spa facilities were amazing - especially the outdoor hydro therapy pool

there was a bit of mud near the near the new spa centre but not unreasonable, given the work that was going on

think they should have some disable parking spaces much closer to the entrance to the hotel and the spa

breakfast was similarly excellent

a bottle and larger selection of pastries (both in size and variety) i didn t like fact that kids were allowed

lovely bar with huge open fire, where simon the bar man was very attentive

the bed was amazingly comfortable, staff very good, lovely decor, ample parking.

no room service which annoyed me.

nice room, comfy bed, excellent breakfast

very close to slinfold golf club

clean laundry on bed and towels in the room

no wifi in room

wifi good

free wifi and a smart tv everything that i needed prior to an early flight

no room service

wifi didn t work, so i couldn t do any work

want told the password of wifi

wifi signal is good

say the wifi is free great but it's under a password wish i think should be a paper with it on in all rooms

dear, the twin room we had was just like it had been a former laundry room/ cupboard

the hotel and bar staff

bar staff were so friendly also

hotel offers room service yet no one answers the phone and even after calling reception for help, help wasn

didnt seem to be any room service till 4pm and a sky light was the only window in a family room

noisy room next to their transportation of laundry etc

trays of dirty plates and cutlery were left on the landing together with bundles of used laundry

no biscuits in room but saw them on the laundry trolley

lovely hotel, great staff, very pet friendly.

no bar meals, no room service, nothing

cost of food and drink. laundry is outsourced and expensive.

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

no pool, so had to move to a different hotel when my kids joined me.

room service fab food excellent

family rooms fits two king size beds and still space for playground for kids inside

lovely place, great parking and very friendly .. its a grown ups hotel

swimming pool

the wifi connection wasnt great and my tv kept shuttiong out.

it would be a nice treat to have more options for room service at different times of day if desired

quaint hotel- modern spa. lots of parking space.

laundry was terrible

wanted to do some laundry but the only way to get the machines to work is through an app, which requires codes

the 24/7 self service laundry facilities were convenient and affordable

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

it was also a bit annoying to have to download an app just for the laundry machines, but was glad to have the

laundry facilities and the food in the restaurant was very expensive

kids enjoyed the pool

staff were really friendly and helpful. kids loved the pool

very spacious room, great room service. comfy bed!

had room service, and it wasn't great

the cleaner tired to give us stuff from a dirty laundry room

especially with kids in tow

always been great, been going there with my kids for 10yrs

there is a 3 fee for room service and the food/drinks are cheaper at the bar

you have to pay extra to use the pool but it was fine and easy to access

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

the kids loved the room

wifi worked intermittently

staff were very friendly and accommodating and arranged an early check in for us

the wifi was a bit patchy.

the blackout curtains were brilliant having netflix and youtube in the room really helped room service was great

the rooms are very clean and comfortable with free wifi tea and coffee making facilities

it was too noisy at night. kids were running around in the corridor.

kids running up the corridor, people in the next room talking and going to the toilet

free wifi didn't work, i mentioned it to the receptionist.

good parking

lovely setting g and friendly. free parking

quiet, lovely location. easy parking. coffee maker in room lovely restaurant great breakfast

best music in bar and restaurant. big parking area in front of hotel. no noise from the street

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

location for a flight out of the north terminal with really great helpful staff and a late check out

hotel is in gatwick north so if you are flying early or with kids then definitely book this hotel

everyone was polite and helpful. the rooms were clean and tidy. plenty of choice at breakfast.

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

wifi would not connect to streaming

need to go to the south terminal all you need is to walk within the hotel first floor to a free shuttle service

could do with better signage from shuttle. had to really look for entrance to hotel.

we didn t receive our booked wake up call for our very early check in

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

the staff was all very pleasant and helpful and i had delicious room service at night and very nice breakfast

breakfast was really good

our kids ate dinner for free and it was a kids buffet full of kid friendly food that they could help

more for small kids

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

this allowed for a relaxed flight and our kids were not worn out and

the kids got veggie sticks (great

a glass of prosecco in the bar before a good nights sleep in the super comfy bed, they were like marshmallows

laundry truck at 6am was noisy and woke us up

woken up by laundry collection. not enough shower gel/shampoo.

booking in , rooms were fabulous cozy n comfortable, great view , totally clean , beautiful clean bar and

wifi worked fine on day one, then it became very slow or non existent.

location, clean, comfortable room, pet friendly, value for money

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

old and bad beddings specially for kids bunk bed

breakfast starts early in the morning so we could grab coffee and some snacks for the kids (unlike north-american

got early check in which was lovely, nice walk into town (approx 12 mins) and car was in secure car

there s no self-service laundry facilities i

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

6 room service!!! only took 30 seconds to go get my food. so 6 a rip off!

50 for a bag of crisps for the kids - rip off

the room and comfortable bed. the vegan food was really good. the gym and the friendly staff.

moth ball smell to the rooms. itchy laundry detergent

room no8 was over the laundry and tumble dryer quite noisy late after bedtime

room was located next to the laundry and reception and across from the kitchen

the single room is by the laundry and they start the machines really early

room 14 was super small. laundry trolleys were sorted outside my window at 7am.

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

laundry facilities were available at a reasonable price

guest laundry is always useful but that's not a deal breaker.

they had an laundry guests could use

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

booked a room with garden view but instead we got laundry baskets

asked for a quiet room, was put in one of the rooms closest to the gravel car park and where the laundry cages

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

the room had a view of the laundry area and there was no fridge in the room

swimming pool

i would have like more cooked breakfast options on the room service menu

needs more activity for kids

spa facilities , comfy room, very comfy bed and pillows, beautiful hotel, stunning

gym (treadmill specifically) was fairly basic but i did love the use of the adjoining studio for

kids playing right outside our window in close private house garden, thin walls in our annex room,

everything was perfect. room, service, amenities, wifi, location just super extra class.

not even room service

i didn't have a chance to try the restaurant or the bar but will definitely be back.

loved the pet ducks

the wifi worked well and was great throughout my stay

great for kids to run around

especially reception were super friendly and helpful, went out of their way to give us an early check in we were

staff very underwhelming- except the barman who served us on saturday night gym should not be advertised as a

friendly and professional staff, tasty food, plenty of free parking

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

spent our wedding night here, the staff were kind enough to put rose petals in our room

we couldn t reserve a table for afternoon tea or book a spa treatment due to the hotel being block booked due

also, there were no room service menus so i had to look online to see what the choices were

well appointed bar with plenty of draught beers

limited car parking

breakfast,lunch and dinner excellent

pub, nice range of drinks, lovely accommodation and breakfast and friendly staff, what's not to

nice bar area, with 3 good local ales on tap

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

friendly staff, quiet, clean, good wifi.

only criticism was we were in room 5 above the bar and the speakers are in the ceiling of the bar which gave us

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

it is a stunning location in the private vineyard with onsite free hotel residents only parking by the hotel

pool was super crowded with lots of kids, as it s open to the public

the staff was amazing even though they was having wifi issues they was still friendly and professional my boy

to get there and it would have been nice to have quiet time for residents in the outdoor pool of an evening

the room was great and the pool was really fantastic

to close the bar early so our group couldn t get a drink - this was then rectified as somebody came over and