love the clean rooms and areas. pool was perfect. great breakfast. friendly staff

the breakfast choices were equal to many other more expensive hotels

room was older and the biggest issue was the tv was hotel locked and you couldn't connect it to wifi so you

the room was old and walls cracked had a smell not enough towels not enough parking for guests

pool was open breakfast was great and it was clean and comfortable.

location, free breakfast and parking and laundry facility

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

safe parking, design of the room and comfort of the bed

and the fact that a lady offered me to smoke off of a vapor pipe in the pool area with a lot of kids there

room service was awesome!!

the front desk people did not explain clearly about getting the shuttle to the airport.

web page stated the hotel had a pool, gym and restaurant open, upon arrival i was informed it was all closed

gym was too small and smelly the swimming pool was absolutely disgusting could not even swim in it

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

i wouldn t let a pet roach stay there

it was a smoking room

wifi connect all my electronics continue to tell me avoided poor connection

no issues other than maybe having change for laundry room

too many random people hanging in the parking lot and weren t guests

free parking!

lot of prostitution in and around the building as security had to breakup a group outside in the parking lot

i was there for my sister's funeral, there were liquor bottles outside on the parking lot near my car

no onsight laundry like many other places have

the bar and food was very good!

of airport shuttle service is one hour early in the morning

wifi connection did not work

there was a large amount of guest noise on the hallways.(kids)

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

room was clean and quiet with a well equipped kitchen

conditioner; you could hear every door slam by the staff/guests and everything happening in the gym

breakfast was excellent & the food was cooked real food. excellent customer service .

not enough handicap parking

breakfast was suppose to be included according to making the reservation. none!

i booked this room i was informed that i would have free wifi, which turned out to be a lie

fried eggs or scramble you should be able to take your food to your room i don't want to eat my breakfast around

the kitchen and outside overflowed

great staff good parking and clean

the pool was not open, and the laundry facilities were also broken on the floor

weak and bad breakfast. no laundry

) laundry was closed ( they said under renovation) but 2 machines under renovation i don t think

upon getting there no elevator was working and the vending machine took my money laundry facility was down and

received a room on the ground floor with parking outside my window and next door to the laundry which was in

laundry services were not available for regular clothes but they did gym clothes complimentary

liked that the you had workout equipment in the room and the gym was big

it has a small gym in the room!! amazing!!

room has a gym

everything the breakfast was even good

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

was not able to utilize the pool or hot tube because there was so many kids on this day

ud83dude4cud83eudd70 oh and a really nice relaxing lobby area, great gym and a food/accessories shop for

breakfast was very good lots of selection

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

too expensive for the value no guest laundry

free parking was a huge savings

gym was closed

check in fee, but was disappointed that we were not informed of major renovation of lobby and gym

problem with tv and wifi hot tub had a too much stuff floating for my liking but it was not nasty

because of covid the breakfast was dry cereal and fruit. no room service because of covid

clean, comfortable bed and excellent breakfast

breakfast area was clean

just that due 2 the corona virus mess the pool n breakfast had been closed

thought there was a hot tub, pool wasn't heated

excellent customer service, good selection for breakfast and pool available

and the pool and continental breakfast add to an overall great place to stay

clean room and facilities. traveled with 3 children under 10 yrs old,loved the pool!

we did not like that the pool was an open and the food is not great.

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

vagrants sleeping on the laundry room floor

my only disappointment was that the washer in laundry area was out of order

free wifi wasn't transmitting so i called the front desk and they solved the problem quickly so i could

wifi didn t work, old dried blood on the bathroom floor, had to go to front desk to ask for a

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court

clean, kitchen in the room, nice staff, great breakfast.

helped us get the shuttle to the train station

not enough staff working in the kitchen for the free breakfast

loved that it had a kitchenette and had the most comfortable bed i've slept in for a long time

laundry facilities for cleaning clothes.

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

love that they had a laundry room for guest

was disappointed because i didn't have access to laundry services

were black kids -( about 30 of them) that took over the whole pool the entire night we were there

the way the employees talk to me an my kids i feel because of our race

pool was always full of screaming children extremely loud

the breakfast was delicious

they have an airport shuttle that comes every 20 minutes

access to a guest laundry room

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

restaurant and bar on site was a big plus

very friendly staff. great location. easy shuttle to airport.

