to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

comfort & privacy. the wifi didn t disappoint.

room service didn t understand english

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

was very bad to much money for the room and not really friendly as i never got proper room service the worse

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

wifi access didn t work - didn t need it so didn t follow up

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

food was great in the bar area

is free use of the gym with pool which is a great bonus

friendly reception, able to book late check out easily

cheerful relaxed atmosphere, interesting decor, food available, pet friendly, great staff

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

free wifi

great rooms and facilities gym, games all included in price.

easy to access, a self-service laundry, price was great.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

the customer service and room service were really friendly and professional

apart from that can't wait to go back i had spa to ourselves it was

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

superb food at bar . truly lovely clean room

clean room, nice bar area and considering right next to a runway very

nice bar in the lobby

laundry services

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

location perfect for early check in at heathrow

small but sufficient gym open 24hrs

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

thanks for your efforts to help, but it wasn t the most comfortable/easy solution as we had 2 adults trying

kids in the hallway until 10 or so

because of travel arrangements really appreciated late check out

no laundry

we found old crisps under the bed and a kids sticker on the draws both not ours,

went above and beyond to make me happy and the staff in the sports bar were excellent even showing me how to

very spacious and comfortable, great food and gym!

gym needs a bit upgrading. treadmill machine not working and very warm inside

no laundry facilities

ev charge is not working

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

right near the airport, really nice gym and pool. great for the before or after a flight

she greeted us with a smile and the man running the pool was lovely and also greeted with a smile

wifi was not available at all in room 343, i spoke to reception about this at 21:00, they

room size, great breakfast choice

the bar and room service close very early

comfortable room, nice bar and seating areas. buffet breakfast.

use of the spa and pool

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

the breakfast buffet was excellent

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

we brought the kids as they love planes amd what s view we got they absolutely loved it

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

the location made me fear for my kids safety

you can have 5 in 1 room 3 kids 2 adults

small, on ground level beside the kitchen; room smelt damp when opening the door (no window but was told at time

there is bar that's also make your holiday beautiful for celebrating party and getting food and drinks

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

i got room service which was pretty good

wish the gym facilities were better and there was a pool. perhaps some more spa services?

the breakfast was good and the wifi worked very well

the gym was nice too although a little

place had an unusual smell, a combination of wet laundry and incense(

couldn t do own laundry and would have liked more tea selections

no self serve laundry facilities, charge to use the fitness center

not enough tea. watch out for laundry service ,excellent but expensive.

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

room was nice. gym was good. basically, everything you would expect from a good airport hotel.

staff went above and eons to ensure my stay was great, and accommodated my late check out request with ease

had air conditioning, ice machines, toiletries, robes, house shoes, wifi, a comfortable king sized bed, it was

managed to get early check in, which was amazing

were unable to use the pool because they had to shut it down due to someone probably having an accident inside

lovely food in bar and restaurant, reasonable prices

nice spa facilities and decent gym

breakfast was very good

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

it also has a gym, pool and spa which are available to guests

restaurant and bar very nice too

full of kids

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

room service was also amazing when needed and the hotel was so gorgeous

snake and ladders soft play and playground for kids when they are bored

it s normal to expect decorations in the room, a slice of cake, or chocolates etc from a hotel of this standard

because we had treatments then we used the pool etc for free and this hotel is definitely not for kids

proximity to heathrow and it had laundry facilities.

guest laundry facilities available. good bathroom amenities & shower.

clean & tidy & also had a guest laundry

walk from terminal easy has a guest laundry self serve

comfortable bed and good air conditioning plus a handy laundry

they permitted a late check out and the staff were eager to assist whenever they were approached

we got a free treat for the kids on arrival

i loved the breakfast. the housekeeping women on the 1st floor was so nice

breakfast was plentiful and hot

booked a twin room for 2 kids and 2 adults

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

would answer call for room service, we had to go down the the bar in pjs to then pay 6 extra for it to be sent

tasty breakfast, bed comfortable, friendly supportive staff, very clean room, bathroom, good wifi, very good

