free wifi buffet breakfast 24 hr staff - lovely

the book in the room said we could phone down for room service however there was no phone in the room to do

have stayed there before, excellent value with good parking facilities and friendly staff

lovely view across the river and convenient walk into town, with parking

we were also very happy with the english breakfast buffet

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

room service or bar facilities from 9

wifi was slow at times which meant i ended up hotspotting from phone instead

wifi in rooms it just wouldn't connect

the laundry is piled up in the hallway

laundry looked clean but not the appliances

lovely continental breakfast beautifully displayed

free parking onsite

it's a preference but found the pillows slightly too hard. parking is limited.

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

telephone didn t work we were up in the eves so couldn t get wifi

good considering after lockdown, had small problem with room service menu, but resolved quite

facilities were great, hotel well situated, adequate parking, excellent breakfast

breakfast 5 out of 10

up & old cardboard to trip over & outside in various areas there are metal containers with dirty laundry &

5am with someone by the window on a call, woken again as people next door were on a zoom call to kids and the

& helpful receptionist on arrival , bar staff eager to help with menus and details on food and beverages , nice

breakfast was really nice had a good range of cereals fruit and baked goods

room service

pet friendly, quiet and comfortable

nice looking building, not far from london, has its own small field, pet friendly, free parking

all good and like that we can take the dog and pet friendly

pizza arrived cold with room service

we would definitely recommend to anyone visiting the area whether travelling with or without pets

had trolleys of laundry outside the window which ruined the view

easy to find, great parking and reception staff very helpful, especially regarding early access to the room

the spa and comfortable beds, plus hotel decor

no gym, no pool, no mirrors in barn rooms

30 for breakfast

kids allowed in the bar at 1030 so didn t want to get a drink, only negative

the spa was great, high quality and relaxing

loved all the little unexpected quirks of room service and fire in the room

feel welcome, no coffee in the room (you can't order room service for coffee, it's not hot

the breakfast was excellent, and the wellington beef at the astor grill is a must-try

the generously sized parking area not only provides logistical convenience but also serves as a suitable setting

there was no bin in main room only in kids room

not much to dislike! the gym could be bigger to reflect the size of the hotel.

wifi connection was intermittent in my room, slightly frustrating

up the room after we left for the wedding, and as a couple we returned to swan-shaped towels and petals in

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

loads of room on the grass for kids to run around , bikes available - all good

wonderful courteous staff. great gym and pool etc. stunning setting. comp bikes available

would be nice to have a spa and perhaps to light up the pathways a bit better at night outside

the staff were very friendly and the hotel particularly accommodating when we needed an early check in

breakfast and room quality were really exceptional - it was one of the best hotel breakfasts i've

also having live music and dj at the bar area was so fun

the position of the hotel breakfast was good

everything was to an exceptional standard the staff, the room, our evening meal, the breakfast everything

the breakfast was amazing

the room smelt of damp laundry and the windows couldn't be fully

no view other than the laundry rooms

good selection of meals for kids

00pm the hotel bar was overwhelmed with around 200 people arriving at the same time

we ordered room service on our last night from the menu which we enjoyed and was well priced

location is good for henley regatta. they provide a good laundry service.

room service menu also very limited to have a suit with dinning table better choices should be

the wifi and internet connection are terrible

loved the little outside bar overlooking the thames, could have enjoyed that ll day

couldn't get wifi in the room without standing at the door

night due to this and the room window was by the road, which although not busy had a very noisy laundry delivery

a laundry room would be good for overseas travellers

one young man barged through the front door coming towards me of the hotel carrying laundry as i was walking

awoken at 4am by a laundry

i arrived the top of the stair well was partially blocked with a hoover a fan and dirty laundry, they were there

and if we wanted to get room service to send some up it was 5 per day

yes it’s ok the kids really love it

they gave us a menu for the other restaurant so the kids could have a pizza while we were having our meal

nice breakfast, comfortable and clean room

used room service as there was a wedding, and this was fairly priced, a delight to order on the phone,

no laundry service or clothes washing machines

bar food and breakfast good

wifi can be a little slow - more of an issue for me as i'm often trying to upload large video edit

wifi was down and they coukdnt fix it, even though theh said it would be sorted by the morning

room service on day of departure knocked twice early on day of departure when check out was not

resulting in us spending part of new years eve struggling to do bank transfers on the very poor wifi connection

free use of the spa, including gorgeous pool, jacuzzi, steam room, sauna and gym

shame it was raining but great excuse to sit and lounge by the pool/ spa all day

ample parking, very warm welcome & shown personally to our room

situation, very helpful staff offering great service, good bar food and excellent breakfast, all very welcoming

prices of drinks at the bar were very high!

breakfast was lovely

clean. all staff great with the kids and lots to do

room was lovely and big for a family, kids loved that they had there

the breakfast options were fab and the facilties including the play room and pool were

the food was good with a choice of eating in the main bar downstairs or the restaurant upstairs

very good breakfast and late check out

meals were very good and the bar area was relaxing and the gym and table tennis table are great facilities

and friendly check in, free parking, good size room and modern facilities, great buffet breakfast and within

there is a bar below and restaurant on the higher floor where you can get food or where you will get your

the small store inside from which you could buy laundry etc , the cleaning staff was good

laundry room facilities were great

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

was able to do laundry and younger guests could play playstation upon request

laundry cage crashing past our room at 6

noise from laundry during the night

wifi is a bit poor if you are in one of the more distant rooms

wifi in bedroom and in court yard bedroom 41 we had a car parked right next to our door which made

strong wifi

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

gym excellent

we were really surprised there was no pool, just a little sauna and a jacuzzi outside

tasty breakfast, plenty of choice.

gym facilities were small with a strange set of stairs.

the private doors for laundry/house keeping are worth avoiding

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

location, great reasonably priced parking, friendly and very helpful staff free wifi and bar with tv for world

staff are friendly and we got a late check out

also the bonus of late check out when you join the club

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

lovely bar with great service

helpful and cheerful staff, spacious and wonderfully decorated room with great wifi connection, big range of

location of my room 417 - view of the laundry carts!

had asked for room service breakfast at a specific time as i had to reach somewhere in time

location, great room service, room felt spacious, nice breakfast

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

updating the main hotel rooms, hence the bar wasn t open.

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

desk, it turned out that the gentleman was in the next room and didn't hear us, we didn't get the wifi password

great surroundings, and staff are great especially at reception, room service and breakfast

seemed to constantly be a pile of laundry, sheets and towels, in the stairwell next to our

also got our laundry done for a great price in one day

i had room service and the food was excellent, hot, fresh and tasted great (very unusual for hotel room

was nice, travelled with kids after lego land, stayed over night

room service was great

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

located a five minute walk from windsor high street. wifi a good connection.

wifi did not connect at all in single room

we drank in the bar which is very comfortable, special mention to the young barman who was a very courteous

it was apparent that our two kids wouldn’t be able to share the sofa bed comfortably - a quick call to

the service was great and they did bar service all night but of course as room service, however this was super

hotel was quite busy during the first two days, and my kids were initially placed in a non twin bed room

quiet tv with chromecast wifi bathroom

to, there was a nice grass area right in the middle that would make a nice place to sit and let kids stretch

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

a refurb basically you just get the room no bar no food no breakfast no 24/7 room service

staff, location , parking.

the inside of the kettle in room looked like it had seen better days, no bar open being refurbished

room, no desk to work at, shaky wifi, laundry service produced still-wet clothes with a strong odor

clean, comfortable and well located with ample parking space.

it has parking which is pretty difficult around here.

friendly staff. clean rooms, parking on site

the free wifi was a lovely touch - i stayed at a big chain the night before and i had to pay for the wifi

get a good night's sleep because of people making noise i booked 2 rooms that night for me and my kids they

could extend the bar to give it its own space

the wifi in our room siding work and the jacuzzi bath was working

staff was really nice and helpful and food and room service brilliant would definitely recommend it

very clean and tidy. room service had a very reasonable service charge.

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

free cokes orange juice bath robes and slippers receptionist francesca was so helpful and lovely gym and pool

room service extremely fast and hot food

brought my wife to the hotel for a surprise anniversary spa getaway and though i had planned a few things, i

massive car park with plenty of car parking, right in the town centre, would definitely stay here again

good parking facilities

staff excellent, rooms clean and bar area well maintained

we were attending a parrot show and were travelling with our pet macaw

a crowded room to have access to room (arrived during a poker evening) arrived around 19:30 but kitchen was

the wifi in the room was poor and didn't work in the bathroom

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

my spa treatment was the best treatment i have ever had, and ruby took great care of me

gym facilities are the best i've ever seen

beautiful property and gardens stylish and spacious rooms amazing spa great bar excellent

s a business school so inside reflects that, but the rooms are clean and well equipped and the breakfast is

clean, comfortable, plenty of parking great breakfast.

awesome breakfast, we will be

breakfast was delicious, 5 star service (whereby the staff were quietly attentive without being

great restaurant/bar service, amazing breakfast

kids logged on to wifi and cost me 12

really made my kids feel special and really firendly staff, great breakfast.

market kitchen dinner was ok but could have been better, my wife and i both had the curry special and

pool and gym were very clean and a good size

all staff were very friendly (kitchen bar room service ) but reception needs to be more friendly

breakfast is generously and comprehensively provisioned

optional room service should be to not have your room cleaned daily on request and not to request to

the breakfast was great. the wifi was great, the gardens are beautiful as was the location.

clean, modern. fabulous shower! excellent breakfast. good wifi

excellent breakfast. free ev charging

check-in was easy enough and with the additional off road parking was one thing less to worry about

upon arrival, the 10 pet fee was paid, however, the person at reception very clearly had a huge dislike of

the pet poo

was very good , except parking

parking needed and informing cleaners not to wake guests up when it'only 9 am and your told check

good location and good parking as i have a large van, good price and friendly staff

off road parking was good, room facilities were basic but absolutely fine and clean.

parking was a problem

price, lots of parking, easy to find location, friendly and helpful staff if there was something missing or you

took food to cook as there was suppose to be a kitchenette

limited parking

nice setup with pub downstairs . easy parking , clean comfortable room

friendly staff, ample parking.

car parking out front & to the safe rear area through a barrier

also could do with more variety of beers at the bar for the

wasn't the best had to wait over an hour for room service

whilst a small additional fee was applicable for parking, there was plenty of spaces, each space having plenty

towels didnt get changed and when we arrived on the first night at 6 the bar and restaurant was closed for

beware despite saying there is a bar and restaurant on site, there is not

they also allowed us both early check in and late check out at no extra charge

on-site free parking provided

bathroom needed upgrading, no food on sunday evenings but room service

good value bar prices

hotel would benefit from spa facilities and the full english breakfast was missing did not change our excellent

room was near the laundry. so could hear the machines. bathroom was a bit shabby.

there were piles of dirty laundry in the stairwell too

the food i ordered for room service was not up to the standard of the bistro

even though the bar area was undergoing refurbishment, there was no inconvenience or

bar really welcoming

from early morning rubbish collections, food or drinks deliveries, laundry collections etc--all under our window

great bar and menu, staff were brilliant

use this hotel regularly when i m golfing in the area and it s always a pleasure to stay here

bed was supportive and air conditioning helped me sleep as i am usually too warm breakfast was so good too full

free parking on site

room was very noisy woke early every morning by laundry or rubbish collection

room was large and comfortable but we were right by where the maids prepared the laundry and stored all their

laundry piled up around bedroom in corridors

view of car park and laundry bags but not the river as advertised

laundry left in corridors and didn't appreciate then another fee for use of hotel car park