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

my daughter loved the pool. i loved the fact it s connected to my favorite restaurant

the shuttle was very convenient

look, friendly and helpful staff, proximity to airport with frequent shuttle service

friendly staff, clean room and reliable airport shuttle

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

just think the room service menu should have more variety

good room service food

clean and new. shuttle directly to airport from front door

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

location made us a little nervous when we noticed all the carnival trucks and equipment in the parking lot but

updated cute style. free parking and only like 30 min drive into the city.

they ran out the next day ud83dude22 pet stations were very nice

no laundry facility on site

an inconvenience to charge for parking and pet fees are ridiculous

close and convenient to airport and shuttle took us right to departures.

had to switch room at midnight due to the people and kids screaming and banging around

comfortable room with good bandwidth wifi

they charge for everything parking food laundry

room by the laundry was not

bad kids ran the hall all night

the bar was not open in the evening and there was no room service available despite in-room advertising

i also liked the pool and the gym

no laundry

and the wifi

i love the shuttle service and it a clean hotel and close to the airport.

just the no room service !

the breakfast was clean with a lot of options

no room service provided/ the room was never cleaned

location, cleanliness & the bar downstairs.

free shuttle to airport. indoor pool and fitness center.

convenience of the airport shuttle which allowed us to even get the train then

plus the proximity to midway airport was great as was the shuttle which ran every 20 minutes

no whirlpool and the dryer didn t work in the laundry room

was woke up to some man yelling in the laundry room

but the laundry room make noise from 12:12am till 6:15am

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

because you have to pay for everything and there are plenty of hotels offering free breakfast and wifi

pool was too cold , no breakfast included

wish the pool was open. pantry could have a few more sandwich options.

we would have been notified that the pool was closed

no indoor pool

because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

the size of the room was excellent & my kids loved it!

the room was clean and quiet. parking good.

if i had to pick, maybe parking

though, i paid for 6 people and had requested for a very clean room as i was staying with kids

parking was free & felt safe due to the location

pool facilities were out of order but that was not really an issue for us

pool out of order.

make signage from the tributory road more visible (from the traffic light to the back parking lot entrance)

breakfast was over cooked

it s location and having laundry room and everything i needed on the same floor

it was awful and the toilet was so low that it was hard to get up off the toilet it was like a kids toilet in

kids coming from the pool felt the chill

that the pool closed at 9

was kind of bummed that the pool was closed. my kids would have loved that.

wish there could have been meat on the breakfast menu.

the air conditioning was broken, stained sheets and mattresses, the room smelled like an old gym locker room,

staff was nice and friendly. breakfast was nice for the price.

more breakfast variety.

i like they have an inside pool!!!

room smell weird like old furniture or dirty laundry

the eggs and sausage could have been a bit warmer. otherwise, breakfast was fine.

the room is clean, smells nice, the staff is nice, the breakfast is descent, fridge in room.

carpet, bad neighborhood, people hanging out in the parking lot, foyer by elevator and elevator itself were

both location and breakfast was great!

nothing they were remodeling so the pool and the laundry room was not available but

the breakfast they was bomb.com

breakfast was good. location was very close to where i was visiting. everything was great.

she took extraordinary care stocking all the options, heating our breakfast sandwiches, and carrying on

the pool area was too small and no hot tub.

and hit the road home told the kids to put everything we took in the room i m the laundry

breakfast choices close the door to the laundry facility

only reason i believe it was clean is because i caught i glimpse of the laundry being done

laundry, people

i also was able to do laundry before leaving, that was great

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

i had a good hamburger from room service comfortable bed and quiet

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

pool and hot tub were a hit for both the adults and kids

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

the pool place

parking lot is a little awkward if you come with a truck so just be careful backing out of the

microwave in the room and breakfast is not included in room price but was given a great deal by the host at the

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

did not know that there was a charge for the breakfast until we were finished and presented with an atrocious

they also use heavy laundry detergent because they have pets whatever they used on there bed sheets i itch the

walked up to the desk again and she walked to the laundry room and got them

no coffee pot, no do not disturb sign, no dirty laundry bag, no ironing board - coffeemaker & doorknob sign

the laundry room is clean

their spread of breakfast was impressive

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

free parking

or you have younger kids with

room was very clean and big. great shower area. good breakfast.