with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

was disappointing, didn t have a good variety for all visitors, pool was small which is ok but didn t like

kitchen

little tricky goin thru parking lots to get to

breakfast was wonderful both mornings

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

no whirlpool and the dryer didn t work in the laundry room

but the laundry room make noise from 12:12am till 6:15am

was woke up to some man yelling in the laundry room

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

we enjoyed the pool and outside setting area

lovely staff, nice sitting area and pool

pool was too cold , no breakfast included

pool was beautiful but to cold

waitress for breakfast on friday and saturday and bar tender each evening were great and attentive

too expensive for the value no guest laundry

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

nice pool! great breakfast! amazing staff!

room service was awful my room wasn t cleaned or linen changed on saturday

breakfast, room was not very clean, no room service, would have to hunt down staff for more

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

and our room was across the hall from the laundry service area

parking convenient, small pool and jacuzzi although never had a chance to use it other guests were

we had 4 kids and they just wanted the pool

that was very helpful and got me access rt away to the gym which had been closed

the pool was not open, and the laundry facilities were also broken on the floor

weak and bad breakfast. no laundry

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

upon asking for more i was told to call down the next morning because laundry wasn t done

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

at breakfast he staff serving was not friendly at all

advertised pool which was closed no waffles or cold cereal for breakfast

we did not like that the pool was an open and the food is not great.

and the pool and continental breakfast add to an overall great place to stay

location, swimming pool, cleanliness.

pool was warm. kids had a blast

pool area and dining room for busy breakfast mornings

pool was super warm, i actually went in and swam around before going into the hot tub

indoor pool was a nice touch - good to blow off energy (although the water was a bit on the chilly side)

breakfast was very good. location was perfect.

laundry services were not available for regular clothes but they did gym clothes complimentary

the breakfast was great

staff, location, complimentary fresh brewed starbucks nice & early, weight room & gym equipment and workout

cost. carpet. parking lot

to make up for not having open gyms in the hotel , each room has exercise equipment and even a yoga ball to

love the clean rooms and areas. pool was perfect. great breakfast. friendly staff

great morning buffet, comfortable bed, good water pressure in shower and good wifi .

friendly staff, good breakfast, plenty of parking, easy access to highways

free parking provided

my toe on a sharp corner of tile getting out of spa tub, not that big of a deal, no stitches needed just bleeding

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

fact that the wifi did not work at all

the wifi

no ice machine no complimentary breakfast no gym there was absolutely nothing to do there

and the fact that a lady offered me to smoke off of a vapor pipe in the pool area with a lot of kids there

know how to talk to people the the talk black men was ver disrespectful and i will never bring my kids or my

i used the pool, gym, and outdoor patio area

had to go all the way downstairs pregnant and with two kids to heat up our food

the appetizers and food in the bar are were excellent

location, free breakfast and parking and laundry facility

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

wifi signal needs to be stronger

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

the pool area is nice as well

family with kids, noisey, all nite long

staff at night the woman that worked in the kitchen was touch my kids plate and food and it s a nasty glove

the room was great, loved fitness center and pool

breakfast was over cooked

pool out of order.

the pool is closed. there is no reason posted as to why the pool was closed.

make signage from the tributory road more visible (from the traffic light to the back parking lot entrance)

i like the breakfast. there were enough items to make a full, delicious meal.

it s location and having laundry room and everything i needed on the same floor

clean rooms and huge pool!

kids coming from the pool felt the chill

customer service, room service

atmosphere and the pool was warm and fun my children really enjoyed our stay the whole hotel is very spacious

wifi didn t work

the room serves, the breakfast

the rear parking had broken down cars which looked as though they had been there for months

i liked the staff, the room, and breakfast was great for the price.

the parking spaces were taken up by cars with attached flatbed and high rise ladder trucks

no issues other than maybe having change for laundry room

free parking!

the fact you could buy beer in the lobby, looked condemned, weird smells, loud music in the parking lot, did

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

the parking lot felt unsafe, the entrance felt unsafe, the elevator was disgusting, the room was

vagrants sleeping on the laundry room floor

my only disappointment was that the washer in laundry area was out of order

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

wifi connection was horrible

it was during covid the breakfast was suspended so i would of like a coffee pot in my room

no onsight laundry like many other places have

my kids enjoyed the pool and we all had a great time

comfortable room, nice bar and restaurant, somewhat small but well equipped gym, nice business center, free

friendly service; clean room; wifi availability; in-house restaurant; & indoor swimming pool

gym

room was clean,bed very comfortable,nice breakfast, eggs,waffles,sausage

the pool was a welcome relief after a long day

pool area was fun and clean

the pool was under construction.

