had trolleys of laundry outside the window which ruined the view

plentiful on-site parking and friendly staff

and whilst the facilities are not huge in size they are very well done - a spa on a boat and a gym encapsulated

we enjoyed both dinner and breakfast in the restaurant, and the food went above and beyond our expectations -

breakfast was very generous and super quality

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

biggest draw-back: wifi worked only intermittently in room which necessitated long treck to reception for

the pool area was very clean without any chlorine smell

nice spa and swimming pool, well equipped gym

poor connectivity for phone and hotel wifi

laundry looked clean but not the appliances

the laundry is piled up in the hallway

not much parking so don t take large cars

lovely breakfast too

breakfast slightly awkward collecting from kitchen, it felt as if being greedy to tuck in

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

it was nice and clean but the spa was the main attraction! i loved it

location was good for event we attended in golf club next door

was a bit cold as the heater wasn't working, but the rest of the spa facilities were excellent

everyone so helpful. gym available and pool lovely grounds. great restaurant.

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

of the stay the hotel staff were really helpful, and went out of their way to ensure me and my kids had a happy

very friendly bar & restaurant staff.

they took care of us extremely well since we had two young kids with us

ended too early and breakfast started too late and room service would have been fab but it was explained to

bar downstairs and restaurant too so you dont have to go anywhere to find a decent meal its all

excellent breakfast and restaurant quality bar food, and not expensive

to get a hotel at a reasonable cost with ample free parking in this area is very rare

the thames hotel is in need of refurbishment, that is why i rated the room and the wifi as i did

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

couldn't get room service for a full english breakfast.

to make sure it was a comfortable stay from offering to carry bags to the room to accommodating a late check

breakfast was great

need a swimming pool

breakfast was lovely

location, free parking, and entrance to park very convenient.

only qualm would be the pool temperature

loved every minute. rooms were great for the kids

pool, the breakfast, the location and the staff

the room was clean and the food and bar facilities were good

have stayed many times and they still have not sorted out the wifi in many rooms you will struggle to get wifi

the staff were very helpful and arranged an early check in and taxis

room service was good except for the hot chocolate i ordered

food was great however we was expecting a buffet breakfast

used room service as there was a wedding, and this was fairly priced, a delight to order on the phone,

wifi was poor and next morning it stopped working at all.

we had free access to the spa & gym

yes it’s ok the kids really love it

yes it s ok the kids really love it

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

breakfast was good value

also the bonus of late check out when you join the club

is vegetarian and she arranged for vegetarian sausages to be available for my daughter for her breakfast

no laundry service or clothes washing machines

short & easy drive to legoland - free juices & popcorn in the bar area - gym is decent for a workout - front

comfy bed - clean - quiet - amazing breakfast- mini gym -

breakfast was an amazing selection and the kids were delighted to have pancakes

great for kids. my granddaughter loved the football game, colouring books. great kids meals too

com) it was 400 metres (by foot) from the local golf club, my principal reason for going - when asking staff

could do with air con in all rooms didn't take cash at the bar no cider on tap

parking area and service road was poorly lit, uneven and rutted, the parking looked like an after

the room decor was gorgeous, but the massive let down was the stains in the carpet, the chipped woodwork, and

gym/spa facilities were a little basic, but the pool was good enough.

laundry cage crashing past our room at 6

noise from laundry during the night

no room service post 9pm (although food was great)

room 12 very noisy due to being near to kitchen.

for dinner both nights (we would have liked to have dined at the restaurant given we had 2 small kids)

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

there was no pool,also you had to walk across the road to get to your room

the kids enjoyed their stay which is an achievement in

the hotel was in a completely different building to the hotel there was no stream room , swimming pool one of

was very disappointed to find out there wasn't a swimming pool at the hotel,the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

especially the lady at breakfast who spent time chatting to her whilst i had nipped out

walking into the hotel, room was great, breakfast was lovely great choice as well to choose from, bar was lovely

location of my room 417 - view of the laundry carts!

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

location, great room service, room felt spacious, nice breakfast

they were wonderful to accommodate an early check in. we were so appreciative.

the location is fantastic, breakfast good , the bar and service fantstic

also got our laundry done for a great price in one day

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

we were able to check in early

we ordered room service and the food was brought up quickly

stayed here for two nights with my husband and two young kids aged 5 and 3

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

the reception and bar area are both welcoming spaces

we ordered room service one night which was great but there were no menus in the room, i had to google the

excellent customer service and great facilities. extremely clean and wonderful room service

this was a birthday weekend and holly at the spa and anna / sam at the dining room really made it an unforgettable

it was a special big birthday and we booked spa treatments and dinner

dinner and bar very vey good and great

a couple who like to exercise, we found the gym small and really lacking in equipment

location superb. spa and pool amazing.

breakfast was great

as 2 adults with no kids we didn't know it would be thunderbird themed

early check in upon arrival pleasant staff

wifi was good

meals were very good and the bar area was relaxing and the gym and table tennis table are great facilities

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

was able to do laundry and younger guests could play playstation upon request

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

the small store inside from which you could buy laundry etc , the cleaning staff was good

laundry room facilities were great

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

staff, location , parking.

a refurb basically you just get the room no bar no food no breakfast no 24/7 room service

are only 11 parking spaces and no disabled parking bays

comfortable, high quality, great staff, nice breakfast of pastries and cereals

breakfast was great with lots of choice

everything was to an exceptional standard the staff, the room, our evening meal, the breakfast everything

the breakfast was amazing

wonderful supper and breakfast made with care

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

no laundry service over a weekend and no effort made to make the guests have a superior customer

