wifi didn't reach the first room we had at the end of the corridor

they charged us $150 of the pet fee, and our dog is 1000 times cleanliness than the hotel

the breakfast was very good and the location in great neck was right next to the train station and we

breakfast was very tasty but the bagels were very hard and stale the day after new year's eve

00 + tax per pet per night

there is no gym and the breakfast included is really poor

the wifi connection was unreliable.

s very hard for me to understand how you would have a hotel with the kitchen and not serve meals or even coffee

the gym was a little small

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

no inhouse laundry facility.

lift and parking area doors had seen better days no laundry facilities

there are no laundry facilities and microwaves are available if you ask, which i learned only upon checking

the lady who is in charge of the breakfast area is a superstar

omg the breakfast was excellent

size rooms comfortable beds and facilities good wifi pleasant staff close to shops and public

parking

great wifi

the staff were very friendly and the free breakfast was absolutely amazing.

clean, comfortable, quiet, good breakfast.

at front desk are all wonderful ,comfortable bed, good selection at breakfast, good parking

thin walls, terrible breakfast and overpriced as well, slow wifi, rancid creamer with in room coffee, complimentary

the larger tv in the bar area needs updating big time

room was comfortable. staff were cordial. room rate included breakfast.

the breakfast was superb in its quality and

they have a 24hr laundry room

bar barely had alcohol and closed very

super clean, great room service and super comfortable beds

we booked with breakfast an get voucher for the starbucks breakfast bar in hotel - perfect

to notifying the front desk for room service

laundry area, needs addition washer & dryer as well as a small folding area

laundry is $5 to wash and $5 to dry so $10 total and all in quarters

breakfast was pretty great

clean and the breakfast was great

breakfast buffet, the gym, the bed, the shower, close to public transportation, next door to a pub, close to

the guy serving breakfast was attentive and efficient

gym was very small and uncomfortable

breakfast was good

also, during our stay we left the kids in the room when we came back they said a random stranger opened our

asked for early check in on the arrival day and the staff was so helpful, we managed to check in 3 hours

bigger room and kitchen ( what i didn t use) they have laundry

i liked the large room, liked the view, laundry facility, etc.

it has a laundry room, only 4 us to clean and dry.

bigger rooms more than expected, italian connection, polite staff, nice lobby, facilities of gym, laundry,

changer at guest laundry did not work and they did not fix it after my complaint

the hotel s laundry facilities were out of order when we tried to use them

few facilities were not functioning properly, such as the atm machine on the lower floor near the laundry area

laundry on site

separately for laundry and the gym isn t well stocked very barebones

i did laundry - $3 for wash, 3$ for dryer - no soap was provided so it should have been free

they have a very clean laundry facility right out the front door

there was no plastic laundry bag

the parking area is supposed to be exclusively for hotel guests, not for laundry services

but there is a laundry mat next door so parking can be challenging

(sadly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

found pet food on floor and no one did anything about it

nice & big, clean, staff friendly, free wifi, different restaurants in hotel but a bit pricey

i was especially impressed with the bathroom and the spa like shower

bar was closed and the breakfast was bite sized frozen then microwaved food

lady at the front desk wanted to trick me to pay breakfast for my two kids

no restaurant or bar except coffee bar until 10

better breakfast menu

cleanliness, friendly staff, yummy breakfast

flight was canceled and the shuttle picked us up and took us to the hotel

location to citi field/subway. no pet fee.

but on your online app it said there was a restaurant and bar there was neither

early check in club lounge

where nice and clean and very quiet, the room service had very good prices and great food selection, the location

great bar and restaurant

i took the free shuttle bus to laguardia airport ,the driver ,sammy is very nice also

pool was 'under construction'

sleep and some one just come inside my room without my permission and i didn t request any room service i feel

nice size gym (plus a pool and a tennis court)

the construction and there was no shuttle to the open.

* excellent location * small living area in the room was great for a small family * the small gym did what it

sink in the bathroom had a crack in it and the soap bar wrapper was dirty when we first went in the bathroom

location and the bar on the roof.

one day we checked the gym and swim pool upstairs, but it closed

sadly they don't have laundry service

had provided more amenities such as ice machines and bottle filler water fountains and maybe a laundry room

the dinning room was closed and so was the gym

what is great about this hotel you have 2 restaurants, a rooftop bar and a shrimp restaurant i believe

incredible staff, along with a great continental breakfast and gym facility

was very nice every day shuttle was very nice to the airport

free parking

was so nice and friendly and they gave us a courtesy late check out no problem you are all very great i appreciate

i did not get to try the breakfast but that was because i had to leave before it was time for it be served

i feel like there should be better upgrades in the rooms and better wifi.

the complimentary breakfast had everything you could want

location, price, pet friendly, parking.

the kitchen appliances were on point

the kitchen staff. hotel employee is so friendly & helpful. pleasant demeanor.

loudly, which disturbed my sleep, because my bed was beside the wall of their dining table or kitchen

they had a laundry room with coin-operated washer and dryer, i felt that was very

no hot pool. laundry was out of service. one of the elevators wasn t working

to do laundry however, couldn t because the washing machine had mold all around the rubber

it was found in a laundry chute wrapped in a towel

the breakfast was outstanding

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

breakfast bar well stocked and food was good

staff was very friendly and helpful i came with my two little kids and they help a lot all the time and the

like there are no facilities (gym, pool, outdoor sitting space) but generally it was a good stay

pictures show as if bar and restaurant were opened- that s very misleading

i liked how there was smoking rooms and the rooms were clean and nice

smoking rooms.

