because there was no cleaning service we had to empty our own trash cans and place dirty laundry outside the

this was my second time here, i love the free parking, breakfast, fitness center, and pool areas

can't help this, but there were a lot of little kids in the pool

this was my second time here, i love the free parking, breakfast, fitness center, and pool areas

parking was a challenge around the snow and ice in many of the parking spots.

pool facilities were out of order but that was not really an issue for us

i like the breakfast. there were enough items to make a full, delicious meal.

parking was free & felt safe due to the location

the hotel was immaculately clean, breakfast was great and the location was perfect.

that the pool wasn't open the customer but the reasure me that it will be open soon.

it s location and having laundry room and everything i needed on the same floor

atmosphere and the pool was warm and fun my children really enjoyed our stay the whole hotel is very spacious

were kids and teenagers running around knocking on people s doors all night long

customer service, room service

room service; no pay-per-view option; my initial front window experience left a poor impression

laundry services were not available for regular clothes but they did gym clothes complimentary

big parking lot, the check in staff was really nice and friendly

comfortable bed, free coffee bar in the lobby

there was some gym equipment in the room as well, which was a nice touch

staff, location, complimentary fresh brewed starbucks nice & early, weight room & gym equipment and workout

loved the breakfast, the pool, and the friendliness of the staff

nice breakfast

location and breakfast selections were nice.

because of covid the breakfast was dry cereal and fruit. no room service because of covid

breakfast was very good. location was perfect.

the beds were uncomfortable. the parking should be included since the room rate was high.

pool was very cold couldn't enjoy it with the kids

at breakfast he staff serving was not friendly at all

what i did not like.... nothing except a fresh fruit bowl for the season added for breakfast.

excellent customer service, good selection for breakfast and pool available

the pool was not open, and the laundry facilities were also broken on the floor

weak and bad breakfast. no laundry

laundry room only had one washer and dryer, waited all night to wash my clothes

received a room on the ground floor with parking outside my window and next door to the laundry which was in

upon asking for more i was told to call down the next morning because laundry wasn t done

and our room was across the hall from the laundry service area

asked for towels once on my stay was told by housekeeping nobody was working laundry so they had no extra towels

beautiful, bright pool area

breakfast was okay i think the selection could be more my kids loved the pool everything was nice and

only hotel i go to with kids

there was no pool, no laundry room, checked in at 2:30 am ,no compensation

too expensive for the value no guest laundry

room service was awful my room wasn t cleaned or linen changed on saturday

room smelled terrible, like a smelly gym locker, also very damp

nice breakfast

pool was not operational

the pool was a bonus

i liked the breakfast choices and the service was very nice

pool had a foam on top that made it unappealing to swim in

the hotel was clean. staff is very friendly and the swimming pool is clean!

lovely staff, nice sitting area and pool

pool was beautiful but to cold

we enjoyed the pool and outside setting area

fitness center shut down

rooms were clean pool was nice.

another guest came to request laundry detergent and dryer sheets and in the middle of trying to get me to my

was woke up to some man yelling in the laundry room

was given a dirty room that had not been cleaned by housekeeping, there was dirty laundry in the hallway all

but the laundry room make noise from 12:12am till 6:15am

no whirlpool and the dryer didn t work in the laundry room

the power also went out in the laundry room downstairs, the manager told me i must be using high powered devices

my only disappointment was that the washer in laundry area was out of order

vagrants sleeping on the laundry room floor

clean facility and they kept their word that they had breakfast

continental breakfast

the rear parking had broken down cars which looked as though they had been there for months

the only thing i didn't like was the potholes in the parking lot.

i liked the staff, the room, and breakfast was great for the price.

of the food that was brought out from the kitchen to the serving area was cold

free breakfast, location to tinley park

with a variety of foods offered did not use the swimming pool but it looked clean and inviting laundry was

was great,i just wish the pool was heated instead or in conjunction with the heated room where the pool was

the staff were very polite. rooms was clean and the breakfast was awesome.

not enough handicap parking

all the staff from front desk to cleaning to wonderful people who made breakfasts every am

great morning buffet, comfortable bed, good water pressure in shower and good wifi .

the breakfast was nice as well

healthy options during breakfast would be nice

friendly help, free parking, price, easy to make reser

swimming pool worked my first night then saturday note on door pool was down

more breakfast variety.

the gym was too smart and the equipment was very old

have not snowed in 4 days and the whole parking lot trying to come into the facility was clear of

clean pool service atmosphere comfy spacious

the room was a great size for r our family and the breakfast was great so was the parking.

