with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

was disappointing, didn t have a good variety for all visitors, pool was small which is ok but didn t like

kitchen

little tricky goin thru parking lots to get to

breakfast was wonderful both mornings

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

no whirlpool and the dryer didn t work in the laundry room

but the laundry room make noise from 12:12am till 6:15am

was woke up to some man yelling in the laundry room

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

we enjoyed the pool and outside setting area

lovely staff, nice sitting area and pool

pool was too cold , no breakfast included

pool was beautiful but to cold

waitress for breakfast on friday and saturday and bar tender each evening were great and attentive

too expensive for the value no guest laundry

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

nice pool! great breakfast! amazing staff!

room service was awful my room wasn t cleaned or linen changed on saturday

breakfast, room was not very clean, no room service, would have to hunt down staff for more

laundry room only had one washer and dryer, waited all night to wash my clothes

room was incorrect , we were place directly next to the laundry room where they had work being done so it was

nice big clean rooms. fantastic staff. extremely helpful. laundry machines an added bonus.

the pool was not open, and the laundry facilities were also broken on the floor

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

pool water was very dirty in the evening, the kids were disappointed as we decided not to swim

beautiful, bright pool area

nice indoor pool and well-equipped gym

at breakfast he staff serving was not friendly at all

advertised pool which was closed no waffles or cold cereal for breakfast

we did not like that the pool was an open and the food is not great.

and the pool and continental breakfast add to an overall great place to stay

location, swimming pool, cleanliness.

pool was warm. kids had a blast

pool area and dining room for busy breakfast mornings

pool was super warm, i actually went in and swam around before going into the hot tub

indoor pool was a nice touch - good to blow off energy (although the water was a bit on the chilly side)

breakfast was very good. location was perfect.

laundry services were not available for regular clothes but they did gym clothes complimentary

the breakfast was great

staff, location, complimentary fresh brewed starbucks nice & early, weight room & gym equipment and workout

cost. carpet. parking lot

to make up for not having open gyms in the hotel , each room has exercise equipment and even a yoga ball to

love the clean rooms and areas. pool was perfect. great breakfast. friendly staff

great morning buffet, comfortable bed, good water pressure in shower and good wifi .

friendly staff, good breakfast, plenty of parking, easy access to highways

free parking provided

my toe on a sharp corner of tile getting out of spa tub, not that big of a deal, no stitches needed just bleeding

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

fact that the wifi did not work at all

the wifi

no ice machine no complimentary breakfast no gym there was absolutely nothing to do there

and the fact that a lady offered me to smoke off of a vapor pipe in the pool area with a lot of kids there

know how to talk to people the the talk black men was ver disrespectful and i will never bring my kids or my

i used the pool, gym, and outdoor patio area

had to go all the way downstairs pregnant and with two kids to heat up our food

the appetizers and food in the bar are were excellent

location, free breakfast and parking and laundry facility

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

wifi signal needs to be stronger

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

the pool area is nice as well

family with kids, noisey, all nite long

staff at night the woman that worked in the kitchen was touch my kids plate and food and it s a nasty glove

the room was great, loved fitness center and pool

breakfast was over cooked

pool out of order.

the pool is closed. there is no reason posted as to why the pool was closed.

make signage from the tributory road more visible (from the traffic light to the back parking lot entrance)

i like the breakfast. there were enough items to make a full, delicious meal.

it s location and having laundry room and everything i needed on the same floor

clean rooms and huge pool!

kids coming from the pool felt the chill

customer service, room service

atmosphere and the pool was warm and fun my children really enjoyed our stay the whole hotel is very spacious

no onsight laundry like many other places have

the pool & exercise room

of airport shuttle service is one hour early in the morning

expensive, unable to get shuttle service when needed.

we used the hotels shuttle everyday we were there and all of the drivers we so friendly and super helpful

no issues other than maybe having change for laundry room

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

the rates for pricing very reasonable an convenient wifi is great

parking was free, mc donalds, wendy's, burger king very close, and it was about 25min drive from

free parking!

clean, clean pool

the breakfast needs more than just carbs.

breakfast so bad

wish the breakfast had at least some protein like hard boiled eggs

outdoor pool not open on sweltering weekend

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

and dinner menu, as well as bar provided great choices and exceptional service

the pool place

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

the bathroom was a bit bigger and that there was room service for dining

location was good and parking was easy

nice building and cool bar, pool and gym.

booked this room for my kids, the women at the front desk had it fully cleaned for them in 20 minutes and even

t work in the gym, i tripped on one because the belt wasn

good gym and outside lounge area

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

wifi terrible, 1 bar

room service during our stay despite several requests

parking was also abundant and easy

the kitchen with a fridge so that i could keep my soft drinks cold

the breakfast is great there

fried eggs or scramble you should be able to take your food to your room i don't want to eat my breakfast around

of the food that was brought out from the kitchen to the serving area was cold

breakfast close to early

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

my only disappointment was that the washer in laundry area was out of order

vagrants sleeping on the laundry room floor

wifi was good and the carpet on the floor was nice

the breakfast was bread and cereal worst free breakfast i've had a hotel. horrible selection.

