tv didn't work. wifi didn't work at all. very inconvenient. no wash clothes. no bath mats.

room was comfortable. staff were cordial. room rate included breakfast.

a lot of parking space, clean room, comfortable bed

more salt and sand on the ice outside, in the parking lot would of been

great breakfast choices

more cereal selections for breakfast as well as fresh fruit as an option.

wifi did not work

that the restaurant was kosher, room service and the hours it was open to dine in weren t convenient

breakfast was great

parking and the restaurant bar was horrible

it was found in a laundry chute wrapped in a towel

they had a laundry room with coin-operated washer and dryer, i felt that was very

no hot pool. laundry was out of service. one of the elevators wasn t working

to do laundry however, couldn t because the washing machine had mold all around the rubber

the pools and gym is available if you request it

wifi very poor, kept on going out

free wifi. marco polo restaurant was very good. room, beds were comfortable.

had no signal, wifi too weak to cast shows from phone, refrigerator did not work, heat was out in hotel - space

there is no gym and the breakfast included is really poor

the food i ordered from room service was not a repeated experience

and the waiters made sure to get our order right and always made sure we were comfortable did laundry too very

i needed an early check in and they did it !!!!!

parking is free

we didn't have breakfast on site but there were also a few chain breakfast places on the same street if people

breakfast was not included so we skipped it. i thought it was included

paid for the laundry machines and one of the check in staff refused to give me the code for free overnight

laundry room had more than half of the machines needing repair.

very relaxing get away excellent job laundry, more than enough blankets, pillows, towels, very clean - what

breakfast use of gym accessible parking friendly staff maintenance laundry service available accessories close

using the laundry facilities was not easy as it had to be done via an app.

the breakfast plentiful and decent. there are laundry facilities on site.

the washing machines in the guest laundry could /should have been cleaned

s quiet, there is coffee and water available all day, there is a little snack shop, there is a laundry it

was able to work out, do laundry, eat breakfast, drink water and coffee and have a comfortable room

but: pool didn t have towels lobby didn t have a laundry soap for sale

only negatives is there was no change machine for laundry and the machines took quarters

love the fact that the pool area the barbecue area the fire pit area was all open and was ready for

i enjoyed my sent me & my kids n husband we had a good time

more of a selection for the weekday breakfast

room and pool were very clean

laundry facilities

laundry facility but the washing machine was messed up and after having maintenance repair it they

didn’t get the room i booked and we had share a bed with the kids with was uncomfortable

there was no wifi

pool is very small. shower water had low pressure

no breakfast for this price no mini bar no water if you have a chance please go to holiday inn

the check in person was very rude and there was no parking and very noisy until 3 am horrible

loved the setting of the rooms most of all that it had a mini kitchen on it with things i needed to

in this time of covid having a kitchen was very helpful

room had high ceilings, beautiful kitchen

there no laundry

the restaurant and the bar! also they don t have a laundry room!

the pool table needs replacement & maybe some disco lights.

is no wifi inside the room

parking on site was free but was limited as it was shared between hotel guests, spa guests and the

laundry was out

elevators were broken. laundry room was not usable. wish hotel was more updated.

i walked outside and there was a group of young kids smoking and drinking next to my car

they couldn t provide me with an early check in l, i had to sit in my car 2 hours .

overall the staff were friendly. the room was also clean, and room service was regular.

pool closes early 7pm

the bar food was delicious and the drinks were perfectly balanced

size, location, parking, friendly staff, amenities

wish they had something in room stating where pool, gym and patio were,

room service rep over the phone mentioned that our food would be delivered in 45 mintues

they also did a buffet breakfast with a roaring fireplace

of $50 was added to the price of the room that was not mentioned on your website when you bring a pet

an hour in the pool with kids for towels

breakfast buffet was great, the property is a beautiful old mansion.

for $400 a night the breakfast was really a disappointment and underwhelming

no pool no continental breakfast

didn t have room service for fresh towels

room was very clean, room service staff very nice and friendly

really loved the wifi best internet access i've expirenced at any hotel sometimes a little buffing but overall

no inhouse laundry facility.

lift and parking area doors had seen better days no laundry facilities

there are no laundry facilities and microwaves are available if you ask, which i learned only upon checking

the rooms are small. so with kids withus it was little difficult to move around.

my kids had to get an airbnb

location, free parking

like the cleanliness, nice staffs, breakfast & the parking

had a gym and restaurant on premises

clean, comfortable, quiet, good breakfast.

