations were beautiful!

the pool

great shuttle service with courteous driver. super great mattress!!!

gym, pool, food not great...

fast reliable free wifi

hot tub was warm . pool hours are short durning weekend and longer during week days

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

breakfast buffets had a ton of options and was delicious

too many kids but that's ok

too many kids in the pool xtra time for adults

the wifi is confusing and a bit slow.

breakfast was fine. we enjoyed the fruit, eggs, meats and other offerings.

my kids always enjoy the pool, this is the reason we come here.

room service food was awful, and the room service manager on the other end of my call was very

they also had a 24/7 gym and heated indoor pool

some of the gym equipment was a bit dysfunctional

would be better if the breakfast area would be larger

breakfast included in a warm and down-to- earth environment with kind and helpful staff

let us check in early so we could make it to an event on time, safe location, the waffles for breakfast were amazing

cleanliness good breakfast renovated rooms

breakfast now

the gym equipment needs to be updated.

i just loved everything about the hotel the bar the food the pool room

the inside pool was ok just super full of kids splashing and jumping and had to be cleaned more than once and shut down the 1 night we stayed

gym was shut down

wish the outdoor pool was open later

everything! including the food for breakfast!

breakfast was great. pool and fitness area clean location was great

breakfast, front desk staff

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

accommodated our request for late check

girls ( granddaughters 21 and 11) are fish so first thing is the pool (+)hot breakfast and pool access area (+)room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff (-)to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age of 9 in (+)comfy beds, pool and hot tub, treadmill. (-)section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best (-)the pool was a bit questionable. the rooms need remodeling. (+)hot tub, pool, free parking, in a nice remote quiet area. (-)cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

hot tub, pool, free parking, in a nice remote quiet area.

plenty of parking. very clean property. landscape is very nice.

the breakfast was a full continental, and it was convenient having free wifi/parking/breakfast close to chicago

the night stand, very sketchy activities were going on cigarettes butts everywhere outside the fitness center was nasty and a joke the breakfast was ok the toaster didnt work the microwave didnt

the fitness center is closed, the soda machines did not work and an elevator was broken

there was only 1 towel where i had family of 5, when i ask the front desk person, she said the room service is gone for the day and she will bring the towel in half an hour

laundry facilities

had to pay to use gym.

big gap under room door, more than an inch, room service a little pricey,

missing the shuttle bus to the hotel...

food and drink prices at the bar where high

flight left very early so it allowed him to sleep in a bit and we did not have to wake the kids to take him to the airport

it was also close to a very nice la fitness location which had a very nice pool and i could do my running around the offices nearby

nice staff. breakfast offerings were great.

more equipment in the fitness room.

breakfast was amazing! the room was so comfortable i really didn't want to leave!

breakfast

the kids out of there room yelling and screaming

very clean, alot of room, had a nice breakfast and court yard, nice pool, nice bathoom.

spacious rooms with spa tub. bed was comfy.

the gym was not functional

kids loved this hotel

shuttle ran too late to catch our flight so we had to rent a car

hotel staff were great, but this hotel is not super close to o'hare even though they offer a shuttle

closes early and no restaurant or bar available after that not good service in case you have to stay on for a

no free breakfast. no shuttle to airport.

indoor swimming pool, restaurant and rooms!

i didnt like the funky smell in the laundry/ vending area

  no microwave,  no laundry,  people trying to open your door

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

liked the motel, there is a laundry space which can be used using apps, which felt nice

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

gym is dirty and too basic

no pool but not a deal breaker.

i would have liked a swimming pool

no pool yet but we were told they are building a new pool

i love that there is free breakfast every morning

breakfast was crowded

overall clean, ample/good tasting breakfast, friendly and helpful staff, and a nice outdoor pool

the pool wasn't open at all during our stay and my kids were really looking forward to swimming.

good selection for breakfast

lack of laundry units on site

loved the way the hotel has a romantic ambiance throughout it the bar area was nice and busy but not too much of a rowdy crowd

no restaurant, no room service - no ones fault - and the staff were polite, professional and downright sweet

we loved the downstairs bar area

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

t so would an uber or lyft,

it was conveniently located. beautiful grounds. the spa was an excellent experience!