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

clean, modern furniture, parking, option of contactless key.

room was very clean and big. great shower area. good breakfast.

no handicap cars parking in handicap parking spaces no placid no license plate

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

pool water could have been checked and mopped more regularly with frequency of use along with

great location, great breakfast, comfortable beds, and a bathtub to boot.

location, breakfast was good.

clean, spacious and laundry facility

staff was very friendly and helpful. breakfast was great! i would definitely stay here again.

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

did their best to provide early check in

breakfast was not just some bagged

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

next to my favorite gym

work started the next morning at 8am banging and drilling right above us while our kids were still sleeping

parking

no hot tub by pool

maybe put a garbage can in the back for pet owners to clean up after their pets.

access to a guest laundry room

had a nice bar and dinning area

very friendly staff. great location. easy shuttle to airport.

location was very convenient for the airport and the airport shuttle was only a bonus

want the kids to swim but they want 50 dollars

shuttle - we used it quite a few times to get to the train station at midway to go downtown

a dog ran out another room on me in my kids.

breakfast was good too

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

free wifi, kitchen

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

i wish you had laundry facilities!!

wifi not working much of the week, though not the fault of the hotel.

the pool area was very cold.

24 hour airport shuttle

shuttle to airport, breakfast, and staff

nice breakfast options

i didn t like not having access to the pool and having to ask the front desk to let me in!

had to wake the person working the morning shift to call the shuttle

was disappointed because i didn't have access to laundry services

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

love that they had a laundry room for guest

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

better access to laundry services.

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the shuttle was very small and picked up a lot of ppl at 330am.

my daughter loved the pool. i loved the fact it s connected to my favorite restaurant

the room service was excellent. i enjoyed my trip.

for shuttle to airport to pick up son and was told to wait 10 minutes

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

more handicap parking ?

on your right is the breakfast nook

the pool

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

room by the laundry was not

they charge for everything parking food laundry

the shuttle to midway to hop on the orange line is a real +

everything ...the room indoor pool

31 the hotel never mentioned that the bar and restaurant would be closed for my stay

also, the breakfast was amazing

the small kitchen was an added bonus

kids loved the breakfast buffet

staff / employee at front desk and lady at the kitchen are nice.

the pool was small and felt very secure

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

hall man harassing the kids, knocking on the door,watching them do tick tock etc

liked the pool and patio area

akes it easier for us to sleep) frig and microwave and tv had plenty of channels for the kids

they don't pick up dirty laundry

room was extra special with full kitchen

covid-19 has everything unable to use like the pool breakfast etc...

the pool was very cold

kitchen food and service

i also liked that i had free parking and a not so early

we were in town for a wedding and needed an early check in

bar was full service and stayed open pretty late

pool

very convenient location, beautiful hotel, clean room, comfortable bed, lots of parking.

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

there is a small bar and 24-hour light meals available which was convenient

we caught the hotel shuttle and got there safely and they helped us find a pizza place and we

decent food at restaurant and the bar that night and the breakfast the next morning

no laundry facility on site

was loud, kids screaming and running around, got a 530 am wake up call i didn't order, and wifi didn't work for

the hotel was not offering room service or daily cleaning at this time

wifi was good too

they have an amazing breakfast bar! clean and close to food and ammenities.

location and shuttle to the airport

roomy, nice bathroom, room service, glass glasses.

convenient airport shuttle; fabulous dining at the copper fox

the hotel was nice and the shuttle to the airport is very handy.

the staff was nice in the pool and was clean

no laundry

location, convenient shuttle from and to the airport, clean rooms and hearty breakfast

noisey guest , no room service

just the no room service !

very clean, courteous and pleasant staff, and great breakfast

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

were fine for breakfast

pool was clean but a little small

clean pool area

the bathroom and gym

the pool was under construction.

wifi connection was slow

breakfast was good. could be a little more stricter because of covid-19 but it ll work.

pool area was fun and clean

pool was not operational