parking

just the location and laundry

of service, excellence in all staff, helpfulness of housekeeping and desk staff, location,free parking- everything

staff at the pool and gym weren't friendly. seemed like they would rather we weren't there.

paying for parking

not a great variety breakfast menu for in room service

from the ladies that clean the rooms , to the lady that does the laundry and especially vinny at the front desk

laundry next to our room

noisy room i was next to laundry room place needs a total renovation

lady who does the laundry for the facility is also very accommodating

i love using the gym

laundry

i like the laundry room and continental breakfast was great

parking, wifi, & breakfast were included /free

clean neat...breakfast....

they provided free early check in

they have a 24hr laundry room

super clean, great room service and super comfortable beds

there is no room service unless you request a day before the actual service

like the gym- clean and sufficient equipment to get a good body workout

even after the fact i got billed additional charges for something called enhanced wifi when booking

laundry is $5 to wash and $5 to dry so $10 total and all in quarters

laundry area, needs addition washer & dryer as well as a small folding area

clean. conveniently located. great breakfast. quiet.

no room service or restaurant on property! especially no room service, i really wanted that.

nice breakfast served by another excellent staff member

months advanced booking and i was assigned a room opposite the staff laundry area and meeting rooms where desks

breakfast and laundry

loved everyone in the kitchen and wait staff

pet policy is strict but everything was clear in it

hotel with the best breakfast buffet

there was no breakfast and laundry room was out order

really, really, really weird that someone else's laundry ended up in our room

did not like that there was no on site laundry area

property charged my card before i reached the property, and the room did not have a sink nor laundry services

bed, clean room, and good breakfast

need like a bar or snack area

connection was poor; there were periods of time where it wouldn t work even though the wifi connection was

gym

onsite parking make the loading and unloading with kids a lot harder

daily breakfast, easy access

hotel has self-service laundry room which is convenient for long stay customers

changer at guest laundry did not work and they did not fix it after my complaint

i liked the large room, liked the view, laundry facility, etc.

it has a laundry room, only 4 us to clean and dry.

bigger room and kitchen ( what i didn t use) they have laundry

separately for laundry and the gym isn t well stocked very barebones

i did laundry - $3 for wash, 3$ for dryer - no soap was provided so it should have been free

laundry on site

the hotel s laundry facilities were out of order when we tried to use them

few facilities were not functioning properly, such as the atm machine on the lower floor near the laundry area

cleanliness restaurant-access to computer n fax 24/7 access to laundry 24/7.

laundry rooms should have quarter machines or machines that accept cards

has a pool

the room was clean and well lit. the employees were friendly and the bar food was tasty.

nice outdoor swimming pool

the shuttle that took us to airport!!!

no gym , no microwave

the location was amazing! the shuttle bus from/to lga was very helpful too.

the hotel shuttle service to and from the laguardia airport was super convenient as well

very large rooms and free airport shuttle to

our 2 kids slept on the sofa bed, comfy enough

bar was closed and the breakfast was bite sized frozen then microwaved food

no restaurant or bar except coffee bar until 10

cleanliness, friendly staff, yummy breakfast

there is a gym and outdoor patio to view nyc skyline

perfect location, convenient shuttle bus, nice staff

* excellent location * small living area in the room was great for a small family * the small gym did what it

have to buy at lobby bar for over $3

breakfast ended at 10 am on sunday. we overslept.

kids like the couch and bed very comfortable, because of the pillow( sleeping on air, so

i liked the service and the pool was great.

would have been nice if they offered a shuttle service to citi field for the concert

the roof bar is also great

the hotel offers shuttle service to and from laguardia (less than 10 minutes ride)

the restaurant, front desk and the room service

parking difficult with laundry patrons taking many spaces

in a sketchy area attached to a laundry mat wasn t sure if i was in the right place

close to allot of stuff laundry rite next door best buffet a block away

(sadly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

there was no plastic laundry bag

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

good location for la guardia airport and free shuttle was a bonus

they have a la guardia shuttle but we forgot about it

airport shuttle, staff knowledgeable of area and things to do.

sadly they don't have laundry service

had provided more amenities such as ice machines and bottle filler water fountains and maybe a laundry room

wifi isn t working in the rooms

what is great about this hotel you have 2 restaurants, a rooftop bar and a shrimp restaurant i believe

requested early check in, and they called us 5 hours before normal check in hours to let us know the room was

a chair in the laundry room would have been appreciated, as well as a rolling basket to transfer clothes to

love cecelia and the rest of the kitchen staff

cookies at check in were a big win with the kids

seemed priced very high for the location, parking lot felt a little unsafe.