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

very central location with free parking

reception staff gave a very early check in

menu for room service, which was a shame

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

to order room service you first have to download an app onto your phone

no hair dryer. no laundry bag.

room service and breakfast.

great on site bar and

wifi stopped in the evening around 9pm for a short period.

loved the gym easy check in and out airport transport service bathroom in the room was great

more laundry facilities would be helpful.

the property also had a well stocked gym, laundry facilities and decent restaurant on site

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

great to be able to use the laundry for washing

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

site coffee shop / cafe & 24 hr reception desk, tv & wifi, comfy rooms with iron, good hanging space, lovely

no room service. i couldn't charge bar orders to the room. pillows could be better

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

italian girl was amazing and huleio i think his name was, at night on bar 10/10 keep these they are doing you

also a gym and laundry facilities if needed

and laundry facilities were easy to use

wish there was laundry in unit

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

laundry facilities and gym were both available, but both very small, and away in a corner of the

the hotel gym is small but modern and has everything you would need for a quick workout

ticked all boxes. wife and kids loved it!

was rather annoyed that i couldn't have a fizzy drink for breakfast and that the gourmet menu didn't have anything

manager gave us a complimentary drink, free late check out, few other things

staff who are great with kids, food is delicious, spacious dining area, not too crowded, pool could be warmer

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

whoever is doing the laundry is not drying the sheets completely so it smells like pee

would be great to have a guest laundry for travellers.

plus the wifi was strong and great

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

wifi was a bit ineffective

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

there is a big garden behind the hotel with a playground for kids

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

in and left our over night bag at reception and was disappointed that it was not taken to our room service charge

great bar and dj for a friday evening

got early check in and a little helpful late check out

we were very hungry on arrival and there was no room service available.

lower floor rooms had no view other than laundry bins

we were told it was a croissant machine but it sounded more like a laundry

were woken at 5am by someone delivering laundry bins right outside our window

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

the laundry that was supposed to be clean, smelt disgusting

limited parking, but very helpful staff

a laundry room is available, but that feels like it s creating extra effort for the traveller

no laundry

no hot water in the shower - breakfast not very assorted - no laundry service

quirky touches laundry room with iron. 10 early check in suited our needs :)

kids had great time

will be even better where the bar and restaurant are open again

room wifi was a bit patchy

this was still more than acceptable - cleanliness and room service are impeccable

we had to book two rooms and these were on separate floors, which made it tricky as we have kids aged 7 and 1

was surprised that bar meals only were available

gave my baby's clothes to the laundry service for washing

great gym also

denise at reception, tyler in the restaurant & louis on room service are always a joy

ru domain was closed via wifi

good wifi

didn't use room service but choices seemed limited

very limited room service

excellent wifi

room service

on reaching there we found out our kids couldn't use

noisy outside from early morning with laundry trolleys and bins being wheeled past!

tidy laundry left in corridor, although i m sure this was just on change over.

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

laundry baskets still blocking the corridor at

great mini bar options and sweet little toy basket for the kids

room was clean and staff were nice to us and the kids.

wifi is a bit hit and miss, mainly a miss for our stay.

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

the lovely open fire when we sat in the evening having a drink made the bar a real cosy area

the wifi could have been better, but that may have been due to our room's ground floor location.

wifi in the room was a bit hit and miss, ok downstairs

fantastic location for kew gardens and on site parking a great bonus

good free wifi access

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

room service man was friendly, helpful and chatty

lease add free wifi in the rooms!

the gym was well equipped

we brought a pet and they were so accommodating, and the team were incredibly helpful.

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

cleanliness wifi staff attitude

catering was closed but room service was still available until late, and what excellent food and beverage

the hotel laundry was directly outside

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

noisy estates/laundry yard banging early in the morning and during the day

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it