the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

bar lady was amazing helping us with a video we wanted to film in the bar

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

amazing spa and outdoor pool

the laundry is in the same building, very simple and understanding operating by coins

no laundry services no cleaning room service

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

there is also self laundry machines

food stops at 9 and no room service so if you're going to see a show, eat before or plan accordingly

especially with kids/family

the bar is nice despite being very small and breakfast was great

the lack of room service etc is easily bypassed by deliveroo etc- but the staff make up for everything

wifi kept cutting out and no late night room service after a certain time, then you can t get any food or

off road parking, clean, spacious, friendly and helpful staff.

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

our priorities were free parking and easy journey to the airport

enthusiastic staff, free parking, free wifi.

nice quiet little room to stay, good a facilities. good parking and left alone,

and then my laundry which i left in the bathroom they all got soaked and

and then my laundry which i left in the bathroom they all got soaked and ruined

no accessories such as room slippers, shower cap or laundry bag were available

laundry needs for long stays

being kept awake all night with laundry

personal service at the reception an bar were exceptional

if there's the a little play room for little kids that would be fantastic .

we had a drink and nachos at the bar and the lady that served us has the best customer service i've ever received

no free wifi to guests not booking direct with the hotel

happy about the bar service charge

wifi was free but weak breakfast better than fish n chips

complementary 1st drink at the bar (normal price = 20 )and freshly cooked english breakfast (prices vary from

always a happy, friendly encounter at the bar for a drink or two as well (get a drink on the house, and 10%

lovely bar and restaurant highly recommend

cosy bed, proper milk in the fridge, room service

ordered 2 chicken supremes and 1 arrabiata pasta through room service for collection

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

we ate breakfast and had room service from the restaurant

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

great bar & restaurant

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

decent gym

gym is outdated but it does the job (you don't want to run outside near an airport

great location when traveling with kids

you have to pay for wifi

gym, leisure

having free spa pool access.

having free spa pool access.

40 minute wait on room service for dinner

the spa pool is very worth a visit too

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

great room with extra beds for my two kids and a great little restaurant!

no possibly for early check in despite early check out. had to pay extra to access the room.

would be great to have a guest laundry for travellers.

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

location to london heathrow airport, staff was welcoming and really liked having the hotel bar and restaurant

the only thing missing was the shoe horn and laundry bag.

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

spa facilities overpriced

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

the bar was rather dated.

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

even came to find me to tell me while i was having a quick coffee in the bar before getting

wifi wasn't working

the property also had a well stocked gym, laundry facilities and decent restaurant on site

had a self laundry as well

the laundry was good but only without the detergent...we have to shop for it.

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

great bed, space, laundry and facilities

no hair dryer. no laundry bag.

loved the gym easy check in and out airport transport service bathroom in the room was great

video calls and streaming with wifi lags but alright for browsing

clean, spacious, excellent service and good gym

is fairly small for 2 adults and 2 kids

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

only suggestion i have would be the turn the treadmill around in the gym so it is facing the tv

the spa was giving away the prettiest cupcakes i ve ever seen

excellent gym facilities and pleasant atmosphere in bar with excellent staff

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

laundry room facilities were great

the small store inside from which you could buy laundry etc , the cleaning staff was good

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

was able to do laundry and younger guests could play playstation upon request

we didn't feel safe walking through with kids so ate dinner at the hotel

meals were very good and the bar area was relaxing and the gym and table tennis table are great facilities

pet friendly

room & bathroom was very clean however the carpet had human hair on it in the bedroom

early check in was really helpful as i d been with my sister in hospital all night and needed to

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

did not allow early check in

wifi worked really well, clean room and environment, proximity to the airport, easy check in and

swimming pool was nice and enjoyed by the kids after we arrived - 5 per person additional charge

the bar area was pleasant and the restaurant food on offer varied but in both we found the staff to be

pool/sauna areas are quite dated and reception staff were fully versed on the facilities but was ok

the wifi was also great

nice spa facilities and decent gym

our kids loved the pool

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

a refurb basically you just get the room no bar no food no breakfast no 24/7 room service

traditional feel and awesome staff. convenient parking for heathrow.

wifi or password untill we left

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

room service slightly pricey

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

bistro bar with excellent food

no laundry facilities

food is good... my kids love the pool..

the rooms were spacious and for kids the pool was great

comfy bed, good wifi

the pool with the steam and sauna is a bonus

no laundry

pool and pool bar

room service was excellent, manager at the breakfast restaurant was excellent, concierge staff were

the hotel was great at providing a dog bed and bowls for our pet

very spacious and comfortable, great food and gym!

guest laundry facilities available. good bathroom amenities & shower.

just tiny details like laundry bags, being given bottled water daily, shower cap.

walk from terminal easy has a guest laundry self serve

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

proximity to heathrow and it had laundry facilities.

no laundry service or clothes washing machines

great for kids. my granddaughter loved the football game, colouring books. great kids meals too

the kids were happy, and the overall atmosphere of the hotel was warm and accommodating

the air conditioning was excellent, as was the breakfast and comfortable bed

the staff in the bar in particular, couldnt do enough with food, drinks and entertaining our 3 yr old

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

the staff in the bar were very attentive and keen to please

wifi speed on the third floor could be faster

the wifi was not working

laundry services

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering

breakfast was excellent, gym was fully loaded. great bars and very good staff.

