the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

location, free parking, and decor!

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

also shuttle bus to go to the doctor and the store was a great convenience

the kitchen area was great and helpful also i was on the first

and the gym

excellent breakfast and friendly cheerful hostess.

called downstairs the next morning and was told there were no more because laundry hadn t been done

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

husband and i stayed here for a night away from the kids

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

great washing facilities for laundry, computer access with printer, pool

location with ample parking

we were not aware the pool was seasonal only.

pet friendly

they need inside pool

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

said i couldn’t have all those kids in the

the shuttle and valet parking are terrific bonuses

the shuttle service is very convenient.

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

it had great facilities, including 24/7 gym, breakfast...

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

pool and hot tub closed, but understandable in the current state of covid

i didn t like that the pool close so early

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

shower was a little small for me. my key only worked on the room not the doors or the gym.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

overall the hotel was great for the value. kids had a blast.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

breakfast has been going downhill for a few years. it's no longer a plus

the breakfast was excellent

convenient location; ease of parking.

luggage dollies needed by the side entrance, which had better parking.

nice clean room. great breakfast.

the kids were getting restless as anyone else would if you had to wait as long as we did

the gym is missing a pull-

wifi was poor

friendly staff. clean. quiet. comfortable beds. shuttle.

shuttle service to the cleveland clinic or restaurants

could use a second eating room. bar is crowded and noisy

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

lots of parking

the loud noise, kids playing in hallway, shooting, one elevator, bathroom wasn't clean

noise and disruption in the hallways from the kids that were there from the hockey team

comfortability and the pool

the lobby bar was a bonus

the bar and the location

only wish hotel bar was open for a night cap.

in this hotel one night when i got charges for this night they included charge that i used the bar in the room

bar attendee was awesome, felt as if i was in the

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

help us arrange shuttle bus pick up to cleveland clinic

location was perfect with free shuttle to cleveland clinic and back

there was a problem with pool towels one day

nice first floor with bar and tables

the laundry facility was clean and well maintained

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the 5:30 kickback & the breakfast are great

location of the breakfast was alright selection of ingredients was good .. no complaints

2 children for the price i paid i thought i was getting a room that had a pull out bed for the kids

good i had room service

breakfast bar is by far the best i have ever enjoyed during any of my many travels

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

the bar and restaurant staff were not stellar

i love the free laundry option! this was a very quiet hotel as well.

laundry machines worked great and didn't cost extra

the amenities laundry/pool and the room set up, location, plus price for the week.

weird bloody looking thing in bottom of laundry basket

the gym and laundry were helpful to have onsite

convenient with laundry and gym room

parking, the room service menu, and lack of amenities

thankfully we were able to get a shuttle to the food court at cleveland clinic

the bar was a bit pricey

convenient with laundry and gym room

laundry room

the pool, laundry, and gym were open

the self service laundry was great and the shuttles to and from the hospital was great as well.

near cleveland hospital. laundry services

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

free use of laundry facilities

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

nice area and well lite parking lot easy in and out from the interstate

only thing they were doing construction so we couldn't use the gym but all else was

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping

ice machine worked, laundry room wasn t open, pool was down

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable

small pool

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

the breakfast item availability and quality was wonderful

plus we was able to get early check in and late check out so that’s a major plus

laundry and microwave were good for amenities

clean friendly atmosphere. room was very spacious also, laundry room on site.

couldn't use the laundry facilities

the pool hours were horrible

it was close to the freeway, shopping plazas, quiet not crowded,ample amount of parking,allowed pets

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

we didn't utilize the pool or breakfast when we were there so i can't speak for that

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the staff made it right by offering to move to a different room, but we declined and then offered breakfast in

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

friendly the staff was when we checked in and the room service was quick for a saturday night

the king suite was way better then expected , room service was worth every dime .

room service breakfast was pretty mediocre for a 4-star hotel, although the servers were very nice

the hotel is not serving room service i assume to covid

ideal stay, they even had a bar and offered water and tea in the lobby until 11pm

we love the pet friendly rooms and feel very comfortable when we stay there

location, valet parking and pet friendly

staff from the front desk, to room service to maid service

one slight issue- the pet relief area that staff directed us to is posted to keep pets off

the kitchen is nice

awesome location, excellent room, and amazing breakfast.

2 night stay and room service did not come after 1st night

breakfast was excellent

excellent breakfast

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

the bathroom had an exhaust fan, and our wifi would not accept the password that was given to us

it was nice and quiet and the kids were very comfortable and everything was walking distance

the staff is great and also love the bar and food

no gym, empty downtown, not the hotels fault, though it felt soulless

front desk staff just seemed a little uninterested, going through the motions on check in , the bar staff sat

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

didn t enjoy the room service option

indoor pool, comfy couch, laundry, friendly and helpful staff!

there is an onsite laundry which was a big plus

there were lots of kids there for a tournament

friendly family welcoming kids friendly

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

that we didn t like although it would be nice if they had a laundry facility in the premise

not a huge deal, but when your traveling with kids it just doesn't work

the gym was fine; nice equipment

we also received room service and it was delivered in a quick manner; she was super sweet

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

housekeeping left dirty laundry throughout the hallway til 8ish

the restaurant and bar was closed aswell as the pool and no breakfast was served

they had an immaculate gym

great gym

plenty of towels on daily room service but no wash clothes.

there were no laundry bags for dirty laundry

there is a pool, hot tub, guest laundry and workout room on the bottom floor

then after our second day nobody cleaned our room or took dirty laundry

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

wish they had a laundry room.