nice hotel in a great location with free parking

pool closed.

i requested a early check in due to a health condition and they knocked it out the park

great staff and loved the breakfast

friendly staff, like the late check out, roomy suite.

breakfast in the morning was basic but perfect for what i needed

the hotel has laundry facilities, which is very convenient for a long-term stay

there is a coin laundry right behind the train station so it s like 8 mins walk from the hotel

didn t like the ice machine out of order no cheese for eggs also the dryer for my laundry took 3 hours to

need nicer towels or use better smelling laundry detergent

property, a few workers reprimand for smoking on the propertylaundry area is in basement easily accessible from

wi-fi needs an upgrade and the swimming pool is only open on weekends which it s kind of a bummer considering

the on-site bar was open late, which is great for late arrivals

you order room service it takes awhile for the food to come

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

free continental breakfast availability. free airport shuttle service.

only bad thing was that the dryer in the laundry room was not working, and i had to take a load of wet clothes

room was on the first floor facing the parking lot and had to deal with the car lights

the airport shuttle was punctual and convenient

everything. especially the breakfast

bed $ pillows outstanding breakfast super!

laundry machines are out of service

pool access

just didn t like when it says free breakfast and you get your food and the lady that s there give you a

making my booking, i specifically sorted by facilities like a swimming pool, gym, and airport shuttle service

i didn t like the breakfast or how all the accommodations were closed ( gym, pool, etc ).

just be aware very small parking lot.

i lost a days work bec the wifi was down

gym poor

the complimentary shuttle and early check in was a wonderful add on when arriving in nyc for the first time

loved the breakfast and the fact they had a shuttle to the airport

loudly, which disturbed my sleep, because my bed was beside the wall of their dining table or kitchen

very friendly staff, good breakfast and coffee

nothing went wrong and the complimentary breakfast really good

the kitchen appliances were on point

the room above mine had kids stomping or running around 12 am in the morning

the breakfast was yummy.

didn't have breakfast because i didn't get to bed until 3:00 am, and by the time i woke up, it was already

the fitness center never had more than one person in it but we saw it and the pool in use

had to pay extra for breakfast even though tasted good and no food offered for dinner.

didn t use any amenities like the pool or gym

indoor pool, clutch in the winter

she addressed us passively-aggressively and accused one of my kids of stealing candy

ample parking close to everything

the pool was good and my kids had an awesome time

the bar tender is great

the room smelled smoke (we choose a no smoking room).

i liked how there was smoking rooms and the rooms were clean and nice

convenience of location and i like that they have smoking rooms available as most hotels don't nowadays

needs better wifi !!!

smoking rooms.

hotel is beautiful and clean. loved the breakfast and the gym as well as they had laundry

the breakfast bar was out juices and other items

loved the gym and location as i was flying out of laguardia

my flight arrivaled at 10 am and i asked if we could do an early check in and they said that it would be fine

breakfast bar well stocked and food was good

the indoor pool and gym were also fantastic amenities as was the guest laundry

when the kids are with me they like it because they can swim

pool, outdoor patio with tables and chairs, kitchen was great, rooms were clean

signage entering the hotel parking lot not clear, side by side with a hilton,

room size, pool and breakfast selections

/pool and workout and sauna/small touches appreciated/ great gift store/laundry available/had forced layover

laundry just only one machine and dryer

spacious and clean room, excellent amenities, laundry facility, quiet.

laundry services washer and driver was not working either

the pool was down for renovations, the laundry facility did not work

nice bed. good wifi

free wifi and comfortable bed-

no pool or laundry facilities

shuttle to lga, cleanliness of rooms and nice gym.

hotel contacted through airline help desk to actually answer and not leave me on hold, 24 hour shuttle (didn

restaurant and bar service was amazing

wifi is not free

and laundry facilities were at the hotel next door

laundry next to the hotel on the second floor

a laundry facility in the building so that you don't have to go next door, especially since we are

no laundry machine

it was very clean, breakfast was great, perfect location, and the staff was very helpful.

no coin laundry..

no laundry room at hotel! the only thing that was missing!

no laundry facilities

the area being one of the most notorious there is no availability of simple things like in-house laundry, no

the gym has a few weights and a couple of machines and is clean and modern, open 24 hours a day

felt like a jail cell, colour scheme left the room quite dark, location opposite laundry and reception meant

no parking ud83dude1e

checking location in basement behind building hard to find & parking on driveway .

the rooms are so tiny. but it worked for us. it's a free street parking.

street parking seemed dangerous and dark with no lights at night