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

breakfast was good and good choice

liked swimming pool and gym

good probably the best local spa near heathrow slough recommended highly extremely cheap hor facilities

kids drinks, sweets puzzle book on arrival

lovely hotel, room great, staff helpful and friendly. bar and restaurant nice and decent value

in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

wifi;friendly staff and easy too open bedroom door with a card

staff (anna) helped us as we requested an early check in (+) we were allowed to have early check in which was

there is a bar with outside area

rooms were clean and bonus parking is free

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

the breakfast was mediocre on my first stay so i knew to opt out of thy this time.

no ramps, limited area to eat with pets, limited food options.

staff at bar

laundry cage crashing past our room at 6

noise from laundry during the night

christopher bar & grill was very pleasant

that the kitchen was shut , prices at bar were high and did'nt have a let of drinks that we tried to order

where in room 12 - next to the kitchen - was opposite the smoking area and by the staff smoking area - you could

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

tasty breakfast, plenty of choice.

excellent tea and coffee on room service and in the gorgeous lounge

gym facilities were small with a strange set of stairs.

cleanliness and quality of the breakfast food was wonderful and all the staff from front desk to room service

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

good and friendly except for late check out charge 10 pound per hour

only thing i can complain about is the wifi

location of my room 417 - view of the laundry carts!

location, great room service, room felt spacious, nice breakfast

they were wonderful to accommodate an early check in. we were so appreciative.

the later checkout time was also helpful and allowed me to come back and shower post race without

very comfortable. perfect location. responsive room service if any issues. good restaurant.

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

no problem with tv reception, and reasonably good wifi speed

hotel bar man was wonderful and friendly

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult

gym is huge, room was very clean and it looked great and new

room was great, couch was already set up as a bed for our kids

comfortable beds and good wifi

there is a gym to exercise or a bar to have a drink and both are open 24/7 so there's something for everyone

was opposite laundry room and door was left open - a lot of light broke through into the room

you need a guest laundry where we can pop on and dry a load of washing.

i made use of the gym fitness centre on level -1 which was ideal (only 2 lifts go to level -1)

restaurant and bar are first class and the bed was very comfortable

room service very expensive

s there a laundry service available or a laundromat nearby? i forgot to ask!

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

no self serve laundry facilities, charge to use the fitness center

place had an unusual smell, a combination of wet laundry and incense(

couldn t do own laundry and would have liked more tea selections

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

need a vending machine for soft drinks at night but the mini bar was helpful

we wanted to be on site for early check in

check out is late and we were able to get an early check

i stayed for 2 nights with my husband and 3 young kids

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

gave me a late check out which was

a late check out at 2pm being ihg members as taking part in the triathlon, which was agreed online

also the bonus of late check out when you join the club

rubbish wifi long walk to room for me .have breathing problems and heart condition

plenty of car parking spaces

very spacious lounge area, bedroom was comfortable and wifi good.

breakfast very nice with lots of choice

excellent breakfast. free ev charging

laundry room - so useful. really easy to walk to from the tube.

self service laundry facility is a plus

easy to access, a self-service laundry, price was great.

good facilities like bar, restaurant, gym and laundry room

there is a laundry with washing machines and dryer available for a small fee which we found

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

tip even if you dont have kids book the family room double plus 2 single beds the room is huge so much space

the wifi was fast and easy to connect with

my kids loved the swimming pool

hotel was amazing the staff was great the pool was fantastic swimming under the star light so cool me and my

think we may have been above the laundry which had machines going all the time

large laundry trollies living in the hallway less than attractive

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

dirty laundry by room and breakfast some issues with sausages being overcooked

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

laundry service and our mini fridge was not very cold

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

i suppose they would like you to go to the bar area and purchase it

the wifi was bad, the continental breakfast bad, the room ok but the carpet was wearing off

breakfast because was included and i didn’t got egg or some kind beans toast .

bar at the hotel friends could come into as well

staff went above and beyond, good offering at the continental breakfast, room was large and clean, comfy bed,