- noisy from the ventilation system - missed guest laundry

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

great hotel. staff were amazing and breakfast was awesome. the pool was super clean.

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

spa as

friendly and helpful staff, the gym, location was excellent.

it was a little like uber eats from a near by deli not from a 4 star hotel kitchen

the fitness area/gym was great.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

it was kids run up and down the hallway all night kept me up

but instead kids in swim suits headed to the pool only to have the elevators open

upgraded our room so we each had our own bed; which is a godsend when you have 2 bickering kids who have been

i asked about getting some food off the menu only to be told that the kitchen had closed

barbra asked for a mention for the kitchen

the ev charging station was a plus

the kitchenette was well equipped for a weekend staycation

the pool was perfect for kids

a full sized refrigerator is very nice, along with a full kitchen set

the bed was great nice tv room service was great

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

originally added extra items to my room service tab

in room breakfast was excellent

nice corner view breakfast was excellent

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

door separating the sleeping area from living room and kitchen area.

the room was well equipped with kitchen amenities and extra bedding

pool very small but nice

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

staff, rooms and bar were all fantastic

the pool was room temperature need to be a little warmer.

we did not use the pool or gym but did look at them

too many kids in the pool splashing around so we couldn't swim (would have liked if there was someone

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of

i like the location and the room service

cleanliness and great breakfast

they also had a pool and small gym

they have a free breakfast in the morning and a bar in the evening

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

hotel was very modern, and the gym was the best hotel gym i ve ever seen

i like that we can open the window for fresh air. also like the laundry facilities.

u guys didn t have room service

smelled fresh , very clean and quiet despite all the kids because of pool

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks

came for the kids to swim always too crowded

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the staff were incredibly helpful and friendly. the pool was great for the kids.

the pool was not working for the kids

loved the room with a trundle option to allow kids to spread out in a hotel room.

breakfast bar was above average

we had to go to the linen/ laundry room to get extra towels

out door pool

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

only had an outdoor pool

location close to downtown, nice area, good breakfast and very kind staff!

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

for a upgraded room with fireplace and they did not have wood so we were not permitted to use

was charged $50 because we had rose petals on the floor of the bedroom

nice atmosphere during the meal.the fireplace and kitchen were a plus.

my kids slept on the floor

parking lot

comfy beds great pool

everything! the location, the cleanliness and the bar in the hotel everything was convenient.

was clearly advertised as being with top golf

gas fireplace in our room as well as a turntable with vintage records

i wish it was a hot breakfast.

i don't remember there being any other breakfast

we were at the end of breakfast, so a little sparse.

was no hot breakfast due to covid, just a paper sack with yogurt, a muffin, and juice

it must have been laundry or maintenance

no pool

wish indoor pool was open

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

staff and the fact that above all else they pet friendly

laundry on site

parking could have been a little better

breakfast was a little disappointing.could of have more variety as far as hot food options

they let me have late check out because i wasn’t allowed to go to my husbands appointment at the cleveland

that being said, we enjoyed staying in after meetings & spending time together with the kitchen at our disposal

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

breakfast awesome. location tucked away

breakfast was not great

location, staff, cleanliness, gym

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

charge for laundry

convenient location and the facility was great with a fitness room, a bar / restaurant and free coffee in the

didn't need pool, fitness ctr, not even the shower

there is a restaurant and bar onsite, never went, so cant really say if it was good or bad

the pool was disgusting! and the wifi wasn t good. my netflix was interrupted the whole stay

the lamp was too bright to keep on for kids to sleep

the staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean

lovely experience, friendly staff, clean surroundings, comfortable rooms and a decent breakfast too

there is a nice small pool for the kids to play in as well

dining area and staff were fantastic. coffee bar in morning was great.

chef actually took a request for the kids and they were very happy

they room was nice. had a spa tub and very clean.

i could have got offer a discount on a soft night so my kids could enjoy the pool since that's all we came to

i didn t like the fact that the pool was dirty & the hot tub .

wifi no breakfast no housekeeping refused to give us toilet paper bed sheets and towels and no key

no breakfast no wifi no toilet paper or housekeeping horrible service rude staff

the wifi worked well enough

sheets beds were terrible, dirty floors shower wasn t clean, no cups, non working ice machines, wifi

requesting refund..no wifi bad smell in the room dirty looking bed clothes

working pool, luke warm hot tub, no working laundry

the rooms were a great value and we utilized the laundry facility as well

they said they were still doing laundry and that we would need to wait

there was no laundry facility, had to go to another hotel

wifi is poor in my room

location and it had access to laundry machines.

the room, location and breakfast were wonderful

great breakfast. comfortable bed.

broken shelves in the kitchenette, furniture that was too big for the room, dirty/stained carpets, pills on

pool closed