sent in laundry but the office didn't turn it back after two business days

parking

when we arrived, we asked about room service

free parking, easy in and out, restaurant on site. clean and comfortable rooms.

breakfast was pricey

laundry and distance to jfk

friendly staffs. breakfast is good. laundry available is important

location great. very clean. self-service laundry fabulous.

breakfast, guest laundry facility, clean rooms, friendly and courteous staff.

front staff and bar staff are excellent

the laundry

wifi network in bedroom (8th floor) not working/too slow so had to use the lobby area

helped me get a cab for flight the next morning since i missed the shuttle to the airport

had asked for rooms together as we were traveling with our 4 kids

there wasn't any carts for luggage's and we had to take up n down all out stuff and tend to our kids

that it had a customer usable laundry on site

the location, late check out, airport shuttle, laundry facilities, & the breakfast!!!

practical hotel with laundry room in the basement and kitchenette in each room

there is a fitness area and even a laundry room which is great

the shuttle service from-to the airport was efficient

no laundry .

the laundry has to be done at the radison hotel next door

she got us early check in, which helped us out a ton

we had a lot of luggage and kids and took the cab that cost about $30 for the short ride

welcoming staff at check in. clean room. good housekeeping. breakfast option.

there was no laundry on site which was very inconvenient

no laundry

no microwave available or laundry service which is what i looked for when booking

a laundry service would also be a plus for the guests, as well as vending machines for each floor

shuttle services to jfk airport.

i used fitness center every morning and was able to do my laundry before leaving

hotel had everything you need, comfortable bed, the room was very clean, it has a gym, laundry room, you can

they also have self service laundry, that unfortunately has been broken at the moment we needed it, but it was

gym, laundry, staff

desk didn't have quarters for the laundry room, had to walk to the gaa station

laundry

vent, ac and plumbing was noisy but after complaints it was fixed same day the wifi does not support whatsapp

poor wifi that would disconnect, a gym that was hardly a gym. location was abit funky

wifi never worked

the wifi kept going off.

felt like a jail cell, colour scheme left the room quite dark, location opposite laundry and reception meant

no parking except along the road

that said, wifi and air conditioning of the room was good

parking limited

checking location in basement behind building hard to find & parking on driveway .

nice bed. good wifi

free wifi and comfortable bed-

there were no laundry facilities.

clean room and bathroo, late check out, possibility to adjust the temperature

accommodations were made for early check in. we traveled a red eye flight and were exhausted.

laundry is $5 to wash and $5 to dry so $10 total and all in quarters

laundry area, needs addition washer & dryer as well as a small folding area

breakfast was pretty great

very convenience and breakfast,

clean and the breakfast was great

they have a 24hr laundry room

the bar besides it.

married to a 16 year combat vetern and he was just realized from orders so myself, our two kids and my 2 other

poor wifi

like the gym- clean and sufficient equipment to get a good body workout

the smoking room -too strong smell...

convenience of location and i like that they have smoking rooms available as most hotels don't nowadays

staff allowed a late check out

smoking rooms.

they have smoking rooms most dont because of covid

the area being one of the most notorious there is no availability of simple things like in-house laundry, no

no laundry facilities

no coin laundry..

no laundry room at hotel! the only thing that was missing!

i workout daily and the small gym was well appointed with equipment in excellent condition so i got a decent

sadly they don't have laundry service

had provided more amenities such as ice machines and bottle filler water fountains and maybe a laundry room

gym room

the bed was comfy and i loved my view, also, the free wifi was good

had a queen suite which should have had a fully equiped kitchen

laundry facilities were out of order. had to take an uber to a local place to wash.

attitude,lack of assistance with laundry,wallpaper peeling off the wall,and finally the our room was in the

restaurant - food , laundry (not available) , house keeping

for everyone question yes they have breakfast, yes they have a laundry room, yes they have a shuttle and iron

started first thing in the morning in the walls, there was no stop to it as it had to do with the laundry and

* excellent location * small living area in the room was great for a small family * the small gym did what it

location and the bar on the roof.

stayed here because they have a 24 hour shuttle to la guardia airport

from check in we were never told that we should fill out a room service form

kids like the couch and bed very comfortable, because of the pillow( sleeping on air, so

early check in club lounge

the location great, very close to the subway station and multiple busses, clean, airport shuttle

and a complimentary airport shuttle to get there at 4:30am

ordered room service for 8:15 and they woke us up at 6:15 in error

the location was amazing! the shuttle bus from/to lga was very helpful too.

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

pictures show as if bar and restaurant were opened- that s very misleading

like there are no facilities (gym, pool, outdoor sitting space) but generally it was a good stay

my flight leaving was 7 pm and so i requested a late check out and the let me check out at 1

i took the free shuttle bus to laguardia airport ,the driver ,sammy is very nice also

i liked the pool and the gym and things of that nature.