my kids enjoyed the stay we will be coming back

kids were happy, many different things to do in one place

jelly at breakfast despite having everything else available

i didn’t realize it until i had an issue when i went for breakfast

i was charge for an additional 30 minutes after asking for a late check out

nice grill restaurant in lobby area, nice breakfast area too

also no bar where u could get a cocktail

are spacious and adorable like a little apartment, very clean and comfortable, complimentary breakfast is delicious, and location is close to shopping, restaurants, and entertainment

guest laundry

loved the bar at the hotel, liked the pool,liked room service option

the pool was open in timed slots but because there were so few guests we had it for hours all to

-welcome cookies at check-in -good gym

friendly front staff -great pool

pool was open had amazing time with my family of

i love it no complaints breakfast was really good the room was nice and had a full kitchen

outdoor pool was closed.

breakfast was great. i liked that three mornings in a row were different varieties of food .

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

location, breakfast, room layout, maid service, fitness center

the shuttle drivers drive crazy! lol

king size was very comfortable, rooms were very clean, and room service was quick

beautiful and spacious room and gym was fresh with plenty of equipment

the fitness gym was also an amazing experience

airport shuttle, toiletries provided, good customer service, nice rooms

pool closed at 10pm on a friday evening so my kids did not get to swim.

there is a starbucks there as well as a restaurant bar area

we need to restore room service

we liked the seperate living room with sofa. the heated pool with adult swim was great.

spacious room and great breakfast

shuttle bus, perfect stay

would like more snack choices, very limited to options for picky kids

airport free shuttle

didn't care full the pool be closed.

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

staff, early checkin, airport free shuttle, near to the hotel, near to the fashion outlet, good breakfast

their shuttle from ord was challenging

pool was warm

clean room, very nice size indoor pool, restaurant in hotel was good!

the wasn t a laundry bag either

the breakfast was also very satisfactory

the kids liked the pool alot

great breakfast, with many options

the pool was great for the kids

it wasn’t busy and we were able to swim with the kids each day

gym was inadequate, starbucks coffee was sub par and overpriced

fast room service

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

the bar in the hotel

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

no hot tub by pool

the cost of parking. the heater in the pool was broken.

pool was freezing

rooms are nicely laid out and perfect for parents with kids

we thought the pool might have been open

shuttle to ord was prompt at 5 minutes after every hour

you can text their staff for service such as room service , housekeeping , checkout etc and it was clean beyond belief

clean facility & quick room service

pool was closed and no breakfast. the bar may have been a bit pricey.

very clean, smells nice throughout, great pool==i only had room service--great.

comfy beds huge tv big window airport shuttle no

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move rooms with no issue

the dot) and then i would have to wait up

room service for food would have been nice

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

they are awesome after whole day on the road with kids

kind of far from the airport, therefore no shuttle bus service, which was rather disappointing.

c), rppm sizes were all of great quality and cleanliness

the price, the pools, restaurants, saunas

there was a very large group of children there for a dance convention over 500 kids

in-house italian restaurant and also a popular bar & grill

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

is located in a great area, just steps from other restaurants, shops and bars

attached bar was also good with a good menu

when we got there they just seemed like bored high school kids and that explained why they didn’t seem like they wanted to help me

bed and linens, very clean room, good shuttle service to and from airport

clean, quiet, nice gym

airport shuttle on time. staff friendly and efficient. room spacious and clean.

shuttle to ord is very dependable and pleasant

we tried room service the night we stayed but no one answered

is clean, comfortable and big rooms, have room service and nice bed linen

the gym was great

wi-fi hard to access room service never picked up

change rooms three times there was an odor in one room, we were not informed of room service upfront, and we were a bit dissatisfied with one of the

i wish they would extend breakfast/coffee to 10 like the other facilities.

location was just what i was looking for as well as the kitchenette with fridge and

but you have a kitchen space, you're free to hit wallmart

absolutely nothing in kitchen area carpet in halls seemed old.

breakfast could have been better an pay bar and a muffin isn't exactly a breakfast could have

great for kids though

room service and restaurant food is awful

the hot tub ! pool for the kids .

room service was nice and quick

very close to airport and offered very comfortable bed, a bar and restaurant.