supposed to be a non-smoking room but the room smelled of smoke and an ashtray was in the room

wifi did not work properly

needs better wifi !!!

gym too small not a lot of equipment

not access outside lounge chairs off the indoor pool/door was locked

was great, the bar man, german, was an excellent chap

wish they had something in room stating where pool, gym and patio were,

the spa worked with us to the fullest to get us ready

laundry just only one machine and dryer

/pool and workout and sauna/small touches appreciated/ great gift store/laundry available/had forced layover

the pool was down for renovations, the laundry facility did not work

spacious and clean room, excellent amenities, laundry facility, quiet.

laundry services washer and driver was not working either

no pool or laundry facilities

the food and bar were also very favorable

accommodated mt late arrival and kept the kitchen open for me

to pay for parking even though i was staying at the hotel, paying for wifi, and housekeeping walked in on two

quick shuttle to lga.

and laundry facilities were at the hotel next door

a laundry facility in the building so that you don't have to go next door, especially since we are

no laundry machine

laundry next to the hotel on the second floor

the staff was very accommodating. great breakfast.

pets allowed policy was a huge disappointment & put me over my travel budget with no prior mention

shuttle service from airport was a plus

clean and friendly. easy access to laguardia. the gym is nice.

they have made a shuttle available for me

shuttle service could have extended to cover the subway station - rather than just the airport.

only negatives is there was no change machine for laundry and the machines took quarters

would be nice to have an arcade for the kids :)

our kids were so disappointed

pool and game room

our kids were so disappointed

property has a few issuses like there is a guest laundry but it does not function

but: pool didn t have towels lobby didn t have a laundry soap for sale

the washing machines in the guest laundry could /should have been cleaned

s quiet, there is coffee and water available all day, there is a little snack shop, there is a laundry it

the breakfast plentiful and decent. there are laundry facilities on site.

paid for the laundry machines and one of the check in staff refused to give me the code for free overnight

very relaxing get away excellent job laundry, more than enough blankets, pillows, towels, very clean - what

using the laundry facilities was not easy as it had to be done via an app.

breakfast use of gym accessible parking friendly staff maintenance laundry service available accessories close

laundry room had more than half of the machines needing repair.

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very

easy to find the hotel and there is a large parking lot in the back

kids running up and down hallway screaming and slamming doors intill midnight

i loved the small gym it was good to use some equipment again

access to parking, very comfortable bed, staff very pleasant customer oriented- when i came out at 3am with

we had breakfast included in our stay and it was very good

lot of teenage kids running around the property with no supervision

pool hours are from 9-5 on the weekends, and it have a bar and the restaurant

the breakfast was outstanding

an hour in the pool with kids for towels

i would definitely stay there again:) also, free hot breakfast

breakfast was not what me and my family expected but it was ok

i love every inch of my room. to my surprise i had a mini kitchen i didn't expect.

was pixelating all day and there was no phone in the room it had too many glass mirrors we had no pool it had

breakfast in plastic bag? really? tasted horrible. pool close at 7pm

rooms are very large and all have a patio that faces the pool

loved the setting of the rooms most of all that it had a mini kitchen on it with things i needed to

parking location was a little confusing at first because this is a hotel/condominium

beautiful room. bed and shower were fantastic. front desk staff very friendly. ample parking.

we enjoyed the game room( ping pong table and pool table)

laundry was out

elevators were broken. laundry room was not usable. wish hotel was more updated.

the free breakfast, it s quiet, and the gym

being pet friendly. easy outside access

the breakfast was simple and mediocre, butt overall the location was good

arrived and wanted dinner but were told there was a party and we'd have to order room service

possibly offer a set time and option for complimentary breakfast

pool is seasonal

did not know there're spa services available??

breakfast was only served on weekends, which seemed strange

laundry facility but the washing machine was messed up and after having maintenance repair it they

laundry facilities

was not heated everyday i showed there was ants on the shower head also they pick and choose what kids they like

we were early so we used your wonderful pool and outside tables

had a good time at the gym

laundry facilities, but i can manage around that issue

i laundry facilities

nice breakfast assortment.

the staff is really accommodating and i love the fact that it has a gym.

no free shuttle due to covid but website said it was still provided.

the restaurant and the bar! also they don t have a laundry room!

there no laundry

great for an adult weekend away from the kids

very quite, clean, staff very nice loved that you can book the pool area to be private

overall if you re going to stay in the room it s a nicely appointed clean room & room service was really

nice bed. good wifi

free wifi and comfortable bed-

just the location and laundry

and the b inherit pool & jacuzzi was our favourite part

no room service.

the pool was amazing

paying for parking

felt like a jail cell, colour scheme left the room quite dark, location opposite laundry and reception meant

silent room, heated + fast wifi, 24h reception

only had on street parking, the room was a little tight, but in a pinch i probably would stay there

parking issues all across the board

parking limited

no laundry room at hotel! the only thing that was missing!

the area being one of the most notorious there is no availability of simple things like in-house laundry, no

no coin laundry..

no laundry facilities

very considerate - early check in and late checkout for air connections.

laundry

wifi didn't work and there was no shuttle to the airport.

wifi was poor.

wifi in room was bad hallways smell heavily of smokke

wifi