room smell weird like old furniture or dirty laundry

nice dining room, fresh and hot complimentary breakfast each day

in the parking lot and surrounding area other visitors smoking in their rooms smelled marijuana in a room

gym available, elevator to upper floors

location and breakfast.

nothing they were remodeling so the pool and the laundry room was not available but

room was nice and clean,and the linens was clean. breakfast was good.

the breakfast they was bomb.com

breakfast was an orange, a granola bar, and a cake

the pool area was too small and no hot tub.

location, free breakfast and parking and laundry facility

we were also across the hall from the laundry room

yes you read that correctly the pillows they give you as comfortable as a bag full of dirty laundry

they also have guest laundry services, coins only but front desk can give you coins in exchange for cash

the staff at the front desk didn't make me feel welcomed. the kitchen staff was very helpful.

the laundry facilities were just behind the front desk dirty towels in the machines, guests don

laundry, people

breakfast choices close the door to the laundry facility

behind the reception desk was laundry room having door towards reception desk

i also was able to do laundry before leaving, that was great

shuttle driver

know how to talk to people the the talk black men was ver disrespectful and i will never bring my kids or my

the pool was the most fun

it was nice the kids enjoyed themselves

room service was awesome!!

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

burns on everything and i m a non smoker who has been affected by all the smoking going on out side and in

it was a smoking room

had smoking rooms

no issues other than maybe having change for laundry room

the fact you could buy beer in the lobby, looked condemned, weird smells, loud music in the parking lot, did

room service ate my food while i was out

the view is good and parking is good

parking was free, mc donalds, wendy's, burger king very close, and it was about 25min drive from

breakfast was exceptional

would suggest a better breakfast hot food selection

price we paid, even come with light breakfast to start my day

breakfast was great

the parking: it was cold and while there was a door on the opposite side of the building i didn't have

i loved that they have onsite laundry though they need more than one machine

breakfast was served like take out to respect social distancing measures

the open bar in the lobby

it's location is in a dry locality and the hotel bar closed earlier than expected and it was the front desk

very clean and modern - breakfast included.

the pool was out of order...

loved the breakfast, gym and the room's kitchen area.

pool area was nice

i didn t like that the gym and spa area was closed.

we liked the extra space with the kitchen area and full refrigerator

hated i was across from laundry room

the breakfast was awesome. something for everyone.

the bagels at breakfast were rock hard. everything else was good.

first thing we liked was the ease of our check in and the parking near our room

the breakfast was amazing

customer laundry room

could use more parking

fitness room was small, making the treadmill seem louder

extremely friendly staff and great breakfast

the parking lot is small and can't accommodate larger vehicles

thing i didn t like the pool area didnt have a hot tub i wanted to feel the jets and bubbles

pool was out of order

also the parking was

parking and the balcony was awesome

loved the property just disappointed because i asked about the pool but when we arrived it was not functioning

under construction so parking was an issue

it was also pet-friendly which was important to my family as this was the 1st trip that we had taken our dog

i had to clean the kitchen and bathroom myself they were both dirty i was very disappointed

room had a kitchen front room area and bedroom area everything i can ask for room was nice and clean i asked

unheated pool.

no onsight laundry like many other places have

free shuttle to airport

they didn't tell me about the wristbands we needed for the pool.

small pool and gym were still a welcome sight

working pool

no coffee pot, no do not disturb sign, no dirty laundry bag, no ironing board - coffeemaker & doorknob sign

the laundry room is clean

they also use heavy laundry detergent because they have pets whatever they used on there bed sheets i itch the

walked up to the desk again and she walked to the laundry room and got them

that it s pet friendly that s a very good thing

all the workers in the laundry room were on their cell phones and playing music

second floor laundry and ice machine out of order

location was convenient to the train station, laundry and freeway

the breakfast was fine, there were both hot and cold options. food was overall quite good.

wifi was not free and there was no shuttle service

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

parking

there should be a restaurant open across the parking lot very soon (it was still under construction during our

wifi works perfect

access to a guest laundry room

advertise pool more.... and offer continental breakfast.

had a nice bar and dinning area

location was good, close to the airport. i had room service and it arrived in time and relict.

rooms were very clean, staff were amazing, and free shuttle trips to and from the airport and train station

have sensitive skin amd am allergic to some laundry detergents

access from parking lot

smoking allowed

the hotel is attached to the casino boat

wifi sucked. silverware and glassware were spotty.