- no laundry service over the weekend

reception and bar staff were lovely and the suite was just gorgeous

there is a lovely bar hidden away which had a nice atmosphere

the room smelt of damp laundry and the windows couldn't be fully

no view other than the laundry rooms

clean well presented hotel staff all very courteous, breakfast was a very good selection of all types of diverse

the grounds and the play area were a big hit with the kids

i wasn t aware there was free wifi may have missed that in the check in

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

great location for the pga golf tournament

and the best breakfast choices i have seen for an amazing price of 95 pound for 2 people free parking aswell

wifi poor but was given a reason for it. pillows too soft

of parking

location is good for henley regatta. they provide a good laundry service.

the venue previously to ask if they could make the room more 'romantic' ie scattered rose petals / champagne

room service menu also very limited to have a suit with dinning table better choices should be

room service breakfast seemed a little mean - ordered toast and pastries for two and received 3

visit was an anniversary celebration and extras like rose petals, towel art were complimentary

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

large laundry trollies living in the hallway less than attractive

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

think we may have been above the laundry which had machines going all the time

awoken at 4am by a laundry

i arrived the top of the stair well was partially blocked with a hoover a fan and dirty laundry, they were there

night due to this and the room window was by the road, which although not busy had a very noisy laundry delivery

one young man barged through the front door coming towards me of the hotel carrying laundry as i was walking

a laundry room would be good for overseas travellers

was poor service and cold food and when you mentioned the cold food the daves pulled by the kitchen staff was

cost to have room service and the cost for drinks when you are staying over should really have been discounted

the service was incredibly slow - they seemed shorthanded on every front, especially in the kitchen

hotel - touch of class with decor - dinner at 1215 restaurant was very unique - the gym is better than some

breakfast not included in the rate

thing was fine except a mix up with room service for breakfast we onlyr eceived one breakfast 13 was suposed

from the warm welcome in every department to the extra comfy beds, spacey bedroom and facilities, kids welcome

pool and gym were very clean and a good size

enough machines in the gym - missing basic ones like lat pull down, leg extension, seated row

massive tv. great surroundings. gym and swimming pool. nice room and bathroom

i appreciate they didnt have to give us an early check in, just somewhere to get ready for 15 mins

the hotel was comfortable and has plenty of parking

the phone e didn't work for room service the room stunk the bath had hair on it

into a club room from a standard double, i later found out that this was due to a prom and 200+ kids

setting and great parking

spa and gym are were amazing

spa was nice, was very quiet so we had it to ourselves pretty much which was good, wouldn t of

bar lady was amazing helping us with a video we wanted to film in the bar

was fantastic, and we were lucky enough to have great weather, allowing us to enjoy the outdoor pool as well

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

enjoyed the stay staff were accommodating and friendly and there was a lot of parking

wasn't the best had to wait over an hour for room service

there's nothing we disliked. we can't comment on the breakfast or the bar as we didn't order it.

peaceful and plenty of parking spaces

large family room, clean, easy check out process and good parking access.

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

was good location for the golf course

lovely bar & restaurant, breakfast was excellent

the wifi was free, and really good, the bedroom was far better than expected, and the grounds amazing

beautiful grounds great location for ascot racecourse. plenty of parking

no accessories such as room slippers, shower cap or laundry bag were available

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and ruined

and then my laundry which i left in the bathroom they all got soaked and

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

we had wifi and multichannel tv

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

good price, comfortable , nice, clean with free parking

secure gated carpark and wifi

parking was tight as other guest parked really badly taking up too much room.

and sticky laundry labels on the bed sheets

entrance area was bright warm and welcoming, good looking bar area was busy on check in and made me want to have

the children loved the fish tanks and the swimming pool

prearranged early check in didn't happen, actual late check in buy over 30 minutes

rooms, very spacious pool was lovely friendly staff very lovely garden early check in would visit again for

room was very clean and there is a bar and a separate room like a quiet lounge where we enjoyed reading a book

wifi reception was spotty at best so we resorted to just using mobile data and tethering devices to

gym and spa could do with an update, and the main room by the entrance was lovely but extremely

service was second to none, the location was beautiful, spa relaxing and room service was excellent

parking was close but just too far if it is raining, pick up and drop down easy but the driver

the laundry was not returned, bad service.

someone opened the main stable door from outside, making a sudden door shudder, which with small kids can be

kids club ok could be more central

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

the spa, fitness, pool - is not in the main building.

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

the spa and pool were also excellent with above average facilities

no room service yet (post covid) but perhaps that will return soon

this is classed as a pet friendly hotel, however it's only pet friendly in the room

sadly it was not clean either although the bedding laundry was perfect

amazing bar / restaurant, great food, amazing staff (most importantly) and the rooms are just top notch

wifi didn't always work in the room.

stayed here before but this occasion did not live up to expectations - ordered a kids meal and it was dreadful

plenty on-site parking and good strong wifi

all good staff good facilities ok food excellent parking good

really enjoyed using the great gym &

that you had to pay for wifi in the room

no children s menu on room service

me personally - i was under the impression that with a pet friendly room, it was possible to go out into the

a well equipped gym and nice hydro pool and steam/sauna

foyer is a nice place to sit and the bar is inviting with great ambience

waiting i was informed that the machine was broken, to compensate they made fresh pancakes but my kids were

we used the spa facilities

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend