no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

wait for room service

my wedding and there were a few kids balloons and an a4 print stuck to my door with a few plastic petals scattered

wifi worked very well

staff at reception and restaurant were very friendly and helpful with an early check in.

gym was good and staff were courteous

room service very poor

clean, great facilities, easy check in and out, good breakfast and easy parking.

even offered us for free late check out bcoz of our children

i had an issue with the wifi in my room and the staff responded so quickly to resolve the situation

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

comfort & privacy. the wifi didn t disappoint.

he went out of way to accommodate our early check in and also guided us with few tips to explore london

a very modern facility. gym. free laundry facility.

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

wish there was laundry in unit

and laundry facilities were easy to use

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

food was great in the bar area

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

pool was great for the kids and room was comfortable

would have liked to have the restaurant menu in the room so we could have ordered room service from it

room was clean and tidy, bed was super comfy, hotel and staff were so lovely, breakfast was amazing had lots

the hotel s facilities were a real highlight, the gym was well-equipped for what we needed, the sauna and

loved this place, the pool and gym were to an amazing standard, staff were friendly and rooms we spotless

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

wifi code displayed in the room - had to ask at reception

location, breakfast and bar were great

was very bad to much money for the room and not really friendly as i never got proper room service the worse

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

staff are very accommodating. comfy beds. good selection at breakfast

good breakfast/wifi was good and easy to access

wifi almost never works very bad signal

no fridge in the room, hotel policy wont keep food items in kitchen fridge

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

we were here for the harlequins rugby match, after the game we used the bar and had a freshly made pizza from

lovely hotel, very clean and spacious, friendly and helpful reception staff, breakfast was good, would definitely

the admission to the gym / pool was nice

access to the gym and the breakfast was really lovely

exceptional staff, beautiful decor, well stocked mini bar & fresh milk in the fridge!

the wifi could have been better, but that may have been due to our room's ground floor location.

wifi was patchy

beautiful decor, friendly service, secure parking and amazing breakfast.

wifi signal in our initial room was quite poor so we asked for another room closer to reception and

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

i think it slipped through from the laundry company and just got missed when making the bed up and probably

it was my birthday and balloons, rose petals, a towel heart and birthday card greeted me in my room, thank you

a asset to the hotel early check in was arranged on arrival and the room was super cute, quirky yet comfortable

the service in the bar can be a little slow.

no laundry

quirky touches laundry room with iron. 10 early check in suited our needs :)

no hot water in the shower - breakfast not very assorted - no laundry service

a laundry room is available, but that feels like it s creating extra effort for the traveller

could keep the bar open a bit longer.

the laundry that was supposed to be clean, smelt disgusting

the laundry was clean

breakfast was really plain, bed was very firm, no laundry service on site even though i had seen there was

in the basement, with laundry bags piled up outside, and quite a bit of noise from the street in the morning

no elevator , wifi is average speed

- bathroom door was creaky & no toilet brush - room location was right next to staff entrance & laundry carts,

on the floor for child, no safe box in the room, they charge extra for parking, no same day laundry service

we were told it was a croissant machine but it sounded more like a laundry

lower floor rooms had no view other than laundry bins

room was directly backing onto where the laundry is, woke up at 5am with loads of loud banging and noise which

on reaching there we found out our kids couldn't use

on reaching there we found out our kids couldn't use

yes, room floor was not vaccumed everyday the room service was completed.

nice hotel, conmfotable rooms and great restaurant and bar

the room was clean and comfortable. the bar great atmosphere. the breakfast excellent.

a vacuum cleaner stored outside bedroom door with other laundry items stacked up

also the printed wifi password was wrong so that was really annoying till i phoned up reception to check

great bar and dj for a friday evening

and the restaurant and bar a is great

we actually didn t use the bar or restaurant but they both looked amazing

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

the wifi is too slow

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

the breakfast was perfect (cornflakes, toasts, jam, butter, milk, juice, tea, coffee and even hot

no wifi possibility

comfortable stay supplied in their fresh, bright and very well appointed modern rooms, including breakfast and

breakfast was good, the location is good too,you have lots of shops nearby and good transport, the

no room service available after 9pm despite documentation stating room service was 24 hours

was surprised that bar meals only were available

room service experience not good after arriving late settled into my room and wouldn t take my

location is excellent and ample parking which is always at a premium in london

a beautiful experience , with parking unbelievable

laundry fee is high

wanted a twin room for our kids, but the doubletree is more geared for adults

breakfast was good location spot on

wanted a twin room for our kids, but the doubletree is more geared for adults

were attending a wedding reception and although it was busy, the bar staff could have been more friendly,

gave my baby's clothes to the laundry service for washing

location was fab, rooms clean and comfy and had lovely room service

nice location and they did accommodate us with an early check in.

room service was excellent and breakfast was really nice

the room was great as was the spa and view from my room

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

laundry baskets still blocking the corridor at

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

very nice rooms, clean, loads of parking space and free of charge

coffee selection and mini bar is great

to order room service you first have to download an app onto your phone

free parking and internet

are no staff members to provide room service or help with luggage

free wifi

kids can play pool, ping pong, or giant jenga

a games space which is perfect for teenage kids

easy and early check in. rooms clean and well presented. staff very polite and helpful

i shouldn’t mention it but i requested for early check in around 10:30 am as i travelled from a long journey

there is a laundry with washing machines and dryer available for a small fee which we found

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

with self-service laundry facilities

easy to access, a self-service laundry, price was great.

same breakfast everyday laundry services expensive

close to brunel where my kids are

nice 24h gym and good food in the restaurant.

room service staff didn't speak very good english and had to repeat order 5 times

wifi was strong everywhere

big room, fridge and kettle in the room, good breakfast, nice staff, 24/7 food service options, bar on the

breakfast was better than expected, otherwise pretty standard

great, quiet location with a nice view. room was clean and the wifi was working very well.

in general very nice and comfy and kids friendly

the breakfast is buffet style hot english and waffles for the kids

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

free parking right at your door step, rooms are spacious and staff are very helpful.

wifi good proximity to where i was working

no car parking

the location made me fear for my kids safety

laundry would have been good but mainly because i was on a rowing course and kept falling in the

had to do laundry down the street at a laundromat was quick and convenient

were placed in the annexe and at 5am a laundry delivery arrived , the trollies have solid wheels instead of air

the hotel has newly furnished rooms with kitchenette and laundry facilities

no reasonably priced laundry nearby.

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

stay 8 nights but every morning i met room service people or reception people in the area but they never said

valentino at the bar was fantastic always friendly, attentive and made the evenings really enjoyable makes

highlight was the amazing breakfast buffett

the perfect place to stay before or after a flight, with the bonus of gym and pool facilities

high laundry price.

everything m, esp complimentary late check out and great breakfast. very modern clean rooms

was breakfast was great during a pandemic in comparison to other hotels

staff were so friendly with us, we got free wifi and 24h room service with food is great

the wifi did not work.

maybe the loud laundry vehicle under my room at 4

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

i was not well one night and they arranged room service for me also

comfortable beds, lovely staff, tasty food, plentiful breakfast options, car parking and also pet friendly

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

15h no linen from laundry, entering room at 16

a room overlooking the laundry

no on site laundry service

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta

late check out available for 30

room service is good. receptionist always smile on face.

to railway station with direct line into london, free parking, big comfortable and quiet rooms ( in the annexe

to have to load an app to order from room service

we particularly loved the addition of some kids toys/books and the hot chocolate supplies

room size, mini bar, snacks, comfortable bed, proximity to shops and restaurants. parking.

not have been more helpful - from parking, to information on local venues etc, to arranging a late check out

laundry services

sky bar is absolute hit, especially when you travel with kids

breakfast was excellent, gym was fully loaded. great bars and very good staff.

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

there was dirty laundry in the corridor as you had to walk to your room

they will charge you fortune for laundry

staff were fabulous and so accommodating especially with the kids

a last min booking after we had a property cancel on me and my 3 3 kids stuck in london everyone was very

bus after, i think it was bus 39 but just double check on reception , pleasant stay, nice little bar area with

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

wifi wasn't working in our room the night we stayed so we went down to the bar and did our online

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

staff, ordered room service didn't have to wait very long for the food which tasted

no laundry

pool bar closed at time of visit

room service was excellent, manager at the breakfast restaurant was excellent, concierge staff were

was a bit to soft for me although kids slept great

told our kids (4 and 3) we were going to mexico

the lack of self-service laundry facility

laundry would be a nice option and perhaps rotating the breakfast options

had hoped that the bathroom would have heated equipment to dry laundry or towels

was the same no on-site laundry front desk could have a list of restaurants available in the

ordered pizza in the bar not only delicious and quick but also much cheaper than the domino s we debated

it was down stairs and was dark and the stairway and hall was littered with laundry etc

window opened to the laundry room in the hotel and the bedroom window was next to the smoking area so from 9:4

was next to the laundry which gave it a chemical odour the entire time we were there

laundry room was a bonus too

helpfulness of staff location big spacious room bathroom.was able to get an early check in.