nice pool, neat, breakfast okay, staff were nice if needed

breakfast didn't start early enough for me

pool wasn't open/uncovered, sidewalk around building was not cleaned in who knows how long (

a little early check in

wish the breakfast had at least some protein like hard boiled eggs

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

whether it s breakfast or a drink at the bar in the evening, they are fantastic

i had a good hamburger from room service comfortable bed and quiet

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

(i regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and

the bar restaurant is really good

to reviewers who complain breakfast wasn't included - it's in the description

also weather was warm and pool was open

my kids were definitely disappointed in that

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

the kids enjoyed the huge screen

love the breakfast idea also $10 for adults and free for kids

i love that they are pet friendly

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

was located just across the parking lot from the soccer field

clean, great breakfast, nice staff, free parking and 10 minutes from midway!

the pool is a bit small and there is no hot tub, but again finding both in a hotel seems impossible

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

clean, comfortable, friendly staff fabulous gym!!

breakfast and the overall atmosphere

clean - staff was excellent and the complimentary breakfast was very appetizing

clean, spacious and laundry facility

the only thing that was disappointing is the pool broke right before we got there

the hotel was very nice and has an awesome swimming pool.

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

breakfast was not just some bagged

extra charges for wi-fi and valet parking (didn t have a car and i have unlimited data)

it was easy to find the hotel and navigate parking, check-in, etc

casino and easy parking.

location. covered free parking. room was lovely and well appointed.

no gym that i knew of.

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

family friendly hotel with activities for kids in mind

then once i moved to another room there were kids running up and down the hall all night, like a stampede

the hotel allows pets which is a blessing for some travelers but a curse for others

they even accommodate an early check in for me

next to my favorite gym

the dryer wasn't working. had to go to hilton garden inn to do our laundry

i wish you had laundry facilities!!

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

breakfast choices were terrific and included hot and cold choices as well as smoothies

there was not alot of parking.

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

perfect location awesome breakfast

parking lot was filled with snow

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

breakfast looked terrible and nasty. looked under cooked. couldnt eat it.

to update washer and dryer for guest laundry

service, facility was not clean,laundry room tiles broken ceiling cracked

free parking easy check in

with kids, that was the most horrible part

parking lot could be a little more lit up

loved the veggie quesadillas, and the bar setup was nice too

we also enjoyed the amenities, loved the library and the gym, as well as the lake and

lack of parking spaces. small pool.

bar was full service and stayed open pretty late

love the fact i was able to do a early check in because of my flight ud83dudeebcame in earlier than i expected

kids loved the breakfast buffet

kitchen area was very nice

was delicious, staff at check in and breakfast bar were super nice and bed was very comfortable

the small kitchen was an added bonus

meat for breakfast.

they don't pick up dirty laundry

covid-19 has everything unable to use like the pool breakfast etc...

the large rooms with kitchen area.

spacious rooms with full kitchen and living area

stayed on first floor, and could hear kids running over my head as i tried to sleep.

fenced area with airport shuttle. grounds were nice.

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

all of the facilities that were usually available were closed and no one was allowed to use the gym or the

the wifi goes out quite a bit.

the kids loved that the pool stayed open until 10 pm

access to a guest laundry room

hotel bar/restaurant was a complete failure

advertise pool more.... and offer continental breakfast.

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

rooms were very clean, staff were amazing, and free shuttle trips to and from the airport and train station

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

everything. from staff to rooms to breakfast

would've preferred a hot breakfast and an outdoor pool.

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

were black kids -( about 30 of them) that took over the whole pool the entire night we were there

breakfast was wonderful and had a nice variety.

assumed our kids were the ones not drying off when there were

assumed our kids were the ones not drying off when there were

she helped us get the shuttle but before we boarded the shuttle she made us fresh coffee and toasted us a bagel

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

laundry facilities for cleaning clothes.

was disappointed because i didn't have access to laundry services

love that they had a laundry room for guest

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the shuttle was very small and picked up a lot of ppl at 330am.

caught a train into town was much appreciated the staff were very helpful and pleasant, and the pool was good

they have a 24 hr shuttle to midway which was great

pool was out of order during my visit

room by the laundry was not

they charge for everything parking food laundry

clean, great linens and pillows...bed very comfy. i so appreciate the shuttle service to midway!

from 9-11pm terribly noisy -people in the halls loudly laughing- kids running and making noise air conditioner

the pool is tiny too small to enjoy