breakfast can be better

breakfast exceeded our expectations, in the quality and choice

the room was nice! comfortable bed airport shuttle functioning wifi

-unstable wifi connection at times -running out of coffee late in the afternoons

gym was clean and much better than several years ago

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

i also like that there was no pet fee for bringing our

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

to cta, shuttle took us right to airport and we got on the train to downtown

equal quality competitors have better breakfast options and fitness equipment

breakfast need a lot of improvement need more variety.

to the airport, free shuttle, comfortable beds, clean, free breakfast, pool, jacuzzi and workout

the only reason i chose this hotel over others was the indoor spa / hot tub

rooms, warm and clean swimming pool, friendly staff, great breakfast, comfortable beds, great shower

i liked the hot breakfast, there were quite a few options

the pool and the room was very cold

the pool was a plus for our stay! they also serve breakfast.

kids were expecting a pan cake station during the breakfast

clean, fast and friendly room service

no one came to get it and we did not realize this until the next am, too late to order room service and we did not have time to use the restaurant

could have had breakfast ..

room service exceeded expectations in presentation, flavor and value

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were stressed and not friendly, not

pool to myself, fast and easy check in/ check out process

gym equipments need to update.

close to airport and casino, great restaurants near by as well

convenient location, nice clean room, free shuttle

the shuttles and fee parking are exceptional. nice gym and pool.

good facilities - the pool was a welcome activity to keep us awake and push through jet lag

the breakfast was not good.

just wish there had been a kettle but kind staff at front desk got hot water from the coffee bar for me

great location, great staff, lovely breakfast, shuttle service, modern

the staff/concierge was rude and not helpful and the main reason we came was because of the pool and concierge told me upon checking in after i asked, that the pool was down that weekend,

the wifi was slow and if you wanted a premium connection you had to pay for it!

booked for my two college kids who travelled in europe for a month

wifi was spotty

crowded breakfast room.

the girls running up and down the hallway, but that’s what kids do. no big deal.

new. friendly staff. shuttles to hotel made that easy for us!

parking and shuttle service to the airport was perfect.

pool and breakfast were super crowded

cleaning lady with gym and pool is always so friendly and does a great

breakfast & the pool

early check in, clean room, pleasant staff, lowest rate in the area

elavator not working laundry machine out of order

nice laundry and vending

the laundry facility was $3

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

shuttle driver was rude

beds were comfy, location was ideal for the all state arena. the shuttle was a massive benefit

the staff at the front was very friendly and i didn't even know they had a shuttle to the airport

the breakfast particularly the egg and sausage never had we had eggs this bad

very clean, staff helpful, shuttle easily accessible!

food for room service was bad and the manager said she would remove the cost of the food from our stay, but

starbucks and restaurant & bar onsite

separate room from couch area so i could send my kids to bed and stay up and watch television

hotel bar closed too early

i loved the hours for the pooland gym area. and the stream was great.

there is a casino right across the street with a few restaurants to choose from

east is across the parking lot as well as a casino

shuttle service

the restaurant and bar was closed.

conveniently located with nice sized rooms and a good fitness center.

no guest laundry room

com app they only allowed me to stay on the bottom floor, next to the bar and casino

everything except no laundry for guest ! that’s extremely hard when staying a week or more

the restaurant and bar are a great feature

lovely bar and facilities

the free breakfast

better parking for guest

there was not room service available and everything was closed

there was clean and quiet room, and breakfast was so good

adjacent event center, sports bar and cefalu at the end of the complex all compete for the same parking

had jacuzzi suite was super clean room was huge price was awesome only bad thing was pool was out of service but that’s ok

spa jacuzzi tub in the room

breakfast

a worker went and opened the door for me when she saw my hands full with breakfast

the pool is nice and warm, the rooms are clean and a comfy size and the pillows and bed are perfect,

2018, close to the airport, wifi must be free for all rooms

wifi is not free, you need to pay for it, that's something that you won't expect from a hotel

the shuttle service is great

charged extra 13$ for wifi.

pool was excellent, staff was ver accomodating

buffet, convenient cta station across street - easy access to chicago, excellent restaurant and bar on premises

kids were very disappointed

nice bar and late night food

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn’t get someone to bring me some extra pillows, they don’t answer if you call from

min drive), train station is in 5 min walking distance