2nd day restaurant on 12 floor bar female bartender gave poor service

pool not yet open

room service

i had a loss of wifi and they sent a very professional it manager to fix the problem right away

gym was very small and uncomfortable

asked for early check in on the arrival day and the staff was so helpful, we managed to check in 3 hours

breakfast was good

can't hold covid against the hotel for the bar and other facilities being unavailable

no restaurant or bar except coffee bar until 10

the breakfast was so good and the waiter (can't remember his name), he was awesome too

didn't have breakfast.

the next day i asked for a breakfast item on the menu, they did not have it either

the elevator was super slow tho and the body wash in main bathroom was empty, we used the bar soap instead

hotel has self-service laundry room which is convenient for long stay customers

i liked the large room, liked the view, laundry facility, etc.

changer at guest laundry did not work and they did not fix it after my complaint

bigger rooms more than expected, italian connection, polite staff, nice lobby, facilities of gym, laundry,

the change machine in the laundry room did not work

laundry on site

the hotel s laundry facilities were out of order when we tried to use them

i did laundry - $3 for wash, 3$ for dryer - no soap was provided so it should have been free

few facilities were not functioning properly, such as the atm machine on the lower floor near the laundry area

separately for laundry and the gym isn t well stocked very barebones

king bed room was quite large for rate that i paid, guest service laundry for washing machine was free, element

laundry just only one machine and dryer

spacious and clean room, excellent amenities, laundry facility, quiet.

laundry services washer and driver was not working either

had a laundry facility

the complimentary shuttle and early check in was a wonderful add on when arriving in nyc for the first time

shuttle times should be closer

options, they stored our suitcases after checkout so that we could leave to get lunch, and the shuttle to take

plentiful access to free parking

location, staff and shuttle drivers. best in class

no laundry machine

a laundry facility in the building so that you don't have to go next door, especially since we are

laundry next to the hotel on the second floor

and laundry facilities were at the hotel next door

everything was clean breakfast was good walls were soundproof wifi was fast location was good

no pool or laundry facilities

accommodated mt late arrival and kept the kitchen open for me

didn't like that room has yes wifi

location to the airport ... convenience of bar and grill in main lobby...

to pay for parking even though i was staying at the hotel, paying for wifi, and housekeeping walked in on two

throw from the airport, there is a shuttle, but i was able to walk as well

they were able to accommodate an early check in, have shuttle service to and from airport, gym with plenty of

early check in and nice staff

clean and stylish room with everyting yoh need and free shuttle to airport

clean,convenient to lga with free shuttle service

no laundry on premises

it was close to a laundrymatt which is amazing to wash close toward my next trip

there s free wifi and free breakfast

good wifi

also when checking in it would be nice to know if there is a pet on your floor for health reasons

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

he was quite unwelcoming and gave i & my 2 kids a single bed room at the far corner while double beds were

it was very clean and tidy with a good wifi connection

no pool, spa or exercise room

they have a very clean laundry facility right out the front door

no bag for laundry. no breakfast. loud people at1 am in the hallway. no full length mirror.

the parking area is supposed to be exclusively for hotel guests, not for laundry services

there was no plastic laundry bag

close to allot of stuff laundry rite next door best buffet a block away

had a gym and restaurant on premises

location and parking

friendly staff always went the extra mile and free breakfast was surprisingly good.

food and that the bar was being used for a function, so couldn't enjoy that

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

there are no laundry facilities and microwaves are available if you ask, which i learned only upon checking

no inhouse laundry facility.

lift and parking area doors had seen better days no laundry facilities

good location parking a plus other places charges an arm and a leg for parking.

spa bath was nice

laundry facilities, but i can manage around that issue

i laundry facilities

they had a shuttle and that was great

location and airport shuttle

the breakfast and the gym

in rooms; not enough dressers; more hooks needed in bathroom for towels; and there is no laundry

we searched the room, bathroom, and laundry area, but we could not find it

lack of laundry service

also we wanted to do laundry but there was no laundry services for guests

the bar in the lobby should have more workers and well as staying open later.

also recommend to go to marthas cleaners which is like two blocks away if you need to get your laundry done

the wifi is terrible.

wifi quality is not consistent.

the bed was very comfortable, i liked the fact that there was a mini kitchen corner with a fridge and a table

of space in the rooms, very comfortable beds and bedding, updated facilities, good amenities with room

called and asked for towels, we were given 2 and told to go down to the laundry closet for more

there were bags of trash and dirty laundry in the hallway next to our room

no laundry facilities

are used and not furbished, bathroom mirror broken, hairdryer outlet not functioning big black laundry bags left

basement floor room, laundry on the way to the room